Sjö
Se tillgänglighet

Recensioner av Isles Of Glencoe Hotel

3 out of 5
Isles Of Glencoe Hotel
Glencoe, Ballachulish, Scotland

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 388 av 797 recensioner" "
8 - Bra i betyg. 262 av 797 recensioner" "
6 - Okej i betyg. 99 av 797 recensioner" "
4 - Dåligt i betyg. 35 av 797 recensioner" "
2 - Väldigt dåligt i betyg. 13 av 797 recensioner" "

8,6/10

Renlighet

8,6/10

Personal och service

8,4/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Hotellet ligger jätte fint vid sjön och vårt rum var riktigt bra. Trevlig och hjälpsam personal. Dock förväntar vi oss mer i denna prisklass när det gäller maten. Åt middag och den var bara okej, tydligt att det saknas glädje i matlagningen när man serverar fryst kött i sina hamburgare (köttet hade den känslan) och smaklösa tillbehör. Brödet som kom in innan varmrätten, känndes inte heller helt färskt. Frukosten var okej. Inomhuspoolen behöver en liten uppfräschning och även lite av de gemensamma utrymmena.
Bodde här 1 natt i juni 2023
Svar från Ken Buchanan 1 juli 2023
Thank you for your feedback and delighted you enjoyed a lot of aspects of your stay. All food is made fresh/cook to order on site and disappointed you think otherwise.

6/10 Okej

Erik

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Great location, but restaurant experience bad
Great location and view. But, there are 2 diningrooms and one is nice, the other one is very noicy, and our waiter was very uninterested. Food was bland and tried to be fancy food, but didn’t manage.
Bodde här 1 natt i februari 2020
Svar från Customer Service 20 feb. 2020
Many thanks for posting your review, Erik. We really appreciate our guest's feedback because it helps us to know where we can improve. We are pleased to learn that you loved the location and the views. However, I am sorry to read you were disappointed with the food and the service at our restaurant and will share your comments with the Food and Beverage Manager. We hope we get the chance to welcome you back in the future.

8/10 Bra

Sofia

Gillade: Renlighet
Beautiful location just by the lake, clean rooms but very hard beds and not so helpful staff in the restaurant area. Dinner and breakfast was ok, but not great. Good place to stay for one night, but not for a longer trip.
Bodde här 1 natt i oktober 2019
Svar från Customer Service 29 okt. 2019
Many thanks for posting a review on your stay Sofia. Although it was great to hear that you liked the location of the hotel, we were sorry to learn that other aspects of your stay fell short. Your feedback will be shared with the Management Team at the hotel so that they can take this on board going forward. We do hope that you will consider visiting us again in the future.

10/10 Fantastiskt

Marie

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Vi bodde i nyrenoverat familjerum på tredje våningen med fantastisk utsikt över sjön. Läget är mycket bra precis vid sjön. Mataffär finns några hundra meter bort. Mycket bekvämt och fräscht rum med våningssäng i eget litet "rum". Poolen som var öppen till kl 22 uppskattades (obs ej öppen för barn på kvällen). Mycket bra frukostbuffé. Fräsch restaurang med helt ok mat. Kan verkligen rekommendera hotellet.
Bodde här 1 natt i juni 2019
Svar från Customer Services 3 juli 2019
Many thanks for your kind comments regarding your recent stay Marie. It was lovely to hear that you enjoyed your visit and we do hope that you will stay with us again if you are touring the area in the future.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Mycket fint och bra. Trevligt. Bra frukost.
Bodde här 2 nätter i april 2019
Svar från Customer Service Executive 23 apr. 2019
Thanks for your kind feedback. We hope you can join us again soon.

8/10 Bra

Robert

Gillade: Personal och service och rummets bekvämlighet
Familjeresa
Underbart läge, men slitet hotell. Maten kom utifrån och inte lagades på hotellet.
Bodde här 1 natt i juli 2018
Svar från Customer Services 10 aug. 2018
Thank you for your review Robert. We are sorry that some areas fell short in our recent visit but do hope that you will return and visit us again. Some refurbishment is taking place at the hotel so further improvements are planned.

10/10 Fantastiskt

Glenn

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Mysigt hotell med en fantastisk utsikt
Ett mysigt hotell med fantastisk utsikt. Vi stannade en natt på vår bilresa genom högländerna och fick trevligt bemötande och bra service av personalen. Rummet var rymligt och fräscht och ett extra plus för poolen som dock var något slitet. Frukostbuffén hade allt som man behöver för att starta en bra dag. Vi hade gärna stannat en natt till på det här hotellet.
Bodde här 1 natt i juni 2018
Svar från Customer Service 3 juli 2018
Hi Glenn, Glad you enjoyed your stay, thanks for the kind words. Hope to welcome you back before long.

