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Recensioner av La Quinta Inn by Wyndham Austin Capitol / Downtown

2.5 out of 5
La Quinta Inn by Wyndham Austin Capitol / Downtown
300 E 11th St, Austin, TX

Recensioner

5,2
10 - Fantastiskt i betyg. 197 av 1612 recensioner" "
8 - Bra i betyg. 232 av 1612 recensioner" "
6 - Okej i betyg. 324 av 1612 recensioner" "
4 - Dåligt i betyg. 341 av 1612 recensioner" "
2 - Väldigt dåligt i betyg. 518 av 1612 recensioner" "

5,0/10

Renlighet

6,4/10

Personal och service

4,6/10

Bekvämligheter

4,6/10

Boendets skick och faciliteter

5,4/10

Hållbarhet

Recensioner

2/10 Väldigt dåligt

Tobias

Bodde här 1 natt i februari 2024
Svar från AGM 28 feb. 2024
Thank you for your review and for staying at La Quinta Inns and Suites. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity. Sincerely, LQ Customer Care

4/10 Dåligt

Verifierad resenär

Affärsresenär
Gillade inte: Renlighet och boendets skick och faciliteter
Minimum effort
They had not changed the sheets when I got my room, just made the bed. Hair and some jewelry piece still in the bed. It's cheap, but they should afford to launder the sheets at 70$/night.
Bodde här 1 natt i februari 2024
Svar från AGM 17 feb. 2024
We sincerely apologize for the issues you experienced during your stay. Your concerns will be shared with our housekeeping and laundry team. Rest assured, your comments are taken to heart and we will do everything we can to improve. Thank you for sharing with us and we hope to see you soon. Sincerely, LQ Customer Care

4/10 Dåligt

Verifierad resenär

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Dags att renovera.
Hotellet är smutsigt i största allmänhet. Det var dammråttor i rummet, badrummet var ej rent fönsterkarmarna var inte rengjorda. Poolen var full av skräp och det var fullt av sand på botten. Platsen runt poolen har nog inte varit rengjord det senaste året. Det enda positiva jag kan säga om hotellet är läget och personalen är trevlig.
Bodde här 2 nätter i mars 2022

6/10 Okej

Tony

Reste i grupp
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
I loved that there was an option to have breakfast every morning I was there but I was put off by all the critters around the place. There were cockroaches in the room, in the shared spaces, and in the lobby.
Bodde här 4 nätter i maj 2024

2/10 Väldigt dåligt

Brittany

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Our room had several spots of black mold (all around the baseboards, the bathroom, and covering the window sill). The bathroom had several smudges of some sort of substance, the door wouldn’t close, and only one light worked in our room. We sucked it up for a month, but then called and complained after waking up with numerous bites. Also, there’s a general strong smell of must and the lobby elevator floors are all jacked up and it vents into itself. I am not sure who inspected it, but it does not seem safe.
Bodde här 4 nätter i maj 2024

2/10 Väldigt dåligt

Omkar

Reste i grupp
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Property is really terrible. Feels very unsafe. Charged $32 extra for parking for one night. Roaches in room. Toilet door broken. No assistantance provided by staff.
Bodde här 1 natt i maj 2024

8/10 Bra

XAVIER

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 3 nätter i maj 2024

10/10 Fantastiskt

Arturo, San antonio

Bodde här 1 natt i maj 2024

6/10 Okej

James, Brandenburg

Gillade: Personal och service
Gillade inte: Renlighet
The pictures you see on other sources are a bit misleading
Bodde här 3 nätter i januari 2024

2/10 Väldigt dåligt

Miguel

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The first thing whe we tried to take a shower rhe tube faucet fell off. So they gave us another room. The was roaches all in the room. You couldn't turn the bathroom light off so we just closed rhe door. Ine of rhe lamps we had ro unplug to turn it off.never again and rhwn we
Bodde här 1 natt i maj 2024

4/10 Dåligt

Jocelyn

Reste med familjen
Very disappointed ☹️ very dirty
Bodde här 5 nätter i maj 2024
Svar från AGM 24 maj 2024
We read you review and let me say how sorry we are that we did not live up to your expectations. We try to make every guest experience unique and enjoyable. We do appreciate the review as it helps us to provide a better guest experience going forward. Once again please accept our apologies, we hope you will return again and have a better experience. Respectfully, LQ Customer Care

