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Recensioner av Atlanta Evergreen Lakeside Resort

4 out of 5
Atlanta Evergreen Lakeside Resort
4021 Lakeview Drive, Stone Mountain, GA

Recensioner

7,4

Bra

10 - Fantastiskt i betyg. 148 av 371 recensioner" "
8 - Bra i betyg. 73 av 371 recensioner" "
6 - Okej i betyg. 53 av 371 recensioner" "
4 - Dåligt i betyg. 52 av 371 recensioner" "
2 - Väldigt dåligt i betyg. 45 av 371 recensioner" "

8,2/10

Renlighet

7,4/10

Personal och service

7,4/10

Bekvämligheter

7,6/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

4/10 Dåligt

Angelia

Reste med familj och småbarn, Reste med familjen
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
The head board on the bed was coming off. The rooms needed updating. The chairs by the pool was torn. The pool water was dirty. It needs alot of work in the out door pool area. Also the balcony had spiders web all on it. It hasnt been cleaned. It really needs some work to the whole place. You walk in and it has a very musty smell And they charge you for resort price when they didnt do anything for me to pay them resort price. Im very disappointed
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

MEREDITH

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The setting of the hotel on Stone Mountain surrounded by trees and beautiful lake views. I would definitely stay there again.
Bodde här 1 natt i maj 2024
Svar från Director of Rooms 21 maj 2024
Dear Meredith, Thank you for choosing Atlanta Evergreen Lakeside Resort during your visit to Stone Mountain and for your excellent rating. We appreciate you sharing how much you enjoyed your time with us and loved the incredible views. We hope to host you again any time your travels bring you this way.Best Regards,Juwana Jones,Director of Rooms

10/10 Fantastiskt

Bill

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Place was fantastic
Bodde här 3 nätter i maj 2024
Svar från Director of Rooms 21 maj 2024
Dear Bill, It was a pleasure to welcome you to Atlanta Evergreen Lakeside Resort. We focus on creating a memorable experience for our guests, and your kind words are much appreciated. We are glad that we exceeded all of your expectations and that you loved so much about your stay. Thank you again for sharing your experience with others, and we look forward to many more visits with you.Best Regards,Juwana Jones,Director of Rooms

10/10 Fantastiskt

Beatrice

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The pool had a giant checkers and chess set with a view of the lake
Bodde här 2 nätter i maj 2024
Svar från Director of Rooms 20 maj 2024
Dear Beatrice, We are delighted you chose Atlanta Evergreen Lakeside Resort for your recent visit to beautiful Stone Mountain. We enjoyed reading your comments about our property and the time utilizing our amenities as well as the incredible views. It was a pleasure having you as our guest, and we look forward to hosting you again soon!Best Regards,Juwana Jones,Director of Rooms

8/10 Bra

Janet

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i maj 2024
Svar från Director of Rooms 21 maj 2024
Dear Janet, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Atlanta Evergreen Lakeside Resort. We hope to have the pleasure of doing so again on your next visit to our area.Best Regards,Juwana Jones,Director of Rooms

8/10 Bra

Bevon

Reste med familj och småbarn
Gillade: Renlighet, personal och service och bekvämligheter
I love the fact it was inside the Stone Mountain Park. The scenery was beautiful. The ability to work the trails was amazing. The staff were very friendly. And the hotel itself was very clean and well kept. However, it did not appear the hotel provides daily room cleanings. Also, For such a large property, the placement of the ice machines should be reconsidered. There was only one ice machine on the floor, however, the hotel is somewhat designed into wings. We were on the mid to far end of what I call the left wing but the only ice machine was about halfway down on the right wing. There are signs pointing in the direction of the ice machine once you get off the elevators, but if you somehow miss it, you’re out of luck. Well, I will say, there are phones stationed at the end of each break in the long hallways. The ice machine placement was about the only thing that I saw which did not make too much sense. Some of the fixings around the hotel could come into the 21st century, but hey, they all worked, so I guess that’s just me being picky. All in all it is a very nice hotel and we enjoyed our stay, and would happily return.
Bodde här 2 nätter i maj 2024
Svar från Director of Rooms 14 maj 2024
Dear Bevon, Thank you for being our guest at Atlanta Evergreen Lakeside Resort and sharing your experience. We are delighted to know you were pleased with our well-maintained property, friendly associates, and excellent views. We also appreciate you mentioning our phone stationed at the end of each break in the long hallways. However, we apologize for the concern you had with the ice machine and the inconvenience this has caused you. We will share your comments with appropriate teams as we strive to enhance our guest experience at all levels. Thank you again for your feedback, and we look forward to your next visit. Best Regards,Juwana JonesDirector of Rooms

