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Recensioner av Aura Resort Sidi Abdel Rahman - El Alamein

4 out of 5
Aura Resort Sidi Abdel Rahman - El Alamein
Km 138 Alexandria-Matrouh Costal Road, North Coast, El Alamein, Marsa Matrouh Governorate

Recensioner

7,0

Bra

10 - Fantastiskt i betyg. 12 av 51 recensioner" "
8 - Bra i betyg. 21 av 51 recensioner" "
6 - Okej i betyg. 5 av 51 recensioner" "
4 - Dåligt i betyg. 5 av 51 recensioner" "
2 - Väldigt dåligt i betyg. 8 av 51 recensioner" "

7,8/10

Renlighet

7,0/10

Personal och service

7,4/10

Bekvämligheter

7,0/10

Boendets skick och faciliteter

6,8/10

Hållbarhet

Recensioner

8/10 Bra

Soumia

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 8 nätter i augusti 2023
Svar från Mariam George 22 aug. 2023
Dear Ms. Soumia, Warm Greeting from Aura Resort Sidi Abdelrahman,you are most welcome anytime . we are waiting you again See you soon.

10/10 Fantastiskt

Anne, Orlando

Bodde här 4 nätter i juli 2023

2/10 Väldigt dåligt

Marwan

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Did not stay in the hotel at all and claimed my money from Expedia and have a case number and disappointed with Expedia to list such a hotel I had to pay 650 usd a night at the G hotel as it was the only one with available rooms on the 13 July when I refused to stay in Aura hotel due to hygiene issues
Bodde här 5 nätter i juli 2023

2/10 Väldigt dåligt

Adel

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i juni 2023

8/10 Bra

Hossam eldin

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Friendly staff
Bodde här 1 natt i juni 2023

8/10 Bra

George

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice basic hotel
We were satisfied by our stay. They room is clean & spacious, the staff are friendly. The hotel is basic not a luxurious one. Basic breakfast. Beach access at blumar was very nice.
Bodde här 3 nätter i september 2022
Svar från Islam Samir 14 sep. 2022
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. We thank you for making us your choice hotel when visiting the area. We look forward to your next visit.Best Regards.Islam SamirReservation Team

2/10 Väldigt dåligt

Tarek

Reste med familjen
Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Low profile
Bodde här 3 nätter i augusti 2022

2/10 Väldigt dåligt

latifa

Bodde här 5 nätter i augusti 2022

8/10 Bra

Kholoud

Bodde här 2 nätter i augusti 2022

8/10 Bra

Mohamed

Reste i grupp
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i augusti 2022

8/10 Bra

Nabil

Reste med familjen
Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Nice Stay!
It was nice stay overall, parking slots were disaster as hotel not offer free parking slots and only valet parking is available which costs daily charges " weird " There are limited daily activities related to kids. Rooms are clean, Staff were helpful, Pools are nice.
Bodde här 5 nätter i juli 2022
Svar från Aya Mohamed 8 aug. 2022
Dear Valued Guest, Warm greetings from Aura Resort Sidi Abd El Rahman We would like to thank you for your preference in selecting our Aura hotel for ‎your holidays , as well as for taking the time to tell us about your recent experience among us.‎ We look forward to serving you again soon.‎ Best Regards,‎ guest relation manager

10/10 Fantastiskt

Ahmed

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i juni 2022
Svar från Aya Mohamed 8 aug. 2022
Dear Valued Guest, Warm greetings from Aura Resort Sidi Abd El Rahman We would like to thank you for your preference in selecting our Aura hotel for ‎your holidays , as well as for taking the time to tell us about your recent experience among us.‎ We look forward to serving you again soon.‎ Best Regards,‎ guest relation manager

4/10 Dåligt

Mohamed

Reste med familjen
Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i juni 2022

2/10 Väldigt dåligt

YEHIA

Bodde här 1 natt i maj 2022

8/10 Bra

haitham

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i september 2021
Svar från Mohamed Saied 7 okt. 2021
Thank you, and we're looking forward to welcoming you again in AURA Hotel

10/10 Fantastiskt

HOSSAMELDIN

Gillade inte: Personal och service
Bodde här 3 nätter i september 2021
Svar från Merna Ahmed Guest Relation 30 sep. 2021
Thank you so much for your excellent respond, We're looking forward to welcoming you again at AURA Hotel

2/10 Väldigt dåligt

Khaled

Reste med familjen
Gillade inte: Personal och service och boendets skick och faciliteter
Property is run down rooms below average I will never book this again
Bodde här 1 natt i september 2021
Svar från Merna Ahmed Guest Relation 21 sep. 2021
Once again our apologies we will try to provide a better experience for you during your stay. send us your phone number and we will call you to fix everything .

