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Recensioner av Ramada Resort by Wyndham Lara

5 out of 5
Ramada Resort by Wyndham Lara
Kemeragzi Mahallesi Yasar, Sobutay Bulvari No:333, Aksu, Antalya, Antalya

Recensioner

7,0

Bra

10 - Fantastiskt i betyg. 15 av 48 recensioner" "
8 - Bra i betyg. 14 av 48 recensioner" "
6 - Okej i betyg. 6 av 48 recensioner" "
4 - Dåligt i betyg. 6 av 48 recensioner" "
2 - Väldigt dåligt i betyg. 7 av 48 recensioner" "

7,2/10

Renlighet

6,6/10

Personal och service

8,8/10

Bekvämligheter

7,4/10

Boendets skick och faciliteter

7,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Hena

Bodde här 2 nätter i december 2023
Svar från Asiye GÖK Guest Relations Manager 9 jan. 2024
Dear Henna;Thank you so much for staying with us and for your time. I look forward to welcoming you back in the near future.Sincerely,Asiye GÖKGuest Relations Manager

4/10 Dåligt

farhan

Crowded ammmd food is not really turkish
Bodde här 3 nätter i november 2023
Svar från Asiye GÖK Guest Relations Manager 7 dec. 2023
Dear Guest;Thank you so much for staying with us and for your time. All feedbacks are so important for us and we always care our guests' opinions.We thank you again for the points and hope to see you back here in our house as soon as possible.Sincerely,

10/10 Fantastiskt

Myoung hyeun

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
친절한 직원들과 맛있는 음식
Bodde här 5 nätter i november 2023
Svar från Asiye GÖK Guest Relations Manager 29 nov. 2023
Dear Guest;Thank you so much for staying with us and for your time. I look forward to welcoming you back in the near future.Sincerely,Asiye GÖKGuest Relations Manager

8/10 Bra

fouad

Reste i grupp
Gillade: Renlighet och rummets bekvämlighet
A good choice for an average hotel.
It is a very good hotel, in comparison to the cost..
Bodde här 4 nätter i oktober 2023
Svar från Asiye GÖK Guest Relations Manager 19 nov. 2023
Dear Guest;Thank you so much for staying with us and for your time. I look forward to welcoming you back in the near future.Sincerely,Asiye GÖKGuest Relations Manager

10/10 Fantastiskt

Ursula

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Zwar von Äußerem kein "schönes" Hotel, jedoch von den Angeboten (beach shuttle, Pool Bar, Steg Bar, Kinder Pool und Spielmöglichkeiten usw.)sowie hinsichtlich Lage, Sauberkeit, Essensauswhl und -qualität und Lage super!!
Bodde här 10 nätter i september 2023
Svar från Asiye GÖK Guest Relations Manager 7 okt. 2023
Sehr geehrte Ursula, wir freuen uns sehr, dass es Ihnen bei uns gefallen hat und Sie unser Haus weiterempfehlen und bedanken uns für Ihre freundliche Bewertung. Auf ein "Wiedersehen" freuen wir uns sehr und das gesamte Team wünscht Ihnen bis dahin alles Gute. Mit freundlichen Grüßen,Asiye GÖKGuest Relations Manager

4/10 Dåligt

Aasif

Gillade: Renlighet
Bodde här 4 nätter i maj 2023
Svar från Asiye GÖK, Guest Relations Manager 13 maj 2023
Dear Aasif;Thank you so much for staying with us and for your time. I look forward to welcoming you back in the near future.Sincerely,Asiye GÖKGuest Relations Manager

10/10 Fantastiskt

Anil

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very friendly Hotel and excellent stay
Excellent hotel, good food, excellent and friendly staff
Bodde här 5 nätter i april 2023
Svar från Asiye GÖK Guest Relations Manager 11 apr. 2023
Dear Anıl;Thank you so much for staying with us and for your time. I look forward to welcoming you back in the near future.Sincerely,Asiye GÖKGuest Relations Manager

