Exteriör

Recensioner av Hotel Indigo Baltimore Downtown, an IHG Hotel

4 out of 5
Hotel Indigo Baltimore Downtown, an IHG Hotel
24 West Franklin Street, Baltimore, MD

Recensioner

9,2

Underbart

10 - Fantastiskt i betyg. 712 av 1001 recensioner" "
8 - Bra i betyg. 187 av 1001 recensioner" "
6 - Okej i betyg. 51 av 1001 recensioner" "
4 - Dåligt i betyg. 19 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 32 av 1001 recensioner" "

9,4/10

Renlighet

9,4/10

Personal och service

8,8/10

Bekvämligheter

9,2/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Gloria

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff was really great. Helpful hospitable
Bodde här 4 nätter i maj 2024
Svar från General Manager 15 maj 2024
Dear Gloria, Your kind comments and excellent rating are greatly appreciated by all of us here at Hotel Indigo Baltimore Downtown. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon. Safe Travels,Eric ReyesGeneral Manager

10/10 Fantastiskt

Teresa, Lakewood Ranch

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This Hotel is very close to Peabody Conservatory which has been very handy on our visits to Baltimore. The staff is very friendly and always helpful. We have stayed so many ties that they remember our names! Excellent hotel and staff!
Bodde här 3 nätter i maj 2024
Svar från General Manager 13 maj 2024
Dear Teresa, Thank you for choosing Hotel Indigo Baltimore Downtown and for the feedback. We are glad our location was convenient for everything you wanted to do on this visit.  We are also delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. Thank you again, and we look forward to your next visit.Safe Travels,Eric ReyesGeneral Manager

10/10 Fantastiskt

Andrew

Affärsresenär
Gillade: Bekvämligheter
Staff all extremely helpful and friendly. Checkin, bar, cleaning staff and check out. Ambiance in hotel very relaxing. Bar was great. Enjoyed the burger. Room also very comfortable. Great location. Walked to what I needed.
Bodde här 3 nätter i maj 2024
Svar från General Manager 11 maj 2024
Dear Andrew, Thank you for sharing your experience at Hotel Indigo Baltimore Downtown and highlighting our property's key features. We are delighted to know your dinner at Poets Modern Cocktails & Eats was perfectly prepared and served. We also appreciate you mentioning our convenient location and amazing ambiance. We are also thrilled to read that our associates took excellent care of you. Thank you for staying with us, and we hope you will make us your hotel of choice on your next trip to Baltimore.Safe Travels,Eric ReyesGeneral Manager

10/10 Fantastiskt

Sharon, Milton

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice place for an overnight stay in Baltimore; self parking across the street; nice bar downstairs.
Bodde här 1 natt i maj 2024
Svar från General Manager 4 maj 2024
Dear Sharon, Thank you for sharing your experience at Hotel Indigo Baltimore Downtown and highlighting our property's key features. We are delighted to know you were pleased with our excellent on-site bar and liked the parking facility which is managed independently of our hotel. It was a pleasure to host you, and we look forward to your return visit.Safe Travels,Eric Reyes,General Manager

10/10 Fantastiskt

LeAnn

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is an amazing hotel. The staff are the best I’ve ever dealt with. Let us check in super early and we were able to sleep after our red eye for which we were very grateful. Comfortable beds and pilllows. The crab cakes at Poets are amazing!! Only issue we had was the strange up charges at breakfast. (Got charged $5 trying to not be wasteful and having them not include the eggs with breakfast.) Saw a lot more of Baltimore than we would have if we had stayed closer to the convention center.
Bodde här 4 nätter i april 2024
Svar från General Manager 1 maj 2024
Dear LeAnn, Thank you for staying at Hotel Indigo Baltimore Downtown and sharing your experience. We are delighted to know you were pleased with our courteous associates, comfortable beds, and pillows and liked our crab cake at Poets Modern Cocktails And Eats. However, we regret not meeting all your expectations. Thank you again for your feedback, and we look forward to your return visit. Safe Travels,Eric ReyesGeneral Manager

