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Recensioner av Hawthorn Suites By Wyndham Abuja

4 out of 5
Hawthorn Suites By Wyndham Abuja
1 Uke Street, Area 11 Garki, Abuja

Recensioner

7,8

Bra

10 - Fantastiskt i betyg. 28 av 77 recensioner" "
8 - Bra i betyg. 25 av 77 recensioner" "
6 - Okej i betyg. 15 av 77 recensioner" "
4 - Dåligt i betyg. 5 av 77 recensioner" "
2 - Väldigt dåligt i betyg. 4 av 77 recensioner" "

8,2/10

Renlighet

8,2/10

Personal och service

7,6/10

Bekvämligheter

7,2/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Teresita

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Properties proximity to places I wanted to visit. Room is supposed to be ready but towels were missing and other toiletries were not available.
Bodde här 7 nätter i november 2023
Svar från Front office Manager 29 nov. 2023
Dear esteemed guest,Thank you for the review and also telling us about your experiences. Your concern has been noted and Measures have been taken to correct the anomalies.Kind regards.

10/10 Fantastiskt

Lola

Bodde här 2 nätter i juli 2023
Svar från Front office Manager 3 aug. 2023
Dear Lola,Thank you for the review. This is very important for us to do more in providing good services to our guests.Kind regards.

8/10 Bra

Livinus

Bodde här 5 nätter i april 2023
Svar från Front Office Manager 23 maj 2023
Dear Esteemed guest,Your review is important for us and we appreciate the review.This will spurs us more to do better in delivering better services to our guest.Kind regardLawal Abubakar

8/10 Bra

Domingo

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2022
Svar från Front Office Manager 2 nov. 2022
Dear Domingo,Thank you for the review. We are particularly happy that your experience meet your expectation.Kid regards.Lawal Abubakat

8/10 Bra

Rhonda

Affärsresenär
Gillade: Personal och service och rummets bekvämlighet
Bodde här 10 nätter i september 2022
Svar från Front Office Manager 20 sep. 2022
Dear Esteemed guest,Thank you for the review. We are particularly happy that your stay meet your expectation.This will spurs us to do more in service delivery to our guest.Kind regardsLawal Abubakar

10/10 Fantastiskt

Robert

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I go to the Hawthorn Suites in the US for comfort and value, and I learned I can get the same in Abuja. Bala at reception was helpful even before I left the US, sending the very friendly and accommodating driver Friday to meet me at the airport (nice to have someone waiting when you walk out the airport doors at nearly midnight!). My travel plans changed mid-visit and I had to check out a couple of days earlier than anticipated, and that was handled smoothly by the front desk. Michael got me set up in my room with a warm smile, and seemed genuinely sad to see me leave after just a couple of nights. I didn't have enough time to take a dip in the pool but that was a big step up from any Hawthorn Suites pool I've seen in the US. No bar in the hotel, but there's another hotel right across the street with an indoor and outdoor bar, so if you want a sundowner you don't need to walk far. Breakfast options include light continental fare as well as hot local options for those who, like me, are happy to start the day with some egusi soup. I'll definitely be back on my next trip to Abuja.
Bodde här 4 nätter i juli 2022
Svar från Front Office Manager 30 juli 2022
Thank you very much. We are happy that your stay meet up with your expectation. We look forward to see you again. Kind regards. Lawal Abubakar

6/10 Okej

Theda

Affärsresenär, Reste med sin partner
Gillade: Renlighet och personal och service
The staff was great, however, they said tvey gad things on the website that isnt true. Like 2 bars they closed the vars because muslims own it, and statws they have a airport shuttle which wasnt true. Its fine it they closed them due to beliefs but they should just state. Then when they hear us speak igbo the management treated us different questioning everything we aaked. Even nade us feel unwelcomed when asked for the ite s to play table tennis. Wanted our room umber loined up our information. I will not recommend this hotel. I love this hotel chain here in rhe states but becer will stay there again.
Bodde här 3 nätter i juli 2022
Svar från Front Office Manager 25 juli 2022
Dear Esteemed guest, We appreciate your review. As for the concerned issue raised, the management has taken a necessary steps to correct the anomalies so far raised. Kind regards. Lawal Abubakar

