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Recensioner av Macdonald Berystede Hotel

4 out of 5
Macdonald Berystede Hotel
Bagshot Road, Sunninghill, Ascot, England

Recensioner

7,8

Bra

10 - Fantastiskt i betyg. 215 av 627 recensioner" "
8 - Bra i betyg. 207 av 627 recensioner" "
6 - Okej i betyg. 121 av 627 recensioner" "
4 - Dåligt i betyg. 48 av 627 recensioner" "
2 - Väldigt dåligt i betyg. 36 av 627 recensioner" "

8,2/10

Renlighet

8,0/10

Personal och service

8,2/10

Bekvämligheter

7,4/10

Boendets skick och faciliteter

7,6/10

Hållbarhet

Recensioner

6/10 Okej

Verifierad resenär

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Gammeldags stil, kanske mysigt men inte så praktiskt, väldigt varmt på rummen, dålig luftkonditionering, enkelglasfönster mot vägen utanför. Brandlarmet gick mitt i natten, falsklarm, så det var mycket som gjorde att man inte sov särskilt bra...
Bodde här 2 nätter i juni 2017

6/10 Okej

Verifierad resenär

Gillade: Renlighet och rummets bekvämlighet
mysigt ställe på landet
ett trevligt och rent ställe med fantastiskt fin trädgård, väldigt bra beläget. Jag are gärna stannat längre.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

10/10 Fantastiskt

MATTHEW

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice hotel with character. Rooms are decent. Staff friendly and helpful. Great countryside location.
Bodde här 3 nätter i maj 2024

6/10 Okej

William

Gillade: Renlighet
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Satah

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent facilities excellent and polite staff and excellent breakfast I have been twice and I will keep coming back and recommend to friends and family’s
Bodde här 1 natt i maj 2024
Svar från Dilip 8 maj 2024
Dear Satah,Thank you for your kind words! We're delighted to hear you enjoyed your stay with us. Looking forward to welcoming you back and hosting your friends and family in the future.Best Regards,

10/10 Fantastiskt

Stuart

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Pool and spa superb
Bodde här 1 natt i april 2024
Svar från Dilip 30 apr. 2024
Dear Stuart,Thank you for your feedback. We are pleased to read you had a pleasant stay with us. We look forward to welcoming you back to the hotel soon. Best Regards,

10/10 Fantastiskt

Edward

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great setting
Bodde här 2 nätter i april 2024
Svar från Dilip 30 apr. 2024
Dear Edward,Thank you for your feedback. We look forward to welcoming you back soon. Best Regards,Dilip

8/10 Bra

Helen

Gillade: Renlighet, personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
The Berystede is a magnificent looking hotel, I was greeted by the reception staff with a warm welcome and check in was easy. The room was a good size but for the amount paid it looked a bit sad in places. There were big chunks of paint missing off of the radiator, the bathroom ceiling had brown marks on it, there were areas on the side of the bath that hadn't been cleaned. Plug sockets were placed in odd areas of the room and nowhere near nightstands for charging phones/devices. The spa itself is lovely, lots of different rooms in the thermal suite. The showers in the suite look like they need a bit of work because not all the buttons seemed to work properly. Dinner in the restaurant was excellent,the food was delicious and the service was good. Checkout was easy. I'd stay again, but I hope the room wouldn't look so tired next time because I felt a bit let down. This wasn't a cheap 2 night stay, it was meant to be something special and it was expensive.
Bodde här 2 nätter i april 2024
Svar från Dilip 30 apr. 2024
Dear Helen, Thank you for your detailed feedback. We're glad to hear you enjoyed aspects of your stay, such as warm welcome at reception and excellent dinner service. We apologize for the shortcomings in the room and spa areas. Your comments will be addressed promptly to ensure a better experience for our guests in the future. We appreciate your patronage and hope to have the opportunity to welcome you back for a more satisfying stay.Best regards,Dilip