10/10 Fantastiskt

Laurie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The room was comfortable, the staff was welcoming, the location was perfect, and we enjoyed our stay.
Bodde här 2 nätter i april 2024
Svar från General Manager 27 apr. 2024
Dear Laurie, Thank you for being our guest at Hotel Indigo Baltimore Downtown and sharing your experience. We are delighted to know you were pleased with our ideal location, courteous associates, and exceptional accommodations. It was a pleasure to host you, and we look forward to welcoming you back soon. Safe Travels,Eric ReyesGeneral Manager

8/10 Bra

Shari

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Hotel was close to Peabody for a college tour. Property was nice. Not much nearby.
Bodde här 1 natt i april 2024
Svar från General Manager 20 apr. 2024
Dear Shari, Thank you for being our guest at Hotel Indigo Baltimore Downtown and sharing your experience. We are delighted to know you were pleased with our ideal location and well-maintained property. It was a pleasure to host you, and we look forward to your return visit. Safe Travels,Eric Reyes,General Manager

10/10 Fantastiskt

benoit

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice clean place , one of the freindlyest staff ever.
Bodde här 5 nätter i april 2024
Svar från General Manager 18 apr. 2024
Dear Benoit, Thank you for choosing Hotel Indigo Baltimore Downtown and sharing your experience. We are glad you liked our well-maintained hotel and that our devoted associates took great care of you. We will certainly share your praises with them. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Safe Travels,Eric ReyesGeneral Manager

10/10 Fantastiskt

Rozay

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från General Manager 18 apr. 2024
Dear Rozay, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Hotel Indigo Baltimore Downtown, and we look forward to welcoming you back soon.Safe Travels,Eric ReyesGeneral Manager

6/10 Okej

Aimee

Reste med familj och småbarn
Gillade: Personal och service och boendets skick och faciliteter
The staff at Hotel Indigo are by far their greatest asset. They are warm, hospitable and helpful. The rooms have charm and you don't hear your neighbors through the walls. The bathroom needed a deep cleaning (grout and shower tiles had dirt and ick from previous stays). Pleasant place to stay for a quick trip.
Bodde här 2 nätter i april 2024
Svar från Eric Reyes General Manager 13 apr. 2024
Dear Aimee, Thank you for being our guest and for sharing your feedback with us. We are glad you enjoyed your stay and liked our devoted staff and the services provided by them. We are also pleased to know that you rested well in our comfortable accommodations. However, we apologize for the housekeeping issues you faced in your bathroom, and we will share them with the appropriate teams to ensure such oversights are not repeated. It was a pleasure serving you, and we hope to welcome you back soon.Safe Travels,Eric ReyesGeneral Manager

10/10 Fantastiskt

Katherine, Crofton

Bodde här 2 nätter i april 2024
Svar från General Manager 1 maj 2024
Dear Katherine, Thank you for your recent stay at the Hotel Indigo Baltimore Downtown and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting our area. We enjoyed having you as our guest, and we hope to see you again soon. Safe Travels,Eric Reyes,General Manager

8/10 Bra

Lisa, St. Louis

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The coffee is inexcusably bad — on two visits 6 months apart. Foot’s get that fixed. Staff are wonderful.
Bodde här 4 nätter i mars 2024
Svar från Eric Reyes General Manager 12 apr. 2024
Dear Lisa, Thank you for being our guest again, and we are flattered by your generous review of Hotel Indigo Baltimore Downtown. It is very kind of you to recognize our devoted staff for their service. However, we have taken note of your specific comments regarding the coffee and will share them with the appropriate team. We look forward to having you as our guest again whenever your travels bring you back to the city. Safe Travels,Eric ReyesGeneral Manager

10/10 Fantastiskt

Daniel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
*
Bodde här 1 natt i april 2024
Svar från Eric Reyes General Manager 4 apr. 2024
Dear Daniel, Thank you for being our guest and for the great rating! It is excellent to learn how much you enjoyed your time at Hotel Indigo Baltimore Downtown and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon. Safe Travels,Eric ReyesGeneral Manager

