Inomhuspool och solstolar

Recensioner av Domes Lake Algarve, Autograph Collection

5 out of 5
Domes Lake Algarve, Autograph Collection
Praia Da Falesia, Apartado 811, Loulé

Recensioner

9,6

Enastående

10 - Fantastiskt i betyg. 809 av 1002 recensioner" "
8 - Bra i betyg. 161 av 1002 recensioner" "
6 - Okej i betyg. 22 av 1002 recensioner" "
4 - Dåligt i betyg. 7 av 1002 recensioner" "
2 - Väldigt dåligt i betyg. 3 av 1002 recensioner" "

9,6/10

Renlighet

9,6/10

Personal och service

9,4/10

Bekvämligheter

9,6/10

Boendets skick och faciliteter

9,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Anders

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fantastiskt fint hotell
Väldigt fin anläggning i direkt närhet till marinan med restauranger och affärer. Hotellet har ett fint område för bad och rekreation. Riklig frukostbuffé med mycket gott. Sköna stora sängar. Enda negativa vi hade var en riktigt dålig biff på deras restaurang men det var kanske en engångsföreteelse.
Bodde här 3 nätter i januari 2024
Svar från Nadia Kostopoulou 9 jan. 2024
Dear Mr. Anders,Thank you for your positive feedback about our facility, location, and amenities. We're glad you enjoyed the swimming area, rich breakfast buffet, and spacious beds.Your feedback is valuable, and we'll address this with our team to ensure improvement. We hope to have another chance to provide you with a better dining experience in the future.Thank you for choosing Domes Lake Algarve, Autograph Collection and we look forward to welcoming you back.Best regards,Nadia KostopoulouHaute Living Manager

8/10 Bra

Göran Holger

Bodde här 1 natt i oktober 2023
Svar från Nadia Kostopoulou 8 dec. 2023
Dear Göran Holger,Thank you for choosing to stay with us and for taking the time to provide your feedback. We appreciate your 8 out of 10 rating and are pleased to hear that you had a positive experience. If there are any specific aspects you enjoyed or areas where we can further improve, please let us know. Your insights are valuable, and we look forward to the opportunity to welcome you back for an even better experience in the future.Warm regards,Nadia KostopoulouHaute Living Manager

8/10 Bra

Kristian

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i juli 2023

4/10 Dåligt

Verifierad resenär

Reste i grupp
Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Kraftigt överprisat
Saker som man inte vill uppleva på ett 5 stjärnigt hotell men upplever på detta hotel: - extremt dåligt frukostkaffe, - hotellets tre små pool med betonggolv (!) som är ganska tråkiga och dessutom är bara 1,5m som djupast. - ganska nonchalant personal, gör inte det de lovar. - en av oss var 80 plus och mådde så där i hettan men vi ändå fått vänta till kl 15 på incheckning trots att vi kom bara 1,5 timme före deras inchecknings tid. - hotellet är placerat i promenad avstånd till både stranden och staden, inte praktiskt. Priset är orimligt.
Bodde här 2 nätter i september 2022
Svar från Joana Silva, Guest Experience Manager 13 sep. 2022
Dear Guest, Thank you very much for taking your precious time to leave a review on this platform and for choosing Domes Lake Algarve. We are truly sorry to learn that your experience did not meet your expectations and will review your comments with our management team for verification and correction. We are surprised with your comment concerning the friendliness of our team, as normally this important point is thankfully highly commended by many of our guests as well as the location of the hotel which is privileged in Vilamoura. We are all firmly committed to the continuous improvement of our services and product and your contribution is extremely valued.We look forward to welcoming you back.Best Regards,

10/10 Fantastiskt

Jonas

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent stay
Excellent stay for relaxing and experiencing Vilamoura and Algarve coast. We were talen care of in a very good way. Could definitely recommend the hotel.
Bodde här 6 nätter i oktober 2021

10/10 Fantastiskt

thomas

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfekt läge
Perfekt läge mellan strand och Marina med 3 pooler varav en uppvärmd. Utmärkt frukost och tillmötesgående personal.
Bodde här 4 nätter i september 2020