6/10 Okej

Agbi

Gillade: Renlighet
Gillade inte: Personal och service
Stay was okay but reception lady did not know how to check me in. Room was nice & clean but shower did not have hit water. Staff need to be more friendly, & facility needs better maintenance
Bodde här 1 natt i juli 2022
Svar från Elie yammouni 16 juli 2022
Dear Agbi Thank you for your feedback, on behalf of the management kindly accept my apology on the delay in check in and the inconvenience of the the hot water that might cause you Looking forward to see you again

8/10 Bra

Jessica

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I liked that they had security around the clock. Staff was very nice and respectful and friendly. Didn’t like the furniture in the room needs to be updated.
Bodde här 8 nätter i juni 2022
Svar från Elie yammouni 16 juli 2022
Thank you

2/10 Väldigt dåligt

Andre

Reste i grupp
Gillade inte: Personal och service och boendets skick och faciliteter
Property needs to be renovated not worth the price also room was crawling with cockroachs.
Bodde här 2 nätter i juni 2022
Svar från Front Office Manager 30 juni 2022
Dear Esteemed guest, We are sorry that your stay did not meet your expectation. However, we have taken necessary measures to address the concerns you raised. Kind regards. Lawal Abubakar

10/10 Fantastiskt

stanley

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Abuja weekend
Fun Abuja get away
Bodde här 3 nätter i april 2022
Svar från Front Office Manager 5 maj 2022
Dear Esteemed guest, We are glad that your stay meet your expectation. this will spurs us more in providing quality services to our guests. Kind regards. Lawal Abubakar +2348181513894

8/10 Bra

Alex

Gillade: Renlighet, personal och service och rummets bekvämlighet
Good Hotel
Once more our stay was great! Spacious room with all the amenities and good breakfast spread
Bodde här 1 natt i april 2022
Svar från Front Office Manager 5 maj 2022
Dear Esteemed guest, We are glad that your stay meet your expectation. this will spurs us more in providing quality services to our guests. Kind regards. Lawal Abubakar +2348181513894

10/10 Fantastiskt

KATRINA

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Please book this hotel whenever traveling in Abuja! Everything is world class, especially staff and management! I stayed here for 7 days, and it was truly a home away from home experience! Friendly staff, safe and secure environment, excellent food and beautiful location! You will NOT be disappointed!
Bodde här 6 nätter i februari 2022
Svar från Elie 15 apr. 2022
Thank you

2/10 Väldigt dåligt

Marquitta

Bodde här 1 natt i februari 2022

8/10 Bra

Franklin

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was very courteous and accommodating. The morning breakfast was always very good! The only thing I didn't like was the checkout process. They could not process my VISA credit card because their machine was down. It was a good thing my Fiancee was there to do a POS transfer for the balance. Also, the Television in my room did not have a clear picture quality. I expected better for this hotel.
Bodde här 7 nätter i mars 2022
Svar från Front Office Manager 5 apr. 2022
Dear Esteemed guest, Thank you for the review, We appreciate your acknowledgment of our staff's courteousness and the breakfast being okay. As for the delayed checkout process due to machine malfunctions, we have in place to ensure that such did not happen again. Kind regards. Lawal Abubakar

10/10 Fantastiskt

Iniobong Uwem

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i mars 2022
Svar från Front Office Manager 22 mars 2022
Dear Esteemed guest, Thank you for staying with us. We are particularly happy that your experience meets your expectation. Kid regards. Lawal Abubakar

10/10 Fantastiskt

Alex

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great stay again!
Once again, it was an amazing stay. The room was almost palatial and my wife who was staying for the first time was impressed. The manager added a little extra touch by sending us a free fruit salad!
Bodde här 2 nätter i februari 2022
Svar från Elie 5 mars 2022
Thank You sir

10/10 Fantastiskt

Ndubuisi

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Cool place to be
Very friendly services with cooool breakfast included.
Bodde här 2 nätter i januari 2022
Svar från Front Office Manager 2 feb. 2022
Dear Esteemed guest, Thank you for taking your time to review our services. We are glad that our services meet your expectation. Kind regards. Lawal Abubakar

10/10 Fantastiskt

Livinus

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Helpful employees and staff, good taxi drivers attached. The breakfast etc.
Bodde här 1 natt i december 2021
Svar från Front Office Manager 4 jan. 2022
Dear Livinus, We are delighted that our services meet your expectation. This has Spurs us to do more in service delivery. Kind regards Lawal Abubakar