10/10 Fantastiskt

Latoyka

Gillade: Renlighet, personal och service och boendets skick och faciliteter
loved it
Bodde här 1 natt i maj 2024
Svar från Director of Rooms 14 maj 2024
Dear Latoyka, Thank you for choosing Atlanta Evergreen Lakeside Resort. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one. Best Regards, Juwana Jones Director of Rooms

2/10 Väldigt dåligt

clarissa, Flowery branch

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is the worst, most ghetto experience ive ever had staying at a marriott hotel. I've been staying at marriott hotels all my life, my mother retired for marriott. I havent been to Evergreen in a couple years, so I decided to spend mothers day here. Horrible. My mothers day is ruined. SO FOR $200 a night, Front desk staff is super ghetto and unprofessional. Elevator on 3rd floor doesnt work, have to go up and go for ride, to go down... smh ...Ac in the room does not work and its locked so you cant change the temp. Fridge doesnt get cold. Balcony is covered in spider webs, cant even sit back there. Inside pool and hot tub out of order. Outside pool and hot tubs packed with kids splashing & jumping. Came in to shower, no soap in the shower. Called front desk twice placed on hold, they never came back. Decided to eat dinner here, prices are outrageous. $20 for a chicken sandwich. This whole experience has been terrible. I need a refund. NEVER AGAIN . This place had went to hell and its sad. I have so many good memories here
Bodde här 1 natt i maj 2024
Svar från Director of Rooms 13 maj 2024
Dear Clarissa, Thank you for being our guest and taking the time to post your review. Please accept our sincere apologies for not meeting some of your expectations and for this frustrating inconvenience caused to you and your mother due to the maintenance concerns you had during your visit. We take such matters seriously and will promptly investigate the room and our equipment to ensure everything is functioning properly. We appreciate you for bringing this to our attention, and we are grateful for your patience. We are also sorry for the service issues you encountered and our oversight in responding to your experience. We are reviewing these matters with our associates to make sure we are promptly and appropriately responding to every guest request. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known.Best Regards,Juwana JonesDirector of Rooms

10/10 Fantastiskt

Julie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It is a gorgeous property. The staff was very friendly and helpful. The view from the balcony was beautiful.
Bodde här 1 natt i maj 2024
Svar från Director of Rooms 11 maj 2024
Dear Julie, It was a pleasure to welcome you to Atlanta Evergreen Lakeside Resort. We focus on creating a memorable experience for our guests, and your kind words are much appreciated. We are delighted that we exceeded all of your expectations and that you especially enjoyed our beautiful resort and the stunning views from the comfort of your room. We are also glad our devoted associates left a lasting impression on you. Thank you for sharing your experience with others, and we look forward to many more visits with you.Best Regards,Juwana Jones,Director of Rooms

4/10 Dåligt

Bethany

Bodde här 2 nätter i april 2024
Svar från Director of Rooms 10 maj 2024
Dear Bethany, Thank you for choosing to stay with us and share your review. We apologize for anything other than a perfect visit. Your experience is not representative of our usual performance, and we are disappointed for not meeting your expectations. We hope you will consider staying with us again, as we would love to provide you with the exceptional experience you deserve.Best Regards,Juwana JonesDirector of Rooms

4/10 Dåligt

Bethany

Reste med sin partner
Gillade inte: Renlighet och personal och service
Front desk staff was unfriendly. Restaurant staff professional and friendly.
Bodde här 1 natt i april 2024
Svar från General Manager 20 apr. 2024
Dear Bethany, Thank you for sharing your experience. We are delighted to hear that you had a positive experience with our associates at the restaurant. Your compliments on their professionalism and friendliness mean a lot to us. However, we apologize for the shortcomings you experienced with our front desk associate. Your feedback is invaluable, and we will address this internally to ensure a more welcoming experience for all our guests. Thank you for sharing your thoughts with us.Best Regards,Steven Colliers,General Manager

6/10 Okej

Antonio

Bodde här 1 natt i mars 2024
Svar från Director of Rooms 18 apr. 2024
Dear Antonio, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Best Regards,Juwana Jones,Director of Rooms