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fantastiskt
Fantastiskt! Mycket bra hotell med fantastisk pool område och poolbar. Stora rum med bra sängar rent och fint. Trevlig personal och mycket bra frukost, ett hotell som vi gärna rekommenderar. Kommer att bo här nästa gång vi är i Vilamoura.
Bodde här 2 nätter i mars 2020
Svar från The Lake Spa Resort 12 mars 2020
Dear Guest, Thank you very much for sharing your experience. We are happy to know that you had a pleasant stay with us. Your comments are extremely important to us and please rest assured that your review will be shared with our teams that will be motivated to see their efforts being recognized by our valued guests. . We look forward to welcoming you back at The Lake Spa Resort. Thank you. Kind Regards, Ana Brito Front Desk Manager

10/10 Fantastiskt

Alexander

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Otrolig service och fin anläggning
Otrolig service med personal som tänker på allt. Hotellet och SPA-anläggningen är 5-stjärnig men servicen är högre än så. Boka, ni blir inte besvikna. Till exempel: Frukostpersonalen har koll på allt från era allergier till vad för juice man gillar, även om det är personal man inte träffat tidigare så har de blivit informerade.
Bodde här 2 nätter i februari 2020

10/10 Fantastiskt

Jan-Erik

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fantastiskt hotell som vi gärna besöker igen
Bodde här 1 natt i september 2019

10/10 Fantastiskt

Robert

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra för den som vill vila på ett suveränt hotell.
Mycket bra hotell om man vill ta det lugnt på hotellområdet. Allt fanns och servicen var perfekt. Det enda som möjligen var lite fel var att sängarna är ganska hårda. Tyvärr är närområdet lite tråkigt och ganska engelsk influerat och inte så genuint. Svårt att hitta restauranger med lokala maträtter.
Bodde här 3 nätter i april 2019

10/10 Fantastiskt

Annika

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i april 2019

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fantastisk service
Fantistisk service, fint område nära marinan
Bodde här 1 natt i februari 2019

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Topp!
Verry good!
Bodde här 7 nätter i juli 2018

10/10 Fantastiskt

Mats

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Mycket bra hotell
Jag kan verkligen rekommendera detta hotell. Vackra omgivningar med fina pooler varav en med sandstrand och en pool som var uppvärmt till 24 grader. Det är en kort promenad till stranden, det finns trevliga restauranger med bra utbud. Rummen är stora och vi bodde på markplan med en liten möblerad uteplats. Roomservice tar ingen extra avgift och de kom in med ett litet bord och dukade upp med vit duk när vi beställde. Mycket trevligt. Trevlig personal. Bra frukost. Bra hotell för både par och barnfamiljer, flera lekparker i området. Finns inget vi kan klaga på.

8/10 Bra

magnus

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i september 2017

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 7 nätter i juli 2017

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

8/10 Bra

stig, Stockholm

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great pool area
Big hotel with a great pool area, which is the best part of this hotell. The hotel is not a fancy, romantic or very familiar. For families and peoplo spending time by the poolarea it is a good choice.
Dear Guest, I would like to thank you for you kind words. It is motivating for us to know that we have exceeded your expectations and that your fourth stay with us was an enjoyable experience. On behalf of our team and I, we would like to express our gratitude for the trust you have confided in us by choosing our resort for your holidays in the Algarve. We all look forward to welcoming you back again. Kind regards, Robert Neves Hotel Manager The Lake Spa Resort

10/10 Fantastiskt

Eva

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

6/10 Okej

Verifierad resenär

Gillade: Renlighet och rummets bekvämlighet

8/10 Bra

Jakob, Lund

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra hotell
Bra hotell.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Härligt!
Åker gärna tillbaka. Visst behöver vissa ytor piffas upp igen om vi tänker 5 stjärnigt. Dock så är det kanon personal, hotell, rum, säng, område, så vem bryr sig.