2/10 Väldigt dåligt

David

Gillade inte: Personal och service och boendets skick och faciliteter
Svar från Dilip 30 apr. 2024
Dear David,Sorry we did not meet your expectations this time around. We hope to have another opportunity in the future to welcome you back. Best Regards,

10/10 Fantastiskt

Harlan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great
Bodde här 7 nätter i mars 2024
Svar från Dilip 29 mars 2024
Dear Harlan, Thank you very much for your 5* rating. We are pleased to read you enjoyed your stay with us. We look forward to welcoming you back to hotel soon. Best Regards,

8/10 Bra

Carl, Readnig

Reste med sin partner
Gillade: Renlighet och bekvämligheter
Nice and relaxing hotel in a classic old building. Although the rooms are a little dated, it is in keeping with the old fashioned style of the building so it added to the character. The restaurant done some amazing food for dinner. The scotch egg starter and the monkfish main were amazing! Spa facilities very good.
Bodde här 1 natt i mars 2024
Svar från Dilip 29 mars 2024
Dear Carl, Thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that you enjoyed your stay and enjoyed our food offering in the restaurant. We're also pleased that you found our spa facilities to be very good.Your comments are appreciated, and we hope to have the pleasure of welcoming you back for another relaxing stay in the future.Best Regards,

10/10 Fantastiskt

Stephen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Dilip 29 mars 2024
Dear Stephen, Thank you very much for your 5*rating. We hope to welcome you back soon. Best Regards,

6/10 Okej

Andrew

Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Dilip 23 mars 2024
Dear Andrew, Thank you for your rating. Best Regards,Dilip

10/10 Fantastiskt

Julie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Matthew and his team always look after us so well and that's why we remain repeat customers.
Bodde här 1 natt i februari 2024
Svar från Matthew 25 feb. 2024
Thanks for your feedback . We look forward to welcoming you back soon

8/10 Bra

James

Bodde här 1 natt i februari 2024
Svar från Matthew 17 feb. 2024
Thanks for your feedback . We look forward to welcoming you back soon

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Matthew 17 feb. 2024
Thanks for your feedback . We look forward to welcoming you back soon

8/10 Bra

Caitlin

Bodde här 1 natt i februari 2024
Svar från Dilip 21 mars 2024
Dear Caitlin, Thank you for your 4* rating. We hope to welcome you back soon. Best Regards,Dilip

8/10 Bra

Owain

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Matthew 17 feb. 2024
Thanks for your feedback . We look forward to welcoming you back soon

8/10 Bra

Mathew

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Svar från Matthew 17 feb. 2024
Thanks for your feedback . We look forward to welcoming you back soon

10/10 Fantastiskt

Marc

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 3 nätter i december 2023
Svar från Matthew 17 feb. 2024
Thanks for your feedback . We look forward to welcoming you back soon

10/10 Fantastiskt

Gary

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Dilip 16 dec. 2023
Dear Gary, Thank you for your 10 out of 10 rating. We look forward to welcoming you back soon. Best Regards,

10/10 Fantastiskt

Harold

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I previously stayed at this place several months ago and had a terrible time principally because there was poor internet. This time not only did I get great internet but I had a wonderful room. I recommend the top floor. I was in 365. Comfy bed, huge bathtub, space heater on demand although once I got it functioning the room heating was excellent. I stayed there this time because everything as booked up. A side note: the previous night I had stayed at the Royal Forester in Ascot. The rooms are nothing special but if you get a breakfast package, you get a feast of unbelievable choices included.
Bodde här 1 natt i december 2023
Svar från Dilip 16 dec. 2023
Dear Harold,Thank you for sharing your positive experience during your recent stay at our place. We're thrilled to hear that you enjoyed the improved internet and had a wonderful room on the top floor, especially in Room 365. Your recommendation is much appreciated! We're delighted to have exceeded your expectations this time around.We look forward to welcoming you back for another excellent stay in the future.Best regards,

