Terrass/Patio

Recensioner av Grand Mercure Bangkok Atrium

5 out of 5
Grand Mercure Bangkok Atrium
1880 New Petchburi Road, Bangkok, Bangkok

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 431 av 1000 recensioner" "
8 - Bra i betyg. 375 av 1000 recensioner" "
6 - Okej i betyg. 116 av 1000 recensioner" "
4 - Dåligt i betyg. 49 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 29 av 1000 recensioner" "

8,8/10

Renlighet

8,8/10

Personal och service

8,2/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

8/10 Bra

Per

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Patcharaporn Crutmuang, Guest Experience Manager 20 mars 2024
Dear Per,We very much appreciate your feedback regarding your stay at the Grand Mercure Bangkok Atrium. Thank you for your recent stay awarding us positive rating. Your feedback is really appreciated. In the near future we hope to welcome you back again soon.Sincerely

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Had a great stay
Bodde här 3 nätter i december 2022
Svar från KK 29 dec. 2022
Dear Valued Guest,Thank you for your stay and taking the time to review your experience with us. We glad to learn that your stay was enjoyable. We look forward to welcoming you back again in the future.Sincerely Yours,Kannika KaewmaOperational Excellence Manager

10/10 Fantastiskt

Tony

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Mycket bra bonde
Bodde här 2 nätter i december 2022
Svar från KK 29 dec. 2022
Dear Tony,Thank you for your stay and taking the time to review your experience with us. We glad to learn that your stay was enjoyable. We look forward to welcoming you back again in the future.Sincerely Yours,Kannika KaewmaOperational Excellence Manager

8/10 Bra

Mathias

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bra intryck
Hotellets personal var väldigt välkomnande och trevliga! Vi blev uppgraderade till ett deluxe-rum som var väldigt enkelt inrett! Sängarna var sköna! Vi besökte hotellets Benihana restaurang och hade en väldigt trevlig upplevelse!
Benihana restaurang
Bodde här 1 natt i januari 2022
Svar från KK 25 jan. 2022
Dear Mathias, Thank you for your recent stay and dining at our Benihana Tepanyaki Restaurant. We're delighted to learn that you like the room upgraded to Deluxe and overall was a memorable experience, and you were well looked after by our team members. The team and I look forward to welcome you again soon. Sincerely Yours, Operational Exellence Manager

10/10 Fantastiskt

Patrik

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Världsklass
Kanon bra
Bodde här 2 nätter i februari 2020

8/10 Bra

Martin

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i februari 2020

10/10 Fantastiskt

Verifierad resenär

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Best hotel I have been in Bangkok, recommends thumbs up :)
Bodde här 4 nätter i april 2019
Svar från Belle 19 aug. 2019
Dear Guest, Thank you very much for choosing to stay with us and for your review. We are very happy to know that you have thoroughly enjoyed your stay at our hotel and that we were able to provide you with excellent service. Thank you again for recommending us to, when your travels bring you back to Bangkok, we hope to have you again at our hotel. Yours sincerely, Ditsaya Ponlawat Operational Excellence Manager

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 3 nätter i juli 2019
Svar från Belle 31 juli 2019
Dear Guest, Thank you so much for staying at Avani Atrium Bangkok. We hope you have enjoyed your days with us and that you had a great experience exploring Bangkok. We look forward to seeing you again in the not too distant future. Yours sincerely, Ditsaya Ponlawat Operational Excellence Manager

10/10 Fantastiskt

Bo

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Avani Atrium Bangkok Hotel - rekommenderas
Jag kan verkligen rekommendera detta hotell, jag hade ett rum Executive Suite med Business Lounge Access som var mycket bra. Bor en hel del i Bangkok och detta var mycket bra och ganska nära Suvarnabhumi flygplats eftersom jag skulle vidare nästa dag.
Bodde här 1 natt i juli 2019
Svar från Belle 24 juli 2019
Dear Bo, Thank yo so much for choosing to stay at our Executive Suite at Avani Atrium Bangkok. It is nice to know that you enjoyed your overall experience and thank you for mentioning about the AVANICLUB lounge. We will pass along your feedback with the entire team. We are grateful for your support and do sincerely hope we may have the pleasure of welcoming you back in the future. Yours sincerely, Ditsaya Ponlawat Operational Excellence Manager