10/10 Fantastiskt

Rajan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Lovely hotel with great service
Bodde här 4 nätter i april 2024

8/10 Bra

Christina

Reste i grupp
Gillade: Renlighet och boendets skick och faciliteter
Has resort feel to it ! Soa was amazing. Treatment and therapists were awesome. Rugs in hallway need to be replaced as they are stained and dirty
Bodde här 2 nätter i april 2024
Svar från Nadia Kostopoulou 30 apr. 2024
Dear Christina,We're delighted you enjoyed the resort ambiance and our exceptional spa experience! Your praise for our treatments and therapists truly warms our hearts. Thank you for your valuable feedback regarding the hallway rugs—we'll address this promptly to ensure a pristine environment for all our guests. We look forward to your next visit!Warm Regards,Nadia KostopoulouDirector of Guest Experience

10/10 Fantastiskt

scott

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent hotel , friendly staff
Bodde här 1 natt i april 2024
Svar från Nadia Kostopoulou 20 apr. 2024
Dear Scott,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay at our hotel and found our staff to be friendly. We strive to provide excellent service to all our guests, and it's wonderful to know that we succeeded in making your experience a positive one.We look forward to welcoming you back again soon at Domes Lake Algarve, Autograph Collection!Warm regards,Nadia

10/10 Fantastiskt

shahir

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Fantastic hotel in a great location thank you for a wonderful stay
Bodde här 4 nätter i april 2024
Svar från Nadia Kostopoulou 19 apr. 2024
Dear Shahir,Thank you so much for your kind words! We're thrilled to hear that you had a fantastic stay with us and that our location suited your needs perfectly. It was our pleasure to provide you with a wonderful experience, and we hope to have the opportunity to welcome you back again soon for another memorable stay. Warm regards,Nadia KostopoulouDirector of Guest Experience

10/10 Fantastiskt

john

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A beautiful hotel with lovely friendly helpful staff
Bodde här 3 nätter i april 2024
Svar från Nadia Kostopoulou 16 apr. 2024
Dear John,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your time at our hotel and that our staff made your experience even more enjoyable. Providing friendly and helpful service is a top priority for us, and we're delighted that it made a positive impact on your stay. We hope to have the pleasure of welcoming you back soon for another beautiful experience!Warm regards,Nadia KostopoulouDirector of Guest Experience

10/10 Fantastiskt

veronique, Metz

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hôtel superbe pour se détendre avec un personnel très professionnel et toujours souriant. Une belle découverte, un endroit que je recommande sans hésiter!
Bodde här 6 nätter i april 2024
Svar från Nadia Kostopoulou 16 apr. 2024
Dear Veronique,It's wonderful to hear that you had such a fantastic experience at our hotel! We're thrilled that you found our staff to be professional and always smiling—it's our goal to ensure that every guest feels welcomed and valued during their stay. Thank you for recommending us without hesitation; your kind words mean a lot to us. We hope to have the pleasure of welcoming you back for another relaxing stay in the future!Warm regards,Nadia KostopoulouDirector of Guest Experience

6/10 Okej

Fiona

Bodde här 3 nätter i april 2024

8/10 Bra

Steven

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful property, though it’s showing some age (carpet in hallways, wood finishing in doors around property and in room) and we had a few opportunities in our room (toilet seat didn’t seem to fit the toilet making it awkward to use properly, blow dryer shorted out, and quite the infestation of spiders on the patio). Additionally we supposedly received an upgraded room “with a view” but there’s NO view at all from this room (I can share a pic). Staff was awesome!
Bodde här 2 nätter i april 2024
Svar från Nadia Kostopoulou 13 apr. 2024
Dear Steven,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our property beautiful and that our staff provided excellent service during your stay. However, we're disappointed to learn about the issues you encountered with the condition of the room and the lack of the promised view.We hope to have the opportunity to welcome you back in the future at Domes Lake Algarve, Autograph Collection.Warm regards,Nadia KostopoulouDirector of Guest Experience

10/10 Fantastiskt

jyoti

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly and helpful staff. Clean hotel with activities for children. Would highly recommend.
Bodde här 4 nätter i april 2024
Svar från Nadia Kostopoulou 13 apr. 2024
Dear jyoti,Thank you so much for your glowing review! We're thrilled to hear that you found our staff friendly and helpful, and that you enjoyed our clean hotel and the activities we offer for children. Your recommendation means a lot to us, and we're delighted to have met your expectations. We look forward to welcoming you back again soon at Domes Lake Algarve, Autograph Collection!Warm regards,Nadia KostopoulouDirector of Guest Experience