8/10 Bra

Lynn

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
nice hotel
Nice hotel, full breakfast choice and bar meal was good. nice to see elemis products in the room, I would of expected body moisturiser to be included as well as cotton wool/buds/shower cap.
Bodde här 1 natt i december 2023
Svar från Dilip 16 dec. 2023
Dear Lynn, Thank you for your positive feedback! We're delighted you enjoyed the hotel amenities and dining options. Your suggestions regarding additional amenities like body moisturizer and toiletries are duly noted. We appreciate your valuable input and hope to welcome you back soon.Best Regards,

6/10 Okej

Robyn

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
So much potential but needs a lot of work
We were staying for one night with our 19 month old daughter. The good: - Lots of parking available - Bar and Restaurant staff were lovely - The foyer was beautifully decorated with a lovely Christmas tree - The food we had was lovely and they had good options for our daughter - We requested a cot for our daughter and it was in the room ready for us. - The suite we were in was large, so lots of room for the little one. The bad: - We opted for a room upgrade (so paid extra for a suite) it was a little tired looking with chipped paint and stains on the bed canopy - The phone and television remote (which was sellotaped together) did not work, so we had to walk down to reception if we needed anything. - There was a random fire exit sign in the room so there was constantly a little green light on and at one point in the night the whole sign lit up which not only woke us up but also our daughter. - There was obviously an event being held at the hotel and so we had people screaming and shouting outside our door at midnight because our room was located by the water fountain. - when we checked into our room at 3pm there were two trays with food/room service just left on the floor by the water fountain. The trays were still there when we exited our room the next day at 7.30am - The man who we initially talked to at the front desk wasn’t very welcoming - We wanted to use the swimming pool but were told that you’re only given a robe if you’re paying for treatment.
Bodde här 1 natt i december 2023
Svar från Dilip 16 dec. 2023
Dear Robyn,Thank you for taking the time to share your feedback with us. We appreciate your kind words regarding the positive aspects of your stay, such as the friendly bar and restaurant staff, the beautifully decorated foyer, and the spacious suite.I'm truly sorry to hear about the challenges you encountered during your visit. Your comments about the room conditions and the disturbances caused by the fire exit sign and external noise are concerning, and I want to assure you that we take this feedback seriously. We will address these issues promptly to improve our guest experience.I appreciate your honesty, and I hope that we have the opportunity to welcome you back in the future and provide a much-improved experience.Best regards,

6/10 Okej

Shaun, Winkfield

Reste med sin partner
Convenient to Ascot and Sunningdale but hotel now looks tatty and staff are aloof, detached and disinterested. Walked in via the Conference Centre and got all the way to Reception to find little interest in us from Reception staff. Nobody asked if we needed any help. Our room was fine. Large bathroom.
Bodde här 1 natt i november 2023
Svar från Matthew 17 feb. 2024
Thanks for your feedback . We look forward to welcoming you back soon

8/10 Bra

Natalie

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Main hotel facilities are lovely and have been refurbished. Swimming Pool and Spa area is a highlight. Bedrooms that I have stayed in are still in need of refurbishment, but always clean.
Bodde här 1 natt i november 2023
Svar från Matthew 17 feb. 2024
Thanks for your feedback . We look forward to welcoming you back soon

8/10 Bra

Ian

Gillade: Renlighet och personal och service
Bodde här 2 nätter i november 2023
Svar från Matthew 17 feb. 2024
Thanks for your feedback . We look forward to welcoming you back soon

10/10 Fantastiskt

raymond

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Property although a little old fashioned is very nice and is modernising slowly, a very nice stay
Bodde här 4 nätter i november 2023
Svar från Matthew 17 feb. 2024
Thanks for your feedback . We look forward to welcoming you back soon

8/10 Bra

S

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Lovely. Just don't expect too much from the rooms.
This is a lovely hotel with a beautiful reception, gym and dining facilities. The staff are very helpful as well. The rooms however are a little tired and in urgent need of modernisation.
Bodde här 2 nätter i november 2023
Svar från Matthew 17 feb. 2024
Thanks for your feedback . We look forward to welcoming you back soon

