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Recensioner av Courtland Grand Hotel, Trademark Collection by Wyndham

4 out of 5
Courtland Grand Hotel, Trademark Collection by Wyndham
165 Courtland Street NE, Atlanta, GA

Recensioner

7,4

Bra

10 - Fantastiskt i betyg. 1189 av 3028 recensioner" "
8 - Bra i betyg. 639 av 3028 recensioner" "
6 - Okej i betyg. 437 av 3028 recensioner" "
4 - Dåligt i betyg. 327 av 3028 recensioner" "
2 - Väldigt dåligt i betyg. 436 av 3028 recensioner" "

7,8/10

Renlighet

7,6/10

Personal och service

7,4/10

Bekvämligheter

7,2/10

Boendets skick och faciliteter

7,4/10

Hållbarhet

Recensioner

8/10 Bra

Patrik

Bodde här 2 nätter i maj 2022
Svar från Hotel Management 23 maj 2022
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed the majority of your stay at our property. It would be an honor to welcome you back again in the future!

2/10 Väldigt dåligt

Hong

Bodde här 1 natt i maj 2024

4/10 Dåligt

James, Angel Fire

Reste i grupp
Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Aging property with limited facilities
Bodde här 1 natt i maj 2024
Svar från Michelle 14 maj 2024
Hello James, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

2/10 Väldigt dåligt

Louisa

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This place was honestly just grimy. Brown spots on my towel. Black spots on my bedding. No hand soap, face wash, or body wash when I checked in. When I asked about soap (had to ask twice and couldn’t reach the desk by phone), they gave me two bar soaps to wash the hands and bodies of three prople. Asked for more soap and was told they were out. How are you out of soap as a hotel??? The sliding bathroom door also had a lock that didn’t work so make sure you’re comfy with whoever you’re staying with. Also tried to order a brownie from the restaurant (fandangle’s I believe it’s called) and had to wait at the bar for over an hour for my takeout order because apparently the kitchen didn’t want to make my order. On top of that valet is $45!!!
Bodde här 2 nätter i maj 2024
Svar från Michelle 10 maj 2024
Hello Louisa, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

2/10 Väldigt dåligt

Keysha Yelitza

Reste med familj och småbarn, Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Had a horrible experience, hiding fees that they later charge you. My room was dirty and staff not helpful 0 stars if I could...
Bodde här 1 natt i mars 2024
Svar från Michelle 10 maj 2024
Hello Keysha, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

8/10 Bra

anna

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Michelle 14 maj 2024
Hello Anna, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive score given about our hotel. We hope that you will come back and visit us again!!

2/10 Väldigt dåligt

Krissi

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
The staff specifically Albert, was rude and unprofessional and shouldn’t be in customer service. Teenagers were running up and down the halls between 2am and 7am
Bodde här 3 nätter i maj 2024
Svar från Michelle 10 maj 2024
Hello Krissi, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

2/10 Väldigt dåligt

HONG

Affärsresenär
Gillade inte: Renlighet, personal och service och bekvämligheter
This is a facility that looks like poorly managed. For replacing an iron that was out of order took 2 full days. During my 5 night stay, no room services at all. Calling the front desk was hardly pick up. The phone system still uses the name of the hotel that this new owner bought from…
Bodde här 4 nätter i maj 2024
Svar från Michelle 10 maj 2024
Hello Hong, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

10/10 Fantastiskt

Cheyla

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Ideal
Bodde här 2 nätter i mars 2024
Svar från Michelle 10 maj 2024
Hello Cheyla, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive score given about our hotel. We hope that you will come back and visit us again!!