10/10 Fantastiskt

Soraya

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Fantastic stay at this hotel, would highly recommend! Staff, facilities, location was all perfect and really made the experience. Dietary requirements are well catered for, which was very reassuring.
Bodde här 4 nätter i april 2024
Svar från Nadia Kostopoulou 8 apr. 2024
Dear Soraya,Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you had a fantastic stay at our hotel and that our staff, facilities, and location met your expectations. Ensuring that all our guests' dietary requirements are well catered for is a top priority for us, and we're glad to hear that you found it reassuring. We truly appreciate your recommendation and look forward to welcoming you back for another memorable stay in the future!Warm regards,Nadia KostopoulouDirector of Guest Experience

8/10 Bra

Sarah

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A really lovely hotel with attentive staff and beautiful pools and facilities.
Bodde här 3 nätter i mars 2024
Svar från Nadia Kostopoulou 6 apr. 2024
Dear Sarah,Thank you for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at our hotel and found our staff to be attentive. We take great pride in providing exceptional service and ensuring our guests have a memorable experience. It's wonderful to know that you appreciated our beautiful pools and facilities. Your feedback is truly valued, and we hope to welcome you back for another fantastic stay in the future!Warm regards,Nadia KostopoulouDirector of Guest Experience

10/10 Fantastiskt

Jay Jitu

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely stay. Highly recommended.
Bodde här 6 nätter i mars 2024
Svar från Nadia Kostopoulou 31 mars 2024
Dear Jay Jitu,We're delighted you had a lovely stay at Domes Lake Algarve, Autograph Collection!Thank you for the high recommendation. Your satisfaction means the world to us, and we hope to welcome you back for another wonderful experience soon.Warm regards,Nadia KostopoulouDirector of Guest Experience

10/10 Fantastiskt

Patricia

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Reception staff very friendly and nothing too much trouble
Bodde här 4 nätter i mars 2024
Svar från Nadia Kostopoulou 21 mars 2024
Dear Patricia,We're thrilled to hear that you found our reception staff to be friendly and accommodating during your stay! Providing exceptional service is our top priority, and it's wonderful to know that our team went above and beyond to ensure your comfort. Your kind words mean the world to us, and we hope to have the pleasure of welcoming you back soon for another delightful experience!Warm regards,Nadia KostopoulouDirector of Guest Experience

8/10 Bra

Commerijntje

Bodde här 4 nätter i mars 2024
Svar från Nadia Kostopoulou 13 apr. 2024
Dear Commerijntje,Thank you for taking the time to rate our service with 4 out of 5 stars! We truly appreciate your feedback and are glad to see that you had a positive experience. If you have any suggestions or further comments that could help us improve, please feel free to share them with us. We're committed to providing the best service possible and value your input. Thank you for choosing to stay with us at Domes Lake Algarve, Autograph Collection!Warm regards,Nadia KostopoulouDirector of Guest Experience

10/10 Fantastiskt

Tugce

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I felt at home from the very first moment. The service, the quality of the food, the friendliness of the staff and the ambience are truly unique and enrich every stay. I had high expectations, which were definitely exceeded. I will definitely be back and would recommend this beautiful hotel to anyone looking for peace and quiet.
Bodde här 8 nätter i mars 2024
Svar från Nadia Kostopoulou 18 mars 2024
Dear Tugce,Thank you so much for your glowing review! We are delighted to hear that you felt at home from the moment you arrived and that your experience with us exceeded your expectations. Providing exceptional service, quality food, a welcoming atmosphere, and friendly staff are our top priorities, and we're thrilled that we were able to deliver on all fronts during your stay.We're honored by your recommendation and can't wait to welcome you back to our beautiful hotel for another peaceful and enjoyable stay. Please don't hesitate to reach out if there's anything we can do to make your next visit even more memorable. Kind regards,Nadia KostopoulouHaute Living Manager

2/10 Väldigt dåligt

Jinal

Bodde här 2 nätter i mars 2024
Svar från Nadia Kostopoulou 6 apr. 2024
Dear Jinal,Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. Please know that we take your comments seriously and will investigate the issues you've highlighted to ensure they are addressed promptly. Your satisfaction is our top priority, and we apologize for any inconvenience you may have experienced during your stay. We would appreciate the opportunity to learn more about your specific concerns and work towards making improvements. We hope to have the chance to regain your trust and welcome you back for a more enjoyable stay in the future.Warm regards,Nadia KostopoulouDirector of Guest Experience