8/10 Bra

Issam

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
No outdoor space.
Bodde här 2 nätter i mars 2024
Svar från General Manager 31 mars 2024
Dear Issam, Thank you for your kind rating. We are glad you had an overall pleasant stay. However, we regret not meeting all of your expectations. Feedback like yours gives us valuable insight to improve our accommodations and guest experience; therefore, we appreciate all of your comments. Thank you again; we hope you will revisit us in the future.Safe Travels,Eric ReyesGeneral Manager

10/10 Fantastiskt

Maeghan

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved the hotel
Bodde här 2 nätter i mars 2024
Svar från GENERAL MANAGER 30 mars 2024
Dear Maeghan, Thank you for sharing your experience at Hotel Indigo Baltimore Downtown. We are pleased to read how much you enjoyed your stay; everything we do is aimed at making our guests feel right at home. It was a pleasure having you, and we look forward to seeing you again on your next visit to the area.Safe Travels,Eric Reyes,General Manager

10/10 Fantastiskt

ellen

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Clean, quiet and everyone was extremely helpful
Bodde här 3 nätter i mars 2024
Svar från General Manager 27 mars 2024
Dear Ellen, Thank you for choosing Hotel Indigo Baltimore Downtown and for the kind review. We are glad you had a perfect stay and that our well-kept property with relaxing atmophere and thoughtful associates exceeded your expectations. Thank you again for being our guest; we look forward to your next visit.Safe Travels,Eric ReyesGeneral Manager

10/10 Fantastiskt

Roberta

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
staff
Bodde här 1 natt i mars 2024
Svar från General Manager 27 mars 2024
Dear Roberta, Thank you for the kind review and high rating of Hotel Indigo Baltimore Downtown. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they had a significant role in making your stay with us so memorable. Thank you for allowing us to be of service. We look forward to having the pleasure of doing so again soon.Safe Travels,Eric ReyesGeneral Manager

10/10 Fantastiskt

John Francis

Bodde här 1 natt i mars 2024
Svar från Eric Reyes General Manager 14 apr. 2024
Dear Mr. Francis, Thank you for your recent stay at the Hotel Indigo Baltimore Downtown and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting the city. We enjoyed having you as our guest, and we hope to see you again soon. Safe Travels,Eric ReyesGeneral Manager

10/10 Fantastiskt

Keir Andre, Saint Albans

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice hotel. Would stay in again. The only negatives is that you have to pay for parking in a garage across the street, and the homeless population also sleep on the sidewalk right across the street. Unfortunately, the hotel has no control over the latter.
Bodde här 2 nätter i mars 2024
Svar från General Manager 23 mars 2024
Dear Mr. Andre, Thank you for choosing Hotel Indigo Baltimore Downtown. We are glad you had an overall pleasant experience. We understand your concerns regarding the parking charges; however, the parking facility is managed independently of our hotel, and the fees are set by the external operator. We will share your comments appropriately and regret any inconvenience this may have caused you. Additionally, we regret for any inconvenience or discomfort caused due to certain individuals outside our hotel premises. Thank you again; we hope to welcome you back in the future.Safe Travels,Eric ReyesGeneral Manager

8/10 Bra

Michael, New York

Affärsresenär
Gillade: Renlighet och boendets skick och faciliteter
I thought the property was either nice day. Location of the property was adequate for my purposes were business. I felt the parking options were a little limited. However, I think they’re property itself is good for business travelers.
Bodde här 2 nätter i januari 2024
Svar från General Manager 21 mars 2024
Dear Michael, Thank you for choosing Hotel Indigo Baltimore Downtown while you were here for a business visit. We are glad you had a comfortable experience and that our historic Mt. Vernon neighborhood location, with its proximity to the Inner Harbor and numerous attractions, yet situated on a serene neighborhood street, ideally suited your needs. Thank you again for being our guest; we look forward to welcoming you back soon.Safe Travels,Eric ReyesGeneral Manager