2/10 Väldigt dåligt

Micka

Reste med familjen
We arrived at 9pm they didn’t have a room Then advised they could accommodate 1 bed maybe after waiting in line for 30 mins
Bodde här 2 nätter i november 2023
Svar från Michelle 14 maj 2024
Hello Micka, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

4/10 Dåligt

Donna

Reste med familj och småbarn, Reste i grupp
Gillade: Personal och service
I was overcharged for the stay. I called texted, called and went to the front desk for extra towels and other things. I never received the items. I paid $1000 for two days. I expected more.
Bodde här 2 nätter i maj 2024
Svar från Michelle 10 maj 2024
Hello Donna, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

2/10 Väldigt dåligt

Amy, Kansas city

Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 3 nätter i maj 2024
Svar från Michelle 10 maj 2024
Hello Amy,, Thank you for staying at the Courtland Grand Hotel. We do apologize that your stay was not comforting or enjoyable. We would like to have the opportunity to prove to you that we could make your next stay better. Please let us know what some of your reason are for not wanting to return and we will try our best to accommodate you. Thank you again and we do hope to see you again.

8/10 Bra

Heather Joy

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Convenient location close to everything we wanted to see and do. The rooms were clean but need to be updated. Our bathtub drained very slowly for some reason. Expedia should also make customers who reserve this hotel aware of the additional $25/day resort fee.
Bodde här 4 nätter i maj 2024
Svar från Michelle 7 maj 2024
Hello Heather, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive remarks given about our hotel and we have worked hard to correct the problems that you experienced during your stay. We hope that you will come back and visit us again!!

2/10 Väldigt dåligt

Richard

Reste med familj och småbarn, Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
This property was probably great 20 years ago. The pictures make it look nice but it is currently in a state of disrepair. Hot tub has been covered over with a stage and the front desk employees were telling guest that there was still a usable hot tub in the hotel. Furthermore, we ended up changing rooms 3 times due to it being dirty, mold issues and lastly natural gas smell. We ended up checking out a day early because we we’ve had enough. I would highly recommend staying at a different property closer to Olympic park.
Bodde här 3 nätter i maj 2024
Svar från Michelle 7 maj 2024
Hello Richard, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

4/10 Dåligt

Mary

Reste med sin partner
Only offer valet parking and was not made aware of this until the day the before trip ($45 a night). I feel like the hotel overall was decent but they nickel and dime you for everything including internet. Also charge you a $100 deposit when you arrive and unsure when I’ll receive that back.
Svar från Michelle 7 maj 2024
Hello Mary, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

10/10 Fantastiskt

Michael

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Came for the Shaky Knees festival. Very close and walkable not only to the festival, but prime spots downtown. Hotel was quiet, staff friendly, and a great price especially given all of the activities going on that particular weekend.
Bodde här 4 nätter i maj 2024
Svar från Michelle 7 maj 2024
Hello Michael, thank you for staying at the Courtland Grand Hotel. We truly appreciate the EXCELLENT scores given about our hotel. We hope that you will come back and visit us again!!

2/10 Väldigt dåligt

Andrea

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The bolt to the room door was,broken, and their was no valet parking. The AC in the room was set to 45F and it still was about 98F in the room. They only gave you a one time $10 for food, no matter how long and how many were in your room. The refrigerator was left open so it never cooled. The main restaurant that they advertised so highly was closed. Even though the internet and signs said it was open. There was no tray for your bathroom dish soap. So after washing your hands the soap had to be set on the counter. Yuck!
Bodde här 2 nätter i maj 2024
Svar från Michelle 7 maj 2024
Hello Andrea, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

6/10 Okej

Justin

Reste i grupp
Gillade inte: Renlighet och personal och service
The hotel was ok, but our room was not properly cleaned (we found personal items belonging to previous guests in our room). Our room was also overly-humid, and our bathroom was missing a body wash pump (it looked like it had been ripped from the wall). We reported this to the front desk but it was never addressed. Some stains on the carpet and furniture gave the room a dirty feel, and there were dirty sheets in the hallway outside of our room. Also, one (of two) of the elevators was broken.
Bodde här 3 nätter i maj 2024
Svar från Michelle 7 maj 2024
Hello Justin, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

6/10 Okej

Vicki

Reste med familjen
The rooms were not cleaned daily
Bodde här 4 nätter i maj 2024
Svar från Michelle 7 maj 2024
Hello Vicki, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