10/10 Fantastiskt

Zuzanna

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 7 nätter i mars 2024
Svar från Nadia Kostopoulou 18 mars 2024
Dear Zuzanna,Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a fantastic experience during your stay with us and that we were able to meet and exceed your expectations. Thank you again for choosing our hotel, and we look forward to hosting you again soon!Kind regards,Nadia KostopoulouHaute Living Manager

10/10 Fantastiskt

Emran

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Thank you Domes Lake for my amazing stay. Massive thank you to Andrianos Tiropolis, for the amazing service and hospitality. Hopefully, see you again soon!
Bodde här 4 nätter i februari 2024
Svar från Nadia Kostopoulou 2 mars 2024
Dear Emran,Thank you very much for taking the time to share your wonderful feedback about your recent stay at Domes Lake Algarve, Autograph Collection! We are thrilled to hear that you had an amazing experience and that Andrianos Tiropolis provided you with exceptional service and hospitality. We will definitely pass on your kind words to Andrianos and the rest of our team.We look forward to welcoming you back to Domes Lake Algarve, Autograph Collection in the near future! If there's anything else we can do to make your next stay even more memorable, please don't hesitate to let us know.Warm regards,Nadia KostopoulouHaute Living Manager

10/10 Fantastiskt

Sarah Jane

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Superb
Bodde här 3 nätter i februari 2024
Svar från Nadia Kostopoulou 22 feb. 2024
Dear Sarah Jane,Thank you for the outstanding 5 out of 5 rating! We're thrilled to hear that you had such a fantastic experience with us. Your feedback means the world to us, and we're delighted that you enjoyed your stay. We can't wait to welcome you back for another wonderful visit in the future!Warm regards,Nadia KostopoulouHaute Living Manager

10/10 Fantastiskt

Tomas

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I loved: the Beachfront, the lake with birds, the pools and other hotel services. We used Mini Kids Club and the lovely hairdress studio.
Bodde här 7 nätter i februari 2024
Svar från Nadia Kostopoulou 13 feb. 2024
Dear Tomas,Thank you for your glowing review! We're thrilled you enjoyed the beachfront, lakeside ambiance, and our array of amenities, including the Mini Kids Club and hairdresser studio. Your satisfaction is our top priority, and we look forward to welcoming you back for another delightful stay soon!Warm regards,Nadia KostopoulouHaute Living Manager

10/10 Fantastiskt

Lik Hang

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff are very friendly, they never made you disappointed.
Bodde här 3 nätter i januari 2024
Svar från Nadia Kostopoulou 1 feb. 2024
Dear Lik Hang,Thank you for your kind words! We're thrilled to hear that our friendly staff made your experience enjoyable. We strive to consistently provide excellent service and look forward to welcoming you back soon.Kind regards,Nadia KostopoulouHaute Living Manager

10/10 Fantastiskt

Johan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Weekend away
IT was a peaceful January Weekend with good weather. We did really like the hotel and design and service
Bodde här 2 nätter i januari 2024
Svar från Nadia Kostopoulou 29 jan. 2024
Dear Johan,Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed a peaceful January weekend with good weather at Domes Lake Algarve, Autograph Collection. It's wonderful to know that our design and service met your expectations.Your kind words are truly appreciated, and we look forward to welcoming you back for another delightful stay in the future.Warm regards,Nadia KostopoulouHaute living manager

10/10 Fantastiskt

Thomas

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything about this hotel is exceptional.
Bodde här 3 nätter i januari 2024
Svar från Nadia Kostopoulou 25 jan. 2024
Dear Thomas,Thank you for your wonderful feedback! We're thrilled to hear that everything about your stay was exceptional. Your satisfaction is our priority, and we look forward to providing you with another outstanding experience on your next visit.Best regards,Nadia KostopoulouHaute Living Manager

10/10 Fantastiskt

Slaven

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i januari 2024
Svar från Nadia Kostopoulou 25 jan. 2024
Dear Slaven,Thank you for your outstanding 5 out of 5 review! We're thrilled to hear about your fantastic experience. Your satisfaction is our utmost priority, and we look forward to hosting you again for another exceptional stay.Best regards,Nadia KostopoulouHaute Living Manager

