Exteriör

Recensioner av Eden Hotel Amsterdam

4 out of 5
Eden Hotel Amsterdam
Amstel 144, Amsterdam

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 374 av 672 recensioner" "
8 - Bra i betyg. 175 av 672 recensioner" "
6 - Okej i betyg. 74 av 672 recensioner" "
4 - Dåligt i betyg. 34 av 672 recensioner" "
2 - Väldigt dåligt i betyg. 15 av 672 recensioner" "

8,8/10

Renlighet

9,0/10

Personal och service

8,4/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Marika

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Great location! Room with a lovely view. Beds comfortable
Bodde här 3 nätter i april 2024
Svar från General Manager 30 apr. 2024
Dear Marika, Thank you for your perfect review rating. We do highly appreciate it.It is great to know that you found our location convenient for your stay and that you enjoyed our breathtaking view of the canals. We are also thrilled to read you found the beds comfortable.Thank you again for sharing your experience, and for choosing Eden Hotel Amsterdam as your preferred accommodation.Warm regards,Rob HemmesGeneral Manager

10/10 Fantastiskt

Richard

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2023
Svar från Rob Hemmes General Manager 19 nov. 2023
Dear Guest,We are delighted to read your excellent review of your stay at Eden Hotel Amsterdam. We're thrilled that you had such a wonderful experience with us, and that you were able to enjoy all that our hotel and the surrounding area have to offer.We take pride in providing exceptional service, and we're thrilled to hear that you appreciated the friendliness and professionalism of our staff. We hope to have the opportunity to welcome you back soon for another amazing stay with us.Thank you again for sharing your experience, and for choosing Eden Hotel Amsterdam as your preferred accommodation.Warm regards,Rob HemmesGeneral Manager

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i november 2023
Svar från Rob Hemmes General Manager 19 nov. 2023
Dear Guest,We are delighted to read your excellent review of your stay at Eden Hotel Amsterdam. We're thrilled that you had such a wonderful experience with us, and that you were able to enjoy all that our hotel and the surrounding area have to offer.We take pride in providing exceptional service, and we're thrilled to hear that you appreciated the friendliness and professionalism of our staff. We hope to have the opportunity to welcome you back soon for another amazing stay with us.Thank you again for sharing your experience, and for choosing Eden Hotel Amsterdam as your preferred accommodation.Warm regards,Rob HemmesGeneral Manager

8/10 Bra

Jonas

Gillade: Renlighet och rummets bekvämlighet
Trevligt med bra läge
Trevligt, litet och lite trångt men det är inte förvånande för det är så boenden ser ut i Amsterdam. Då det var regn dygnet runt blev det lite fuktigt inomhus men ett rejält värmeelement gjorde det bättre och varmt och skönt.
Bodde här 4 nätter i november 2023
Svar från Hemmes 9 nov. 2023
Dear Jonas,Thank you for your review rating. We do highly appreciate it. We hope to welcome you againsoon.Warm regards,Rob HemmesGeneral Manager

8/10 Bra

Lars

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i juli 2023
Svar från psi 20 juli 2023
Dear Lars,Thank you for your review rating. We do highly appreciate it. We hope to welcome you again in the future.Kind regards,Rob HemmesGeneral Manager

10/10 Fantastiskt

Susann

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fantastisk frukost. Rummen var okej lite slitna.
Bodde här 3 nätter i april 2023
Svar från RHemmes 25 apr. 2023
Dear Susann,Thank you for your perfect review rating. We do highly appreciate it. We hope to welcome you again soon. Warm regards, Rob Hemmes General Manager

10/10 Fantastiskt

Anders

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i april 2023
Svar från RHemmes 18 apr. 2023
Dear Anders,Thank you for your perfect review rating. We do highly appreciate it. We hope to welcome you again soon. Warm regards, Rob Hemmes General Manager

10/10 Fantastiskt

Peter

Bodde här 1 natt i december 2022

6/10 Okej

Karin

Bodde här 2 nätter i oktober 2022

10/10 Fantastiskt

Daniel

Bodde här 2 nätter i oktober 2022
Svar från Esther 22 okt. 2022
Dear Daniel,Thank you so much for this 5 star rating. It was a pleasure for us to host you in our hotel and we are genuinely looking forward to welcome you back.With kind regards,Esther

