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Recensioner av Fairfield Inn and Suites by Marriott Anchorage

2.5 out of 5
Fairfield Inn and Suites by Marriott Anchorage
5060 A St, Anchorage, AK

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 218 av 552 recensioner" "
8 - Bra i betyg. 189 av 552 recensioner" "
6 - Okej i betyg. 78 av 552 recensioner" "
4 - Dåligt i betyg. 50 av 552 recensioner" "
2 - Väldigt dåligt i betyg. 17 av 552 recensioner" "

8,6/10

Renlighet

8,6/10

Personal och service

7,4/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Kelly

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Quick overnight stay, friendly staff, clean and quiet accommodations.
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

rose

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The ladies were very helpful and the breakfast area was clean. Some construction going on but it wasn’t too bad. We enjoyed our stay
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Wendy, NORTH POLE

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Charles, Kailua Kona

Reste med familjen
Gillade: Personal och service och boendets skick och faciliteter
Close to the airport and free shuttle is a plus. Nice hotel with a lot food restaurants within walking distance. Front desk was nice and let me check in early when I got there early and was waiting in the lobby.
Bodde här 1 natt i maj 2024

6/10 Okej

Nathalie

Reste i grupp
Personnel non avenant. Beaucoup de bruits dû aux rénovations.
Bodde här 2 nätter i maj 2024
Svar från -Steve Davis, GM 10 maj 2024
Nous nous excusons pour votre experience. Notre personnel est tres desireux de vous servir et si vous souhaitez parlez davantage, je serais ravi de pouvoir arranger les choses.

10/10 Fantastiskt

Yaitza

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Really nice accessible hotel
Bodde här 2 nätter i maj 2024

8/10 Bra

Nathalie C.

Reste i grupp
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Pas de possibilité de late Check out, travaux construction en cours dans la rue pendant la nuit, très bruyant.
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Leigh, Glendale

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I slept well in my queen bed. The room was clean and spacious! The pool was clean and warm and I got to swim solo! The tv screen was quite big and the sound was good. Breakfast was ready earlier than predicted and I loved the variety. I had scrambled eggs, sausage and coffee. I passed on many other delicious looking items including yogurt, muffins and waffles. I loved my stay here, got a great deal, and would certainly come back.
Bodde här 1 natt i maj 2024

8/10 Bra

Suzi

Reste i grupp
Gillade: Renlighet och boendets skick och faciliteter
It was nice and clean, still under renovation, so some noises. Lots but served the purpose
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Yvonne V

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Newly remodeled, clean
Bodde här 1 natt i maj 2024

8/10 Bra

Stacy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The service for the most part was great. Check in was nice. The breakfast was great. The only thing I did not know about was that they were doing construction on the hotel and that the pool would be closed. I usually pick hotels based on pools as I like to take my child to the pool. Other than that, we did get to stay in a newly remodeled room which was great.
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

KOOSRAJOO

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Great hotel but was under renovation! Amazing staff and location
Bodde här 1 natt i april 2024

4/10 Dåligt

Eric

10/10 Fantastiskt

shelby

Bodde här 1 natt i mars 2024

2/10 Väldigt dåligt

Yoel

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property is undergoing a major renovation. This important fact was NOT featured on the Expedia website when I booked this property. I feel that this is a deceptive practice. The rooms were not cleaned regularly, the entrance lobby was blocked off and when I didn’t fill out the breakfast form by midnight there was no solution. This property should be closed until renovated.
Bodde här 4 nätter i mars 2024

4/10 Dåligt

Martha

Bodde här 1 natt i mars 2024

4/10 Dåligt

Michael

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Major construction going on and at high rates.. I was stuck here because my apartment wasn't ready.
Bodde här 4 nätter i februari 2024

8/10 Bra

Leona K

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024

8/10 Bra

Maggie

Gillade: Boendets skick och faciliteter
It seems like we were all alone
Bodde här 1 natt i februari 2024

4/10 Dåligt

LaShon

Reste med sin partner
Gillade inte: Personal och service och boendets skick och faciliteter
The staff was rude and there was no advance notice that the facility was under major remodeling.
Bodde här 1 natt i februari 2024

