Front of property
Check availability

Reviews of Hotel Betoma

2.5 out of 5
Hotel Betoma
Calle 8 No 1- 58 El Rodadero, Santa Marta, Magdalena

Reviews

7.2

Good

Rating 10 - Excellent. 10 out of 29 reviews" "
Rating 8 - Good. 8 out of 29 reviews" "
Rating 6 - Okay. 4 out of 29 reviews" "
Rating 4 - Poor. 1 out of 29 reviews" "
Rating 2 - Terrible. 6 out of 29 reviews" "

8.0/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

6.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

karen

Disliked: Amenities
only stayed one night as a pass and go place not much in the hotel itself but for the price and the location it was not bad
Stayed 1 night in May 2024

10/10 Excellent

Frank, Citrus Heights

Stayed 1 night in Jun 2023

10/10 Excellent

Elizabeth Lourdes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

4/10 Poor

Carmelo, Rotonda West

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
It is in a good location with a decent partial view of the beach and close to the street action. I'll start by saying the hotel was pretty inexpensive, but there are reasons why: 1. It is very loud (even on the 6th floor). 2. They have no hot water 3. They offer only bath sized towels (no washcloths or hand towels) 4. No shampoo, conditioner, or tissues for the bathroom. Only tiny soap bars 5. The room is very tight (we had a triple room) and the beds and pillows were not comfortable, but it is cheap. 6. The elevator smelled horribly. I brought it up to the front desk that they should wash the elevator rug and change the air filter, and the guy just looked at me as if I was serious. I asked if he understood, and then finally nodded, but never acknowledged that they would. They never cleaned it. 7. We contacted the front desk about the bathroom sink drain plug which was closed shut and wouldn't drain. They came the next day and said they'd go to Home Depot to parts to fix it. They removed the plug and never came back. The maid was great. She smiled, was talkative, and did a great job cleaning the room. Most of the front desk staff (especially the young kids at night) were not very friendly, never smiled, couldn't answer our questions. It was as if we were bothering them and we had to keep asking until we got some kind of a response. When we said thank you they wouldn't say, "Your Welcome", I was tipping them at 1st & they didn't even say thank you.
Stayed 3 nights in Nov 2021

10/10 Excellent

Luz Stella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My wife very, very happy, thanks Hotel Betoma!
Great value, comfortable room, good breakfast and best friendly and helpful service ever! Just got off the phone to my wife who (my present for her birthday yesterday) took her two elderly parents to Santa Marta. Her frail mother on long walks needing a wheelchair to get around. The hotel was the best value in this location and after her first night she had already told me very happy with the "apartment like" room and a "good" free breakfast. Today on the last day she told me how "great" the "friendly and helpful" staff at the desk had been every day of their three night stay. One man had organized and personally picked up a wheelchair. They also very happy to help with printing out airline tickets (as VivaAir charged them a ridiculous $US70 when they left because we hadn't done that). Perhaps because they weren't busy they have also given them a free later check out as their flight back to Pereira leaves at 5.30PM. So yes, thanks Hotel Betoma for help making this a great holiday for my wife and her parents!
Stayed 3 nights in Feb 2020
Response from Jaime on 11 Feb 2020
Gracias, estamos para servir y que los clientes disfruten la estadía en el hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Surprisingly Good Stay
The structures are old and need restoration but it was clean. For the price of a room I got a suite. The welcome started with a lot of inquiry about being a Colombian national or not even though had a USA passport. It took a whie before they got it. Once i convince them i do not have to pay the 19% Clombian tax, service was good.locaion was great 1 block from beach. Good breakfast
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was great! It was a suite even though I didn't expect it. Had 2 rooms - big bedroom and then the other room had a dining room, kitchen and a sitting area. Both rooms had sliding doors to the huge balcony and we had a good view of the beach from the 3rd floor. Overall for the money, I was very pleased. Breakfast ends at 9am though so that was too early for us but they were very nice and gave us coffee even during the day.
Stayed 1 night in Apr 2019

10/10 Excellent

yes, A.beardstown, ill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel es very nice, good attitude from de peoples, and attention to us.is very clean, and conford,good service and security. Thanks I will back again.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Sam
Bed rooms I don't recommend

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Bad experience
Over all , rooms are bad , very old , not comfortable

10/10 Excellent

alex

Liked: Cleanliness, staff & service, room comfort
Friendly staff, close to the beach
Super friendly staff, beach front, cheap and delicious breakfast included.