2/10 Väldigt dåligt

john

Reste med sin partner
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
I do not like the fact that you have to pay $20 to get onto the property and it wasn’t said to me when I put my reservation and Expedia. Com. The food is not good at all an we had to go to Cracker Barrel to get some thing Edible
Bodde här 1 natt i april 2024
Svar från Director of Food & Beverage 17 apr. 2024
Dear John, Thank you for taking the time to share your review. We apologize for the concern you had with the food we offer and the frustration this has caused. We will discuss your comments with our food and beverage team to see where to improve. We also regret the disappointment you had with some of the extra costs associated with your visit. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. However, we understand your frustrations if these costs come as a surprise to you, and we hope you will accept our apologies. We are grateful for your patience, and we hope you will give us another chance to host you again. Best Regards,Maegan Zoeger,Director of Food & Beverage

4/10 Dåligt

Cheryl, Louisville

Reste med familj och småbarn
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Staff seemed indifferent to the needs of guest. Failed to tell us the resturant was closed, there was very limited access to food or snacks. We were there during the week, so I somewhat understand. Also they had no driver to shuttles to activies.
Bodde här 3 nätter i april 2024
Svar från Director of Rooms 5 apr. 2024
Dear Cheryl, Thank you for taking the time to share your thoughts. We sincerely apologize for the inconvenience caused due to the concerns you had with our service and that you could not take advantage of our shuttle services during your stay. We will share your comments with the appropriate individuals to ensure such issues are not repeated. We are grateful for your patience and hope you will give us another chance to show our commitment to superior hospitality. Best Regards,Juwana Jones,Director of Rooms

8/10 Bra

evan

Gillade: Renlighet och boendets skick och faciliteter
Very Quiet,and relaxing.
Bodde här 1 natt i april 2024
Svar från Director of Rooms 4 apr. 2024
Dear Evan, Thank you for choosing Atlanta Evergreen Lakeside Resort and for your kind rating. We are delighted to read that you loved our quiet and relaxing atmosphere and had a fantastic stay. It was a pleasure accommodating you, and we look forward to your next visit to the area.Best Regards,Juwana Jones,Director of Rooms

10/10 Fantastiskt

Miguel

Reste med familjen
Gillade: Boendets skick och faciliteter
Very good place. Little troubles about the some informations, but it was ok!
Bodde här 1 natt i mars 2024
Svar från Director of Rooms 3 apr. 2024
Dear Miguel, On behalf of our team, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We hope to welcome you back soon for another outstanding stay at Atlanta Evergreen Lakeside Resort.Best Regards,Juwana Jones,Director of Rooms

8/10 Bra

Alphonso, Montgomery

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff is the best, very helpful friendly.
Bodde här 2 nätter i mars 2024
Svar från Director of Rooms 1 apr. 2024
Dear Alphonso, Thank you for your generous review of Atlanta Evergreen Lakeside Resort. Our associates are dedicated to going the extra mile, and we are pleased they helped to make your stay exceptional. Thank you for allowing us to host your visit, and we hope to have the pleasure of doing so again whenever you return to Stone Mountain.Best Regards,Juwana Jones,Director of Rooms

10/10 Fantastiskt

Jackie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Had everything a vacation needed besides a spa
Bodde här 2 nätter i mars 2024
Svar från Director of Rooms 1 apr. 2024
Dear Jackie, We are happy you had such a lovely stay at Atlanta Evergreen Lakeside Resort! Thank you for sharing your rating with us, and we look forward to hosting you again soon for an even more wonderful experience.Best Regards,Juwana Jones,Director of Rooms

2/10 Väldigt dåligt

Nicole

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Terrible service the front desk person the name Lianlin is so rude and inpatient
Bodde här 1 natt i mars 2024
Svar från Director of Rooms 30 mars 2024
Dear Nicole, Thank you for taking the time to share your review. We sincerely apologize for the unfavorable interaction you had with one of our associates. We appreciate you bringing this to our attention, and we will address this appropriately. We value your feedback and will continue to work diligently to ensure we consistently meet our high standards. We are grateful for your patience and hope you will give us another chance to show our commitment to superior hospitality.Best Regards,Juwana Jones,Director of Rooms

