Dear Jonathan,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean and well maintained atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your feedback has been shared with our housekeeping leaders and maintenance leaders to ensure this is an isolated incident. I would also like to include that our hotel scheduled for renovations and they are due to be completed by the end of 2025.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,Cheray Newsome

Dear Guest,We do apologize for the inconveniences you encountered during your stay. It is unfortunate that we were not able to meet your expectations. I have shared your response with our leadership Food and Beverage Team to ensure this does not happen again. We hope you will consider staying with us if you are in the Augusta area again.

Dear Guest,Thank you for taking the time to provide feedback about your most recent stay with us. We strive to exceed guest expectations and it is a pleasure knowing that you enjoyed your stay. If you are traveling to the Augusta area again in the future, we hope you will consider staying with us again.