8/10 Bra

Therese

Affärsresenär
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Renlighet
Bra hotell
Bra läge, bra frukost, trevlig personal
Bodde här 3 nätter i maj 2022

8/10 Bra

Amanda

Reste i grupp
Gillade: Rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Water leakage from spotlights in bathroom
Overall its a nice hotel with friendly staff. The location is nice and the breakfast was good. Unfortunately we had a water leakage in our bathroom that we didn’t get help with our received any feedback if it was safe. We talked to many in the staff, they sounded concerned but we never got any info or compensation. The water leakage happen the first night and we couldn’t use the bathroom the first night. We felt uncomfortable with the bathroom our whole stay. We tried get help and info from the hotel afterwards but they haven’t replied.
Bodde här 4 nätter i november 2021
Svar från Esther 5 dec. 2021
Dear Amanda, Thank for staying at the Eden Hotel Amsterdam. Wonderful to hear that you enjoyed your overall stay. Our apologies that you did not receive any feedback regarding the status of your room. This will be a factor that we will discuss among our hotel team. We hope that, despite this experience we may welcome you again in the future. With kind regards, Esther

10/10 Fantastiskt

Anna

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Mycket bra!
Mycket bra hotell och vi kommer bo där nästa gång vi är i Amsterdam! Läget är fantastiskt, precis vid floden Amstel. Underbart trevlig personal, hjälpsam och tillmötesgående. Städningen var utan anmärkning, utan tvärtom kändes det väldigt fräscht. Rekommenderas varmt!
Bodde här 4 nätter i november 2021
Svar från Esther 1 dec. 2021
Dear Anna, Thank you for leaving this lovely review on Hotels.com after your stay with us. I will make sure to pass on your compliments to the team, they will love to hear this! I am very glad that you fully enjoyed the location of the hotel and all its facilities. We hope to welcome you back soon! With kind regards, Esther

6/10 Okej

Verifierad resenär

Affärsresenär
Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i oktober 2021

4/10 Dåligt

Ivan

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A disappointing hotel visit
Positive: + Central location. + When I arrived I recieved help with the change of date when i booked wrong ( Thank you Hotels.Com). The cleaning staff are doing great work But are understaffed. Minus side: - Understaffed - No cleaning of the room (because understaffed - I extended my visit with one day and it was problematik to recieve help for making rebooking. - Now this Sunday I was made to wait in the lobby for more then one hour just to get the room cleaned. The solution for this would probably be to have more staff, our to actually remove 2 stars from the listing and lower the expectations.
Bodde här 4 nätter i oktober 2021
Svar från Esther 18 okt. 2021
Dear Ivan, Thank you for leaving this review. It is good to read that you enjoyed the location of the hotel. I was disheartened to read that our housekeeping department let us down on this occasion. Your feedback has been addressed with our Head Housekeeper, who would like to express her apologies for the shortfall in her departments usual high standards. Hopefully you will give us the chance to show our actual standards during a future stay. With kind regards, Esther

10/10 Fantastiskt

Caleb

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved the breakfast that was provided and staff were very friendly. Also having a little shop inside the hotel was perfedt for those quick convenient needs
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

stephanie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

Ronda

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent location. The amenities were wonderful.
Bodde här 3 nätter i april 2024

6/10 Okej

Ivonne

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och bekvämligheter
Los baños no tienen ventilación, la alfombra está muy vieja
Bodde här 3 nätter i april 2024
Svar från General Manager 30 apr. 2024
Dear Ivonne,Thank you for sharing your experiences with the Eden Hotel Amsterdam.However, we are sorry to hear that you were disappointed with the decor of your room, and we do apologize for the inconvenience you had with the bathroom. We hope that despite this, you were able to enjoy your time in Amsterdam and we would love the opportunity to welcome you back in the future with a refreshed room decor!Warm regards,Rob Hemmes