2/10 Väldigt dåligt

Guadalupe

Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
It’s definitely not like the pictures, this is an old building, rusty, dirty, bad shape, smells really bad, has no ventilation, found others people hair in the sheets and towels. Stains in the bed, makeup probably. Feathers on the floor and dusty corners. I don’t recommend this place if you are looking a place to rest. The location though is great, a few steps from the Capitol and from the Main Street where you can find restaurants and bars. Staff is nice and friendly.
Svar från AGM 24 maj 2024
We read you review and let me say how sorry we are that we did not live up to your expectations. We try to make every guest experience unique and enjoyable. We do appreciate the review as it helps us to provide a better guest experience going forward. Once again please accept our apologies, we hope you will return again and have a better experience. Respectfully, LQ Customer Care

4/10 Dåligt

Melissa

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och bekvämligheter
We only stayed one night, we were there for a concert on Tuesday and had booked the room hoping that id get a room that wasn't terrible. Wrong on that one. Found roaches in microwave and fridge, also didnt cool even on max. Also roaches crawling on wall and in bathroom. Bathroom wasnt clean, looked like mold around floor and tub. Towels had hair on them, a/c didnt cool very well, was dirty and the filters were needing a good cleaning. Sheets had blood stains on them. Pillows were broken down and uncomfortable and they were stinky. Parking was hard to get into for handicapped. I could barely sleep, made a few hours and them had to drive back to home 3 hours away.
Bodde här 1 natt i maj 2024
Svar från AGM 24 maj 2024
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit. LQ Customer Care

8/10 Bra

Marcela

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bien ubicado. Mucho movimiento.Pileta para el calor. Desayuno..habitación muy cómoda. Solo le falta un poco de cuidado pa fachada. El personal súper able
Bodde här 2 nätter i maj 2024
Svar från AGM 24 maj 2024
Lamento su reciente experiencia en nuestro hotel.

2/10 Väldigt dåligt

Angelina

Gillade: Personal och service
Bodde här 1 natt i maj 2024
Svar från AGM 24 maj 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience. Respectfully, LQ Customer Care

2/10 Väldigt dåligt

Abigale

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Could not even walk into the building. The doors barely shut. You basically could have seen into the rooms through the cracks. The area looked like one giant tetanus shot. I had to go find another hotel IMMEDIATELY after driving 4 hours here.
Bodde här 1 natt i maj 2024
Svar från AGM 19 maj 2024
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. Each concern will be addressed, in an attempt to correct and improve our hotel. We look forward to welcoming you back soon! Respectfully, LQ Customer Care

2/10 Väldigt dåligt

Dottie

air conditioning didn’t work first room second room -eye lashes on sink, not cleaned both rooms had mildew odor stayed one night only and found different hotel second night
Bodde här 2 nätter i maj 2024
Svar från AGM 19 maj 2024
Thank you for taking the time to write a review of your stay. The issues you described regarding the A/C is truly regrettable. Your comments will be reviewed by management, and we will make sure we are thoroughly inspecting rooms and promptly reporting maintenance issues to make sure your experience is not repeated. We appreciate you bringing this to our attention and hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Respectfully, LQ Customer Care

4/10 Dåligt

Anthony

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The property is in a good area but the hotel room we got was not clean when we got there.
Bodde här 2 nätter i maj 2024
Svar från AGM 24 maj 2024
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again. Respectfully, LQ Customer Care

2/10 Väldigt dåligt

Illiana

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Las instalaciones muy viejas, el cuarto descuidado y sucio, llena de pequeñas cucarachas, tuvimos que comprar insecticida porque nunca pudieron resolver el problema. En una semana hicieron la limpieza una sola vez y estuvimos insistiendo, pero muy mala atención al cliente. NO RECOMIENDO PARA NADA ESTE HOTEL. Lo único que tiene bueno es la ubicación.
Bodde här 7 nätter i maj 2024
Svar från AGM 24 maj 2024
Lamento su reciente experiencia en nuestro hotel.