6/10 Okej

Kenneth

I was checked into a room which already had an occupant!!!! Need I say more? The staff at the reception was stiff, and it looked like they were doing me a favor by checking me in- and did nothing to compensate me for the mental stress and trauma of checking me into a room occupied by an inebriated man! No apologies, no follow through - zilch. Horror place! Never will I step my foot in here again or recommend anyone I know
Bodde här 3 nätter i mars 2024
Svar från Michelle 6 maj 2024
Hello Kenneth, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

2/10 Väldigt dåligt

Jessica

Reste med familj och småbarn, Reste i grupp, Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
My stay at this hotel was a nightmare from start to finish. The $45 valet parking fee seemed like a rip-off, especially considering the horror that followed. Overnight, cars, were broken into, with windows smashed and belongings stolen. The lack of security and safety measures is appalling. Upon entering my first room, I was greeted by a horrifying sight—there was actual feces dripping down the bed, wet carpets, and a distinct smell of mildew that permeated the entire room. The AC unit was non-functional, making the already uncomfortable room unbearable. Thankfully, I was moved to another room, but the relief was short-lived. The replacement room had its own set of issues—the AC barely worked, the carpets were still damp, and the noise from the pool area kept me up all night. It felt like there was no escape from the chaos. To top it off, the experience at the hotel restaurant was equally disappointing. The service was excruciatingly slow, and when the food finally arrived, it was subpar at best. Overall, this was by far the worst hotel experience I've ever had. I would strongly advise against staying here unless you enjoy living in a state of perpetual discomfort and disappointment.
Bodde här 2 nätter i maj 2024
Svar från Michelle 6 maj 2024
Hello Jessica, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

10/10 Fantastiskt

Edward

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
I love the property but i have one little problem we rented 5 rooms and none of the closet doors closed properly
Bodde här 5 nätter i april 2024
Svar från Michelle 6 maj 2024
Hello Edward, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive remarks given about our hotel. We hope that you will come back and visit us again!!

10/10 Fantastiskt

Latoya

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Stayed at this hotel only for a day but it was a great stay. Loved the pool area, very clean, esthetically pleasingly and spacious. Would definitely recommend.
Svar från Michelle 6 maj 2024
Hello Latoya, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive remarks given about our hotel. We hope that you will come back and visit us again!!

2/10 Väldigt dåligt

Alison

Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The staff was great and very accommodating. The hotel is in need of a huge make over. The amenities are old, carpet filthy and stained. I checked out early and requested refund.
Bodde här 3 nätter i maj 2024

6/10 Okej

Rachel

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från Michelle 6 maj 2024
Hello Rachel, Thank you for staying at the Courtland Grand Hotel. We do apologize that your stay was not comforting or enjoyable. We would like to have the opportunity to prove to you that we could make your next stay better. Please let us know what some of your reason are for not wanting to return and we will try our best to accommodate you. Thank you again and we do hope to see you again.

10/10 Fantastiskt

margaret

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i maj 2024
Svar från Michelle 6 maj 2024
Hello Margaret, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive remarks given about our hotel. We hope that you will come back and visit us again!!

10/10 Fantastiskt

Jurmain

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The property was great; clean and the staff was friendly and helpful!
Bodde här 1 natt i maj 2024
Svar från Darryl 2 maj 2024
Thank you for taking the time to rate your experience with us. We appreciate your business and look forward to your return.

10/10 Fantastiskt

Fahtima

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The property was clean the staff was nice, and it was a very short walk to GSU campus
Bodde här 1 natt i maj 2024
Svar från Michelle 6 maj 2024
Hello Fahtima, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive remarks given about our hotel. We hope that you will come back and visit us again!!

8/10 Bra

Marc

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The hotel and rooms are nice. Room service availability and/or access to dining needs improvement for a hotel that size
Bodde här 3 nätter i april 2024
Svar från Darryl 2 maj 2024
Thank you for taking the time to rate your experience with us. We appreciate your business and look forward to your return.

6/10 Okej

Taylor

Affärsresenär
Gillade: Renlighet och personal och service
pay to park in order to stay at this hotel. daily parking expenses added an extra $130 to my stay. There's a rather unpleasant, muggy scent as you head to the rooms especially in the elevators.
Bodde här 3 nätter i april 2024
Svar från Michelle 2 maj 2024
Hello Taylor, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

8/10 Bra

Monica L

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i maj 2023
Svar från Michelle 2 maj 2024
Hello Monica, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive score given about our hotel. We hope that you will come back and visit us again!!