8/10 Bra

Syeda

Reste med familjen
Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Renlighet
Bodde här 7 nätter i oktober 2022
Svar från Asiye GÖK Guest Relations Manager 31 okt. 2022
Dear Syeda;Thank you so much for staying with us and for your time. I look forward to welcoming you back in the near future.Sincerely,Asiye GÖKGuest Relations Manager

4/10 Dåligt

Benny

Gillade inte: Personal och service
Bodde här 4 nätter i september 2022
Svar från Asiye GÖK Guest Relations Manager 25 okt. 2022
Dear Benny;Thank you so much for staying with us and for your time. I look forward to welcoming you back in the near future.Sincerely,Asiye GÖKGuest Relations Manager

8/10 Bra

Edith, Irvine

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice place to stay with family.
Bodde här 1 natt i maj 2022
Svar från Asiye GÖK Guest Relations Manager 11 juni 2022
Dear Edith; Thank you so much for staying with us and for your time. I look forward to welcoming you back in the near future. Kind regards,

10/10 Fantastiskt

Nimmie

Reste med familjen, Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Very good with family
Bodde här 2 nätter i april 2022

10/10 Fantastiskt

Tacettin

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Otel yönetimi oda upgrade talebimize ücretsiz suit odaya upgrade jesti yaparak bizi mutlu etti…
Bodde här 3 nätter i oktober 2021
Svar från Asiye GÖK, Guest Relations Manager 3 nov. 2021
Sayın Tacettin Bey; Değerli görüşlerinizi paylaştığınız için teşekkür eder, memnuniyetinize tanık olmaktan dolayı yaşadığımız mutluluğu sizlerle paylaşmak isteriz. Her zaman kaliteli bir hizmetle karşılaşacağınız Ramada Resort Lara otelimizde sizleri tekrar ağırlayabilmeyi diler, saygılarımızı sunarız.

2/10 Väldigt dåligt

Mustafa

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i oktober 2021
Svar från Asiye GÖK, Guest Relations Manager 30 okt. 2021
Sayın Mustafa Bey; Ramada Resort Lara misafirperverliğini tam anlamı ile sizlere yansıtamadığımızı öğrenmekten büyük üzüntü duyduğumuzu, memnuniyetsizliğinize yol açan konuları bizlerle paylaşmanız sizlerin memnuniyeti ve anlık müdahale adına uygun olacak olup, bundan sonraki konaklamalarınız için de nacizane tavsiyemizdir. Hedefimiz otelimizde gerçekleşen her konaklamanın misafirlerimizin güzel anılarının arasında yer almasıdır. Bizlerle her daim otelimizin mail adresinden irtibata geçebilirsiniz. Saygılarımızla, Ramada Resort Lara

10/10 Fantastiskt

mahmood

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
perfect hotel
nice hotel
Bodde här 1 natt i september 2021
Svar från Ramada Resort By Wyndham Lara 30 sep. 2021
Dear Guest, Thank you so much for taking your time for writing a review about our hotel. Your feedback is very important for us in order to continiously improve our hotel and service quality. It is nice to hear that you had a good time at our hotel and you could enjoy your stay. We wish you all the best and are hoping to welcome you again at our hotel.

8/10 Bra

Majaz

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
It was miix of experiences.
It was mix of experience. I was amazed of their All inclusive things, they were giving us food almost all time of the day in all inclusive. But their room service was slow and sometime no response.
Bodde här 2 nätter i september 2021
Svar från Asiye GÖK, Guest Relations Manager 15 sep. 2021
Dear Guest; Thank you so much for taking your time to leave a review. It is really important for us to hear your experience and impressions.  That's the only way how we can improve our service every day a little bit more. Hope to see your again. Kind regards,