10/10 Fantastiskt

Gillian

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was in an excellent location and had several eco-friendly features I liked, including no maid visits for three days if you choose, low flush toilets, electrical outlets and lights that only work with your card key, all sorts of things. The staff were friendly and helpful, the rooms were compact but provided everything you needed. Fully recommend.
Bodde här 3 nätter i april 2024
Svar från General Manager 30 apr. 2024
Dear Ronda,Thank you for sharing your wonderful experience at Eden Hotel Amsterdam.I am thrilled that you found our hotel to be a fantastic choice for your stay in Amsterdam, and that you enjoyed our prime locations and our offerings regarding the amenities. It would be an honor to welcome you back in the near future, and we'll be sure to deliver another exceptional experience at Eden Hotel Amsterdam.Warm regards,Rob Hemmes

8/10 Bra

Adrian

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good hotel in Amsterdam city centre. Easy to alk around and there was a tram stop 3 minutes away
Bodde här 4 nätter i april 2024
Svar från Rob Hemmes - General Manager 28 apr. 2024
Dear Adrian,Thank you for your positive review! We are delighted to hear that you enjoyed your stay at the Eden Hotel Amsterdam and that you found our location to be convenient. It would be an honor to welcome you back in the near future, and we'll be sure to deliver another exceptional experience at Eden Hotel Amsterdam.Warm regards,Rob HemmesGeneral Manager

8/10 Bra

Meenal

Reste i grupp
Gillade: Renlighet
I had the smallest bathroom possible on the 1st day which they switched me to a bigger room the next day when i complained. But i had booked this hotel looking at the pictures and paid more for the bigger room. I told the staff abt this but they did nothing. Basically, i was charged the same amount for all nights even though my 1st night wasn't spent in the room i paid more for
Bodde här 3 nätter i april 2024
Svar från Rob Hemmes - General Manager 29 apr. 2024
Dear Meenal,Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam. My sincere apologies that the quality of service did not meet your expectations. We take all feedback seriously and will use it to improve our guest experience.Thank you for staying with us. We hope to welcome you back in the near future.Best regards,Rob HemmesGeneral Manager

4/10 Dåligt

Ligia

Reste i grupp
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
The price of the property is a rip off. My hotel room was very worn out, small, old, and smelly. It was nothing similar to the higher scale pictures advertised in Expedia. When i complained to the front desk they told me that all the rooms with canal view are old. It was very disappointing as i paid an expensive price for the room. It felt i was in a hostel. Be aware that you have the option to have a renovated room but it wont have a canal view. The staff was very polite. I won't be going back to that hotel.
Bodde här 2 nätter i april 2024
Svar från Rob Hemmes General Manager 27 apr. 2024
Dear Ligia,Thank you for taking the time to share your feedback. We are glad to hear that you appreciated our guest service. However, I am sorry to hear that you were disappointed with the décor of your room. We appreciate your comments and will take them on board as we strive to improve the experience for our guests. We hope that despite this, you were able to enjoy your time in Amsterdam and we would love the opportunity to welcome you back in the future with a refreshed room décor!Warm regards,Rob HemmesGeneral Manager

10/10 Fantastiskt

JOSE

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
es muy confortable y agradable la habitación. Pero No es nada espaciosa la habitacion, sobre todo para dos maletas no hay donde ponerlas y extenderlas. fuera de eso es muy buen hotel con excelente desayuno.
Bodde här 2 nätter i april 2024
Svar från Rob Hemmes General Manager 26 apr. 2024
Dear Jose,Thank you for your positive review! We are delighted to hear that you enjoyed your stay at the Eden Hotel Amsterdam and that you found our location to be convenient. It's great to know that you also appreciated our breakfast offerings. However, I am sorry for the lack of space in room.We take all feedback seriously and will use it to improve our guest experience. Thank you for staying with us. We hope to have the opportunity to welcome you back in the future.Warm regards,Rob HemmesGeneral Manager