4/10 Dåligt

Jodi

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Staff was extremely unaccommodating.
Bodde här 3 nätter i mars 2024
Svar från Director of Rooms 29 mars 2024
Dear Jodi, Thank you for giving us your feedback regarding your stay. Please accept our apologies for the concerns you had with our associates. We strive to deliver exceptional service, and we are sorry for the disappointing experience during your time with us. We have shared your comments with the appropriate individuals to ensure this is not repeated. We hope you will give us another chance to show our commitment to superior hospitality.Best Regards,Juwana Jones,Director of Rooms

10/10 Fantastiskt

Kayla

Bodde här 1 natt i februari 2024
Svar från Director of Rooms 16 apr. 2024
Dear Kayla, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Atlanta Evergreen Lakeside Resort, and we look forward to welcoming you back soon. Best Regards,Juwana Jones,Director of Rooms

4/10 Dåligt

Karen

Reste med familj och småbarn
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The fees! Paid $20 for parking at gate then charged $70 in fees which included parking. $29 for breaksfast which would have been ok but it was buffet and horrible. The staff was nice. Elevator were not working properly and covers werent on the controls. The room was nice but 5 hangers for guests and no drawers to for clothes. Bathtub was not updated and needed to be cleaned. Dogs barked all night. Inside pool hadnt been cleaned and hot tub closed.
Bodde här 2 nätter i mars 2024
Svar från Director of Rooms 27 mars 2024
Dear Karen, Thank you for being our guest at our resort and for the review. We sincerely apologize for the billing concern that you are having and appreciate you bringing these concerns to our attention. We will address your comments appropriately. We are also sorry for the issues you encountered with the elevator and for the inconvenience caused due to the cleanliness issues mentioned. We have taken note of your feedback as we are constantly striving for ways to improve our guest experience. On a positive note, we are happy you liked our devoted associates and clean accommodations. We are grateful for your patience and hope to see you again to regain your trust and provide you with the flawless stay you deserve.Best Regards,Juwana Jones,Director of Rooms

10/10 Fantastiskt

LaFarraih

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wonderful place to stay
Bodde här 1 natt i mars 2024
Svar från Director of Rooms 19 mars 2024
Dear LaFarraih, It was a pleasure to welcome you to Atlanta Evergreen Lakeside Resort. We focus on creating a memorable experience for our guests, and your kind words are much appreciated. We are glad that we exceeded your expectations and that you loved so much about your stay. We look forward to many more visits with you.Best Regards,Juwana JonesDirector of Rooms

6/10 Okej

Sydney

Gillade: Renlighet
Bodde här 3 nätter i mars 2024
Svar från Director of Rooms 18 mars 2024
Dear Sydney, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Best Regards,Juwana JonesDirector of Rooms

10/10 Fantastiskt

James

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The large park area surrounding property.
Bodde här 1 natt i mars 2024
Svar från Director of Rooms 17 mars 2024
Dear James, Thank you for choosing Atlanta Evergreen Lakeside Resort and sharing your experience. We appreciate you sharing how much you enjoyed your time with us and our great location here in the heart of one of Georgia's best-loved attractions. We hope to host you again any time your travels bring you this way.Best Regards,Juwana JonesDirector of Rooms

2/10 Väldigt dåligt

Marcia

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The property overall was nice. This was my 3rd anniversary and I thought this would be a nice, relaxing enjoyable trip. Eddie Murphy was filming at the resort so certain areas were closed off throughout the day. We were not notified any filming was taking place. The police redirected me to go another way to come back in the resort and I was lost for over an hour. I was so frustrated. Also all of the attractions were closed and it was not on the website. So we were not able to ride the sky ride or the train. The view from our room was nice and relaxing. The staff were nice. I would’ve liked some type of compensation for the inconvenience but all I received was an apology.
Bodde här 3 nätter i mars 2024
Svar från Management 17 mars 2024
Dear Marcia, Thank you for choosing to stay with us for your anniversary. We apologize for your disappointment regarding certain areas not being available and that this was not conveyed to you earlier. It is never our intention to mislead; therefore, we apologize for any miscommunication and frustration this caused. We will share your comments appropriately as we continually strive to improve our efforts. We hope you will revisit, as we would welcome another opportunity to make your next stay exceptional.Best Regards,Juwana JonesDirector of Rooms