6/10 Okej

Kara

Reste med familjen
Gillade inte: Renlighet och rummets bekvämlighet
I will start with saying this is definitely not a 5* hotel, I would suggest 3* at best. This was a last minute holiday I had booked for myself and my sister and overall we were very disappointed. The food is below average and it's the same food every day which was not very appetizing. There seems to be no policies in regards to the sunbeds around the pool, our first night we noticed all the sunbeds had towels on each of them at 3am in the morning which to be honest is rather gross as well as the sunbeds practically sitting on top of each other, my sister and I ended up going to the beach everyday which is about a 10 minute walk. I had to remind the cleaners to clean our room on a couple of occasions as well has provide us with new towels which became rather annoying in the end. There is a sister hotel across the road which is a family resort that can use this hotels facilities however, there is not enough room for both sets of guests. On a good note, the waiters/waitresses and bar staff were very friendly and the showers were nice and hot :)
Bodde här 8 nätter i augusti 2019
Svar från Asiye GÖK, Guest Relations Manager 3 sep. 2019
Dear Kara; Thank you for taking the time to tell us about your experience at Ramada Resort Lara. I am sorry that your experience did not meet you expectations; please allow me to express my sincerest apologies. Here at Ramada Resort Lara, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Best Regards, Asiye GÖK; Guest Relations Manager

6/10 Okej

abdul

Gillade: Personal och service
It’s definitely not a 5 star hotel
The hotel is not a 5 star, it’s a 4 star. Good food overall. We wouldn’t go back unless it has discounted price. Guest relations Manager was a very nice lady. To the Ramada Management I would definitely tell them to change the rating of the hotel.
Bodde här 4 nätter i april 2019
Svar från Asiye GÖK Guest Relations Manager 5 maj 2019
Dear Abdul, thank you so much for taking your time to leave a review. It is really important for us to hear your experience and impressions. That's the only way how we can improve our service every day a little bit more. Hope to see your again. Kind regards, Ramada Resort Lara

10/10 Fantastiskt

Verifierad resenär

Bodde här 3 nätter i april 2019
Svar från Ramada Resort Lara 2 maj 2019
Dear Guest, thank you so much for taking your time to leave a review. It is really important for us to hear your experience and impressions. That's the only way how we can improve our service every day a little bit more. Hope to see your again. Kind Regards

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 8 nätter i april 2019
Svar från Ramada Resort Lara 2 maj 2019
Dear Guest, thank you so much for taking your time to leave a review. It is really important for us to hear your experience and impressions. That's the only way how we can improve our service every day a little bit more. Hope to see your again Kind regards,

8/10 Bra

Verifierad resenär

Bodde här 2 nätter i april 2019
Svar från Ramada Resort Lara 2 maj 2019
Dear Guest, thank you so much for taking your time to leave a review. It is really important for us to hear your experience and impressions. That's the only way how we can improve our service every day a little bit more. Hope to see your again Kind regards,

8/10 Bra

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 7 nätter i oktober 2018
Svar från Firuze TOKGÖZ 6 dec. 2018
Dear Guest; We would like to thank you for the point. Yours sincerely, Guest Relations Manager Firuze TOKGÖZ

10/10 Fantastiskt

mohamad

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Big like
Good hotel we were there for 4days it was great vication the food was good but the drinks are not good enough for an alcoholic lover but the price is very very good for this hotel service thank you
Bodde här 3 nätter i september 2018
Svar från Firuze TOKGÖZ 2 okt. 2018
Dear Guest, Thank you so much for taking your time for writing a review about our hotel. Your feedback is very important for us in order to continiously improve our hotel and service quality. It is nice to hear that you had a good time at our hotel and you could enjoy your stay. We wish you all the best and are hoping to welcome you again at our hotel. Yours sincerely, Guest Relations Manager Firuze TOKGÖZ

8/10 Bra

ZC, Wuppertal

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Super tolles Hotel mit Strand und 4 Wasserrutschen
Super tolles Familienhotel. schöne grosse Zimmer. Zur Stadt nur 40 min mit dem 07 express bus. zur nächsten terra city shopping center nur 20 min mit dem 07 Express Bus. Mit dem Taxi von Flughafen bis zum Hotel zahlt man nur 8-9 Euro. Reichhlatiges Essen vorhanden. Wir werden das Hotel nochmal besuchen.
Bodde här 7 nätter i september 2018
Svar från Firuze TOKGÖZ 27 sep. 2018
Lieber Gast, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüssen, Ihre Gaestebetreuungsmanagerin, Firuze TOKGÖZ