2/10 Terrible

Goldenbear, Houston, TX, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dump
Nice old people run it , but old , nasty , felt I was in a comedy Mexican movie , to beat up towels , wires sticking out of the wall The only good part was the view on the patio with breakfast served in your room

10/10 Excellent

Yovanni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2024

8/10 Good

WILFREDO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación frente a la playa , cerca de los restaurantes y comercio muy seguro y alegro lo único negativo es el wifi que no siempre está rápido
Stayed 1 night in Jul 2022
Response from Jaime on 18 Jul 2022
gracias por su comentarios, seguiremos mejorando

2/10 Terrible

FEDERICO

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pésimo Hotel
El hotel es una verdadera vergüenza Es un hotel viejo, sucio, no tiene agua caliente, no tiene estácionamiento y en general le falta mantenimiento Es el peor hotel que van a poder escoger en Santa Marta
Stayed 3 nights in Dec 2021
Response from Jaime on 5 Jan 2022
La verdad que el hotel si tienen agua caliente y sobre el parqueo en la pagina de expedia aparece el hotel no cuenta con parqueadero, y todas sus habitaciones remodelas. tratamos de mejorar todos los inconvenientes. Gracias por su comentario .

6/10 Okay

ABEL

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Oct 2021

10/10 Excellent

OMER ERNEI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es cerca de la playa y amable el personal
Stayed 2 nights in Sep 2021

10/10 Excellent

JUAN CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muy bien presentado
Hotel muy bueno por su precio
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estadia en Hotel Betoma
En general la estadia en el Hotel Betoma cumplio con lo esperado, habitaciones limpias, personal muy amable y atento, el WiFi muy bueno.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Betoma
Buenas instalaciones, antiguas pero bien. Al llegar no estaba aseada la habitación, había tierra pero al día siguiente ya estaba full
Stayed 2 nights in May 2019

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

8/10 Good

Hugo Mario, Bogota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un hotel en terminos generales bueno
Estuvimos un solo día ya que íbamos de paso, pero en términos generales fue bueno comparado con el precio que se pago, lo mejor es su ubicación ya que a 80 metros ya esta la playa, hay variedad de restaurantes y hay tiendas para compras. el desayuno sencillo pero bien preparado, el aire acondicionado si era muy viejo, ni control remoto tenia. La habitación la recibimos en buen estado de aseo, tenia cocineta con nevera, estufa y algunos aparatos para preparar alimentos si uno quiere. Desde mi punto de vista es un buen hotel para ir a dormir o descansar después de un día de playa, el hotel no ofrece ninguna diversión en su interior

6/10 Okay

Bernardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
COMO SE OPACA EL SERVICIO AL CLIENTE EN UN HOTEL
mal ...opaca atencion del gerente del hotel señor ENCISO

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nada recomendable
El servicio terrible, sobrevendieron las habitaciones, no servia el ascensor, nada recomendable....

8/10 Good

MARIA CLAUDIA, Bogota

Liked: Cleanliness, staff & service, room comfort
Recomendado
Muy bien

8/10 Good

LIBIA, Bogota

Liked: Cleanliness, staff & service, room comfort
muy agradable mi esatadia
nos fue super bien, es un hotel comodo, bien situado y ofrece un desayuno sencillo pero rico

6/10 Okay

lina p, PEREIRA

Disliked: Staff & service
ES PERO PARA PAGO PRESENCIAL NO PAGO PARA TERCEROS
realice la reserva para una persona que trabaja conmigo nunca he tenido problemas con las reservas que realizo con hotels.com pero allá cuando ellos llegaron que no servia la reserva sin tener la tarjeta a la mano que entonces tenían que cancelar de contado. personas que se fueron convencidas que era todo pago. despúes que no aparecía la reserva con hoteles si no con Expedia para mi fue una pena con la persona que le realice el pago supuesto de mi tarjeta.

8/10 Good

Jairo hernan, Bogotá, colombia

Liked: Cleanliness, staff & service, room comfort
buena estadia
El hotel esta muy bien ubicado a solo media cuadra de la playa, las instalaciones del hotel son buenas, pero estan un poco envejecida, atencion muy buena, el desayuno aceptable, la unica recomendacion es actualizar el accensor. la vista al mar espectacular, el precio razonable.