8/10 Bra

Drew

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

10/10 Fantastiskt

Ken

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Underbar omgivning
Fantastisk god frukost bra lunch fina omgivning. Kunde varit bättre vegetarisk alternativ bra trevlig hjälpsam personal

4/10 Dåligt

Annelie, Sverige

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra läge men slitet trött hotell
Hotellet ligger jättefint, fantastisk utsikt. Stort rum men sängarna var bedrövliga. Hårda madrasser och kuddarna helt platta. Maten i restaurangen var bra men frukosten var dålig. Personalen var inte så trevliga eller engagerade tyvärr.

10/10 Fantastiskt

Nancy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Beautiful setting, great rooms, has a pool that we didn't get a chance to use. Restaurant food is decent as well!
Bodde här 2 nätter i april 2024
Svar från Ken 11 maj 2024
Thank you for your excellent feedback

10/10 Fantastiskt

Hannah

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful stay!
Bodde här 2 nätter i maj 2024
Svar från ken 11 maj 2024
Thank you

8/10 Bra

Boglarka, New York

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Amazingly beautiful surroundings
Bodde här 2 nätter i april 2024
Svar från Ken 10 apr. 2024
Dear Boglarka,Thnak you for your wonderful feedback.Kind regards

10/10 Fantastiskt

Marcia Roberta

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff is fantastic
Bodde här 1 natt i mars 2024
Svar från Ken 3 apr. 2024
Thank you

2/10 Väldigt dåligt

Anne

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
The property was in poor repair. The indoor pool in what looked to be a garage. The dining facilities were filthy. The service was worse than Faulty Towers. When asked if we enjoyed our wildly overpriced and completely shambolic dinner, and we responded with why we did not; we were met with unbelievable rudeness from the staff. Although I do not think that it is the staff’s fault. They are wildly understaffed and untrained.
Bodde här 1 natt i mars 2024
Svar från Ken 3 apr. 2024
Dear Anne,I am sorry to learn that you and a poor experience I will ensure that your comments are passed onto the relevant team members for their review.Thank you

8/10 Bra

VICTOR, QUERETARO

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
El hotel es muy agradable y con buenas vistas. Su restaurante tiene excelente comida y servicio. Sin embargo me comentaron que no tienen convenio con Expedía por lo que no pude tener ninguna recompensa como socio.
Bodde här 1 natt i mars 2024
Svar från Ken 3 apr. 2024
Thank you for the excellent feedback

8/10 Bra

Sebastian

Reste med sin partner
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Gutes Frühstück & Abendessen, Bett war bequem, leider war die Heizung im Zimmer nicht wirklich effizient. Im Bad war es grundsätzlich kalt. Das Schwimmbad und die Sauna haben Ihre besten Zeiten gesehen.
Bodde här 3 nätter i mars 2024
Svar från Ken 23 mars 2024
Thank you and glad to learn that you enjoyed our breakfast.Kind regards,Ken BuchananGeneral Manager

8/10 Bra

David

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
The Location for Glencoe hiking is great. The view / ability to stroll around the peninsula was wonderful.
Bodde här 2 nätter i februari 2024
Svar från Ken 24 feb. 2024
Thank you for your excellent feedback

6/10 Okej

Tristan

Gillade: Personal och service
Gillade inte: Renlighet
Bodde här 1 natt i februari 2024
Svar från Ken 24 feb. 2024
Thank you for your response

10/10 Fantastiskt

Lewis

Bodde här 2 nätter i februari 2024
Svar från Ken 16 feb. 2024
Thank you for your excellent scoring Lewis

6/10 Okej

Gordon

Gillade: Renlighet och boendets skick och faciliteter
Nice setting, however receptionist knew nothing about hotels.com gift cards, so got nothing. No gym, and swimming pool open to public so very busy with local children. Noisy corridors at night. Not a relaxing stay.
Bodde här 1 natt i februari 2024
Svar från Ken 16 feb. 2024
Dear Gordon,Thank you for your feedback and will take on board and pass this onto to the management team.Kind regards,Ken BuchananGeneral Manager

6/10 Okej

Lucy

Reste med sin partner
Gillade: Renlighet
It was average, view of the loch was amazing but was stood waiting to check in for 10 minutes before someone came. Ate dinner here and the food was great but the atmosphere was far from, surrounded by kids who were running around, throwing things and being really loud - wasn’t what I was expecting from a high priced hotel.
Bodde här 1 natt i februari 2024
Svar från Ken 16 feb. 2024
Dear Lucy,Thnak you for your feedback and I will notify the management team about the points you raise.Kind regards,Ken BuchananGeneral Manager