8/10 Bra

Verifierad resenär

Pretty Good - Recommend for Families
Pretty good - Evening Buffet could do with improving though. Other than that highly recommend for families.
Bodde här 6 nätter i augusti 2018
Svar från Firuze TOKGÖZ 14 sep. 2018
Dear Guest; We would like to thank you for the point. Yours sincerely, Guest Relations Manager Firuze TOKGÖZ

2/10 Väldigt dåligt

Said

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
تقييم إقامتى فى فندق رامادا رسورت لارا
بصراحة كانت إقامة سيئة من حيث إستقبال النزلاء . يتعاملون بفظاظة مع النزيل. كما أن نظافة الغرفة كانت سيئة جدا . الواى فى كان مقطوع بالكلية عن الغرفة التى أقمنا فيها . وكنت أطلب منهم توضيح يقولوا سنرسل الموظف المختص لاصلاح العطل . ثم كذبوا على وقالوا أصلحها الموظف فى غبائكم . وهذا لم يحدث. ثم قبل يومين من انتهاء إقامتنا قالوا أن أن الكابل مقطوع ولا إمكانية لإصلاحه . كما أن المنطقة كانت تعج بالبعوض وأنا أعانى من حساسية مفرطة منه . كما أن نوعية الطعام لم تكن بذاك المستوى. أحياناً كانوا ينسوا محارم الحمام فتتصل على الرسبشن يقولون سنرسلها لكم ثم بعد ساعة تتصل لتستفسر عن طلبك يقولوا أرسلناه لك ثم تنتظر ثم تتصل . أنت محظوظ إذا أحضروا لك ما تريد ولو بعد طول إنتظار. فى يوم نسيت المنظفة أن تضع منشفة الارضيّة فى الحمام . إتصلنا لكى يحضروا واحدة وكالعادة لم يفعلوا . وبعد إستحمامى إنزلقت وأصبت يكتفى و ظهرى لان الارضيّة فى الحمام زلقة. بشكل عام كانت الخدمة والإقامة فى هذا الفندق تعيسة جدا.
Bodde här 14 nätter i juli 2018
Svar från FİRUZE TOKGÖZ 12 aug. 2018
عزيزي الضيف، نشكرك على تخصيص بعض الوقت لمشاركة تعليقاتك. على الرغم من أنني أتمنى أن تكون لديك تجربة أفضل ، إلا أننا نتلقى هذه الملاحظات التي نتعلمها ونستخدمها للتحسين. نحن نعمل بجد لتقديم تجربة استثنائية للضيوف ، ومن الواضح في هذه الحالة أننا قصّرنا. إذا أعطيتنا فرصة لكسب ثقتكم ، يمكنني أن أؤكد لكم أننا سنبذل قصارى جهدنا لنقدم لكم تجربة فندقية رائعة نمت بها الكثير من ضيوفنا. مع خالص التقدير / CRM

10/10 Fantastiskt

Kashif

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Amazing
Bodde här 2 nätter i juli 2018
Svar från FİRUZE TOKGÖZ 2 aug. 2018
Dear Guest; We would like to thank you for the point. Yours sincerely, Guest Relations Manager Firuze TOKGÖZ

10/10 Fantastiskt

K

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent Family holidays
Amazing stay. Very helpful staff especially the customer relation team.
Bodde här 3 nätter i juni 2018
Svar från Firuze TOKGÖZ 29 juni 2018
Dear Guest, Thank you so much for taking your time for writing a review about our hotel. Your feedback is very important for us in order to continiously improve our hotel and service quality. It is nice to hear that you had a good time at our hotel and you could enjoy your stay. We wish you all the best and are hoping to welcome you again at our hotel. Yours sincerely, Guest Relations Manager Firuze TOKGÖZ