6/10 Okej

DIANE

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet
The hotel is in a very good location, all staff we saw were very friendly. On the downside we were a bit dissappointed that during the three nights we stayed we had no house keeping in the room, there were peanuts under the chair from previous guests, no daily towel change, no clean cups or replenishing of supplies for the coffee machine and the window wouldn't shut properly. Given the price we expected a bit more. All said it was a comfortable stay.
Bodde här 3 nätter i april 2024
Svar från Rob Hemmes General Manager 23 apr. 2024
Dear Diane,Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam. It is great to know that you found our location convenient for your stay. Thank you for mentioning our team! I will share your kind words of recognition with them, as I am certain they will also be delighted to hear them. We do apologize for the inconvenience you had with the cleanliness in your room during your stay. Your feedback will really help us improve our service to meet our guest's expectations. Thank you for staying with us and we hope to see you again in the near future.Sincerely,Rob HemmesGeneral Manager

8/10 Bra

lauren

Gillade: Renlighet, personal och service och bekvämligheter
It’s a little tired. The rooms and hallways need some work.
Bodde här 2 nätter i april 2024
Svar från Psi 22 apr. 2024
Dear Lauren,Thank you for taking the time to share you feedback. We are so glad you enjoyed the most of your stay with us. Your feedback will really help us improve our service to meet our guest's expectations. Thank you for staying with us and we hope to see you again in the near future.Warm regards,Rob HemmesGeneral Manager

10/10 Fantastiskt

Colin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Rob Hemmes - General Manager 20 apr. 2024
Dear Colin,Thank you for your perfect review rating. We do highly appreciate it. We hope to welcome you again in the near future.Warm regards,Rob HemmesGeneral Manager

10/10 Fantastiskt

susan

Reste i grupp
Gillade: Bekvämligheter
Beautiful hotel. Well located. Jousef the manager helped us and provided excellent service!
Bodde här 2 nätter i april 2024
Svar från Rob Hemmes General Manager 17 apr. 2024
Dear Susan,Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam. I appreciate you enjoying our prime location. Also, I will definitely pass on the compliments to our colleague, he will love to hear it! Hopefully we will have the pleasure to welcome you back very soon for another memorable stay! Warm regards,Rob HemmesGeneral Manager

10/10 Fantastiskt

michael

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Courteous and helpful staff with comfortable rooms and a good central location.
Bodde här 7 nätter i april 2024
Svar från Rob Hemmes General Manager 16 apr. 2024
Dear Michael,We are thrilled that you enjoyed your stay with us.My colleagues aim to provide all our guests with an exceptional and memorable experience, so we are delighted you enjoyed your stay at The Eden Hotel Amsterdam and that could enjoy our comfortable beds. Thank you for your positive words and we hope to welcome you back in the near future.Warm regards,Rob HemmesGeneral Manager

8/10 Bra

David

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good facilities in room , excellent breakfast, courteous staff....only complaint was bathroom was ridiculously small ..could hardly bend over washbasin or sit on loo!! ..there should be a warning for tall guys!!
Bodde här 3 nätter i april 2024
Svar från General Manager 16 apr. 2024
Dear David,Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam.We're thrilled that you enjoyed our facilities and the breakfast. We are also delighted to read the positive comment about our staff. However, we are sorry to hear that you were disappointed about the size of the bathroom. We value all your feedback and hope that you will allow us the pleasure to provide you with an improved experience in the future.Warm regards,Rob Hemmes

10/10 Fantastiskt

Vladislav

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean and nice hotel
Bodde här 1 natt i april 2024
Svar från General Manager 16 apr. 2024
Dear Guest,We are incredibly grateful for your kind words and 5-star review of your experience at Eden Hotel Amsterdam.We are thrilled to hear that you enjoyed your stay and the cleanliness of the hotel. Hopefully we will have the pleasure to welcome you back very soon for another memorable stay!Warm regards,Rob Hemmes

10/10 Fantastiskt

Kathleen

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location with the nicest, most accommodating staff. On the main floor you'll find a bar, convenience store, and pool table. Room was great and quiet. Only con is the door to the restroom which isn't flush. Also the restroom was small. Didn't really overshadow the awesomeness of the hotel overall. I would stay there again. 10/10.
Bodde här 7 nätter i mars 2024
Svar från Rob Hemmes - General Manager 10 apr. 2024
Dear Kathleen,Thank you for your positive review! I'm delighted to hear that you enjoyed your stay at the Eden Hotel Amsterdam and that you found our location to be convenient. However, I'm sorry to hear that the door and the space in the restroom did not meet your expectations. Your feedback will really help us improve our service to meet our guest's expectations. Thank you for staying with us and we hope to see you again in the near future.Best regards,Rob HemmesGeneral Manager