4/10 Dåligt

Jacob

Affärsresenär, Reste med sin partner
Gillade inte: Boendets skick och faciliteter
The hotel is under construction. Had I known that I wouldn’t have booked there. Bathrooms outdated, has cracked tiles and wallpaper peeling. The fridge did not work and our food went bad. The breakfast area and lounge were boarded of with ply wood. All day there was construction in the room above with saws, hammers, etc. I’m sure when they are done remodeling it will be fine.2/24
Bodde här 5 nätter i februari 2024
Svar från MJ 10 feb. 2024
I'm so sorry that you had a bad experience with us, we have tried to alert everyone upon booking, and during the check-in process. We will be fully done with renovations around May or June of 2024, please come back then and let us wow you.

6/10 Okej

RAJAT

Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Property was undergoing repairs and many facilities were not available The staff were lovely I would suggest providing complimentary water in guest rooms The bed was comfortable overall but I suspect two singles were joined and the mattress sagged at the sides Location is good
Bodde här 1 natt i februari 2024

8/10 Bra

Fred

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I could find a light switch for the lights on each side of the bed. I did a thorough search too.
Bodde här 1 natt i januari 2024

4/10 Dåligt

Marian

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
The lady that checked us in was RUDE, we had our grandbabies with us as they wanted to go swimming for a bit, which is why we picked this hotel, the hotel was under renovations, she said very rudely to us, there is no pool, no pool at all, you cannot use the pool because we are renovating, even my youngest grandbaby (5) said well you don't have to be mean to tell us. Maybe take your options of a pool off your website and expedia for those expecting a pool, and teach that lady some customer service
Bodde här 2 nätter i januari 2024
Svar från Angela R, General Manager 12 feb. 2024
Dear Marian,Thank you for taking the time to let us know about your experience during your recent stay with us. I apologize that your experience is below our standard.Providing the highest level of hospitality is our number one priority, I have shared your feedback with the leadership team to ensure the necessary guidelines are in place. I apologize you came to stay while we are under renovations. We needed to update the hotel to meet all Marriott standards. Please feel free to come back and see us in May or June after we have finished our renovations and give us the chance to Wow you.I hope you choose to stay with us again when your travels bring you back to the area.Kind regards,

4/10 Dåligt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Under construction
The place was under construction. I would not have stayed if I knew this. The breakfast was not great. "Grab and go" no hot food unless you microwave it. The heater was loud and never shut off. It was either blowing cold air or hot air at all times. The tv stations were very glitchy and kept freezing. The shower curtain didnt stay closed so water sprayed all over the bathroom. Lots of things needed repair. It was not a bad experience i guess...but I wouldn't stay unless the construction was done.
Bodde här 1 natt i januari 2024
Svar från Angela R, General Manager 11 feb. 2024
Dear Valued Guest,Thank you for taking the time to let us know about your experience during your recent stay with us. I apologize that your experience is below our standard.Providing the highest level of hospitality is our number one priority, I have shared your feedback with the leadership team to ensure the necessary guidelines are in place. I apologize you came to stay while we are under renovations. We needed to update the hotel to meet all Marriott standards. Please feel free to come back and see us in May or June after we have finished our renovations and give us the chance to Wow you.I hope you choose to stay with us again when your travels bring you back to the area.Kind regards,

6/10 Okej

Jennifer

Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Customer was great. The person at the front desk explained the construction/remodel. It was disappointing to find out that the pool/spa was not working and the breakfast was extremely limited due to the construction, then per the front desk person, the order didn't arrive in the morning for breakfast.
Bodde här 1 natt i januari 2024

2/10 Väldigt dåligt

Laurel

Gillade: Renlighet och personal och service
Alaska Anniversary Do over
My husband, a disabled veteran, and I live remotely in Willow Alaska. For our 31st Wedding Anniversary we drove 100 miles for a relaxing few days by the pool and hot tub. Breakfast on site. Some tlc from Alaskas unrelenting winter. At check in they say, oops, no pool, no hot tub, no gym, no breakfast!! So we get to our room and it won't get warmer than 60°.... So they move us downstairs into the lobby that's under construction next to the front door with a broken drape and no tub.. a trickling shower.. breakfast was a Jimmy Deans frozen sandwich and yogurt.. nothing to drink! So at check out I asked to speak to the manager and the young lady identified herself as the asst mgr.. I explained my feelings with kindness.. it wasn't her fault but no one has followed up. I didn't want a refund just to be able to come back when they fix the pool...
Bodde här 2 nätter i januari 2024