8/10 Bra

Rukia

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Decent hotel, but the service could be improved
A decent hotel with a lovely pool and great resort area near the beach. The room was nice and location not to bad (20min from the city). The all-inclusive included only 1 restaurant (Mood buffet restaurant) if one stayed less than a week. And the food at the main restaurant Mood was not that great (breakfast, lunch and dinner). It was almost the same food everyday. The personal staff reception could improve on the their service and be more polite, friendly and helpful. The hotel do not have its own Airport Shuttle as it states here. What the hotel can do is call a private car or taxi for airport transportation. Overall its an nice hotel for the amount one pays.
Svar från faruk basaran 1 maj 2018
dear mr or mrs rukia we try to improve our service and staff thanks for your review

6/10 Okej

Verifierad resenär

Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Renlighet
Location excellent
Excellent location and very good quality and variety of food and staff very polite, the room service is poor they need to improve room cleaning to be a 5 start standard.
Bodde här 4 nätter i april 2018
Svar från Firuze TOKGÖZ 27 apr. 2018
Dear Guests; Thank you very much for sharing this constructive and beautiful comment with us. All comments are very valuable to us. It is a mirror for our development. I can see you have had a good time in our hotel in general. I hope we get a chance to welcome you again. Yours sincerely, Guest Relations Manager Firuze TOKGÖZ

10/10 Fantastiskt

wajid

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfect family hotel
Perfect hotel for families, we were impressed with the overall service provided. Guest Relations team were excellent and always available to help. I liked the fact that staff were more than happy to help when asked but never insisting to help when not needed, just to try and get tips etc. Definitely will recommend this hotel and will be booking again next year.
Svar från faruk basaran 25 apr. 2018
dear gueat thanks for choosing our hotel.we always try to do best for all our guests ..we hope next year to see you in our hotel.

8/10 Bra

Vedat, Lüdenscheid

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Gutes Hotel , essen Mittelmaß , Personal unprofess
Wir waren mit dem Zimmer und der Lage zufrieden , wurden von den Mitarbeitern an der Rezeption wegen einer Rolle Toilettenpapier 1,5 Stunden hingehalten und es wurde vor einer Menge von wartenden Menschen so getan als ob wir lügen würden , man wollte uns keine Rolle Toilettenpapier geben , weil wir angeblich schon eine bekommen hätten . Soetwas peinliches und unproffessionelles ist mir noch nie passiert. Absolut schlecht organisiert ! Nur wegen dem personal sage ich nie wieder Ramada Resort Lara .
Bodde här 2 nätter i april 2018
Svar från Firuze TOKGÖZ 12 apr. 2018
Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Auch wenn wir es bedauern, dass Sie keine besseren Erfahrungen bei uns gemacht haben, hilft uns Ihre Beurteilung dazu zu lernen und uns zu verbessern. Wir arbeiten daran, es unseren Gästen an nichts fehlen zu lassen. Wenn Sie uns die Chance geben, Ihr Vertrauen zurück zu gewinnen, garantieren wir Ihnen, unser Bestes zu geben, damit Sie genauso gute Erfahrungen mit uns machen können, wie andere Gäste. Mit freundlichen Grüßen/CRM

4/10 Dåligt

Jayjay, Baden-Württemberg

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Für ein paar Tage O.K. dennoch enttäuschend.
Für das Preisleistungsverhältnis, war das Hotel ungenügend. Die Zimmer sind Renovierungsbedürftig und nicht wirklich sauber. Unter dem Bett war eine ziemlich starke Staubschicht .Das Personal machte mir einen überforderten Eindruck und kam kaum mit dem Service hinterher. Ich fande es auch eklig, dass die Aschenbecher mit dem gleichen Lappen geputzt wurden als der Tisch im Außenbereich. Nachts fiel es uns schwer im B. BLOCK zu schlafen, aufgrund der undichten Fenster, die den Lärm von der Disko durchließen. Das Essen war am ersten Tag sehr gut, dennoch gab es jeden Tag fast das gleiche, dass dann irgendwann nicht mehr schmeckt. Wir waren wirklich sehr enttäuscht.
Bodde här 3 nätter i oktober 2017
Svar från Firuze TOKGÖZ 12 apr. 2018
Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Auch wenn wir es bedauern, dass Sie keine besseren Erfahrungen bei uns gemacht haben, hilft uns Ihre Beurteilung dazu zu lernen und uns zu verbessern. Wir arbeiten daran, es unseren Gästen an nichts fehlen zu lassen. Wenn Sie uns die Chance geben, Ihr Vertrauen zurück zu gewinnen, garantieren wir Ihnen, unser Bestes zu geben, damit Sie genauso gute Erfahrungen mit uns machen können, wie andere Gäste. Mit freundlichen Grüßen/CRM