2/10 Väldigt dåligt

Diego

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
As soon as we walked in the room we scoped out the area and the carpet was Absolutely Filthy!!!! There was clothes wadded up in the corner from the previous person who stayed in the room! And in the restroom there was a press on nail laying on the floor. Overall a horrible experience
Bodde här 1 natt i maj 2024
Svar från AGM 19 maj 2024
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again. Respectfully, LQ Customer Care

6/10 Okej

Olivia

Reste med familjen
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Crystal at the front desk was phenomenal and went above and beyond for us!! I wish the property had been in better condition. Rails were rusted, our room curtains torn, linens stained…it’s a great location and a great staff, but the property needs to be renovated and better maintained.
Bodde här 4 nätter i maj 2024
Svar från AGM 19 maj 2024
Thank you for your review. We will share your compliments with our front desk team. We are sorry to learn of the difficulties you experienced and your comments have been passed on to our management team. Rest assured we will do everything we can to improve. We very much appreciate your business and thank you for staying with us. Looking forward to your next stay. Sincerely, LQ Customer Care

8/10 Bra

Katelyn

Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Staff was nice
Bodde här 2 nätter i maj 2024
Svar från AGM 19 maj 2024
Thank you for your review of your recent stay with us. We understand you were unhappy with your experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. We continually try to do our very best for all of our guests. We hope you will consider staying with us again. Respectfully, LQ Customer Care

8/10 Bra

Nina

Gillade: Renlighet
Pretty typical inn-style rooms. The rooms had great AC coverage, which was wonderful! The bathroom was outdated but still felt very clean, well stocked with extra towels and blankets. Breakfast was lackluster, so consider that in your planning! Very convenient location though, near many cafes and restaurants.
Bodde här 3 nätter i maj 2024
Svar från AGM 19 maj 2024
Thank you for staying at La Quinta Inns and Suites. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon! Respectfully, LQ Customer Care

10/10 Fantastiskt

J Daniel

Gillade: Renlighet och boendets skick och faciliteter
Amazing
Bodde här 1 natt i maj 2024
Svar från AGM 19 maj 2024
We are delighted to hear that we have been part of so many journeys that you've taken. We look forward to your future travels, our staff is always ready to welcome you. Thank you for your loyalty and trust. Respectfully, LQ Customer Care

2/10 Väldigt dåligt

Kia

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I was not told in advance there would be a $36 fee to SELF park in a garage with ZERO elevators. The carpet was dirty in my room, there was a large hole in the curtain, a wall patch job was very poorly done, the bathroom door HIT the toilet. Even though the sign and free standing signs announced Valet parking, there was none, lugging my luggage from the garage to the room was a very unpleasant task and I only had a backpack and my computer bag.
Bodde här 1 natt i maj 2024
Svar från AGM 19 maj 2024
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs. Respectfully, LQ Customer Care

6/10 Okej

Victor Hugo Cortes

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 2 nätter i maj 2024
Svar från AGM 19 maj 2024
We are delighted to hear that we have been part of so many journeys that you've taken. We look forward to your future travels, our staff is always ready to welcome you. Thank you for your loyalty and trust. Respectfully, LQ Customer Care

6/10 Okej

maria esther

Reste med familjen
Gillade: Personal och service och bekvämligheter
Gillade inte: Renlighet och boendets skick och faciliteter
Fallas en Aire acondicionado Solo una lámpara de luz prendía Cortinas rotas Del piso de la bañera se escurría el agua y se estancaba hacia el escudado y el lavabo Al siguiente día de nuestra llegada la habitación no estaba realizada la limpieza .
Bodde här 2 nätter i maj 2024
Svar från AGM 10 maj 2024
The room is cleaned every 3 days after arrival if you are here 4 days or longer.We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review, especially the odor you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel. LQ Customer Care

4/10 Dåligt

Ciara

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
The location was great for walking to 6th street. The garage smelt and was a little sketchy. The rooms are worth the price. Very basic, our room the bathroom door was broken.
Bodde här 3 nätter i maj 2024
Svar från AGM 10 maj 2024
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs. Respectfully, LQ Customer Care

6/10 Okej

Sabine

Reste med familjen
Gillade inte: Boendets skick och faciliteter
Die Unterkunft ist Renovierungsbedprftig, eigentlich könnte man es abreißen
Bodde här 1 natt i maj 2024
Svar från AGM 10 maj 2024
Sorry to hear you didn't enjoy your stay

4/10 Dåligt

Melanie

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
If your looking for just a place to sleep this works but it was dirty and there were homeless people in the stairwell so good for a quick cheap stay but that’s about it.
Bodde här 1 natt i maj 2024
Svar från AGM 10 maj 2024
Your feedback is absolutely critical to our success. Allow us to apologize for the mishaps that had occurred during your visit. Our Management Team is looking into these matters to ensure that all of our guests continue to have memorable experiences when staying with us. Our guests feedback allows us to continue improving what we do best, taking care of our guests. Come back and see us again soon! Respectfully, LQ Customer Care

