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Recensioner av Hilton Garden Inn Baltimore Inner Harbor

3 out of 5
Hilton Garden Inn Baltimore Inner Harbor
625 S President St, Baltimore, MD

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 443 av 1000 recensioner" "
8 - Bra i betyg. 290 av 1000 recensioner" "
6 - Okej i betyg. 142 av 1000 recensioner" "
4 - Dåligt i betyg. 68 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 57 av 1000 recensioner" "

8,4/10

Renlighet

8,4/10

Personal och service

7,4/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

8/10 Bra

Charles

Reste med familj och småbarn, Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice place. The staff was lovely when I checked in and it was a nice part of town.
Bodde här 1 natt i maj 2024
Svar från Chenell 4 maj 2024
Thank you Charles for your 4 out 5 rating of us. We truly appreciate you and hope that if your travels bring you back to Harbor East. You would give us a visit.

10/10 Fantastiskt

William

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Great property but rooms wasn’t the cleanest. Juice splatter on the wall. Only issue I had was the bar service not so polite at all. They seemed like they had an attitude and didn’t want to serve me
Bodde här 3 nätter i april 2024
Svar från Chenell 4 maj 2024
Hi William, thank you for your feedback. May you give the hotel a call directly so we can resolve this matter with you.

6/10 Okej

lindsey

Gillade inte: Personal och service
None
Bodde här 6 nätter i april 2024
Svar från Chenell D 29 apr. 2024
Hi Lindsey, Thank you for your 3 out of 5 rating. May you give the hotel a call directly to let us know how we can gain 5 out of 5 review the next time you are in Baltimore.

6/10 Okej

Arlene

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från Chenell 4 maj 2024
Thank you, Arlene, for your 3 out of 5 rating. We truly appreciate you.

4/10 Dåligt

Darren

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Great location and front desk staff were amazing through our entire stay! Room looked outdated with ripped carpet. Did not like the window walls. Room was small. Bathroom towel rack was over the toilet... BAD SPOT. Did not like the fact that the pool is through a separate entity and closed at 3:45pm. We had to change things around in order to get pool time in. Had to make 2 calls before housekeeping staff sent us requested towel and rag replenishments. Didn't like the parking set up. Would not have stayed if valet wasn't an option. One of my bad hotel experiences and felt it was a bit overpriced.
Bodde här 2 nätter i april 2024
Svar från Trudie 21 apr. 2024
Thank you for the feedback. We apologize for the issues you encountered during your stay. We take these matters seriously and assure you that they are being addressed.

10/10 Fantastiskt

Steven

Bodde här 2 nätter i mars 2024
Svar från Trudie 22 apr. 2024
Thanks for the review! !

2/10 Väldigt dåligt

carlos

Reste med sin partner
Gillade inte: Bekvämligheter
This is a beaten up, dirty and outdated hotel. Although location is prime, rooms are quite dusty and awful. The bath is almost falling apart. The sink was clogged and the mirror frame all rotten and broken. There was a rotten like odor from ice maker machine room. Staff at the bar/restaurant was not properly trained to be bar tending or serving. Beds are comfortable and to me this is a 2 start hotel. I’m very disappointed of the Hilton hotels chain but the Starbucks in the hotel was nice and staff more qualified than the hotel’s..that was quite strange…Hilton hotels, please update the rooms and restaurant…tired of seeing carpet all over…it’s quite a shame to pay so much for such mediocre service and hotel amenities. Also make the effort to hire more qualified hospitality staff. Pls note the hotel has limited disability showers so reserve your room in advance.
Bodde här 4 nätter i april 2024
Svar från Chenell 17 apr. 2024
Hello Carlos,Thank you so much for your review. It sounds like we have missed an opportunity with you. Please reach out to the hotel directly so we can discuss this matter further.

10/10 Fantastiskt

Ann Marie

Bodde här 1 natt i april 2024
Svar från Chenell 4 maj 2024
Thank you, Ann Marie, for you 5 out of 5 rating. We hope if your travels bring you back to Baltimore we will see you then.

