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Reviews of Palais Rathaus by Welcome2Vienna

Palais Rathaus by Welcome2Vienna
Löwelstr 12, Vienna

Reviews

6.0
Rating 10 - Excellent. 0 out of 2 reviews" "
Rating 8 - Good. 0 out of 2 reviews" "
Rating 6 - Okay. 2 out of 2 reviews" "
Rating 4 - Poor. 0 out of 2 reviews" "
Rating 2 - Terrible. 0 out of 2 reviews" "

7.0/10

Cleanliness

6.0/10

Staff & service

7.0/10

Amenities

6.0/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Amenities
A/C did not work in one room. It was also hard to reach property owner
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Amenities
Disliked: Cleanliness
Amazing location, great view, quiet and close to everything. Apartment is spacious and very light. TV and WiFi work great. However, these are probably the only benefits of the place. Speaking about negatives: - Apartment itself is quite dated and needs repainting. - Bathroom smell - there is a distinctive and unpleasant smell from both of the bathrooms. It spreads to bedrooms which makes them not very comfortable place to sleep. - Radiator/heater in the living room is extremely noisy – we had to resign from using it since it was very loud. As a result, we were not able to regulate temperature in the dining room. - Tableware were not clean – we had to wash everything before using any of the plates, spoons or pans (had food residue from previous guests). - There are small red ants (pharaoh) in the kitchen and bathrooms. We were very surprised to find them in our breakfast bread and as a result our children did not get their usual breakfast. Also, at the moment we do not know if they were also in bedrooms and if they infiltrated our luggage. This potentially could mean that we brought some of the ants to our home – an unwanted souvenir from Vienna. These issues makes it difficult for us to consider a new stay in this apartment or recommend it to anyone else.
Stayed 3 nights in Feb 2019
Response from w2v team on 14 Feb 2019
Hello! First of all, thank you for your review, and for giving us a chance to apologize. Usually this is not our standard, in any of our apartments, and we will get to fixing all the issues, immediately. We always do our very best to satisfy our guests and we hope you still had a nice time in Vienna! Again, we are very sorry about this, and we have already contacted all the people in charge to take care of the problems. Best regards, your Welcome2Vienna Team