10/10 Fantastiskt

Elizabeth

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good location in Mt Vernon. Parking structure across the road which is convenient and reasonable. Restaurant downstairs was nice. We ate breakfast there and the two ladies who served us were very friendly and made you feel very comfortable and at home. Thank you, Alysha! Would stay there again!
Bodde här 2 nätter i mars 2024
Svar från General Manager 18 mars 2024
Dear Elizabeth, Thank you for choosing Hotel Indigo Baltimore Downtown and for your kind review. We are delighted to learn that you had a perfect stay and that our historic Mt. Vernon neighborhood location, with its proximity to the Inner Harbor and numerous attractions, yet situated on a serene neighborhood street, ideally suited your needs. It is also great to see that you enjoyed your dining experience at one of our in-house restaurants and that the service provided by our breakfast attendants, especially Alysha, met your expectations. Thank you again for the feedback and for your excitement about returning; we look forward to your next visit.Safe Travels,Eric ReyesGeneral Manager

8/10 Bra

Andre

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nothing.It was all good.Excellent property and location
Bodde här 1 natt i mars 2024
Svar från General Manager 14 mars 2024
Dear Andre, Thank you for reviewing your recent stay at Hotel Indigo Baltimore Downtown. We are glad we exceeded all of your expectations and that our well-kept property and prime location made for a memorable experience. Thank you again; we look forward to welcoming you back soon.Safe Travels,Eric ReyesGeneral Manager

10/10 Fantastiskt

Vivian

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It is a beautiful place and staff very helpful. Close to Washington Monument, Walter Museum and Peabody library.
Bodde här 2 nätter i mars 2024
Svar från General Manager 12 mars 2024
Dear Vivian, Thank you for choosing Hotel Indigo Baltimore Downtown and for your kind review. We are glad you had a perfect stay and that our well-kept property and thoughtful associates met your expectations. It is great to see that our proximity to the Washington Monument, Walter Museum, and Peabody Library was convenient for everything you wanted to do on this visit. Thank you again; we look forward to welcoming you back soon.Safe Travels,Eric ReyesGeneral Manager

10/10 Fantastiskt

Jonathan

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Really clean and quiet
Bodde här 1 natt i mars 2024
Svar från General Manager 11 mars 2024
Dear Jonathan, Thank you for the kind review review. It is wonderful you enjoyed your time at Hotel Indigo Baltimore Downtown so much! We strive for excellence, so we are thrilled you appreciated our clean property and quiet atmosphere. Your praise lets us know we're doing our job, and we look forward to hosting you again for another exceptional experience.Safe Travels,Eric ReyesGeneral Manager

10/10 Fantastiskt

Mikako

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Love this hotel every time I visit Peabody
Bodde här 2 nätter i februari 2024
Svar från General Manager 10 mars 2024
Dear Mikako, We are so glad to read your return visit to Hotel Indigo Baltimore Downtown was fantastic. Nothing pleases us more than to know we have provided everything necessary for you to have a wonderful stay. Thank you for your continued patronage over the years, and we sincerely appreciate your loyalty.Safe Travels,Eric ReyesGeneral Manager

10/10 Fantastiskt

Nyonteh

Wonderful
Bodde här 1 natt i mars 2024
Svar från General Manager 9 mars 2024
Dear Nyonteh, Thank you for choosing Hotel Indigo Baltimore Downtown. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We look forward to welcoming you again soon.Safe Travels,Eric ReyesGeneral Manager

10/10 Fantastiskt

Lisa

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everyone was very helpful and considerate towards your needs. And professional and made your stay very enjoyable.
Bodde här 2 nätter i mars 2024
Svar från General Manager 8 mars 2024
Dear Lisa, Thank you so much for this excellent review. We are glad that everything went great during your stay and that our exceptional hospitality made for a memorable experience. Thank you again for being our guest, and we look forward to welcoming you back to Hotel Indigo Baltimore Downtown.Safe Travels,Eric ReyesGeneral Manager

10/10 Fantastiskt

Thomas

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was good!
Bodde här 3 nätter i februari 2024
Svar från General Manager 4 mars 2024
Dear Thomas, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Hotel Indigo Baltimore Downtown. We look forward to welcoming you back on your next visit!Safe Travels,Eric Reyes,General Manager