4/10 Dåligt

Taylor

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Most of the amenities at this property were closed during my stay, which wasn’t mentioned when I booked, so my family and I weren’t able to use the pool or hot tub which is the main reason I chose this hotel. Wallpaper was falling off the walls in the bathroom, dust was piled up in the corners, and the front desk staff was incompetent.
Bodde här 1 natt i januari 2024
Svar från Angela R, General Manager 12 feb. 2024
Dear Taylor,Thank you for taking the time to let us know about your experience during your recent stay with us. I apologize that your experience is below our standard.Providing the highest level of hospitality is our number one priority, I have shared your feedback with the leadership team to ensure the necessary guidelines are in place. I apologize you came to stay while we are under renovations. We needed to update the hotel to meet all Marriott standards. Please feel free to come back and see us in May or June after we have finished our renovations and give us the chance to Wow you.I hope you choose to stay with us again when your travels bring you back to the area.Kind regards,

10/10 Fantastiskt

María

Reste med familj och småbarn, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I have the worst experience ever I stay there for two days and I can’t sleep because of the horrible noise that the people upstairs made, I talked to the front desk and they didn't do anything and my son didn't want to sleep because of the noise, the worst experience I've ever had, In the two days that I was staying I was not able to rest well with my family, if I had known that I would not have chosen that hotel, it was my first time in that place.

6/10 Okej

valery

Bodde här 4 nätter i december 2023

8/10 Bra

DOUGLAS

Bodde här 3 nätter i december 2023

10/10 Fantastiskt

Martha

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023

6/10 Okej

Monica

Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i december 2023

8/10 Bra

Connie

Bodde här 4 nätter i december 2023

8/10 Bra

Pamela

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023

4/10 Dåligt

Alex

Affärsresenär
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Parking lot wasn't plowed, room temperature was never consistent was on the colder side the entire time. Staff were not personable.
Bodde här 2 nätter i december 2023

8/10 Bra

James

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Eleanor

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The room was clean and quiet. Friendly staff and a good breakfast.
Bodde här 1 natt i december 2023

6/10 Okej

Danielle

Reste med familjen
Gillade inte: Personal och service och bekvämligheter
I called to find out what time the pool closed and the staff was rude. They said since I booked with a 3rd party I couldn’t be notified. Staff never apologized or gave me a discount or anything. Even the workout room was under construction. Lesson learned call the hotel personally before booking with a 3rd party.
Bodde här 1 natt i november 2023

8/10 Bra

Emily

Bodde här 1 natt i oktober 2023

8/10 Bra

Sherrie

Gillade: Renlighet, personal och service och bekvämligheter
Myonly real complaint is that air conditioner unit was very noisy. Otherwise the room was clean and comfortable.
Bodde här 1 natt i september 2023

10/10 Fantastiskt

Trevor

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
good value, friendly staff
Staff are very friendly, Hotel is in a good location, restaurant within walking distance.
Bodde här 6 nätter i september 2023

4/10 Dåligt

Keary

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Breakfast attendent was super kind. Broken hot tub, toilet in our room was broke, pool door was broken
Bodde här 1 natt i september 2023

8/10 Bra

Kenneth

Gillade: Renlighet och boendets skick och faciliteter
The charges for the room seem to change and the lady couldn't tell me why and when I checked out I had to be very persistent to get a receipt for our stay. The lady that worked the breakfast area was excellent as she gave us very helpful ideas for breakfast combinations and also made sure everything was filled and had a very nice personality.
Bodde här 2 nätter i augusti 2023

10/10 Fantastiskt

Carolyn

Bodde här 1 natt i september 2023

10/10 Fantastiskt

Barbara

Bodde här 1 natt i september 2023

10/10 Fantastiskt

Wendy

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was friendly and received excellent customer service
Bodde här 2 nätter i september 2023

8/10 Bra

Peggy

Bodde här 1 natt i augusti 2023

2/10 Väldigt dåligt

JUNLIU

Bodde här 1 natt i juli 2023

6/10 Okej

Manoj, Seattle

Bodde här 1 natt i juli 2023