2/10 Väldigt dåligt

Jennifer

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
The first night was fine, however the second night there was a lady who was getting arrested who was a guest of a wedding party. There was an armed federal agent in the lobby and tells us this happens all weekend long. The hotel is not that old, but needs serious updating. Wallpaper peeling, ripped mattresses, clogged sinks etc. There are no hairdryers in the rooms. Had to request and it took them over an hour for staff to bring them up for the 2 rooms we had. No mugs for coffee or glasses for water. Basically nothing in the room that can be stolen. For a nice area of town, it’s not a good look for Hilton. At least the staff was nice and so was the Federal police agent. lol
Bodde här 3 nätter i april 2024
Svar från Trudie 13 apr. 2024
Thank you for the feedback on your stay! I

10/10 Fantastiskt

Timothy J

Gillade: Renlighet och bekvämligheter
Everything good..
Bodde här 1 natt i mars 2024
Svar från Trudie 3 apr. 2024
Thanks for sharing !

10/10 Fantastiskt

Sheryl

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had a great view of the Katyn Memorial Park and hotel staff were very friendly; the room was in overall good condition with some minor wear and tear on commonly used commodities - desk had minor damage and area under the fridge was water damaged. Over all we had a great stay and enjoyed all the area had to offer.
Bodde här 2 nätter i mars 2024
Svar från Trudie 3 apr. 2024
Thank you for sharing your stay experience with us .

8/10 Bra

Heather, ARLINGTON

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Check-in is a bit confusing, since the counter is shared with another hotel. I got in the wrong line and had to go back to the end of the correct line. The room and bathroom were clean and nice, although we had no clock except the microwave, which was way off.
Bodde här 1 natt i mars 2024
Svar från Trudie 3 apr. 2024
Thanks for the feedback on your stay .

6/10 Okej

Eric

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Housekeeper entered the room while we were out and we didn’t request housekeeping. Took the used towels, which required requesting more from the front desk. Ice maker didn’t work on our floor or the floor below; had to try a few floors to find a working machine. Shower left a puddle on the floor every use, no matter what. Bed linens were ripped.
Bodde här 2 nätter i mars 2024
Svar från Trudie 21 mars 2024
Thank you for the feedback on your stay. I will forward this to housekeeping manager. Have a great day.

6/10 Okej

Carla

Reste med familjen
Gillade inte: Personal och service och bekvämligheter
The property was just ok, a lot of outdated spaces and customer service was horrible. The staff was not warm & inviting at all. Anytime you corresponded with anyone, it was like you were bothering them, they kept everything short and even hung up the phone quickly before the conversation was over. In contrast, the valet guys were great & helpful but to have booked with a Hilton brand hotel, it was very off putting!
Bodde här 2 nätter i mars 2024
Svar från Trudie 21 mars 2024
Thank you for sharing about your stay. We take this matter seriously and assure you that they are being addressed. have a great day.

10/10 Fantastiskt

Michelle

Gillade: Renlighet
Great
Bodde här 1 natt i mars 2024
Svar från Trudie 21 mars 2024
Thank you for the feedback back. Have a great day. .

6/10 Okej

Anthony

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
The staff was super nice and helpful! The rooms are dated.
Bodde här 1 natt i mars 2024
Svar från Trudie 21 mars 2024
Thanks for the feedback. Have a great day !

2/10 Väldigt dåligt

Matt

Bodde här 1 natt i mars 2024
Svar från Trudie 7 apr. 2024
Thank you for the review .

4/10 Dåligt

Karen

Reste i grupp
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
The room we stayed in was very outdated. The room had key pods, but no Keurig. We asked for a coffee maker three times in a course of a day and a half and finally we got a coffee maker which was not compatible with Keurig. So we asked for coffee for coffee maker they brought that took our the door knob, fell off of the bathroom and you can see it was replaced numerous times when we called for valet service they brought the wrong car.
Bodde här 2 nätter i mars 2024
Svar från Trudie 6 mars 2024
Thank you for sharing the feedback on your stay. We apologize for the issues you encountered. We take these matters seriously and assure you that they are being addressed. Thank you .

8/10 Bra

Kenneth

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I like that most of my activities were accessible by walking or a short uber ride
Bodde här 1 natt i mars 2024
Svar från Trudie 5 mars 2024
Thank you for your feedback on your stay !

6/10 Okej

Stephanie

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel is in a very noisy area. Whole hotel has the odor of marijuana. Hotel is extremely loud with partying at all hours
Bodde här 2 nätter i februari 2024
Svar från Trudie 5 mars 2024
Thank you for the feedback on your stay! We take these matters seriously and assure you that they will be addressed.

