Jonas, thank you for your review of your recent stay. We are glad your overall stay was to your satisfaction and oyu liked our convenient location. However, we are sorry for the issues you encountered with the towel. We will share your valuable comments regarding the updates with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We apologize for the noise issue you encountered. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management

Dear Alf, Thank you for staying with us and bringing these concerns to our attention. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Moreover, we are sorry for your disappointment with our grab-and-go breakfast. We will address these matters with the concerned teams to ensure improvement in these areas. It was a pleasure hosting your visit, and we hope to host you again for a more positive experience.Sincerely,Hotel Management

Dear Alejandra, We're truly sorry to read about the cleanliness and comfort issues you encountered during your stay. Our promise to our guests includes a commitment to providing a clean and comfortable suite, and we are very sorry that did not happen when you were here. Your experience is not reflective of the high standards we aim to maintain, and we will address these concerns promptly to ensure improvements. We hope you will give us another opportunity to make things right and provide you with the seamless experience you deserve. Sincerely,Hotel Management

Dear Hilda, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Adam, Thank you for reviewing our hotel. We are disappointed to hear that we were not able to exceed your expectations when it came to breakfast. We apologize for any inconvenience caused by not having a variety of food options that meet your expectations. We have also noted your feedback regarding our staff. Please know that we don't encourage any illegal activities in and around our premises. We are grateful to you for bringing these issues to our attention, and we assure you that your concerns have been shared with the appropriate individuals. We hope you give us another chance to provide you with the exceptional stay you deserve. Thank you.Sincerely,Hotel Management

Dear Lauren, We appreciate your valuable feedback regarding your time with us. We are glad you enjoyed your stay overall. Please know we are committed to providing the highest level of service and quality for every guest. We regret your experience did not meet your expectations, nor those of our team. Your concerns are being shared with the appropriate individuals. We do hope you will consider giving us another chance to show you the hospitality for which we are known.Sincerely,Hotel Management

Dear Ma del Consuelo, Thank you for staying with us and sharing your experience. We are disappointed to hear that we were not able to exceed your expectations when it came to breakfast. Since we are an extended stay property, we provide one full-service housekeeping every two weeks. Fresh towels and linens are available at the front desk as often as needed. We will share your feedback with our front desk staff to ensure we communicate our services and amenities during guest arrivals. We look forward to welcoming you back and providing you with the hospitality that you deserve.Sincerely,Hotel Management

Dear Monica, Thank you for sharing your detailed feedback. We appreciate your acknowledgment of our friendly staff and convenient location. We apologize for any cleanliness issues you encountered and assure you that we're actively working on upgrades and maintenance to enhance our facilities. Your comments about the carpets and room amenities are duly noted and will be addressed promptly. We value your patronage and hope to welcome you back for an improved experience that lives up to our full potential.Sincerely,Hotel Management

Dear Mark, Thank you for your recent stay at our hotel. We apologize for the disappointing experience you had during your stay. Maintaining cleanliness and upkeep is a top priority for us, and we're sorry to hear that we fell short of your expectations. Your feedback is invaluable, and we will address the issues you mentioned to ensure improvements are made. Please know that your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future for a much-improved stay.Sincerely,Hotel Management

Dear Gerritt, Thank you for your recent stay at our hotel. We deeply regret that your experience did not meet your expectations. Your feedback is crucial, and we sincerely apologize for the issues you encountered during your stay. Rest assured, we are actively addressing these concerns to ensure they are rectified promptly. Providing a comfortable and pleasant stay for our guests is our utmost priority, and we appreciate your understanding. We are grateful for your kind words about our staff and we will be sure to pass along your appreciation. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience.Sincerely,Hotel Management

Dear Guzman, We are thrilled to hear you had a nice stay at Extended Stay America! Your satisfaction is our priority, and we're delighted you enjoyed your time with us. Thank you for choosing us, and we look forward to welcoming you back for another wonderful experience soon!Sincerely,Hotel Management

Dear Lison, We sincerely apologize for the subpar experience you encountered during your stay. It is disheartening to hear about the condition of the bathroom, cleanliness issues, and lack of responsiveness from our staff. We are deeply sorry for the inconvenience and frustration caused. Your feedback is invaluable, and we are actively addressing these concerns to improve our services. Regarding the missed call, we apologize for the inconvenience and will ensure proper communication in the future. We understand your disappointment and hope to have the opportunity to regain your trust in the future. Thank you for bringing these issues to our attention.Sincerely,Hotel Management

Dear Shan, We are deeply sorry to hear about your experience at the hotel. We understand your concerns about the dated appearance and the availability of our staff. Additionally, we apologize for the inconvenience caused by the breakfast offerings. Your feedback is essential, and we will address these issues promptly to enhance our guest experience. We appreciate your understanding and hope to have the opportunity to improve your perception in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Hugh, We sincerely apologize for the disappointment you experienced during your stay. Your feedback is valuable, and we are actively addressing the issues raised to improve the overall cleanliness and functionality of our rooms. We understand your concerns and appreciate your understanding. We are committed to providing a more satisfying experience for our guests, and your input helps guide our improvements. Should you reconsider staying with us in the future, we aim to exceed your expectations.Sincerely,Hotel Management

Dear Thuy Van, We are deeply sorry to hear about your disappointing experience. Maintaining cleanliness and ensuring a comfortable stay are our top priorities, and it is disheartening to learn that we fell short of your expectations. Please accept our sincere apologies for the inconvenience caused. Your feedback is invaluable, and we will address these concerns with our team to ensure immediate improvements are made. We understand your frustration and hope you will consider giving us another chance to provide you with a much-improved experience in the future. Sincerely,Hotel Management

