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Reviews of Casahotels

3.5 out of 5
Casahotels
1364 Queen St E, Toronto, ON

Reviews

8.4

Very good

Rating 10 - Excellent. 16 out of 33 reviews" "
Rating 8 - Good. 11 out of 33 reviews" "
Rating 6 - Okay. 2 out of 33 reviews" "
Rating 4 - Poor. 4 out of 33 reviews" "
Rating 2 - Terrible. 0 out of 33 reviews" "

9.0/10

Cleanliness

8.6/10

Amenities

8.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

miranda

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Address was incorrect so we were staying about .5 miles away from where we thought. I booked here because it was walking distance from a concert we were going to. It was loud at night but because it’s write in the city. Overall property was clean,we had a nice stay and the host was responsive.
Stayed 1 night in Apr 2024

8/10 Good

Joseph Michael

Liked: Cleanliness, property conditions & facilities
Nice place, lots of space, nice covered deck and in a nice little neighbourhood. Didn't get a check in message until 4pm the day of and the electrical outlets in one of the rooms didn't work.
Stayed 1 night in Apr 2024

10/10 Excellent

Jan

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Were were generously upgraded to the suite for our first visit. The apartment has two bedrooms, a nice living room, kitchen and balcony. Pictures are accurate. This is directly on Queen and Greenwood, so there is some background noise with the streetcars etc but this did not really affect the overall visit.
Stayed 1 night in Apr 2024

10/10 Excellent

Jody

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Conveniently located. Nice covered porch. Well appointed bedrooms.
Stayed 1 night in Mar 2024

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was just perfect and clean. Trolley to downtown goes by every 10 minutes!!
Stayed 1 night in Mar 2024

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great spot for a family - separate bedrooms for the children, as opposed to staying in a hotel room. Having a kitchen makes it easier to have an economical trip. Close to a grocery store and next to a bus stop. The property wasn’t as immaculate as a hotel room but it was more than adequate to meet our needs. Be aware that the code for the door arrives at 3pm on your day of arrival - not 24 hrs in advance as the website says.
Stayed 2 nights in Mar 2024

10/10 Excellent

scott

Liked: Cleanliness, amenities, property conditions & facilities
Nice and modern. A little noisy, but to be expected. As it’s on a main street. No complaints.
Stayed 1 night in Mar 2024

10/10 Excellent

Raphael

Liked: Cleanliness, amenities, property conditions & facilities
this is a gem ! Point blank period
Stayed 1 night in Mar 2024

10/10 Excellent

The Armored

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was a fantastic find. Amazing, convenient location, full apartment with two bedrooms and balcony. Worried initially as I did not get a message 24 hours in advance but great, convenient system once message arrived.
Stayed 1 night in Feb 2024

8/10 Good

Gabrielle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great spot and pricing was fantastic for two days. Getting into the residence was clear and easy.
Stayed 2 nights in Feb 2024

10/10 Excellent

Claretta

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Casa Hotels on 31 Jan 2024
Hi Claretta, Thank you for the 5 stars, we always appreciate positive feedback. Look forward to hosting you again.

10/10 Excellent

Justin

Liked: Cleanliness, amenities, property conditions & facilities
Super awesome stay here
Stayed 1 night in Jan 2024
Response from Casa Hotels on 31 Jan 2024
Hi Justin, Thank you for picking Casa Hotels for your stay and for the kind words. We agree its an awesome place and look forward to welcoming you again.

4/10 Poor

Shauna

Travelled with group
Disliked: Property conditions & facilities
I had to ask for check in instructions as they were still not provided 24 hours before check in like they were supposed to be. Upon arrival, the pull-out couch was broken, many of the dishes were broken/chipped. The noise from the train was incredibly loud late into the night, and the neighbours renting the unit next door to us during our stay were playing loud music and yelling until 4am. Would not stay here again.
Stayed 2 nights in Nov 2023
Response from Casa Hotels on 4 Dec 2023
Dear Shauna,Thank you for sharing your experience with us. We genuinely apologize for the inconvenience you faced during your stay. We want to inform you that we've recently undergone a change in our management team, and we are actively working to address the issues you encountered.Improving our check-in process, maintaining the quality of our amenities, and ensuring a peaceful environment for our guests are among our top priorities. We understand the significance of a comfortable stay and regret that we fell short of your expectations.We would be immensely grateful for another opportunity to host you and demonstrate the improvements we've implemented. Your feedback is invaluable to us, and we assure you that your next stay will be nothing short of exceptional.Please feel free to reach out to us directly so that we can ensure a seamless and enjoyable experience for your next visit.Warm regards,Casa Hotels

8/10 Good

Adria

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, room comfort
Self cater in Toronto
Location good. It is right by the 503 bus stop with a straight forward ride to Downtown. The apartment was easy to find and clean. Good shower room and kitchenette facilities and a comfortable bed. Longo's supermarket within a 10 minute walk.
Stayed 5 nights in Sep 2023

8/10 Good

Kristina

Liked: Cleanliness, property conditions & facilities
Cute little apartment. Only issue was Wifi didn't work.
Stayed 1 night in Sep 2023

8/10 Good

Courtney

Liked: Cleanliness, amenities, property conditions & facilities
The apartment was well appointed but the outside was dirty with overturned garbage bins and litter.
Stayed 2 nights in Aug 2023

10/10 Excellent

Aqib

Travelled with family
Liked: Cleanliness, room comfort
General
Clear directions were given how to check in and check out. Parking comes with it, very clean place, comfortable especially if you’re going on a family trip. Definitely definitely recommended.
Stayed 1 night in Aug 2023

10/10 Excellent

Alan

Liked: Amenities, property conditions & facilities
Good location
Stayed 2 nights in Jun 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Poor communication - no instructions provided on how to check in. I had to call and request the information. While staying there was another couple was turned away as they had double booked the other unit.
Stayed 3 nights in Jun 2023

10/10 Excellent

Brett

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great experience! Couldn’t check in til 4pm would be the only minor thing, but they offered a 1 pm luggage drop off and sent us the instructions on access to the property well in advance of that! A couple days! So super minor! Everything else was great , a great place and no complaints at all , 5/5 ! Was exactly like the pics, easy communication, very nice and spacious and reasonably priced ! Would stay again
Stayed 1 night in May 2023

6/10 Okay

Krista

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 4 nights in May 2023

8/10 Good

dana

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Tiffany

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Had a really good experience. The property was very well decorated and clean.
Stayed 1 night in Apr 2023

4/10 Poor

SEBASTIEN

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Stayed 3 nights in Mar 2023

8/10 Good

Robert

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and cozy. Easy entrance procedure and convenient parking. Very minor repair required to the curtain rod, which was broken when we arrived. It's nice to be told of that stuff beforehand so you don't need to worry that you're going to be held responsible for it.
Stayed 2 nights in Feb 2023

4/10 Poor

Lileigh

Travelled with group
Disliked: Cleanliness
The bedsheets in the main bedroom had stains on them, we had to wash all the sheets and pillowcases because they didn’t look like they were changed. There were dirty dishes and utensils inside the dishwasher with caked up food on them when we came. The dryer had sheets that haven’t been taken out, and the couch had dirty shoe prints on it. We also found body hair on both beds.
Response from Mark on 21 Feb 2023
We apologize for this experience. We take cleanliness very seriously. Had we known during your stay there were any issues, we would have sent our cleaning staff right away to take care of it. We do our best to make sure our suites are in perfect condition before each checkin.

10/10 Excellent

Faran

10/10 Excellent

Stephane

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024