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Cok pis
Cok pis ve berbat Yemekler cok kötü
Bodde här 1 natt i oktober 2017
Svar från firuze tokgöz 28 maj 2018
Değerli Misafirimiz, Zamanınızı ayırıp otelimizle ilgili yorum yazdığınız için teşekkür ederiz. Bu tür eleştiriler sayesinde hizmet kalitemizi yükseltebiliyoruz. Misafirlerimize en iyi konaklama hizmetini sunmak isterken görülüyor ki bu sefer başarılı olamadık. Güveninizi tekrar kazanabilmek için bize bir şans verirseniz, diğer misafirlerimizin vazgeçemediği muhteşem konaklama deneyimlerini size de yaşatabilmek için elimizden geleni yapacağımızı garanti ederiz. Saygılarımızla/CRM

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
not good
Bodde här 4 nätter i september 2017
Svar från Firuze TOKGÖZ 12 apr. 2018
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely/CRM

8/10 Bra

Verifierad resenär

Gillade: Renlighet och boendets skick och faciliteter
Mediterranean Getaway
The beach and pool including its amenities plus the food and beverage was amazing. The resort itself is OK.
Bodde här 4 nätter i september 2017
Svar från Firuze TOKGÖZ 12 apr. 2018
Dear Guest, Thank you so much for taking your time for writing a review about our hotel. Your feedback is very important for us in order to continiously improve our hotel and service quality. It is nice to hear that you had a good time at our hotel and you could enjoy your stay. We wish you all the best and are hoping to welcome you again at our hotel. Yours sincerely, Guest Relations Manager Firuze TOKGÖZ

4/10 Dåligt

Verifierad resenär

Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
Güler yüzlü hizmet ama çok eksik var.
Hizmette kusur etmek istemeyen güler yüzlü ekip ancak alınması gereken çok yol var.
Bodde här 4 nätter i augusti 2017
Svar från Firuze TOKGÖZ 28 maj 2018
Sevgili Misafirimiz; Bu yapıcı ve güzel yorumu bizimle paylaştığınız için çok teşekkür ederim. Yazılan tüm yorumlar bizim için çok kıymetlidir. Gelişimimiz için ayna olmaktadır. Görüyorum ki genel olarak otelimizde güzel vakit geçirmişsiniz. Umuyorum ki tekrar sizi ağırlama şansı yakalarız. Saygı ve Sevgilerimle Misafir İlişkileri Müdürü Firuze TOKGÖZ

2/10 Väldigt dåligt

Özgül

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Ramada Resort Lara Antalya SAĞLIK REZALETİ
9 günlük tatil süresinin ilk bir haftasını hoş geçirdik diyebilirim! Bir hafta sonunda 15 aylık bebeğimiz rahatsızlandı olabilir dedik ve otel doktoruna müracaatta bulunduk... Rus'tan bozma ancak para soran bir hemşire ve 80 dolar karşılığında zoraki muaneye gelen bir doktor henüz bebeğime bakmadan vücudunda çıkmış olan anlam veremediğiniz lekelerin sinek ısırığı olduğunu söyleyip arkasına dahi bakmadan çekip gitti!!!! Sonrası gün Konya'ya döndüğümüzde hastanede sabahlamak zorunda kalan bizler!!! Oysaki bebeğin vücudunda çıkan o lekelerin tatil bölgelerinde sıkça görülen genelliklede havuzdan geçen bir virüs olup el ve ayak sendromu olduğunu öğrendiğimizde iş işten geçmiş ve bebeğim 39,5 ateşle Konya medova Hastanesi acil servisinde harap ve bitap bir şekilde acıdan kıvranıyordu ki Hale'n çok rahatsız!!!! Otelin sağlık ekibini yeterince kontrol edip etmediğini bilmek en doğal hakkımız değilmi sizcede bunca yaşamış olduklarımızdan sonra????
Bodde här 10 nätter i augusti 2017
Svar från Firuze TOKGÖZ 28 maj 2018
Merhaba; Yorumunuz için çok üzgünüz. Otel Yönetimi olarak sizinle iletişim sağladık. Gerekli olan tüm uyarı ve işlemler yapılmıştır. Saygı ve Sevgilerimle Misafir İlişkileri Müdürü Firuze TOKGÖZ