6/10 Okej

Ali

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Helt ok men lite utanför
Helt ok hotell men lite utanför allt tog lite tid att ta sig in och se saker night train market är någon km borta som är perfekt att besöka på kvällarna
Bodde här 3 nätter i maj 2019
Svar från Belle 28 maj 2019
Dear Ali, Thank you very much for staying with us and for your review. We are sorry to learn that our location was not match to your preference, we hope you had a chance to use our hotel shuttle service also local taxi boat to explore the city. It is nice to know that you liked the Train market, there is a lot of local food to try and it is easy to get there by MRT only 2 stations away. We appreciate and value your feedback and thank you again for bringing this to our attention. We do sincerely hope we may have the pleasure of serving once you again at our property in the future. Yours sincerely, Ditsaya Ponlawat Operational Excellence Manager

8/10 Bra

Mikael

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Avani Atrium hotell
Jättefint och väldigt trevlig och hjälpsam personal. Kanonbra frukost nästan för mycket att välja på.Lite dyra priser på mat och dryck nettopriser påslag på ytterligare 17% vid betalning
Bodde här 2 nätter i mars 2019
Svar från Belle 26 mars 2019
Dear Mikael, Thank you for your feedback regarding to your recent stay with us. It is nice to hear you found our breakfast choice was variety and thank you for letting us know that you were impressed with service you received from our team. When your travels bring you back to Bangkok, we hope to have you again at our hotel. Yours sincerely, Ditsaya Ponlawat Operational Excellence Manager

10/10 Fantastiskt

Gunilla, Höganäs

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Härligt Hotel. Allt bra både pool och gym. Frukosten perfekt
Bodde här 3 nätter i februari 2019
Svar från Belle 11 mars 2019
Dear Gunilla, Thank you very much for your staying with us and for your review. We are pleased to hear you have enjoyed your overall experience including pool and gym. We appreciate you highlighting about you breakfast experience, we will be sure to share your comment with the team. Thank you again for sharing your experience, when your travels bring you back to Bangkok, we hope to have you again at our hotel. Yours sincerely, Ditsaya Ponlawat Operational Excellence Manager

10/10 Fantastiskt

Andreas, kai bea beach

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fint hotell med gratis transport service
Väldigt bra hotell med vacker utsikt från rummen gratis bussar som tar dig till makassan station eller centrum. Väldigt bra service och trevlig personal. Men hotellet ligger lite avsides och enda sättet att ta sig till hotellet är med tuktuk, taxi eller att använda sig av hotellets gratis service. Kan rekommendera detta hotellet.
Bodde här 2 nätter i februari 2019
Svar från Belle 19 feb. 2019
Dear Andreas, Thank you for staying with us and for your review. It is nice to hear you had a plasant stay with beautiful view from your room, shuttle service to MRT and shopping area and friendly staff. We will share your feedback with the team. Thank you again for sharing your experience, and we look forward to the opportunity to welcome you back again at our hotel. Yours sincerely, Ditsaya Ponlawat Operational Excellence Manager

8/10 Bra

Robert

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Helt ok hotel
Hotellet var ok men nämndes lite gammalt, som att det inte var uppdaterat på länge. Läget var inte optimalt och det var svårt att få tag på taxi. Ibland fick man vänta 20 minuter på en bil. Tunnelbanan var relativt nära. Frukosten var väldigt bra.
Bodde här 2 nätter i december 2018
Svar från Belle 9 jan. 2019
Dear Robert, Thank you for your review. It is our pleasure to have you with us. It is nice to hear you had a nice stay with good breakfast, we will pass along this feedback to the Kitchen team- they will be happy to hear this from you. We are very sorry to learn about your feedback regarding room maintenance, please rest assured that we shared your feedback to those concern and we will immediately look in to this to improve our service standard. We are grateful for your support and do sincerely hope we may have the pleasure of welcoming you back in the future. Yours sincerely, Ditsaya Ponlawat Operational Excellence Manager