10/10 Fantastiskt

Gauri

Reste i grupp
Gillade: Renlighet, personal och service och rummets bekvämlighet
It was amazing. Such a gorgeous center! the staff were very friendly and the rooms were gorgeous. Short walk to an area with restaurants and shopping. I would highly recommend this hotel!
Bodde här 5 nätter i januari 2024
Svar från Nadia Kostopoulou 25 jan. 2024
Dear Gauri,We are overjoyed to receive your kind words about your amazing experience at our hotel! Your appreciation for our gorgeous facility, friendly staff, and beautiful rooms is truly rewarding. We're pleased to hear that the nearby area with restaurants and shopping added to your enjoyment. Thank you for recommending us! We look forward to welcoming you back for another fantastic stay.Best regards,Nadia KostopoulouHaute Living Manager

10/10 Fantastiskt

Dragan

Reste med sin partner
Gillade: Renlighet
Bodde här 2 nätter i december 2023
Svar från Nadia Kostopoulou 1 feb. 2024
Dear Dragan,We're delighted to receive your stellar 5-star review! It's fantastic to know that you had such a positive experience with us. Your satisfaction is our top priority, and we appreciate your support. We look forward to serving you again and maintaining the highest level of quality.Kind regards,Nadia KostopoulouHaute Living Manager

10/10 Fantastiskt

Zhimin

Bodde här 7 nätter i december 2023
Svar från Nadia Kostopoulou 9 jan. 2024
Dear Zhimin,Thank you so much for the fantastic 10 out of 10 review! We're thrilled to hear that you had such a positive experience with us. It's our goal to provide top-notch service, and we're delighted that we met your expectations.Your feedback means a lot to us, and we truly appreciate your support. If there's anything specific you loved about your stay or any suggestions you have for improvement, we'd love to hear more.We look forward to the pleasure of hosting you again in the future.Best regards,Nadia KostopoulouHaute Living Manager

4/10 Dåligt

Christophe

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Pas digne d’un 5 étoiles !
Décevant malgré un cadre magnifique . Accueil réception parfait ! Beau buffet et belle piscine chauffée . Par contre , à notre arrivée dans la chambre, le premier soir, la chambre n’était pas chauffée ( 1 vrai frigo ). Les femmes de ménage enlèvent systématiquement la clef dans la chambre, de ce fait lorsque l’ on rentre à la chambre, celle ci est froide . La Fenêtre laissait passer le froid , la Chasse d’eau était défectueuse et le sèche-cheveux ne fonctionnait pas, Malgré les demandes faites, seul le séchoir a été remplacé. Nous attendons toujours l’appel du SPA pour les massages … 1 seul serveur le dernier jour au restaurant ( petit déjeuner) : nous avions terminé notre repas lorsque notre boisson ( thé ) est enfin arrivée ( (mais juste l’eau bouillante… sans le sachet ) Inconcevable pour un 5 étoiles . Malgré ces nombreux problèmes aucun geste commercial n’a été proposé . Nous sommes sûrement mal tombé …
Bodde här 4 nätter i december 2023
Svar från Nadia Kostopoulou 31 dec. 2023
Dear Mr. Christophe,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. We truly appreciate your recognition of our picturesque setting, perfect reception, and the beauty of our amenities.We are genuinely sorry to hear about the issues you encountered in your room. It is disheartening to learn that the room was not adequately heated, and we regret the discomfort caused by the faulty flush and non-functional hair dryer. We acknowledge the importance of addressing such matters promptly, and we are committed to improving our maintenance procedures to prevent similar occurrences in the future.Your feedback is valuable, and we will be conducting a thorough review of our procedures to ensure a more efficient and timely response in the future. Your concerns have been shared with our team, and we are actively working on rectifying these shortcomings.We sincerely hope you would consider giving us another opportunity to provide you with the exceptional experience that we strive to offer. Please feel free to contact us directly so that we can discuss your concerns further and ensure your next visit exceeds your expectations.Thank you for bringing these matters to our attention, and we appreciate your understanding.Warm regards,Nadia KostopoulouHaute Living Manager