6/10 Okej

Rosemarie

Reste med sin partner
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter
The aquarium was walking distance as were various restaurants. The hotel seemed to have a linen issue at check in and a lot of rooms were not ready for check in for more than 3 hours. I was unable to check in until almost 6pm when check in was at 3pm. My room was not cleaned the next day and I was unable to get clean towels or a clean comforter due to my partner spilling coffee on ours. Also I had to ask for a hair dryer as one was not present in our room. Otherwise the area is perfect. I would stay again, but would call ahead to make sure there are no linen shortages.
Bodde här 2 nätter i februari 2024
Svar från Trudie 5 mars 2024
Thank you for sharing the feedback with us. We apologize for the inconvenience caused to you. We will address these matters.

4/10 Dåligt

Shinise

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I got to the hotel around 2;40 no clean rooms I was told I waited for a whole hour for my room. When I had somewhere to be at 4:00i got to My room around 4:00 The front desk man was very helpful.But then I called for some towels the next morning.one never came .
Bodde här 1 natt i februari 2024
Svar från Trudie 20 feb. 2024
We apologize for the inconveniences you experienced. I feel that we have a missed opportunity here. May you please reach out to the hotel direct so we can hear more?

6/10 Okej

Brandy

Reste med familj och småbarn
Gillade: Personal och service
Got to the hotel and all of the staff we interacted with were very nice. Became a little frustrated when our room wasn’t ready until almost an hour after check in time. The hotel could use some cosmetic updates(peeling wallpaper, stains on carpet, etc.) was also disappointment to find that the pool closes at 3:30p.m.
Bodde här 1 natt i februari 2024
Svar från Trudie 20 feb. 2024
Thank you for taking the time to rate your stay! We apologize for the inconvenience. We hope that you will give us another chance to make it better. I will investigate why pool was closed.

10/10 Fantastiskt

Reinaldo

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i februari 2024
Svar från Trudie 20 feb. 2024
Thank you for the review. Happy to see your stay was great!

4/10 Dåligt

Michael

Reste med familj och småbarn, Reste med familjen
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
No parking. Had to pay an additional 80 to park for 2 days. The hotel advertised that they had a pool but did not. The pool that was available for users belonged to the gym that was in the same building.
Bodde här 2 nätter i december 2023
Svar från Trudie 16 feb. 2024
Thank you for the feedback on your stay. Parking is 35 in and out. The pool is on the 2nd floor. It is the Mac. It is free for guest to use. Please give us a call so we can make this better .

10/10 Fantastiskt

Jesse

Reste med sin partner
Gillade: Bekvämligheter
The check in person very delight and staff.
Bodde här 1 natt i februari 2024
Svar från Trudie 12 feb. 2024
Thank you for the feedback on your stay .

2/10 Väldigt dåligt

Salzman

Affärsresenär, Reste med sin partner
Gillade: Renlighet
Gillade inte: Personal och service och boendets skick och faciliteter
This is basically a rat hole. My wife had to tether off her cell phone to access wifi in order to work. We were told a lot of people are on it this time of the day. That's a silly amswer for a hotel. The receptionists try to be nice but they are in a losing battle of issues they can't fix. This all leads down to bad and irresponsibility management.
Bodde här 2 nätter i februari 2024
Svar från Trudie 9 feb. 2024
We apologize for the inconvenience you experienced during your stay. We understand that WI-FI service can greatly impact your stay. We take concerns seriously and assure you they are being looked at. If we can make this better please reach out to our management time .

10/10 Fantastiskt

Ashley

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Trudie 9 feb. 2024
Thanks fir the 5- Stars .

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great location and very convenient. Would definitely stay here again.
Bodde här 2 nätter i februari 2024
Svar från Trudie 9 feb. 2024
Great to hear. Hope we see you soon.

10/10 Fantastiskt

Gregg

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The entire staff was super friendly and always will to help! Room was very clean!
Bodde här 2 nätter i januari 2024
Svar från Trudie 31 jan. 2024
Great thank you for the feedback ! Have a amazing day !

2/10 Väldigt dåligt

Daniel

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Trudie 22 jan. 2024
It seems we may have missed something. Please reach out to front desk to tell us about your stay.

2/10 Väldigt dåligt

George

Gillade inte: Personal och service
Horrible staff, rude, ill mannered, out right desp
The worst hotel experience ever, any where in the world. Horrible staff, rude, ill mannered, out right despicable. I left and will never return. I was verbally abused for up to 10 mins by 2 staff members. The abuse started with the Valet Parking staff who was insulting me for parking where another staff asked me to park earlier during check in. I was called all sort of names, most of the abuse took place at the front desk, where the staff refused to check me out when I decided not to stay at the hotel, she said she did not know how to do it and walked away. I had been up since 3am as my wife had surgery to remove a tumor in her brain at John Hopkins. All this took place close to midnight.
Bodde här 1 natt i januari 2024
Svar från Chenell 18 jan. 2024
Thank you so much for reaching out and making us aware of your stay. I truly appreciate you and hope that our conversation made you feel comfortable with our resolution. Please reach out to me with the contact information I have provided.