8/10 Bra

Karin

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2018
Svar från Belle 2 jan. 2019
Dear Karin, Thank you very much for choosing to stay at Avani Atrium Bangkok. We hope you have enjoyed hotel facilities and service we provided. We look forward to your return. Yours sincerely, Ditsaya Ponlawat Operational Excellence Manager

10/10 Fantastiskt

Christoffer

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i februari 2018
Svar från Zarifa 7 mars 2018
Dear Christoffer, Thank you very much for choosing AVANI Atrium Bangkok and taking time to comment on your stay. We look forward to your return, and trust you will continue to make AVANI Atrium Bangkok your hotel of choice. With Regards, Clinton Lovell General Manager AVANI Atrium Bangkok

8/10 Bra

Christer

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i januari 2018
Svar från Zarifa 5 mars 2018
Dear Christer, Thank you very much for your positive review and for choosing to stay with us. We are pleased to learn that you had an overall good experience during your stay at AVANI Atrium Bangkok We look forward to your return, and trust you will continue to make AVANI Atrium Bangkok your hotel of choice. With best regards, Clinton Lovell General Manager AVANI Atrium Bangkok

10/10 Fantastiskt

Fanny

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fantastiskt hotell!
Efter en lång resa genom Thailand avslutade vi på avani atrium och vi kunde inte ha valt ett bättre hotell. Fantastiskt service på alla sätt och vis, fantastiskt rum och fanatisk mat. Sängen var den skönaste på hela resan, vi sov som små barn. Har absolut ingenting att klaga på. Boka detta hotell säger jag bara! Stort tack till Avani.
Svar från Zarifa 27 feb. 2018
Dear Fanny, Thank you very much for choosing AVANI Atrium Bangkok and taking time to describe about your stay experience. We are delighted to hear that you had an overall good experience and enjoyed our facilities. We thank you for sharing your positive experience and recommending our hotel to other travelers We hope to have the pleasure of welcoming you again in the future. With best regards, Clinton Lovell General Manager AVANI Atrium Bangkok

8/10 Bra

Hampus

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i januari 2018
Svar från Zarifa 12 jan. 2018
Dear Hampus, Thank you very much for choosing AVANI Atrium Bangkok and taking time to comment on your stay. We are delighted to hear that you had an overall good experience and enjoyed. We look forward to your return, and trust you will continue to make AVANI Atrium Bangkok your hotel of choice. With Regards, Clinton Lovell General Manager AVANI Atrium Bangkok

6/10 Okej

Per

Gillade: Renlighet och rummets bekvämlighet
Sköna stora sängar, bra badrum, många tv-kanaler. Har bott på detta hotell många gånger tidigare, men nu kändes det som att det gått ner i standard. Hotellet kändes ganska slitet och gammalt, trots renovering. Vi fick vänta ända tills 19:00 på att få tillgång till våra rum.
Bodde här 2 nätter i december 2017
Svar från zarifa 8 jan. 2018
Dear Per, Thank you very much for taking a moment to share your comments about our hotel. We were delighted to read that you enjoyed your time here with us. We are always grateful to receive constructive feedback from our return guest and we welcome constructively. Thank you once again for your feedback and we hope to have the pleasure of welcoming you back again soon in Bangkok. With best regards, Clinton Lovell General Manager AVANI Atrium Bangkok

10/10 Fantastiskt

Henrik

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Svar från zarifa 8 jan. 2018
Dear Expedia user, Thank you very much for taking a moment to share your comments about our hotel. We were delighted to read that you enjoyed your time here with us and had an overall good experience. We are always grateful to receive constructive feedback from our discerning guests to ensure we constantly improve our standards We hope to have the pleasure of welcoming you back in the near future With best regards, Clinton Lovell General Manager AVANI Atrium Bangkok

6/10 Okej

Anders

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 2 nätter i december 2017
Dear Anders, Thank you for taking the time to share your feedback. We are delighted that you have had a pleasant stay and enjoyed your visit. We look forward to your return, and trust you will continue to make AVANI Atrium Bangkok your hotel of choice.. With best regards, Clinton Lovell General Manager AVANI Atrium Bangkok