6/10 Okej

stuart

Affärsresenär
Gillade: Personal och service och rummets bekvämlighet
Bit tired and dated In need of tlc
Bodde här 1 natt i november 2023
Svar från Matthew 17 feb. 2024
Thanks for your feedback . We look forward to welcoming you back soon

10/10 Fantastiskt

david

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Really great value,pool and spa was a bonus,
Bodde här 2 nätter i november 2023
Svar från Matthew 17 nov. 2023
Thanks for your feedback . We look forward to welcoming you back soon

10/10 Fantastiskt

Peter

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff very helpful recommend every time if in that area
Bodde här 1 natt i november 2023
Svar från Matthew 17 nov. 2023
Thanks for your feedback . We look forward to welcoming you back soon

8/10 Bra

Geoffrey

Bodde här 2 nätter i november 2023
Svar från Matthew 17 feb. 2024
Thanks for your feedback . We look forward to welcoming you back soon

10/10 Fantastiskt

ADAM

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från Matthew 17 nov. 2023
Thanks for your feedback . We look forward to welcoming you back soon

6/10 Okej

Nicola

Reste i grupp, Affärsresenär
Gillade: Personal och service
A friendly welcome and a buzz from the bar, the reception boasts comfort and character. Unfortunately our room was not great. Broken window, phone did not work, air con not working. Chips and mould in the bath, holes on walls around sockets. The spa area really needed cleaning and wiping up every hour. In room dining the food was good with an £8 tray charge which was a bit pricy. The breakfast staff were friendly and the breakfast was delicious. This was not a 4 star experience but can always make improvements to get there….
Bodde här 1 natt i oktober 2023
Svar från Matthew 17 nov. 2023
Thank you so much for your personal and candid feedback, regarding your recent visit to the Berystede Hotel and Spa. I note your salient points

10/10 Fantastiskt

Kathy

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Beautiful location and spa
The reception staff were very friendly and helpful. The spa is lovely although the changing rooms could have used a clean. The hydro pool makes it all worth it
Bodde här 1 natt i oktober 2023
Svar från Matthew 17 nov. 2023
Thanks for your feedback . We look forward to welcoming you back soon

8/10 Bra

Derek

Gillade: Renlighet och personal och service
Bodde här 2 nätter i oktober 2023
Svar från Matthew 15 okt. 2023
Thanks for your feedback . We look forward to welcoming you back soon

8/10 Bra

Chris

Gillade: Personal och service och rummets bekvämlighet
Bodde här 2 nätter i september 2023
Svar från Matthew 29 sep. 2023
Thanks for your feedback . We look forward to welcoming you back soon

10/10 Fantastiskt

Thom

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very civilized hotel for a stop off before flying from Heathrow, recommended.
Bodde här 1 natt i september 2023
Svar från Matthew 14 sep. 2023
Thanks for your feedback . We look forward to welcoming you back soon

4/10 Dåligt

Alan

Affärsresenär
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Nice looking hotel , terrible room was some one before smoking asked to move nothing possible , would not recommend this hotel rooms are like 1970
Bodde här 2 nätter i augusti 2023
Svar från Matthew 14 sep. 2023
Thank you so much for your personal and candid feedback, regarding your recent visit to the Berystede Hotel and Spa. I note your salient point

4/10 Dåligt

Claire

Gillade: Renlighet och personal och service
Gillade inte: Rummets bekvämlighet
Disappointing
We were moved here as the hotel we booked in Ascot was full. This hotel was also full but it felt like we were given what would be an adjoining room that sadly joined to a room that had a hen party having a great time until 2am Sandwich ordered to room at 9.35pm as no other food available. Only option ham which arrived on floppy white bread with spam/ham and a few scattered crisps. We paid £21 for 2 sandwiches. Toiletries Elemis was just a hand/body soap and a shampoo Receptiin staff were lovely and breafast good. Although if you want a cappacino its another £4
Bodde här 1 natt i augusti 2023
Svar från Matthew 14 sep. 2023
Thank you so much for your personal and candid feedback, regarding your recent visit to the Berystede Hotel and Spa. I note your salient point