6/10 Okej

Elizabeth

Reste med familj och småbarn
The surroundings are beautiful, all the nature and trails are great. The hotel itself is not all the best. Staff is ok, not very welcoming but they tried to be friendly. The rooms are outdated and seems like they needed to be dusted. There were dead bugs in the bathroom.
Bodde här 2 nätter i mars 2024
Svar från Director of Rooms 14 mars 2024
Dear Elizabeth, Thank you for being our guest and sharing your observations. We are glad you liked our ideal location, but we apologize for the issues you encountered regarding cleanliness and the overall look and feel of your accommodations. Please rest assured that we will discuss your concerns and take appropriate measures to address the problems and prevent future occurrences. We certainly understand your frustration and appreciate your patience in these matters. We hope to have another opportunity to regain your trust in our services on your next stay.Best Regards,Juwana Jones,Director of Rooms

10/10 Fantastiskt

Angela

Bodde här 1 natt i februari 2024
Svar från Director of Rooms 25 mars 2024
Dear Angela, Thank you for the generous rating of your stay at the Atlanta Evergreen Lakeside Resort! We're thrilled that you were pleased with our hospitality, our accommodations, and our complimentary amenities. It was our pleasure having you as our guest, and whenever your travels bring you to the area, we hope to see you again!Best Regards,Juwana JonesDirector of Rooms

8/10 Bra

Deborah

Gillade: Renlighet och personal och service
The indoor pool was not available, and the lift to stone mountain was not operating. The room was clean and comfortable. Overall, we had a very pleasant stay
Bodde här 1 natt i februari 2024
Svar från Director of Rooms 24 feb. 2024
Dear Deborah, Thank you for evaluating your recent stay at Atlanta Evergreen Lakeside Resort. We are pleased to know your overall visit was pleasant, and you were especially delighted with our comfortable accommodations. However, we are sorry for any inconvenience caused due to the lack of a working elevator and understand the frustration this caused you. We also regret your disappointment with the indoor pool. We have taken note of your comments as we are continually striving for ways to improve. We are grateful for your patience and look forward to welcoming you again.Best Regards,Juwana Jones,Director of Rooms

8/10 Bra

Nicole

Bodde här 2 nätter i februari 2024
Svar från Director of Rooms 25 mars 2024
Dear Nicole, Thank you for choosing our hotel and providing your rating. We are delighted you enjoyed everything about your stay at Atlanta Evergreen Lakeside Resort! We hope to be your home away from home when you are in this area, and we look forward to your next visit with us.Best Regards,Juwana JonesDirector of Rooms

4/10 Dåligt

Suzanne

Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service
Bodde här 1 natt i februari 2024
Svar från Juwana Jones Director of Rooms 20 feb. 2024
Dear Suzanne, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Best Regards,Juwana JonesDirector of Rooms

4/10 Dåligt

Suzanne

Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service
Bodde här 2 nätter i februari 2024
Svar från Director of Rooms 19 feb. 2024
Dear Suzanne, We appreciate you choosing our hotel for your visit to the city. Our goal is always for the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced during your time with us. We hope you will give us another chance to provide you with a more enjoyable stay.Best Regards,Juwana Jones,Director of Rooms

2/10 Väldigt dåligt

Jung

Bodde här 1 natt i februari 2024
Svar från Juwana Jones Director of Rooms 20 feb. 2024
Dear Jung, We thank you for rating your stay. Please accept our apologies for any oversights during your time with us. We want every guest to have a memorable stay, and we regret this was not your experience. We hope you will revisit so we can extend the exceptional hospitality we are known for providing.Best Regards,Juwana JonesDirector of Rooms

10/10 Fantastiskt

Macphonia

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We loved the quiet.!!!
Bodde här 7 nätter i november 2023
Svar från Director of Rooms 15 feb. 2024
Dear Macphonia,It was a pleasure to welcome you to Atlanta Evergreen Lakeside Resort. We focus on creating a memorable and quiet experience for our guests, and your kind words are much appreciated. Thank you again for sharing your experience with others, and we look forward to many more visits with you.Best Regards,Juwana JonesDirector of Rooms

10/10 Fantastiskt

Terrence

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I Love This Place And I Love Stone Mountain…I Had A Room With A Lake View That Was Awesome…I Will Be Back…
Bodde här 1 natt i februari 2024
Svar från Director of Rooms 15 feb. 2024
Dear Terrence,Thank you for choosing Atlanta Evergreen Lakeside Resort during your visit to Stone Mountain. We are thrilled to read you loved our location and the breathtaking views from our rooms. We look forward to welcoming you back soon.Best Regards,Juwana JonesDirector of Rooms