2/10 Väldigt dåligt

Justin, paso robles

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Pros: Staff was nice, beds were comfortable, breakfast was ok, good location. CONS: Room was dirty, toilet was broken, no hot water, missing pictures from the wall, no trash can in room, trash on the floor from previous occupant, dresser drawers were broken. Place is ghetto, stay somewhere else.
Bodde här 4 nätter i maj 2024
Svar från AGM 10 maj 2024
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review, especially the odor you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel. LQ Customer Care

8/10 Bra

fredra

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Awful place!!! Looks very run down. Bugs in bathroom and vanity area. Stained mattress. It appeared so dirty I slept on top of bedspread instead on between the sheets. Smelled bad. I'm still trying to contact the valet service, as they charged me for 2 nights instead of 1.
Bodde här 1 natt i maj 2024
Svar från AGM 10 maj 2024
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again. Sincerely, LQ Customer Care

4/10 Dåligt

jaime

Reste med familjen
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Sucked that i had to pay $32 to park here just to sleep for 8 hrs
Bodde här 1 natt i maj 2024
Svar från AGM 10 maj 2024
Thank you for your review. We truly regret that the parking was not what you have expected. Your comments and suggestions will be forwarded to the hotel management team for consideration. We apologize for any miscommunication. We hope you will once again choose us for your lodging needs. Respectfully, LQ Customer Care

4/10 Dåligt

Danielle

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
The pictures posted are not an accurate depiction. I would have NEVER booked this hotel room had the pictures been realistic. There was mold behind and under the main door and mold in the bathroom as well. The hairdryer was completely off the wall and there was tissue paper hanging out of the eye hole in the door.
Bodde här 1 natt i april 2024
Svar från AGM 10 maj 2024
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again. Respectfully, LQ Customer Care

8/10 Bra

Brianna

Gillade: Renlighet och personal och service
Bodde här 1 natt i april 2024
Svar från AGM 10 maj 2024
Thank you for your review and for staying at La Quinta Inns and Suites. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity. Sincerely, LQ Customer Care

10/10 Fantastiskt

Kevianno

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Jonathan and Crystal at the front desk give exceptional customer service and friendly welcoming as well. Located close to all tourist spots and walkable
Bodde här 3 nätter i april 2024
Svar från AGM 3 maj 2024
While we are happy to hear that overall your visit to La Quinta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity. Respectfully, LQ Customer Care

4/10 Dåligt

Richard

Affärsresenär, Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Our room was clean, however, the elevator was filthy. It smelled and cigarette butts were everywhere. Just needs daily cleaning. The people were friendly.
Bodde här 2 nätter i april 2024
Svar från AGM 3 maj 2024
We are very sorry that you had a bad experience during your recent stay. The elevators had to be turned off for safety reasons when potential problems were detected so we could work on them. We understand such issues did not leave you with favorable impressions of the hotel. We apologize for any inconvenience it might have caused and thank you for staying with us. Hope to have you as a guest again for a very different experience. Respectfully, LQ Customer Care

4/10 Dåligt

Beatris

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The condition of the rooms are old, dirty and with cockroaches. The elevator was never in working conditions. I attempted to leave the minute we arrived; however, since I booked through Expedia. I had to ask for permission to do so. I was granted permission to leave, but I had just paid for the parking. Our room didn't have any towels and not all the lights were working properly. If this hotel (motel like) is so frequented, I would think it would be wise to invest in the maintenance and upgrades. All staff were personable; except one lady that very rudely told us that she wasn't helping anyone other than the person in front of her. If maintenance is kept up we would reconsider staying.
Bodde här 2 nätter i april 2024
Svar från AGM 3 maj 2024
Thank you for your comments regarding your recent stay with us. We regret you experienced any problems while visiting our hotel. Your concerns have been discussed with the team, in an effort to improve our operations. We hope you return in the future and allow us to exceed your expectations. Respectfully, LQ Customer Care

6/10 Okej

Salvador

Arrived early and the person at the front desk was nice and polite. I was able to check in early. However, the second night I noticed a small bug walking on the night stand, I figured okay it’s okay one. The next night i saw one on the pillow. I had to give the bed a quick shake down and make sure there wasn’t more. The place is not had for the location it is in but theres a few things that can be fixed to make this stay better.
Bodde här 3 nätter i april 2024
Svar från AGM 3 maj 2024
We thank you for your feedback; it goes a long way toward improving on our guest experience. We recognize that a great night sleep is important to all of our guests. It is for this reason we offer our sincerest apology that you did not experience a comfortable stay the we strive to provide. Our management team has been made aware of the oversight, and we will have this corrected. We look forward to serving you upon your return to the area. Sincerely, LQ Customer Care