4/10 Dåligt

özkan levent

Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
memnuniyetsiz
Otel çok kalabalık . Müşteri sayısı ile sosyal alanlar çok uyumsuz. Her saatte otelin heryerinde kuyruk var. Yiyeceklerde son derece kalitesiz . Kimseye tavsiye etmem . Fiyatı benzer otellere göre daha ucuz ama değmez ..
Bodde här 2 nätter i augusti 2017
Svar från Firuze TOKGÖZ 28 maj 2018
Değerli Misafirimiz; Zaman ayırıp yorum yazdığınız için teşekkür ederiz. Ancak çok üzgün olduğumuzu da söylemek isteriz. Yorumların bizi geliştirdiğini belirtmek isterim. Hizmet ve fiyat politikasını karşılaştırdığımız zaman, çok daha üstünde hizmet verdiğimizi gönül rahatlığı ile söyleyebilirim.Restoran ve lobimizi yeterli kapasitedir. Misafirler genel olarak akşam yemeğine saat 20:00 gibi gittikleri için bazen kalabalık olabiliyor. Akşam yemeği saati 18:30-21:30 arasındadır. Böyle bir durumda daha erken yemeğe gidebilirdiniz. Ya da bazen misafirler 2 kişi oluyor ve 4 kişilik masaya oturuyorlar. Böylece zaman zaman sıkışıklık oluyor. Ancak Misafir İlişkileri, ya da herhangi bir restoran şefinden yardım isteseydiniz kimse sizi geri çevirmez, mutlaka yardım ederdi. Saygı ve Sevgilerimle Misafir İlişkileri Müdürü Firuze TOKGÖZ

8/10 Bra

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2017
Svar från Firuze TOKGÖZ 12 apr. 2018
Dear Guest; Thank you for the point. Best Regards Guest Relaitons Manager Firuze TOKGÖZ

6/10 Okej

Verifierad resenär

Gillade: Renlighet
Friendly personnel, good location, great beech In April. Restaurant was always too crowded ( hard to find a place to sit), water slides (3/ out of 4) were open only 4 hours a day. Kids club didn't have any interesting activities.
Svar från F 12 apr. 2018
Dear Guests; Thank you very much for sharing this constructive and beautiful comment with us. All comments are very valuable to us. It is a mirror for our development. I can see you have had a good time in our hotel in general. I hope we get a chance to welcome you again. Yours sincerely, Guest Relations Manager Firuze TOKGÖZ

8/10 Bra

Marjolein

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Net hotel voor kort verblijf
Grote kamer met aparte woonkamer
Svar från Firuze TOKGÖZ 12 apr. 2018
Dear Guests; Thank you very much for sharing this constructive and beautiful comment with us. All comments are very valuable to us. It is a mirror for our development. I can see you have had a good time in our hotel in general. I hope we get a chance to welcome you again. Yours sincerely, Guest Relations Manager Firuze TOKGÖZ

6/10 Okej

Michael, Australia

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Nice place to stay
This motel is a nice place to stay and it has problems with very poor signage making it very difficult to find, street address does not match anything on a Garmin or tom-tom GPS unit. None of the staff speak any sort of good English which you kind of expect from a world-class resort chain. There were kids everywhere, lots and lots of kids and they have some sort of entertainment in the nighttime that was way too loud and even on the seventh floor could be heard above the TV. This is not the place to stay for people who do not like children and do not like really loud noise. Having said all of this, the room was really large, well appointed and in my opinion a 9/10
Svar från Firuze TOKGÖZ 12 apr. 2018
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely/CRM