6/10 Okej

Mohamed

Affärsresenär, Reste med sin partner
Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
The property's location is great, but thats it.
Bodde här 1 natt i september 2021
Svar från Merna Ahmed Guest Relation 7 sep. 2021
Thank you once again and we look forward to warmly welcoming you back to Aura Resort Sidi Abd El-Rahman in the near future.

2/10 Väldigt dåligt

Mera

Bodde här 2 nätter i september 2021

10/10 Fantastiskt

Tarek

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
جيد جدا
كانت تجربة جيدة جدا واستمتعت بالاقامة والخدمة وجودة الماكولات
Bodde här 2 nätter i augusti 2021
Svar från Mohamed Saied 8 sep. 2021
Thanks for choosing Aura Hotel, we're looking forward to see you again

4/10 Dåligt

Mohamed

Gillade: Renlighet
Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
متوسط المستوى
اسوء استقبال فندق على الإطلاق واسوء عماله
Bodde här 1 natt i juli 2021
Svar från Merna Ahmed Guest Relation 22 aug. 2021
Dear Mr. Mohamed Once again our apologies and we look forward to providing a far better experience for you during your next visit

6/10 Okej

Hatem

Bodde här 2 nätter i juli 2021
Svar från MGMT 23 juli 2021
Thank you Mr. Hatem and looking forward to seeing you soon.

8/10 Bra

Hany

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juni 2021
Svar från Yehia 16 juli 2021
Thanks for staying with us. Looking forward to welcoming you again.

8/10 Bra

Hany

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 3 nätter i juli 2021
Svar från Yehia 16 juli 2021
Thanks for staying with us and looking forward to welcoming you again

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Renlighet och personal och service
It's calm and clean You miss the see view the property is on the run way but they offer vans to drop you on the beach
Bodde här 2 nätter i juni 2021
Svar från MGMT 30 juni 2021
Thank you very much for making time to give us feedback. At present we’re taking steps to implementing utmost care. We’d like to invite you again at our hotel and experience the improved stay. If you have any further concerns, please share it with us @m.yehia@aur-ti.com Your feedbacks and suggestions are always welcome. Hoping to see you soon! Regards, Mohamed Yehia Director of Revenue Aura Resort SidiAbdulrahma El AlaMein.

8/10 Bra

Menna

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i juni 2021
Svar från MGMT 16 juni 2021
Thanks for your responce.

8/10 Bra

Alhassan

Bodde här 2 nätter i maj 2021
Svar från Heba Ahmed Guest Relation Manager 31 maj 2021
Dear Mr.AL -Hassan Thank you very much for taking the time to rate your recent stay at Aura Resort Sidi Abd El-Rahman. I was delighted to read that you enjoyed your visit here. Very happy to read that you were satisfied for the services provided by our colleagues. I will be sharing your positive rating with all our colleagues at our next meeting. Good ratings such as yours is always well-received and can only help further motivate our employees to continue to offer outstanding service to all our customers. Thank you once again and we look forward to warmly welcoming you back to Aura Resort Sidi Abd El-Rahman in the near future. Sincerely yours,

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i maj 2021
Svar från MGMT 16 juni 2021
Thanks for your response - We are working hard to exceed your expectations

4/10 Dåligt

haitham

Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Rummets bekvämlighet
Good value for money but needs improvement
Everything went well except only that I didn't sleep all night because of mosquitoes and flying insects noting that I kept the balcony door closed all day during my stay !!
Bodde här 1 natt i oktober 2020

8/10 Bra

Bishoy

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Good stay
Good stay ...small pool...aqua park....need more facilities
Bodde här 1 natt i oktober 2020

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice hotel
Good value for money, pools are very good, nice location but food could be better
Bodde här 1 natt i oktober 2020

8/10 Bra

haitham

Reste i grupp
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good hotel
nice hotel and good value for money
Bodde här 2 nätter i september 2020

4/10 Dåligt

Nesma

Reste i grupp, Reste med familjen
Gillade: Rummets bekvämlighet
Gillade inte: Personal och service
Disappointing visit
Hotel rooms were good but the management and the service of the hotel was terrible. There was no adequate number of staff in the hotel.. so it took ages to have any kind of service.. No clean towels are available at the pool area most of the time.. no shuttle bus to the beach and no towels at the beach at all!! Food was really disappointing. No bakery in the breakfast. Quality and variety of the food items was not good. Only one waiter is available to serve in the restaurant. We made many complains about the breakfast just to provide proper bread and cake but nothing happened. No menu for the dinner to order from as no staff available to prepare the food!! I visited the hotel before last summer and it was very good. But this visit was really disappointing..and i will not visit it again after this bad experience..
Bodde här 3 nätter i september 2020

6/10 Okej

ahmed

Reste med familjen
Gillade: Rummets bekvämlighet
Gillade inte: Personal och service
Aura resort hotel
A good hotel that needs a lot of renovations in the rooms The food quality is poor No services may be because it is 1 october
Bodde här 1 natt i september 2020