Dear Daniel, We sincerely apologize for the multiple issues you encountered during your recent stay. Your feedback regarding the lack of cookware, limited room service, insufficient towels, refrigerator functionality, and room type discrepancy is concerning. We understand the importance of these amenities for a comfortable stay and regret falling short of your expectations. We will address these concerns with our team to ensure immediate improvements are made to our services and communication processes. Your satisfaction is our priority, and we appreciate your patience and understanding. We hope to welcome you back for a much-improved experience in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Anna Kristine, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear William, Thank you for choosing us and for sharing your comments. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us another occasion to host and give you the flawless stay you deserve! Sincerely,Hotel Management

Dear Heather, We appreciate you taking the time to write a review about your time with us. Our priority is always to deliver and serve our guests with comfortable accommodations. However, we regret that the cleanliness and condition of the room were not up to our expectations, and we will share these notes with the respective team for further improvement. Also, advise them to double-check the rooms before delivery so these issues do not occur. Please return; we hope to serve you again with a better experience! Sincerely,Hotel Management

Dear Jimmy, Thank you for reviewing our hotel. It is nice you had a pleasant stay. We appreciate you pointing out specific items you loved and areas where we can improve. However, we are sorry for the issues you encountered. We are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our front desk is always to help you. Considering our positive highlights, please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management

Dear Christina, We deeply regret the challenges you encountered during your recent stay, and we sincerely apologize for the inconvenience caused by the service and hot water issue. Your feedback is invaluable as it highlights areas for improvement. Rest assured, we will address these concerns internally to enhance our service standards. Your feedback is invaluable, and we appreciate your patience. If your travels bring you back to the area, we hope for an opportunity to provide you with a more positive experience.Sincerely,Hotel Management

Dear Andrea, Thank you for choosing us and for sharing your comments. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us another occasion to host and give you the flawless stay you deserve! Sincerely,Hotel Management

Dear Philip, Thank you for sharing your experience on your recent visit to the city. It is nice knowing you enjoyed our location's proximity to Disney at a great price. We always try to keep our guests happy and satisfied with our services. We hope you revisit and allow Extended Stay America to serve you again with better memories.Sincerely,Hotel Management

Dear Julieta, Thank you for sharing your remarks about your visit to our hotel. It is always our priority to meet and exceed guest's expectations. However, we apologize for the inconvenience you experienced. Our team is already at work to ensure we are doing our best to correct the missed areas. Also, we would appreciate it if you could reach out to our front desk team, who are available 24 / 7 to help you. Please return so we can provide you with the flawless stay you deserve on a future visit.Sincerely,Hotel Management

Dear Angela, Thank you for the feedback. Our guests should have a pleasant and comfortable stay at our hotel, including clean and well-maintained suites. Therefore, we apologize for any inconvenience caused by moving to a new room. We have addressed this with our concerned team and are confident this will not be repeated. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel.Sincerely,Hotel Management

Dear Lisa, Thank you for this outstanding review and for selecting Extended Stay America for your visit. It is always wonderful to know how much our guests enjoy our efforts. We are very fortunate to have such thoughtful and exceptional team members as Brittany; we'll gladly share your kind words with him and our entire team. It was a pleasure hosting you, and we hope to see you again soon.Sincerely,Hotel Management

Dear Adam, We deeply apologize for the series of issues you encountered during your check-in process and the condition of the property. Your experience falls far below our standards, and we regret any inconvenience and discomfort caused. We take your feedback seriously and will address these concerns with our team to ensure improvements. Cleanliness and guest satisfaction are our top priorities, and we are committed to providing a pleasant stay for all our guests. We understand your decision not to return, but we hope you'll consider giving us another chance to exceed your expectations. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear CLAUDIA, Please accept our apologies for your disappointing stay with us. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Jacob, We apologize for the inconvenience caused by the internet issues and unpleasant odor during your stay. Ensuring a comfortable and functional environment for our guests is our priority. We're actively addressing these issues with our maintenance team to resolve them promptly. Your feedback is valuable, and we appreciate your patience as we work to improve. If there's anything else we can assist you with during your stay, please don't hesitate to reach out to our front desk. Thank you for choosing us, and we hope to provide you with a more enjoyable experience moving forward.Sincerely,Hotel Management

Dear Raul, We apologize for the inconvenience you experienced during your stay, especially with the issues in your original room and the discomfort in the second one. Please know that your feedback regarding the A/C, bathtub, and beds is crucial as we strive to improve our facilities. We understand the importance of a comfortable and enjoyable stay and regret falling short of your expectations. Your comments will be addressed with our team, and we hope to have the opportunity to provide you with a better experience once our renovations are complete. Thank you for your understanding.Sincerely,Hotel management

Dear Victoria, Thank you for choosing our hotel and sharing your experience. We are sorry we did not meet your expectations and apologize for any inconvenience you may have experienced while here with us. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit.Sincerely,Hotel Management

Dear Manuel, Thank you for giving us an excellent rating. We are happy to know that we were able to surpass your expectations and provide you with a pleasant stay. At Extended Stay America, we take pride in offering top-notch service and amenities that cater to the needs of every traveler. We value your business and look forward to serving you again in the near future.Sincerely,Hotel Management

Dear Guest, We sincerely apologize for the subpar experience you encountered during your stay. Your feedback is deeply concerning, and we regret the inconvenience you faced. Please be assured that we take your comments seriously and will address these issues promptly to improve our services. We appreciate your patience and understanding. We value your insights and regret any dissatisfaction. Thank you for bringing this to our attention.Sincerely,Hotel Management