10/10 Fantastiskt

Jonny

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 6 nätter i september 2017
Dear Jonny, Thank you very much for choosing AVANI Atrium Bangkok and taking time to comment on your stay. We are delighted to hear that you had an overall good experience. We look forward to your return, and trust you will continue to make AVANI Atrium Bangkok your hotel of choice. With Regards, Clinton Lovell General Manager AVANI Atrium Bangkok

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfekt läge till allt och bästa servicen !
Det var ett helt underbar hotell med jätte bra service, god mat och fruktost. Personalen var jätte hjälpsamma med att boka taxi till olika stoppnings ställen, gav en information hur mycket det skulle kosta och åka taxi, bra hjälp med att komma tryggt till flygplatsen när man skulle åka hem ! Bra pool med bra service endå där perfekt när det blir jätte varmt i Bangkok ! Om man är sugen på att shoppa mycket och vill ha ett bra hotell så tycker jag att man ska boka detta hotell, nästa gång vi är i Bangkok kommer vi ta detta hotell igen ! Mycket nöjd gäst !
Bodde här 4 nätter i juli 2017
Dear Expedia User, Thank you for taking the time to provide your valued feedback following your recent stay at AVANI Atrium Bangkok! We are delighted that you have had a pleasant stay and enjoyed hotel facilities and happy to hear that you were impressed with our service standards on your recent visit. We can’t wait to have you back in the hotel on your next visit to Bangkok! With best regards, Clinton Lovell General Manager AVANI Atrium Bangkok

10/10 Fantastiskt

Roger, Sweden

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
nästan lyx
Bodde för andra gången på Avani Atrium och var minst lika nöjda. Bodde i executive rum vilket innebär snabb incheckning på 23 våningen av mycket trevlig personal. Stort luftigt rum med fin utsikt över Bangkoks skyline. Executive rum innebär tillgång till loungen på 23 våningen och detta gör hela vistelsen till lyxig. Frukost i lugn o ro på morgonen, frukt o lätta drycker under dagen och på kvällen lyxig buffe med det mesta och därtill fria drycker som vin, öl mousserande, vatten, juice m m och allt serveras av en fantastisk personal som finns där hela tiden mycket uppmärksamma o tillmötesgående. På det hela taget, en fantastisk vistelse och ett litet extra plus för servicen med transporttjänst ( gratis ) till MRT station och de flesta shoppingställena. Återkommer mer än gärna.
Bodde här 2 nätter i maj 2017
Svar från Clinton Lovell 13 juni 2017
Dear Roger, Thank you for your continued support of AVANI Atrium Bangkok and it is our great pleasure to welcome you back. We are pleased to hear that you had a pleasant stay at our Executive Room and enjoyed exclusive privilege at our AVANICLUB Executive Lounge. As well, we appreciate your compliments of the outstanding team members at the AVANICLUB Executive Lounge. The team and I are delighted to have had the opportunity to serve you and to contribute in making your stay with us memorable. Thank you for choosing AVANI Atrium Bangkok and we look forward to see you again soon when you next vacation. With best regards, Clinton Lovell General Manager AVANI Atrium Bangkok

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra hotell till vettigt pris
Stort hotell med ganska bra läge med närhet till MRT och AirLink. Nöjd med vistelsen.
Svar från Clinton Lovell 12 mars 2017
Dear Valued Guest, Thank you for providing your feedback following your recent stay at AVANI Atrium Bangkok. We are pleased to hear that you had a pleasant stay at AVANI Atrium Bangkok and liked our hotel location.We genuinely appreciate your feedback as it gives us the opportunity to follow up on your experience and to ensure our service timings are up to the usual high standards. We look forward to your return, and trust you will continue to make AVANI Atrium Bangkok your hotel of choice. With best regards, Clinton Lovell General Manager AVANI Atrium Bangkok

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lyxigt och fantastisk mat
Really good service, food was amazing! Go for executive svits, didnt wana leave the hotell.
Svar från Clinton Lovell 6 mars 2017
Dear Valued Guest, Thank you for choosing AVANI Atrium Bangkok and sharing your kind review to other travelers on Hotels.com. We are thrilled to learn we have contributed in making your holiday so delightful. Your positive comments regarding our service, food and beverage and our executive lounge are gratefully received. Your review is amazing and a real pleasure to share – thank you! Thank you for choosing AVANI Atrium Bangkok and we look forward to see you again soon when you next vacation. With very best regards, Clinton Lovell General Manager AVANI Atrium Bangkok