4/10 Dåligt

MANOJ

Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från ken 29 jan. 2024
Sorry to learn that your scoring was low. I would be grateful if you could let me know the problems that you encountered during your stay.Thank you Ken BuchananGeneral Manager

8/10 Bra

Martin

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Ken 23 jan. 2024
Thank you for your feedback

10/10 Fantastiskt

Neil

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Superb from start to finish
Bodde här 1 natt i januari 2024
Svar från Ken 23 jan. 2024
Thank you for your excellent feedback.Kind regardsKen BuchananGeneral Manager

10/10 Fantastiskt

Christopher

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lovely hotel, great facilities and peaceful
A lovely hotel with beautiful surroundings. Room was massive and very clean, also beautiful views from the room window. Staff were polite and attentive and were so good with my 9 month old daughter who loved crawling about the restaurant/bar in the evening. Most of the staff really went out of their way to chat with her and play with her. Particularly Kay and two female reception staff. The pool was great, very clean and a lovely touch to relax after a busy day hiking. Food in the restaurant was also very nice. Would recommend and would definitely stay again!
Bodde här 2 nätter i januari 2024
Svar från Ken 23 jan. 2024
Thank you for your feedback and recommendation. Looking forward to welcoming you back again in the future.Kind regards,Ken BuchananGeneral Manager

6/10 Okej

Emily

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från Ken 23 jan. 2024
Thank you for your feedback

8/10 Bra

Alysha

Reste med familjen
Gillade: Renlighet och personal och service
Great location with great views
Bodde här 1 natt i januari 2024
Svar från ken 10 jan. 2024
Thank you for your feedback

8/10 Bra

Consuelo

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Ken 10 jan. 2024
Thank you for your excellent feedback

6/10 Okej

Jamie

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Bodde här 1 natt i december 2023
Svar från Ken 23 jan. 2024
Thank you for your feedback

4/10 Dåligt

Gilbert

Reste med sin partner
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Views are amazing unless you are on the ground floor wanting to throw the curtains open to enjoy the wonderful views from your bed/room - warning - anyone walks right by your window, or more likely hang around there to enjoy the same views, so if you like your privacy the curtains stay shut!! Initially, rooms look lovely but beds aren't great, toilet is wall fitted at child height- ok for some of us, ridiculous for most!! Breakfast is expensive, and not worth it since buffet style and constantly waiting to be refilled. Staff are lovely but so helpful they don't have enough time for everyone. We were advised of disabled parking near our room, which we needed, but then a knock, whilst we displayed the 'do not disturb' notice on our door. We were then asked to move our car elsewhere for someone who we can only assume needed our space more!! We later noticed a member of staff using another disabled space!! This was the turning point for us. Hotel is not new and if you are not a heavy sleeper, the noise of anyone moving about avove or particulary in the corridors will keep you awake, along with anyone snoring nearby. I have no issue with dogs or children but suggest you avoid this hotel if you are not keen on either, including children running from room to room and dogs eating off owners plates. I would recomment for those who like a swim as the pool looked nice, although we didn't have time to try it, families and dog owners of which there were aplenty.
Bodde här 1 natt i december 2023
Svar från Ken 2 jan. 2024
Dear Gilbert,Thank you for your comments and disappointed that you did not enjoy some aspects of your stay. I will share your comments with the team for their attention. I hope you do return to Isles of Glencoe Hotel in the future.Kind regards,Ken BuchananGeneral Manager

10/10 Fantastiskt

Joshua

Bodde här 1 natt i december 2023
Svar från Ken 23 jan. 2024
Thank you for your feedback.

10/10 Fantastiskt

Ronaldus

Bodde här 1 natt i december 2023
Svar från Ken 2 jan. 2024
Thnak you for your scoring.

10/10 Fantastiskt

Alice

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Beautiful setting
Lovely setting, nice driving distance for fort Williams and the mountains. Brilliant food, friendly staff and nice facilities.
Bodde här 3 nätter i december 2023
Svar från Ken 24 dec. 2023
Thank you for your excellent feedback and look forward to welcoming you back in the future.Best wishes,Ken BuchananGeneral Manager

10/10 Fantastiskt

Geoff

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great place to stay, great location.
Bodde här 1 natt i december 2023
Svar från Ken 24 dec. 2023
Dear Geoff,Thnak you your wonderful feedback. Hopefully you will return to us again in the future.Kind regards,Ken BuchananGeneral Manager

10/10 Fantastiskt

A

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2023
Svar från Ken 24 dec. 2023
Thank you for your excellent scores.Kind regards,Ken BuchananGeneral Manager