2/10 Väldigt dåligt

Chris

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Elevators were not working during my stay. Stairs smelled like urine. Room was clean but in every corner where I found hair dust. Parking space not included with the hotel. No trash can in the restroom.
Bodde här 1 natt i april 2024
Svar från AGM 10 maj 2024
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs. Respectfully, LQ Customer Care

10/10 Fantastiskt

Thomas

Gillade: Personal och service och boendets skick och faciliteter
Very well kept. Breakfast was great. Appears well managed
Bodde här 2 nätter i april 2024
Svar från AGM 3 maj 2024
Thank you for the review. We look forward to seeing you again soon!

2/10 Väldigt dåligt

Ma Del Carmen

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Hotel viejo y muy descuidado. Una pena teniendo tan buena ubicación.
Bodde här 3 nätter i april 2024
Svar från AGM 3 maj 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience. Respectfully, LQ Customer Care

6/10 Okej

Rosy, Acuna

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Cerca de lugares turísticos
Bodde här 1 natt i april 2024
Svar från AGM 3 maj 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience. Respectfully, LQ Customer Care

2/10 Väldigt dåligt

ishita

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Police activity second night of stay. The lady in the next room was screaming and crying all night and cops came in. We had bed bugs and cockroaches all over. Bath tub was nasty
Bodde här 2 nätter i april 2024
Svar från AGM 3 maj 2024
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit. LQ Customer Care

8/10 Bra

Adriana

Reste med sin partner
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Outside is really run down but the room was clean. Only needed it for a few hours so it wasn’t bad for a quick in and out trip. I wouldn’t stay longer. The rooms and entire property are definitely dated and had a weird smell. Staff was nice and accommodating. For the location, good bang for your buck.
Bodde här 1 natt i april 2024
Svar från AGM 3 maj 2024
We are deeply elated that we have been your constant hotel of choice when you're in the area. As always, don't hesitate to let us know if you're visiting again soon. Our staff is always ready to help you with anything. Thank you and take care. Respectfully, LQ Customer Care

8/10 Bra

Margarita

Affärsresenär
Gillade: Renlighet och personal och service
This is an old establishment but I think my room was maintained really well. Walking distance to great restaurants and bars. The staff was so friendly! The only con was that the elevator wasn’t working when I was there. Keep in mind that people are likely going to be there to enjoy the austin night life but I didn’t mind the noise. I felt safer to know it was a busy hotel.
Bodde här 3 nätter i april 2024
Svar från AGM 3 maj 2024
We are very sorry that you had a bad experience during your recent stay. The elevators had to be turned off for safety reasons when potential problems were detected so we could work on them. We understand such issues did not leave you with favorable impressions of the hotel. We apologize for any inconvenience it might have caused and thank you for staying with us. Hope to have you as a guest again for a very different experience. Respectfully, LQ Customer Care

2/10 Väldigt dåligt

Leslie, Montreal

Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Unkept property.
Bodde här 2 nätter i april 2024
Svar från AGM 3 maj 2024
Thank you for your review and for staying at La Quinta Inns and Suites. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity. Sincerely, LQ Customer Care

6/10 Okej

José Ramón

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
La tarjeta de la habitación se averió varias veces el elevador no estaba funcionando había que estar bajando a programar la tarjeta cada vez que se salía
Bodde här 2 nätter i april 2024
Svar från AGM 3 maj 2024
Thank you for your review and for staying at La Quinta Inns and Suites. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity. Sincerely, LQ Customer Care

6/10 Okej

Daniela

Reste med sin partner
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Parking! They make you pay over 60 dollars for 2 nights.
Bodde här 1 natt i april 2024
Svar från AGM 3 maj 2024
Thank you for your review. We truly regret that the parking was not what you have expected. Your comments and suggestions will be forwarded to the hotel management team for consideration. We apologize for any miscommunication. We hope you will once again choose us for your lodging needs. Respectfully, LQ Customer Care

4/10 Dåligt

Daniel

Reste med familj och småbarn
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
I seldom leave negative feedback. I’m sorry to have to say something. The locks on the doors were nonfunctional. Roaches in the room. Vomit in the stairwell. The room was dirty. The staff was nice enough. I’m really disappointed in my stay. I’d recommend gutting the entire hotel and remodeling. This hotel has great potential, just needs a lot of work.
Svar från AGM 3 maj 2024
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs. Respectfully, LQ Customer Care