10/10 Fantastiskt

Marie-Paule

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Belle chambre bien comfortable avec beaucoup d'espace.
Bodde här 3 nätter i december 2021
Svar från Elie 24 dec. 2021
Merci beaucoup

2/10 Väldigt dåligt

obinna

Affärsresenär
Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Terrible Experience
This hotel is terribly run down and needs to be fully renovated. It’s a motel/one star hotel at best and is no where near worth the price. An overall sub-par experience; I would never recommend this place for anyone.
Bodde här 4 nätter i december 2021
Svar från Front Office Manager 2 feb. 2022
Dear Esteemed guest, Thank you for taking your time to review our service delivery. We are sincerely sorry that our performance did not meet your expectation. We have put in measures to improve on the concerned issues raised. Kind regards. Lawal Abubakar

10/10 Fantastiskt

Alex

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great stay!
Once more, a great hotel experience. Booked for two nights and got complimentary stay instead!! Had welcome gifts left for me by the manager at check in and a complimentary fruit dish the next morning! I had absolutely no complaints. I recommend this hotel and will definitely be back!
Bodde här 2 nätter i november 2021
Svar från Front Office Manager 4 jan. 2022
Dear Alex, We are delighted that our services meet your expectation. This could spurs us to do more in service delivery. Kind regards. Lawal Abubakar

6/10 Okej

Ajit

Affärsresenär
Bodde här 3 nätter i augusti 2021
Svar från Front Office Manager 6 sep. 2021
Thank you for the feedback. Lawal Abubakar

6/10 Okej

Abodunrin

Affärsresenär
Gillade: Personal och service
The hotel is just okay, rooms are very big and staff member are friendly and helpful. They just need to improve on their facilities and restaurant
Bodde här 2 nätter i juli 2021
Svar från Front Office Manager 3 aug. 2021
Thank you for the the feedback. Your observation has been acknowledged. Kind regards. Lawal Abubakar

8/10 Bra

Presley

Affärsresenär
Gillade: Rummets bekvämlighet
Bodde här 3 nätter i juli 2021
Svar från Front Office Manager 16 juli 2021
Thank you for the review. We appreciate your concern Lawal abubakar

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very good
Bodde här 4 nätter i juni 2021
Svar från Front Office Manager 24 juni 2021
Dear guest, We are glad that you enjoyed your stay. We appreciate your feedback

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff are courtous
Bodde här 1 natt i maj 2021
Svar från Front Office Manager 2 juni 2021
Thank you for the feedback. We are happy that you enjoyed your stay with us. Kind regards. Lawal Abubakar

6/10 Okej

Alex

Gillade inte: Personal och service
Shady Hotel staff
I stayed 3 nights. Ordered dinner first and second night, signed the invoices both times. Was delayed over 20 mins on checkout when my bill was overcharged and I insisted so. I demanded for the slips and they brought 3! One had my signature and name forged!! The manager was called for and apologized! I settled the correct bill and had to rush off to the airport after being asked the description of the room service staff.(same staff both nights, I even tipped him handsomely) I think the management has to take it seriously because I want to believe this is not a random case. I am a Hotels.com Gold member and a Star Alliance Gold member also. This was easily the worst check out experience in my travel history. I will definitely NOT stay here again.
Bodde här 3 nätter i maj 2021
Svar från Front Office Manager 30 aug. 2021
Thank you for the feedback. The management had taken a drastic measure on the said staff. We assure that such will never happen again Kind regards Lawal Abubakar

10/10 Fantastiskt

Oladipo

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Awesome
Amazing place to stay
Bodde här 1 natt i maj 2021
Svar från Front Office Manager 24 maj 2021
Thank you for staying with us. We really appreciate your feedback

10/10 Fantastiskt

Verifierad resenär

Bodde här 14 nätter i januari 2021
Svar från Front Office Manager 30 aug. 2021
Thank you for the feedback Lawal Abubakar

6/10 Okej

Rendell

The tub was extremely dirty and housekeeping kept forgetting to leave clean towels and floor mat.
Bodde här 15 nätter i januari 2021
Svar från Front Office Manager 30 aug. 2021
Thank you for the feedback. Your observation has been acknowledged. Kind regards. Lawal Abubakar

10/10 Fantastiskt

Eghosa

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The staffs were quite professional and friendly. The rooms were very clean and comfortable. I will recommend the hotel any day.
Bodde här 3 nätter i januari 2021