10/10 Fantastiskt

Juan

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great staff, good location.
Bodde här 3 nätter i februari 2024
Svar från General Manager 28 feb. 2024
Dear Juan, Thank you for reviewing your recent experience at Hotel Indigo Baltimore Downtown. We are delighted to know that you had a great time here and that you were especially pleased with our ideal location and devoted associates. It was a pleasure having you here, and we look forward to hosting you again.Safe Travels,Eric Reyes,General Manager

10/10 Fantastiskt

Peter J

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff excellent service always friendly and welcoming remember us from previous visits. Love the breakfast/ding room, the concessions, coffee maker in room. Really love you all. See you again soon.
Bodde här 1 natt i februari 2024
Svar från General Manager 27 feb. 2024
Dear Peter, Thank you for your review. We appreciate you for recognizing our devoted associates, as they truly love to deliver exceptional hospitality to each and every guest. We are also happy you loved our breakfast offerings and everything we provide here. It was a pleasure having you at Hotel Indigo Baltimore Downtown, and we look forward to serving you again soon. Safe Travels, Eric Reyes General Manager

10/10 Fantastiskt

Emily

Bodde här 1 natt i februari 2024
Svar från General Manager 21 mars 2024
Dear Emily, We appreciate you taking the time to leave your kind rating for Hotel Indigo Baltimore Downtown. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We look forward to seeing you again soon!Safe Travels,Eric ReyesGeneral Manager

10/10 Fantastiskt

Bruce

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel itself is fantastic. Staff is friendly and accomodating. They always smiled. Some of the staff remembered me from a trip in August. Foom was nice, clean and bed was very comfortable. Third time I have stayed in the hotel and I will be back again in a couple of weeks. Excellent value.
Bodde här 3 nätter i februari 2024
Svar från General Manager 23 feb. 2024
Dear Bruce, Thank you for taking the time to share your positive impressions of your recent stays with us at Hotel Indigo Baltimore Downtown. It brings us immense joy to learn that our associates made a memorable impact through their warm and welcoming service, going the extra mile to recognize you from your previous visits. Your appreciation for the cleanliness and comfort of your room, along with the exceptional value you found in choosing our modern boutique hotel, are highlights we cherish deeply. Ensuring your satisfaction and comfort remains our top priority, and it's rewarding to know we have consistently met your expectations. Your continued preference for our hotel is the greatest compliment, and we look forward to making your next visit just as enjoyable, if not more.Safe Travels,Eric ReyesGeneral Manager

10/10 Fantastiskt

Milena

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We loved our stay at the Hotel Indigo. It is very convenient to Peabody Conservatory. We could walk there in about 5 minutes, but chose to get an Uber at night time, as we were not so sure about the area’s safety. During the day it is OK, if you keep your wits about you, as you would in any large city. The staff at the hotel was very friendly and always eager to help. The beds and pillows were comfortable. Linens and toiletries smelled amazing. Breakfast was great, but I recommend going down for breakfast early, as when we finished our breakfast at around 8:30, there was a short line of people waiting for tables. It was probably just 2 or 3 groups, though, and I don’t know how long they had to wait. Parking was also not a problem, as there is a garage just across the street with overnight parking for $14/day
Bodde här 1 natt i februari 2024
Svar från General Manager 21 feb. 2024
Dear Milena, Thank you for being our guest at Hotel Indigo Baltimore Downtown and for your generous feedback. We are pleased to know that we exceeded all of your expectations during your recent visit. We are particularly glad that you loved our comfortable accommodations, dedicated associates, and proximity to the Peabody Conservatory. We are also happy to know that you enjoyed our delicious breakfast at our in-house restaurant. We appreciate your business, and we look forward to welcoming you again whenever your travels bring you back to Baltimore.Safe Travels,Eric ReyesGeneral Manager