6/10 Okej

Verifierad resenär

Gillade: Renlighet och boendets skick och faciliteter
The hotel itself is pleasant with good facilities.
Couple with 2 year old son, we were there from Aug 21st to Sept 4th 2014. The hotel was exceptionally busy and if you are not an early riser there was no way you could get a sunbed either at the pool or on the beach. Predominantly Russian and German guests so the usual towel on the lounger syndrome and no respect for queues in the buffet. There were not enough seats in the dinning rooms compared to the number of guests, this also applied to any of the nightly shows/activities provided. The room was cleaned daily and towels/sheets changed daily. AC was off at certain times of the day for whatever reason, the beds were very comfortable and sleeping was no problem.
Svar från Firuze TOKGÖZ 12 apr. 2018
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely/CRM

2/10 Väldigt dåligt

Aamir, Lahore

Gillade inte: Personal och service
Customer Service is Very Bad. Checkin took 3 hrs
Extremely Poor Customer Service. guest relations had no Idea how to accept booking and they were not honoruing the booking. Took 3 hours of argument and Phone Calls with hotels.com help line to Resolve the matter. I had to Pay Cash for Full Hotel Room Rate and then got Refund back Apparently the Hotel reservation system was not up to date with hotels.com & they were not honouring the reservation. The Front Desk staff are poorly trained to handle this kind of situation. They didn't even apologise for this mistake! However hotels.com was very sypportive and helped me to overcome this problem. Rooms are 3* and not 5* as advertised.
Svar från Firuze TOKGÖZ 12 apr. 2018
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely/CRM

10/10 Fantastiskt

Adriana, Newport News, VA

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent
Service was outstanding. Staff makes you feel like home. Hotel ammenities, condition and cleanliness were excellent. Food was great. Spa service was a five star service. I would recommend this hotel to anyone who is looking to relax and have a great time with there family or a getaway with friends. Overall very satisfied!
Svar från Firuze TOKGÖZ 12 apr. 2018
Dear Guests; Thank you for the nice review; it is very pleasant to meet your needs… It is a matter of honour to us if you become satisfy from the food, animation, room and room cleaning, staff, service, beach facilities during your stay. We would be more than happy when we host you and your family again in our hotel. Yours sincerely, Guest Relations Manager Firuze TOKGÖZ

2/10 Väldigt dåligt

Businessman, Japan

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Not recommended
This is my honest opinion. I arrived at the hotel at 20:00. The lobby was filled with drunk and noisy people. The reception was very busy. The staffs were nice but looked exhausted. Maybe because they were tired, they made a mistake to charge me twice for the room. I had to call up to get the refund 10 days later. The interior of the room was nice, but the floor was sticky. At 23:00, I went to bed. I couldn't sleep because I could hear the voice and TV noise from next door (The walls are very thin). I had to call up the reception three times in total to get the "Night Manager" to ring the room and ask them to be quiet. When the room was finally silent, it was already after midnight. After all of this, I didn't feel like having the free breakfast which I paid in advance and took off right away.
Svar från Firuze TOKGÖZ 12 apr. 2018
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely/CRM

8/10 Bra

mira, korea

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Svar från Firuze TOKGÖZ 12 apr. 2018
Dear Guest; We would like to thank you for the point. Best Regards Guest Relations Manager Firuze TOKGÖZ

10/10 Fantastiskt

Otu, Nigeria

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Conveniently located
Ramada resort, Lara was actually better than what I expected. Great environment for family with kids. Employees were very friendly and eager to assist. The food - breakfast and dinner buffet were great. There were plenty of options to please everyone's dietary habit. The daily programs (life band, acrobat show, children's shows, etc) were really entertaining. I spent a total of 5 days and i enjoyed every day of my stay.
Svar från Firuze TOKGÖZ 12 apr. 2018
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely/CRM