10/10 Fantastiskt

Marcel

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Sehr zentral gelegenes Hotel im Stadtgebiet von Amsterdam. In unmittelbarer Umgebung sind eine Metrohaltestelle und eine Tramhaltestelle. Vieles zu Fuß zu erreichen. Das Hotel macht auch einen sehr guten Eindruck. Die Mitarbeiter sind alle sehr zuvorkommend und nett. Einziges kleines Manko wäre eine Minibar im Zimmer die gefehlt hat und wir hatten eine Badewanne statt einer Dusche. Aber das ist alles jammern auf hohem Niveau. Im gesamten ein Hotel was ich jeden empfehlen kann.
Bodde här 4 nätter i mars 2024
Svar från Rob Hemmes 10 apr. 2024
Dear Marcel,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

10/10 Fantastiskt

vanilla

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location for transportion, restaurants and late night food. Highend shopping in walking distance as well as Redlight district. I'm a walker so the place was perfect for me.
Bodde här 2 nätter i april 2024
Svar från Rob Hemmes - General Manager 22 apr. 2024
Dear Vanilla,Thank you for staying with us and for sharing your perfect review rating with regards to your recent stay at the Eden Hotel Amsterdam. We do highly appreciate it. We are looking forward to welcoming you again in the near future.Warm regards,Rob HemmesGeneral Manager

10/10 Fantastiskt

Jasmin

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Kühlschrank könnte man brauchen im zimmer
Bodde här 3 nätter i april 2024
Svar från Rob Hemmes 9 apr. 2024
Liebe Jasmin,vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Erfahrungen in unserem Hotel mitzuteilen.Wir freuen uns, dass Sie Ihren Aufenthalt genossen haben.Ihr Feedback ist für uns sehr wichtig, da wir uns ständig bemühen, die Erfahrungen unserer Gäste zu verbessern.Ich möchte mich aufrichtig für die kleinen Unannehmlichkeiten entschuldigen, die Sie während Ihres kürzlichen Aufenthalts bei uns durch das Fehlen des Minikühlschranks hatten.Ihr Feedback ist für uns sehr wichtig, da wir uns ständig bemühen, die Erfahrungen unserer Gäste zu verbessern.Wir hätten uns gewünscht, dass Sie sich während Ihres Aufenthalts bei uns gemeldet hätten, dann hätte unser Management gerne alle Probleme vor Ort gelöst.Wir freuen uns, dass Sie insgesamt eine positive Erfahrung mit uns gemacht haben, und wir freuen uns darauf, Sie in nicht allzu ferner Zukunft wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Rob HemmesGeneral MGR

10/10 Fantastiskt

Catherine

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
GREAT HOTEL, EXCELLENT LOCATION - Our group of 8 (all from Canada) stayed at this hotel for two nights prior to our river cruise; we couldn’t have asked for anything better! Our rooms overlooked the Amstel Canal! The hotel is walking distance to everything (coffee, food, shopping)! Everything (literally) was at the hotel’s doorstep! Plus, the staff were great! We all (all 8 of us!) loved the Eden - I’d highly recommend it!
Bodde här 1 natt i april 2024
Svar från Rob Hemmes 9 apr. 2024
Dear Guest,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

8/10 Bra

Andreas

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Saubere Zimmer, vielleicht etwas in die Jahre gekommen, aber trotzdem sehr gut. Ausgezeichnete Lage. Vieles zu Fuß erreichbar, ansonsten Straßenbahn gleich um die Ecke.
Bodde här 3 nätter i april 2024
Svar från Rob Hemmes 9 apr. 2024
Lieber Andreas,vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Erfahrungen in unserem Hotel mitzuteilen.Wir freuen uns, dass Sie Ihren Aufenthalt genossen haben.Unser Ziel ist es, eine entspannende und komfortable Umgebung für alle unsere Gäste zu schaffen, und wir freuen uns, dass uns das bei Ihrem Besuch gelungen ist.Wir werden Ihr Lob an das gesamte Team weiterleiten.Ihr Feedback ist für uns sehr wertvoll, und wir sind dankbar für Ihre Unterstützung. Wir freuen uns darauf, Sie in nicht allzu ferner Zukunft wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Rob HemmesGeneral Manager