2/10 Väldigt dåligt

Heather

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
They didn’t have my reservation in the system that I booked in September. I had to stay at another hotel. The restaurant service was slow and the bathrooms kept flooding.
Bodde här 2 nätter i februari 2024
Svar från Director of Rooms 13 feb. 2024
Dear Heather, Thank you for taking the time to share your review. We regret any reservation-related issue you experienced initially and the inconvenience this caused. Please be assured we will take appropriate action where necessary to serve you better in the future. Furthermore, we are sorry for the service issues you endured at our restaurant. We will share your comments appropriately to ensure we are more diligent in our efforts going forward. We have also taken note of the concern you mentioned in the bathroom and will share it accordingly. We are grateful for your patience and feedback, and we hope to have another chance to provide you with the flawless hospitality and stay you deserve.Best Regards,Juwana Jones,Director of Rooms

10/10 Fantastiskt

Natalie

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice property on the grounds in Stone Mountain Park. Convenient.
Bodde här 2 nätter i februari 2024
Svar från GENERAL MANAGER 12 feb. 2024
Dear Natalie, Thank you for choosing Atlanta Evergreen Lakeside Resort during your visit to Stone Mountain. We appreciate you sharing how much you enjoyed your time with us and our great location here in the heart of one of Georgia's best-loved attractions. We look forward to hosting you again any time your travels bring you this way.Best Regards,Juwana Jones,Director of Rooms

8/10 Bra

Tim

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
Nice resort to stay at but they should cover the park fee of $20 if you are staying there especially since all the activities were shut down and only thing we could do is nature trails.
Bodde här 1 natt i februari 2024
Svar från Director of Rooms 7 feb. 2024
Dear Tim, Thank you for taking the time to evaluate your recent stay at Atlanta Evergreen Lakeside Resort. We are pleased to know that you enjoyed your overall visit. However, we regret not meeting all of your expectations. We are grateful for your patience and look forward to welcoming you again.Best Regards,Juwana Jones,Director of Rooms

10/10 Fantastiskt

David

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Beautiful view with a quiet and cozy room overlooking the lake. The only minor inconvenience was parking. Couldn’t tell between valet reserved spots and customer self parking
Bodde här 1 natt i januari 2024
Svar från Director of Rooms 7 feb. 2024
Dear David, Thank you for choosing to stay at Atlanta Evergreen Lakeside Resort and for the feedback. We are pleased to know you were delighted with our comfortable accommodations and fantastic views. However, we regret any inconvenience you faced while here. We are grateful for your comments and look forward to welcoming you again.Best Regards,Juwana Jones,Director of Rooms

6/10 Okej

Nathan

Reste i grupp, Reste med familjen
Gillade inte: Boendets skick och faciliteter
This hotel is extremely average and, in some respects, below average. The bathtub drained extremely slowly which makes for a gross showering experience. The staff is friendly but not overly helpful or knowledgeable. Dining options are very limited (we were there in February so that may be the reason). Rooms are decent but showing some ware. The halls had a strange smell to them. Indoor pool was nice but hot tub was not operational (again the season). It was very safe and quiet (one in our party had a neighbor playing loud music late). I would stay there again but it’s not a four or five star experience.
Bodde här 2 nätter i februari 2024
Svar från Director of Rooms 5 feb. 2024
Dear Nathan, Thank you for staying with us and sharing your feedback. We appreciate you pointing out particular items that you liked and also where we can improve. We are committed to offering the best experience for our guests, and we will use your comments for future improvements. Thank you for choosing us and taking the time to leave your review. We look forward to the opportunity to welcome you back soon.Best Regards,Juwana Jones,Director of Rooms

10/10 Fantastiskt

Nona

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice get away.
Bodde här 1 natt i februari 2024
Svar från Director of Rooms 5 feb. 2024
Dear Nona, We are thrilled your stay at Atlanta Evergreen Lakeside Resort was excellent, and we appreciate you sharing your feedback with other travelers. Thank you for choosing Atlanta Evergreen Lakeside Resort, and we hope to see you again soon.Best Regards,Juwana Jones,Director of Rooms

10/10 Fantastiskt

warren

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Director of Rooms 30 jan. 2024
Dear Warren, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Atlanta Evergreen Lakeside Resort, and we look forward to welcoming you back soon.Best Regards,Juwana JonesDirector of Rooms