4/10 Dåligt

Maze

Reste med sin partner
Gillade: Personal och service
Gillade inte: Bekvämligheter
When we booked the hotel we were excited for the pool and jacuzzi from the photos. However we booked the same week (unknowingly) that a Dance competition was taking place so the hotel was run with children ranging from 5-17 everywhere and practicing in the lobbies and hallways each night and day. Unfortunately as well the jacuzzi was down while we were there so that was upsetting as well. Atlanta has an issue with loud cars and tons of traffic and we could hear every bit of it each night.
Bodde här 2 nätter i april 2024
Svar från Michelle 1 maj 2024
Hello Maze and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

8/10 Bra

Neely

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Quiet dining and bar. Very good breakfast buffet and personal service. Loved the tropical scenery around pool area. Very inviting and relaxing.
Bodde här 3 nätter i april 2024
Svar från Michelle 1 maj 2024
Hello Neely, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive score given about our hotel. We hope that you will come back and visit us again!!

10/10 Fantastiskt

Makayla

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Area had lots of bums on the street , bar across the street was had loud music. Charged me 27.23 a day for destination fee on top of 100 deposit just incase any damages . Which is out of control!!!!!! So your me to visit Atlanta CRAZY!!!!!!
Bodde här 4 nätter i april 2024
Svar från Michelle 1 maj 2024
Hello Makayla, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive score given about our hotel. We hope that you will come back and visit us again!!

6/10 Okej

Alonso José Molina

Reste med familjen
Gillade: Bekvämligheter
The hotel was no look nice like the pictures Its old and smell it weard The lock door does not work My savier box Did not work even i reported twice You can Pay the same for better hotel
Bodde här 4 nätter i april 2024
Svar från Michelle 1 maj 2024
Hello Alonso and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

4/10 Dåligt

Johnnie, Remlap

Gillade: Renlighet
Bodde här 2 nätter i april 2024
Svar från Darryl 1 maj 2024
Hello Johnnie and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

4/10 Dåligt

Teron

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I was unable to park my car in the garage due to all the cars in front of the hotel. The area was unsafe at night
Bodde här 1 natt i april 2024
Svar från Michelle 1 maj 2024
Hello Teron and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

10/10 Fantastiskt

Frantz, West Park

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Michelle 1 maj 2024
Hello Frantz, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive score given about our hotel. We hope that you will come back and visit us again!!

8/10 Bra

Vikram

Gillade: Renlighet, personal och service och boendets skick och faciliteter
!
Bodde här 1 natt i april 2024
Svar från Michelle 1 maj 2024
Hello Vikram, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive score given about our hotel. We hope that you will come back and visit us again!!

8/10 Bra

Leviticus

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Had a great experience here. First night was in a room in the north tower overlooking the pool on the 3rd floor. Very clean and quiet. Second night was in the south tower on the street side on the 7th floor. Street noise was very loud all night on a Saturday night, not the hotels fault but something to be aware of.
Bodde här 1 natt i april 2024
Svar från Michelle 1 maj 2024
Hello Leviticus, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive score given about our hotel. We hope that you will come back and visit us again!!

2/10 Väldigt dåligt

Javier

Gillade inte: Renlighet och personal och service
Bodde här 3 nätter i april 2024
Svar från Michelle 1 maj 2024
Hello Javier, Thank you for staying at the Courtland Grand Hotel. We do apologize that your stay was not comforting or enjoyable. We would like to have the opportunity to prove to you that we could make your next stay better. Please let us know what some of your reason are for not wanting to return and we will try our best to accommodate you. Thank you again and we do hope to see you again.