10/10 Fantastiskt

Darlinda Jean

Gillade: Renlighet, personal och service och boendets skick och faciliteter
This hotel was in a great location with beautiful canal views! The staff was always friendly and helpful to guide us with transportation in the right direction. The hotel is perfect to reach any location of Amsterdam quickly.
Bodde här 6 nätter i mars 2024
Svar från Rob Hemmes 9 apr. 2024
Dear Guest,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

8/10 Bra

Kirsten

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Dejligt ophold, med venligt personale.
Bodde här 3 nätter i april 2024
Svar från Rob Hemmes 9 apr. 2024
Beste Kirsten,Bedankt dat u de tijd heeft genomen om uw ervaring in ons hotel met ons te delen.Ik wil mijn oprechte excuses aanbieden voor het kleine ongemak dat u heeft ervaren tijdens uw recente verblijf bij ons.Uw feedback is erg belangrijk voor ons omdat we er voortdurend naar streven om de ervaring van onze gasten te verbeteren.We hadden graag gewild dat u ons tijdens uw verblijf op de hoogte had gebracht, dan had ons management het probleem ter plaatse kunnen oplossen.We zijn blij dat u een algehele positieve ervaring met ons had en we zouden u graag in de nabije toekomst weer verwelkomen om u te voorzien van onze uitstekende service.Met vriendelijke groet,Rob HemmesAlgemeen MGR

10/10 Fantastiskt

Brian

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I like supporting "Boutique" type properties rather than large chains. The Eden delivered everything as promised. Friendly, informative and helpful staff, very good location in terms of shopping, transport, and restaurants.
Bodde här 2 nätter i april 2024
Svar från Rob Hemmes 5 apr. 2024
Dear Brian,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

10/10 Fantastiskt

Chester

Bodde här 2 nätter i mars 2024
Svar från Rob Hemmes General Manager 25 apr. 2024
Dear Chester,Thank you so much for taking the time to inform future guests by sharing your feedback and stay at the Eden Hotel Amsterdam. We will strive to deliver great experiences consistently! We hope to welcome you back soon!Warm regards,Rob HemmesGeneral Manager

10/10 Fantastiskt

Sahar

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful rooms very comfortable and most importantly is the way the handle any issues that you might have with your room. Joseph at the reception is very professional and helpful. The breakfast was amazing and he offered it to us to compensate the issue we had with the sink which he managed to sort out very quickly. All and all highly recommended hotel.
Bodde här 4 nätter i mars 2024
Svar från Rob Hemmes 3 apr. 2024
Dear Sarah,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

8/10 Bra

Lars

Reste med familj och småbarn, Reste med familjen
Gillade: Bekvämligheter och boendets skick och faciliteter
Everything was fine.
Bodde här 4 nätter i mars 2024
Svar från Rob Hemmes 3 apr. 2024
Dear Lars,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

8/10 Bra

Alison

Gillade: Personal och service och boendets skick och faciliteter
Not even coffee and milk in the room Room was cold Shower glass was full of finger prints !!
Bodde här 2 nätter i mars 2024
Svar från Rob Hemmes 2 apr. 2024
Dear Alison,Thank you so much for taking the time to share your experience at our hotel. We are proud to offer such a unique location to all our valued guests. We are so glad you enjoyed the most of your stay with us and we do apologize for the inconvenience you had with the room size and facilities. Regarding the cleanliness concerns you mentioned, rest assured that we have addressed this with our housekeeping staff to prevent any recurrence. Maintaining impeccable hygiene standards is a priority for us, and we are committed to rectifying any shortcomings.We wish you reported us during your stay, our management would have been happy to solve any issue on the spot.We are happy your overall experience with us was positive and we truly look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral MGR

10/10 Fantastiskt

Evonne

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We all thoroughly enjoyed our stay at the Eden. The staff was very accommodating and polite. It was convenient as there was store and a café in the hotel. The location was ideal, right in Rembrandt Square, walkable to so many places I would recommend this to anyone that’s going to visit Amsterdam.
Bodde här 4 nätter i mars 2024
Svar från Rob Hemmes 1 apr. 2024
Dear Evonne,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