10/10 Fantastiskt

Jeffrey

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great neighborhood, comfortable rooms, very friendly helpful staff
Bodde här 2 nätter i februari 2024
Svar från General Manager 21 feb. 2024
Dear Jeffrey, Thank you for choosing Hotel Indigo Baltimore Downtown for your recent stay. We are pleased to know that you enjoyed our relaxing accommodations, the excellent service provided by our attentive associates, and our convenient location. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Safe Travels,Eric ReyesGeneral Manager

10/10 Fantastiskt

Barry

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great experience
Bodde här 1 natt i februari 2024
Svar från General Manager 20 feb. 2024
Dear Barry, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hotel Indigo Baltimore Downtown. We look forward to your return and wish you all the best with your future travels.Safe Travels,Eric Reyes,General Manager

10/10 Fantastiskt

Milena

Bodde här 1 natt i februari 2024
Svar från General Manager 21 mars 2024
Dear Milena, We are delighted with your rating! It's wonderful to know that you enjoyed so much about your time at Hotel Indigo Baltimore Downtown. We look forward to serving you again in the future.Safe Travels,Eric ReyesGeneral Manager

10/10 Fantastiskt

Joycelyn

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Customer Service was top notch. I loved the hospitality. The young man name T was very nice, he made checking in easy. The two ladies at the ftont desk were helpful. Scott at the bar, thanks for that drink. Thank you security for making sure we were safe. I recommend this hotel.
Bodde här 3 nätter i februari 2024
Svar från General Manager 19 feb. 2024
Dear Jocelyn, Thank you for sharing your feedback regarding your recent stay at Hotel Indigo Baltimore Downtown. Our team takes immense pride in delivering exceptional service, and we are delighted to hear that you found it to your liking. Your recommendation means a lot to us, and we look forward to welcoming you back for another outstanding visit.Safe Travels,Eric ReyesGeneral Manager

10/10 Fantastiskt

Heather

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från General Manager 20 feb. 2024
Dear Heather, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Hotel Indigo Baltimore Downtown. We hope to have the pleasure of doing so again on your next visit to the area.Safe Travels,Eric Reyes,General Manager

10/10 Fantastiskt

mario

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från Eric Reyes General Manager 16 feb. 2024
Dear Mario, We are pleased to receive your generous rating for Hotel Indigo Baltimore Downtown. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Safe Travels,Eric ReyesGeneral Manager

10/10 Fantastiskt

Donette

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2024
Svar från General Manager 10 feb. 2024
Dear Donette, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Hotel Indigo Baltimore Downtown. We look forward to welcoming you back on your next visit!Safe Travels,Eric ReyesGeneral Manager

6/10 Okej

pedro

cool
Svar från General Manager 8 feb. 2024
Dear Pedro, Thank you for being our guest and sharing your rating about your visit. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you this way.Safe Travels,Eric ReyesGeneral Manager

10/10 Fantastiskt

Stefano

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i januari 2024
Svar från Eric Reyes General Manager 7 feb. 2024
Dear Stefano, Thank you for your recent stay at the Hotel Indigo Baltimore Downtown and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting the city. We enjoyed having you as our guest, and we hope to see you again soon. Safe Travels,Eric ReyesGeneral Manager

10/10 Fantastiskt

Mark

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great stay for any occasion
Enjoyed the area for it was walkable to any location. Last time we stayed near the harbor and it was not a very nice area. This hotel was clean, the food at the restaurant was really good, and the service all around was also very good.
Bodde här 3 nätter i januari 2024
Svar från Eric Reyes General Manager 4 feb. 2024
Dear Mark, Thank you for sharing your experience at Hotel Indigo Baltimore Downtown and highlighting our property's key features. We are delighted to know your dinner at Poets Modern Cocktails & Eats was perfectly prepared and served! It will be a pleasure to share your compliments with our chef and wait staff. We are also delighted that our historic Mt. Vernon neighborhood location, with its proximity to the Inner Harbor and numerous attractions, yet situated on a serene neighborhood street, is ideally suited to your needs. Thank you for staying with us, and we hope you will make us your hotel of choice on your next trip to Baltimore!Safe Travels,Eric ReyesGeneral Manager

