2/10 Väldigt dåligt
Ahmed
Reste med familjen
15 feb. 2024
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
One day, my family and I decided to spend a fun vacation in a city, so I booked a room at a local hotel for one night. We arrived at the hotel late at night, and as soon as we arrived, I checked in at the reception to confirm the reservation. However, to my dismay, there was no reservation found under my name.
After that, I was asked to wait for a few minutes for further verification, and finally, the reservation was found, and we were handed room keys. But the surprises didn't end there; when we entered the room, the big shock was finding that the room only had two beds and two pillows, despite booking a room for three people. Additionally, the room was in a terrible condition, with food remnants and dirt everywhere, and unfortunately, the air conditioning was not working.
We were faced with more frustration when I received a late-night phone call from the receptionist asking for confirmation of our arrival and the expected hour of arrival, while I was already in the room asleep.
After such an experience, I contacted the management to express my dissatisfaction and requested compensation for this disappointing experience, but unfortunately, no compensation was offered.
Honestly, this experience was extremely bad, and I feel greatly disappointed by the lack of any compensation or apology from the hotel.
Ahmed
Bodde här 1 natt i februari 2024
