Avenidas Novas Holidays from 12 084 kr

This was the first time we were traveling to Portugal and we decided to stay at Eurostars Universal Lisboa due to cleanliness and location. The hotel was near a train station and a fairly large shopping mall. It wasn't as close to the downtown area or the major tourist sites but the big aquarium is also nearby. It was about 10 min car ride to downtown so not a big deal and it meant we were away from major crowds or noise. The room was clean and well lit due to the large windows. The shower was bright and large with a rain shower which was amazing. I do wish the room had was more desk space and a dedicated area for the suite case rather than a narrow closet suite case stool. If you're traveling with more than a carry-on for two people, it will feel a little cramped. The large windows were nice but not super well sound-proofed given we could hear cars driving by and any loud people/vehicles really clearly. The rooftop pool bar area was really nice, but the pool is pretty small so don't expect to do more than a nice float. There is a fitness facility as well. The staff were very friendly and nice. The front desk staff were very lovely and the cleaning crew were also very lovely. We had some confusion when the bar staff told us that the restaurant opened at 7:30PM for dinner but there was an event booked so when we arrived at 7:30PM, we were told we couldn't eat there. I would recommend this hotel for weekend travellers who don't mind not being in downtown.

Perfect location. Near subway. Easy walk to multiple museums, restaurants, and parks. Very friendly and helpful staff. Great rooms. Pool on the roof is a little too cold. Rooftop bar has great views.

Torel Palace was amazing, really appreciate the staff, the beautiful views, and the clean living area. Service was top notch.

Front desk should have been friendlier and more helpful. A map and clear directions would have been appreciated. Breakfast and breakfast staff were outstanding ! Carpets are dirty and should be replaced in hallways. Interesting shower set up water leaks o to the floors.

Loved our stay. Really enjoyed the 40 min onsite roman ruins tour, highly recommend it.