10/10 Fantastiskt

Michael

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Juwana Jones Director of Rooms 29 jan. 2024
Dear Michael, Thank you for your recent stay at the Atlanta Evergreen Lakeside Resort and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting the city. We enjoyed having you as our guest, and we hope to see you again soon. Best Regards,Juwana JonesDirector of Rooms

10/10 Fantastiskt

Cara

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2023
Svar från Director of Rooms 23 jan. 2024
Dear Cara, It was a pleasure to welcome you to Atlanta Evergreen Lakeside Resort. We work hard to deliver a great experience for all of our guests, and we very much appreciate you recognizing our efforts. Thank you for sharing your experience with our future guests, and we look forward to many more visits with you.Best Regards, Juwana Jones Director of Rooms

10/10 Fantastiskt

racquel

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Director of Rooms 19 jan. 2024
Dear Racquel, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Atlanta Evergreen Lakeside Resort. We look forward to your return and wish you all the best with your future travels. Best Regards, Juwana Jones Director of Rooms

8/10 Bra

Savita Jeffrey

Love my lakeside room. But it was a little cold.
Bodde här 4 nätter i januari 2024
Svar från Director of Rooms 19 jan. 2024
Dear Ms. Jeffrey, Thank you for taking the time to evaluate your recent stay at Atlanta Evergreen Lakeside Resort. We are pleased to know you were delighted with our Lakeside accommodations. However, we regret any inconvenience you faced while here and appreciate your patience. We look forward to seeing you again.Best Regards,Juwana Jones,Director of Rooms

6/10 Okej

Myriam

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room smells like someone has smoke or some Weird smell ; however it was a non- smoking room - horrible smell - I got a headache from this smell
Bodde här 1 natt i januari 2024
Svar från Director of Rooms 10 jan. 2024
Dear Myriam, Thank you for staying with us and sharing your experience. We regret the inconvenience you have encountered during your recent stay with us. We understand the importance of providing a comfortable environment for our guests. We apologize for the issues in your room and the frustration it caused. This matter has been promptly addressed with our housekeeping associates to ensure a thorough inspection and effective resolution to prevent any reoccurrence. Your feedback is invaluable in helping us maintain the high standards we aim to offer our guests. In addition, we appreciate your patience and understanding as we continuously strive to enhance our guests' stay. We are grateful for your patience and look forward to the opportunity of welcoming you back for a more gratifying experience.Best Regards,Juwana JonesDirector of Rooms

6/10 Okej

Diana

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Good hotel, POOR Customer Service
The hotel presents well, good infrastructure, beautiful view. Unfortunately the service at the check in was very poor. The check in was late, the ladies who checked me in had terrible attitude and it was uncomfortable to attempt to approach her with questions. The same bad service in the indoor Starbuck, the customer service is truly very poor and does not match the Hotel standards.
Bodde här 1 natt i december 2023
Svar från Director of Rooms 9 jan. 2024
Dear Diana, Thank you for sharing your recent observations during your stay. We are delighted to hear that you found our property appealing, with its impressive infrastructure and breathtaking views. However, we truly value your insights and regret to learn that your check-in experience and interaction with our associates fell short of the high standards we strive to uphold. We apologize for the inconvenience caused and are committed to addressing these concerns internally to ensure improvements are made promptly. Your feedback is invaluable, and we will be taking immediate steps to enhance the training and support provided to our associates. We genuinely appreciate your candor, and we hope to have the opportunity to welcome you back for a much-improved stay.Best Regards,Juwana JonesDirector of Rooms

2/10 Väldigt dåligt

yisel

Bodde här 4 nätter i december 2023
Svar från Director of Rooms 9 jan. 2024
Dear Yisel, It is disappointing to learn that we did not live up to our usual high standards, and we are truly sorry your visit was anything less than satisfactory. We hope you will give us another chance to provide you with a much-improved experience.Best Regards,Juwana Jones,Director of Rooms

10/10 Fantastiskt

Leydi

Reste med familj och småbarn, Reste i grupp, Reste med familjen, Reste med sin partner, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Director of Rooms 9 jan. 2024
Dear Leydi, Thank you for posting such a generous rating. It is a pleasure to know we exceeded your expectations. We enjoyed having you as our guest at Atlanta Evergreen Lakeside Resort, and we hope to see you again soon. Best Regards,Juwana Jones,Director of Rooms