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very clean and hospitality is excellent
Bodde här 17 nätter i augusti 2020
Svar från Elie Yammouni 24 aug. 2020
Thank You

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent hospitality,Peaceful atmosphere and very friendly staffs
Bodde här 7 nätter i juli 2020
Svar från ELIE 29 juli 2020
Thank You Very Much

10/10 Fantastiskt

Anthony

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
It’s a lovely place to stay
Bodde här 13 nätter i januari 2020

10/10 Fantastiskt

Juha

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i februari 2020
Svar från Front Office Manager 30 aug. 2021
Thank you for the feedback. Lawal Abubakar

10/10 Fantastiskt

Katarzyna

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very nice
Hotel is very ok and very comfortable.
Restaurant
Restaurant
Bodde här 2 nätter i januari 2020

8/10 Bra

Annette Qvist

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
5 days lovely stay in Abuja
We stayed 5 days and had a very nice stay. The rooms are spotless clean, with a very comfortable bed. However despite of us having booked a suite for 2 people, and clearly stating this on the booking, we only got one towel in the bathroom and also had the same problem as a previous guest regarding only one breakfast being included in the room, which is nonsence, when you stay 2 people. However, the problem was swiftly dealt with by the efficient manager, and after the first mornng we had no more problems. The quality of the airport pick up and transport is poor as the hotel uses an external driver in a private car, who managed to mess up both the pick up and our return to the airport 5 days later in the morning, by not showing up, which is bad when you arrive at night in Nigeria. This just has to Work!! However the staff is very kind and helpful and they made our stay enjoyable. And the pool is lovely as well and sparkling clean, not to forget.
Bodde här 5 nätter i januari 2020

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice hotel, friendly people around, good food and excellent location. Worth the money.
Bodde här 3 nätter i januari 2020

8/10 Bra

Ladycrete, Kayenta Arizona

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
They upgraded the room at no charge. The WiFi is terrible, and there is no ethernet port to connect with a cable.
Bodde här 1 natt i januari 2020
Svar från Lawal Abubakar 23 jan. 2020
Dear Ladycrete, We sincerely apologized that our service did not meet your expectation. However, a measure has been put in place to correct the anomalies.

2/10 Väldigt dåligt

Tope Ashley

Affärsresenär
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i december 2019

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 7 nätter i december 2019

8/10 Bra

Verifierad resenär

Bodde här 1 natt i december 2019

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean and quiet. Clean and cossy rooms, check in was really easy. Staff responded to my request promptly. The bitter soup was mouth watery! Yom.
Bodde här 1 natt i december 2019

10/10 Fantastiskt

Verifierad resenär

Bodde här 4 nätter i december 2019

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Renlighet
Breakfast was good, room was clean, but the room complementary was poor, can’t have tea replaced when requested, internal phone not working, fridge not working, no clean towels
Bodde här 2 nätter i november 2019

8/10 Bra

Arin

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Quality stay for the money
Clean, bright, comfortable room. Like most Nigerian places, wifi spotty to non-existent. Shower stall has seen better days, but plenty hot water. Also a Nigerian (mayb West African?), only one bath towel offered, even when two people staying. Nigerian hotels really need to get with it and start understanding in modern times, especially paying customers, should be entitled to their own individual clean towel!
Bodde här 2 nätter i november 2019

4/10 Dåligt

Rita

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
We paid for breakfast for two, got only one
We paid for breakfast for two, but only one person was served.
Bodde här 2 nätter i november 2019

6/10 Okej

P C

Gillade: Personal och service och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Hotel facility needs to be updated/upgraded...
Facilities in this hotel are awfully awful... WiFi works only in the reception, tv channels lack volume, bathroom seems to have some leaks, bed frame has seen a lot from its lifetime... the only positive thing from this hotel is the professionalism of staff, and the service you get... I won’t blame staff for the facilities, I blame the management of the hotel... their breakfast was amazing, booked breakfast for two but was told breakfast was for one and wanted me to pay for the second one, though that was sorted after being embarrassed twice after breakfast... for the money you pay, nah... not worth it... the entire hotel needs a revamp... positive side, it’s a safe, secure and quiet environment... staff are absolutely amazing...
Bodde här 3 nätter i november 2019

8/10 Bra

LUIS MIGUEL

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 4 nätter i september 2019
Svar från Elie Yammouni. 5 okt. 2019
Thank You Sir.