8/10 Bra

David

Reste med familjen
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i november 2023
Svar från Ken 24 dec. 2023
Thnak you for your Greta scores.Kind regards,Ken BuchananGeneral Manager

6/10 Okej

Justine

Property was absolutely freezing- had to ask on countless occasions for the staff to increase heat in our room as it was all controlled by the front desk! Restaurant was great and convenient but pack thermals if you want to stay warm
Bodde här 1 natt i december 2023
Svar från Ken 24 dec. 2023
Thnak you for your commnets which will be taken on board.Kind regardsKen Buchanan,General Manager

6/10 Okej

Gwen

Reste i grupp
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
The Isles of Glencoe is a great place to stay in the summer but with some cautions for the winter traveller. The Dining room is situated in a conservatory which is poorly insulated - no curtains or proper heating. Despite staff placing small heaters on the window ledge, I had to return to my room to put on thermals and the other guests in my party were cold. This is unacceptable and should be urgently addressed. It would make me reluctant to take guests there again in the winter season. Staffing shortages and lack of training similarly made aspects of our visit disappointing. When you are cold in the lounge a lukewarm coffee or hot chocolate does little to remedy the situation. Staff were very kind but the quality of service was not up to their usual standards.
Svar från Ken 24 dec. 2023
Dear Gwen,Thnak you for your feedback in relation to your recent stay with us at isles of Glencoe. I will address the issues with the staff in order to rectify. My sincere apologies we did not meet your expectation on this recent visit.Kind regards,Ken BuchananGeneral Manager

10/10 Fantastiskt

Lindsey

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Overall hotel & staff were excellent. Room was clean, a good size & comfortable although shower curtain had a strong musty smell. Staff were very helpful & always cheerful. Area around hotel is stunning. Would definitely stay again.
Bodde här 2 nätter i november 2023
Svar från Ken 24 dec. 2023
Dear Lindsey,Thank you for your comments which I will take on board. Hopefully we will see you on a return visit to the hotel.Kind regards,Ken BuchananGeneral Manager

6/10 Okej

Grace

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Ken 24 dec. 2023
Thank you for your scores

10/10 Fantastiskt

Rex

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Heaven On Earth.
Great spot and woke up to what I think heaven looks like. Great staff of friendly professionals. Room was clean with great amenities.
Bodde här 1 natt i november 2023
Svar från Ken 24 dec. 2023
Dear Rex,Thnak you for your commnets and look forward to welcoming you back in due course.Kind regards,Ken BuchananGeneral Manager

10/10 Fantastiskt

Timothy

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Isles of Glencoe is just as beautiful as the pictures, if not more beautiful. Waking up to beautiful views of Loch Leven then proceeding to have breakfast with even better views of Loch Leven was nothing short of breathtaking. Staff was friendly and accommodating. Room was clean and comfortable.
Bodde här 1 natt i november 2023
Svar från Ken 24 dec. 2023
Thank you for your excellent feedback Timothy.Kind regards,Ken BuchananGeneral Manager

6/10 Okej

Verifierad resenär

Hotel very cold especially dining room. Nicest staff were the cleaning ladies. Hotel needs upgraded. Shame as location is stunning x
Bodde här 1 natt i november 2023
Svar från Ken 24 dec. 2023
Thank you for your feedback

4/10 Dåligt

Robert

Gillade: Renlighet och personal och service
Very disappointed have stayed before it was excellent food was also excellent but this time not a good choice on dinner menu and buffet breakfast was cold prices are horrendous, and room was cold, we go to Ballachulish to visit family but wont be back will choose somewhere in village
Bodde här 1 natt i oktober 2023
Svar från Ken 24 dec. 2023
Thank you for your feedback

8/10 Bra

natasha

Bodde här 1 natt i oktober 2023
Svar från Ken 24 dec. 2023
Thnak you for your excellent scoring

10/10 Fantastiskt

James

Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Lillian

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Anniversary
We had an amazing time it was great to catch up withe some of the old teen it was just like coming home. 💙
Bodde här 2 nätter i oktober 2023

8/10 Bra

Christopher

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Check-in was easy. Staff very helpful. Stairs to upper rooms a bit difficult to negotiate with cases but assistance was available. Room was large but I have no idea why it was called a feature room. The downstairs feature rooms have french windows and amazing views of the loch. The upstairs feature rooms that I stayed in did not seem to have much of a feature at all, unless you call a sloping roof that you can hit you head on and a small window view across the loch, features. Ensuite was average with some shelving for toiletries. Restaurant was a surprise in that he food was quite good. However, staff were not good, especially at breakfast when you can easily be ignored.
Bodde här 2 nätter i september 2023

10/10 Fantastiskt

Melissa

Bodde här 1 natt i oktober 2023