10/10 Fantastiskt

keval

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Our first stay at the Eden for the Easter weekend. As we arrived to the hotel (which is easily accessible to the main square and attractions), we were welcomed by the lovely reception staff. We also kindly spoke to the hotel public relations staff who upgraded our room as we didn't have a view. It was a perfect touch to our lovely stay! See you soon x
Bodde här 3 nätter i mars 2024
Svar från Rob Hemmes 1 apr. 2024
Dear Keval,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

4/10 Dåligt

Yolanda

Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Rob Hemmes 1 apr. 2024
Dear Yolanda,Thank you so much for taking the time to share your experience at our hotel. I want to extend my sincerest apologies for any little inconvenience experienced during your recent stay with us. Your feedback is crucial to us as we continuously strive to enhance our guests' experiences.We wish you reported us during your stay, our management would have been happy to solve any issue on the spot.We truly look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral MGR

8/10 Bra

Guy

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very conveniently located, friendly staff and eager to help. Rooms are fine, clean with very comfortable beds (in the newly refurbished wing). Bathroom is practical but not enough light, and towels need renewing, ours were very worn. Will return.
Bodde här 3 nätter i mars 2024
Svar från Rob Hemmes 1 apr. 2024
Dear Guy,Thank you so much for taking the time to share your experience at our hotel. We're glad that you enjoyed your stay and apologies for the little inconvenience with the towels: we wished you reported this during your stay, our staff would have solve this on the spot. Our goal is to create a relaxing and comfortable environment for all our guests, and we're delighted that we succeeded during your visit.We'll be sure to pass on your compliments to the entire team.Your feedback is valuable to us, and we are grateful for your support. We look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral Manager

10/10 Fantastiskt

Mary Ann

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very nice staff and wonderful room overlooking the canal,.
Bodde här 1 natt i mars 2024
Svar från Rob Hemmes General Manager 29 mars 2024
Dear Mary Ann,Thank you for sharing your wonderful experience at Eden Hotel Amsterdam with other travelers on this platform. It was a pleasure hosting you and we are delighted that our team members were able to make your visit even more memorable, and that our prime location in Amsterdam with canal view was the perfect base for your trip. We appreciate your kind words and hope to welcome you back for another unforgettable experience soon!Warm regards,Rob HemmesGeneral Manager

8/10 Bra

Scott

Reste med familjen
Gillade: Bekvämligheter
This was a convenient place to stay and the rooms were clean. When I hopped in the shower, the body wash dispenser had not been topped up. It was empty, as was the toilet paper dispenser - a magical combination. Also, cleaning staff never cleaned the room between days, so we had to rinse out the coffee cups for re-use. The room was a nice size and staff at the front desk were friendly and helpful. The beds were very comfortable as well. Their cleaners need to be more attentive to topping up supplies.
Bodde här 2 nätter i mars 2024
Svar från Rob Hemmes 28 mars 2024
Dear Scott,Thank you so much for taking the time to share your experience at our hotel. We are proud to offer such a unique location to all our valued guests. We truly value your feedback as it helps us continuously improve our services.I want to extend my sincerest apologies for any inconvenience experienced during your recent stay with us with room amenities and cleanliness. We take this opportunity to clarify that our hotel on-demand cleaning service policy. Our Company is highly committed to environmental sustainability, and strives to minimize our impact on the environment. By offering an on-demand service, we are able to reduce unnecessary energy consumption and waste associated with daily cleaning of rooms This information is duly provided in two different moments, for easy access to this service.Additionally, we understand the importance of privacy and ensuring that our guests have a comfortable and undisturbed stay. By providing cleaning service on-demand, we aim to respect our guests' privacy and offer a more personalized experience, allowing you to enjoy your time with us without any disruptions.We appreciate your understanding and cooperation in this matter. We wish you reported us during your stay, our management would have been happy to solve any issue on the spot.We are happy your overall experience with us was positive and we truly look forward to welcoming you back in a non-distant future.Warm regards,Rob HemmesGeneral MGR