2/10 Väldigt dåligt

Roney

Bodde här 2 nätter i januari 2024
Svar från Trudie 29 jan. 2024
Looks like we may have missed something . Please reach out to us to tell us more about your stay .

10/10 Fantastiskt

erika

Bodde här 2 nätter i december 2023
Svar från Trudie 4 jan. 2024
Thank you for the 5-star review. Have a great day.

10/10 Fantastiskt

Irma

Bodde här 1 natt i december 2023
Svar från Trudie 3 jan. 2024
Thanks for the 5-stars. have a great day!

2/10 Väldigt dåligt

Star-Asia

Affärsresenär, Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Horrible the customer service was just horrible The sink was broke. They never had any linen. You had to leave your room to get room service.
Bodde här 2 nätter i december 2023
Svar från Trudie 31 dec. 2023
Thank you for taking the time to give feedback.

10/10 Fantastiskt

Justin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice, helpful people
Bodde här 1 natt i december 2023
Svar från Trudie 13 dec. 2023
Thanks for the great review. Have a happy holiday.

6/10 Okej

Steven

Bodde här 2 nätter i december 2023
Svar från Trudie 13 dec. 2023
Thanks for the review. Happy Holiday !

8/10 Bra

Dwayne

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel was nice,staff was pleasant and helpful. The only issue was housekeeping just opened the door and came in the room a day early talking about the room was checked out
Bodde här 2 nätter i december 2023
Svar från Trudie 12 dec. 2023
Thanks for the feed back . We apologize for house keeping entering your room .

6/10 Okej

mary

Bodde här 2 nätter i december 2023
Svar från Trudie 12 dec. 2023
Thanks for the review .

8/10 Bra

Tanya, Lansdowne

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Trudie 11 dec. 2023
Thanks for the review. Happy Holiday's to you.

10/10 Fantastiskt

Eugenia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från Chenell 9 dec. 2023
Thank you, Eugenia, for your 5 out of 5 rating. We are truly happy we were able to make you stay enjoyable. We hope to see you again soon.

2/10 Väldigt dåligt

Kelly

Reste i grupp
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service och rummets bekvämlighet
Can I get into my room?
My room card never worked for the elevator or my room. Every time I walked out of the hotel I had to have my room key reactivated. On the last occasion I was asked for my ID. I will never stay here again!
Bodde här 2 nätter i december 2023
Svar från Chenell 9 dec. 2023
Thank you so much for your feedback, Kelly! We truly appreciate your business, and we are looking to get our key card system upgraded soon. Thank you so much for staying with us.

6/10 Okej

Renee

Gillade: Personal och service och boendets skick och faciliteter
Found ants in my room
Bodde här 3 nätter i november 2023
Svar från Trudie 11 dec. 2023
Hello Renee thank you for letting us know about your stay. I will let the housekeeping know. Happy Holidays

8/10 Bra

Isaac

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Everything was great except the bed was Uncomfortable and room was very small. The television was extremely small!
Bodde här 2 nätter i november 2023
Svar från Trudie 30 nov. 2023
Thanks for the fee back about your stay .

2/10 Väldigt dåligt

Rosalind

Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
nice staff below average condition of rooms i plan to contact corporate and complain
Bodde här 4 nätter i november 2023
Svar från Trudie 30 nov. 2023
Thanks for the feedback. Have a great day.

10/10 Fantastiskt

Corinne

Bodde här 2 nätter i november 2023
Svar från Trudie 17 dec. 2023
Thanks for the review. happy Holiday's !

10/10 Fantastiskt

Kenya

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Was on the 5th floor, small comment about it and we were placed on the 11th floor no problem. Great customer service
Bodde här 1 natt i november 2023
Svar från Trudie 30 nov. 2023
Great ! Happy to hear about your stay . Have a great day .

10/10 Fantastiskt

Mary

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Complimentary breakfast customer service was wonderful
Bodde här 2 nätter i november 2023
Svar från Trudie 30 nov. 2023
Thanks for the feed back .

6/10 Okej

Dmitry

Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Renlighet
Toilet was not properly cleaned! Other than that it was great
Bodde här 1 natt i november 2023
Svar från Trudie 15 nov. 2023
Thank you for your feedback on your stay. Our guest reviews are important to us .