10/10 Fantastiskt

Sk

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very comfortable stay good service. Room was far away but excellent. Good breakfast.
Bodde här 1 natt i juli 2023
Svar från Matthew 14 sep. 2023
Thanks for your feedback . We look forward to welcoming you back soon

6/10 Okej

Amy

Reste med sin partner
Perfect location for the races and great to have free parking. Fine for one nights stay, you get what you pay for, had everything we needed for the night in a basic double room. Bit grubby and dated, pool area was a bit run down. Corridors are very loud and noisy, not really the hotel's fault, but the doors don't help to stop noise coming in. Shame because the hotel and grounds look lovely and it was probably a really expensive plush hotel back in the day.
Bodde här 1 natt i juli 2023
Svar från Dilip 4 aug. 2023
Dear Amy,Thank you for sharing your thoughts on your recent stay. We appreciate your feedback and understand your observations. We're glad you found the location convenient and enjoyed the free parking. We take your comments about the room, pool area, and noise levels into account for potential improvements. We hope to have the opportunity to welcome you back for a better experience in the future.Best Regards,Dilip

2/10 Väldigt dåligt

Julian

Reste med sin partner
Moved to a different Hotel as they overbooked. Not very good was it?
Bodde här 1 natt i juli 2023
Svar från Matthew 14 sep. 2023
Thank you so much for your personal and candid feedback, regarding your recent visit to the Berystede Hotel and Spa. I note your salient point

10/10 Fantastiskt

Randy

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
What people don't understand is how GREAT this hotel and spa are. The Spa has one of the best Hotel gyms and pools with a hydro spa that I have ever enjoyed. The property is beautiful and very safe. Yes perhaps the rooms are a little outdated, but for the price, this is a fantastic place to stay!!!
Bodde här 1 natt i juli 2023
Svar från Matthew 14 sep. 2023
Thanks for your feedback . We look forward to welcoming you back soon

8/10 Bra

Emma

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Lovely but dated
Hotel has very dated decor. Some parts are a bit tired and could do with a bit of tlc. No EVC points so not very green. Staff are friendly and helpful.
We thought the decor was dated but ok if you like the colour beige
Bodde här 2 nätter i juli 2023
Svar från Matthew 14 sep. 2023
Thank you so much for your personal and candid feedback, regarding your recent visit to the Berystede Hotel and Spa. I note your salient point

10/10 Fantastiskt

Manoj, Balsall Common

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Parking a little far and not lit in the dark.
Bodde här 1 natt i juli 2023
Svar från Matthew 14 sep. 2023
Thanks for your feedback . We look forward to welcoming you back soon

6/10 Okej

Stuart

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Hotel is ok - does the job.
Have stayed here before. It's ok, and they have the indoor pool and sauna/steam room etc. Check-in wasn't so welcoming, with a stern welcome and being informed we were too early. But a quick call found a room available - but a £30 charge to go and leave our bags in there. This despite the room already being ready. We only wanted to drop the bags in as we were off to see family. How not to welcome people, we said to each other. Room was ok. Spa ok, but always seems to be a bit tired. Breakfast is adequate and the hotel bar has Peroni on draft. Usual question - would we stay here again? It's a yes, but only if we want a steam room to use. Their £30 charge to put a bag in an empty room might cost them.
Bodde här 3 nätter i juli 2023
Svar från Matthew 14 sep. 2023
Thank you so much for your personal and candid feedback, regarding your recent visit to the Berystede Hotel and Spa. I note your salient point

10/10 Fantastiskt

Peter

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very good stay staff brilliant as usual
Bodde här 1 natt i juli 2023
Svar från Matthew 14 sep. 2023
Thanks for your feedback . We look forward to welcoming you back soon