6/10 Okej

Carlos, Kissimmee

Bodde här 1 natt i april 2024
Svar från Michelle 1 maj 2024
Hello Carlos, Thank you for staying at the Courtland Grand Hotel. We do apologize that your stay was not comforting or enjoyable. We would like to have the opportunity to prove to you that we could make your next stay better. Please let us know what some of your reason are for not wanting to return and we will try our best to accommodate you. Thank you again and we do hope to see you again.

8/10 Bra

Jessica

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Michelle 1 maj 2024
Hello Jessica, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive score given about our hotel. We hope that you will come back and visit us again!!

10/10 Fantastiskt

Karla

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Es un lugar bonito
Bodde här 3 nätter i april 2024
Svar från Michelle 1 maj 2024
Hello Karla, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive score given about our hotel. We hope that you will come back and visit us again!!

8/10 Bra

Jesse

Reste i grupp, Affärsresenär
Gillade: Renlighet
Gillade inte: Bekvämligheter
Enjoyed the food in the restaurant, it very limited staff and the wait times to receive items much too long. The manager Daniel was apologetic. The bathroom too small. Hotel needs some renovation and updating.
Bodde här 4 nätter i april 2024
Svar från Michelle 1 maj 2024
Hello Jesse, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive score given about our hotel. We hope that you will come back and visit us again!!

4/10 Dåligt

Cassandra

Gillade: Renlighet
Gillade inte: Personal och service
Bodde här 2 nätter i april 2024
Svar från Darryl 1 maj 2024
Hello Cassandra and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

6/10 Okej

Marlin

Gillade: Personal och service
Bodde här 2 nätter i april 2024
Svar från Michelle 1 maj 2024
Hello Marlin, Thank you for staying at the Courtland Grand Hotel. We do apologize that your stay was not comforting or enjoyable. We would like to have the opportunity to prove to you that we could make your next stay better. Please let us know what some of your reason are for not wanting to return and we will try our best to accommodate you. Thank you again and we do hope to see you again.

10/10 Fantastiskt

Brie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This property was EXCELLENT for the price. Conveniently located, friendly and professional staff, very nice rooms and amenities. We had a great experience and would highly recommend. You really can't do better for that price point. The only area of improvement worth mentioning was that it did take quite a while to get in the facility and get our truck into vallet but once that was done, the entire experience was smooth sailing.
Bodde här 2 nätter i april 2024
Svar från Michelle 1 maj 2024
Hello Brie, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive score given about our hotel. We hope that you will come back and visit us again!!

10/10 Fantastiskt

Aurelius, Morecambe

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Overall I enjoyed my stay at this property and probably would stay here again, mostly due to its location.- however, two things I disliked; one, the carpet need changing. Full stop. And the more or better lighting is needed in the bathroom. When I drew the shower curtain, it blocked out the little light that was there. The second thing that irked me very much, is the solicitation by the “Travel Company”. Not sure if they are Courtland staff or an independent company, but after a long flight and checking into the hotel, I don’t need some random tour company offering me travel packages. I was so pissed off and annoyed. Like put the information out or have the hotel put the leaflet into the room and we can decide whether to read it or bin it. Other than that I enjoyed my stay. Got more towels when I asked for it. The pool was clean (I didn’t itch after my swim). The breakfast coupons. I would stay here again.
Bodde här 3 nätter i april 2024
Svar från Michelle 7 maj 2024
Hello Aurelius, thank you for staying at the Courtland Grand Hotel. We truly appreciate the EXCELLENT scores given about our hotel. We hope that you will come back and visit us again!!

6/10 Okej

Dwayne

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The staff that were there were great. However, valet parking was backed up to the point the street was congested with people waiting. They did the best they could but just very limited staff. Check in… well again, limited staff for lots of people trying to check in. In used e-check in but no one was staffing that particular desk. Many people seemed to be having check in issues and tied up the only staff working the desk. As for the room. It was nice. The heat/air fan is VERY loud. Keep in mind it’s downtown Atlanta. Very busy congested area.
Bodde här 1 natt i april 2024
Svar från Michelle 27 apr. 2024
Hello Dwayne, thank you for staying at the Courtland Grand Hotel. We truly appreciate the feedback given about our hotel and we are working hard to correct the problems. We hope that you will come back and visit us again!!