10/10 Fantastiskt

Lynne, brooklyn

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great staff, nice property. Would stay there again!
Bodde här 1 natt i januari 2024
Svar från General Manager 30 jan. 2024
Dear Lynne, Thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed our beautiful property and the excellent service provided by our staff. Thank you for being our guest. We look forward to welcoming you back to Baltimore.Safe Travels,Eric ReyesGeneral Manager

10/10 Fantastiskt

Angeline, Woodbridge

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very friendly staff and very nicely appointed, clean room.
Bodde här 1 natt i januari 2024
Svar från General Manager 31 jan. 2024
Dear Angeline, Thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed our refreshing accommodations and the excellent service provided by our staff. Thank you again for being our guest. We look forward to welcoming you back to Baltimore.Safe Travels,Eric ReyesGeneral Manager

2/10 Väldigt dåligt

Jenil

Reste med sin partner
Gillade inte: Personal och service och bekvämligheter
TLDR: We have stayed in over 20 hotels in Downtown Baltimore and this is by far the worst one. I strongly urge you to consider staying elsewhere. The only redeemable thing about this property is the kind bartender, Scott, who treated us with kindness and respect. The rest of the hotel staff should strongly consider a job outside of customer service. We stayed at Hotel Indigo from December 25-28. On the second night, we found dry blood stains on our pillowcase and immediately took it down to the front desk. The gentleman advised my fiance to have me call down to speak with the manager as the reservation was under my name. Upon calling, the manager, CHRISTY, answered the phone and spoke with me in a very rude tone, informing me that we had to come down and speak with her in person (despite my fiance being instructed otherwise a few minutes earlier).. Once at the front desk, Christy coldly asked "y'all packed y'all stuff up?".. We received no greeting or apology from her or the gentleman sitting beside her whom the situation was initially brought to. After some back and forth, we agreed to be moved to another room and asked Christy to put us in contact with her leadership, whom we never heard from. Weeks later, we are still blown away by the lack of professionalism and tact from these individuals. I almost didn't write this review as it's been a while since the trouble, however I feel I'd be doing all prospective guests a disservice by not sharing our terrible experience.
Bodde här 3 nätter i december 2023
Svar från General Manager 30 jan. 2024
Dear Jenil, Thank you for choosing Hotel Indigo and for taking the time to provide feedback about your experience at Hotel Indigo BALTIMORE DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Safe Travels,Eric ReyesGeneral Manager

10/10 Fantastiskt

Charlotte

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is a lovely hotel, at the center of historic Baltimore. I loved walking around the neighborhood in the snow!
Bodde här 3 nätter i januari 2024
Svar från Eric Reyes General Manager 27 jan. 2024
Dear Charlotte, Thank you for the kind review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Hotel Indigo Baltimore Downtown, and we look forward to your next stay.Safe Travels,Eric ReyesGeneral Manager

10/10 Fantastiskt

Verifierad resenär

Central cozy nook
It was a nice experience. Everyone from the front desk to the person sharing about the history of the Indigo building was warm. The location is conveniently located with restaurants near by. The parking on for overnight Sunday was only 14 dollars.
Bodde här 1 natt i januari 2024
Svar från Eric Reyes General Manager 27 jan. 2024
Dear Guest, Thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed our convenient location and the excellent service provided by our staff. Thank you for being our guest. We look forward to welcoming you back to the city.Safe Travels,Eric ReyesGeneral Manager

10/10 Fantastiskt

barbara

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från General Manager 25 jan. 2024
Dear Barbara, Thank you for rating your stay at Hotel Indigo Baltimore Downtown. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Safe Travels,Eric ReyesGeneral Manager

10/10 Fantastiskt

david

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Always a wonderful staff, clean beautiful place to stay, and always accommodating. Always stay here when in Baltimore
Bodde här 2 nätter i januari 2024
Svar från General Manager 26 jan. 2024
Dear David, Thank you for being our guest and for taking the time to review your experience at Hotel Indigo Baltimore Downtown. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Safe Travels,Eric ReyesGeneral Manager