8/10 Bra

Verifierad resenär

Gillade: Renlighet och rummets bekvämlighet
Good
The hotel is nice and location is good. It is not on the beach directly but there is a shuttle that can take you there. Hotel is comfortable and clean. Food isn’t the best but not that bad either.
Bodde här 2 nätter i augusti 2020

10/10 Fantastiskt

Passent

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
great value
I had a wonderful trip with my father. The price was great value for what we got. The room and the service were great and the staff is very nice. Will definitely be coming back many times again.
Bodde här 3 nätter i augusti 2020
Svar från Heba Ahmed Guest Relation Manager 23 aug. 2020
Dear / Guest Thank you very much for taking the time to rate your recent stay at Aura Resort Sidi Abd El-Rahman. I was delighted to read that you enjoyed your visit here. Very happy to read that you were satisfied for the services provided by our colleagues. I will be sharing your positive rating with all our colleagues at our next meeting. Good ratings such as yours is always well-received and can only help further motivate our employees to continue to offer outstanding service to all our customers. Your comment about food and beverage services is highly appreciated and we are working on it to enhance the service provided. Thank you once again and we look forward to warmly welcoming you back to Aura Resort Sidi Abd El-Rahman in the near future. sincerely,

10/10 Fantastiskt

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i juli 2020
Svar från Heba Ahmed Guest Relation Manager 23 aug. 2020
Dear / Guest Thank you very much for taking the time to rate your recent stay at Aura Resort Sidi Abd El-Rahman. I was delighted to read that you enjoyed your visit here. Very happy to read that you were satisfied for the services provided by our colleagues. I will be sharing your positive rating with all our colleagues at our next meeting. Good ratings such as yours is always well-received and can only help further motivate our employees to continue to offer outstanding service to all our customers. Your comment about food and beverage services is highly appreciated and we are working on it to enhance the service provided. Thank you once again and we look forward to warmly welcoming you back to Aura Resort Sidi Abd El-Rahman in the near future.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
clean, calm... very helpful staff
Bodde här 2 nätter i december 2019

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i december 2019

6/10 Okej

Dr M A

Gillade: Renlighet och rummets bekvämlighet
Bodde här 1 natt i oktober 2019

4/10 Dåligt

Mahfoud

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2019

8/10 Bra

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good location and spacious clean rooms, stafd is friendly and the food of good quality
Bodde här 3 nätter i juli 2019

8/10 Bra

shaimaa

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The room service are too slow, if they even respond to the room calls. Other than that, the staff is friendly, the hotel is clean, and the price is very reasonable.
Bodde här 4 nätter i juli 2019

8/10 Bra

Verifierad resenär

Bodde här 1 natt i juli 2019

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service och bekvämligheter
The Cleanliness of the room its was satisfying , thank you
Bodde här 2 nätter i juli 2019

8/10 Bra

ehab

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
اجازة عائلية
كانت الاقامة رائعة و العاملين ودودين جداً و الاطفال استمتعوا بالالعاب المائية و الافطار كان مقبول و البحر نظيف والملاحظة الوحيدة هي صغر حجم الغرفة ولكن بشكل الاقامة كانت رائعة
Bodde här 3 nätter i juni 2019

8/10 Bra

Verifierad resenär

Bodde här 1 natt i juni 2019

10/10 Fantastiskt

ahmed

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very nice and clean hotel
Amazing
Bodde här 2 nätter i maj 2019
Svar från Wael Sharaby 2 juni 2019
Thank you for choosing Aura Resort Sidi Abd El-Rahman,We are delighted to have you with us, and we looking forward to welcome you again. “Serving with passion is our DNA “ Yours sincerely, Wael Sharaby Director of Sales and Marketing

8/10 Bra

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2018

10/10 Fantastiskt

Nick, Lake Tahoe, California, USA

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
My girlfriend and I had an absolutely amazing weekend at the Aura Resort. When booking we didn't realize this was hours away from Alexandria, after a few travel glitches (full train, canceled train, microbus) we didn't get into to Alexandria until 2 AM (coming from Cairo). The staff at the Aura was very understanding of this and waived our cancelation fee. The next morning we made our way to the Aura Resort and were greeted by a very friendly staff. They brought us smoothies while we checked in, made us feel at home, and got us settled into an amazing King room looking out at the Sea. Having a professional background in hospitality management, it was obvious to me that this hotel was in their "soft opening" phase, and it was my opinion that they were dialing it in. The F&B staff were happy to explore their menu with us, and always eager to assist. The front desk went above and beyond to take care of us. I truly can't praise them enough. Thank you Aura Staff. I truly can't imagine a better stay in Egypt, along the Mediterranean Sea.
Bodde här 1 natt i november 2018