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Svar från General Manager 31 jan. 2017
Dear Valued Guest, We appreciate your balanced ratings us regarding your stay at AVANI Atrium Bangkok. Thank you for choosing AVANI Atrium Bangkok and we look forward to see you again soon when you next vacation. With best regards, Clinton Lovell General Manager AVANI Atrium Bangkok

10/10 Fantastiskt

Alex

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good hotel and price per quality, but old and inconveniently located! I got bad room and they quickly changed it for me with upgrade
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Michael, Ann Arbor

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The entire hotel staff was outstanding. Reception, bell services (including wheel chair assistance), room service delivery. I travelled extensively before retirement and stayed in probably 1,000 hotels and do not recall a more pleasurable hotel staff.
Bodde här 3 nätter i maj 2024
Svar från Guest Experience Manager,GrandMercureBangkok Atium 15 maj 2024
Dear Michael,Thank you for taking time to share your thoughts on the review about your stay at the Grand Mercure Bangkok Atrium. It's very heart-warming to hear our team member’s hospitality especially reception, bell services and room-service staff all contributed to make your stay extra memorable. We are excited to welcome come you back the next time when your travel brings you back again to BangkokWarm Regards,Patcharaporn Crutmuang

10/10 Fantastiskt

Florence

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great
Bodde här 1 natt i april 2024
Svar från Patcharaporn Crutmuang, Guest Experience Manager 6 maj 2024
Dear Florence,Thank you for sharing your positive experience! Our team is committed to going the extra mile for our guests, and we’re thrilled to hear that it made a difference for you. Your satisfaction is our motivation to continue delivering the excellence professional service.We will look forward to your next trip soon when your travels bring you back again to Bangkok!Best RegardsGrand Mercure Bangkok Atrium

10/10 Fantastiskt

ZAW

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff are very welcome
Bodde här 2 nätter i april 2024
Svar från Patcharaporn Crutmuang, Guest Experience Manager 6 maj 2024
Dear ZAW,Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you have great experience staying with us. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Warm Regards

10/10 Fantastiskt

Timothy

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good location, excellent facilities and friendly, professional staff
Bodde här 13 nätter i april 2024
Svar från Patcharaporn Crutmuang, Guest Experience Manager 23 apr. 2024
Dear Timothy,Thank you for choosing us and giving us a perfect 5/5 rating. We're delighted that your stay exceeded your expectations, and your feedback is very invaluable to us, and we're thrilled to have contributed to your memorable experience. We really appreciate for your kind support, and We look forward to welcoming you back for another exceptional stay.Best Regards,

10/10 Fantastiskt

Elizabeth

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved the location! Amazing hospitality!
Bodde här 2 nätter i april 2024
Svar från Patcharaporn Crutmuang, Guest Experience Manager 22 apr. 2024
Dear Elizabeth,We are thrilled that you had a wonderful stay with us and giving us perfect 5/5-star rating. Your satisfaction is our ultimate goal and that our staff were able to make your experience a memorable one. Your feedback motivates us to continue delivering exceptional service. Thank you again for sharing your great experience with us. We are indeed looking forward to your next visit and we hope your next visit will be as pleasant as the previous one. Warm Regards, Patcharaporn Crutmuang Grand Mercure Bangkok Atrium

10/10 Fantastiskt

masaki

Bodde här 3 nätter i april 2024
Svar från Guest ExperienceManager,Grand MercureBangkok Atium 15 maj 2024
Dear Masaki, Thank you for your delightful feedback about your experience at The Grand Mercure Bangkok Atrium. It's fantastic to know that our team's effort ensuring your comfort and satisfaction made you feel warm welcome and valued. We hope to welcome you back for another enjoyable experience in the near future! Best Regards, Patcharaporn Crutmuang

10/10 Fantastiskt

Florence

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was perfect
Bodde här 1 natt i april 2024
Svar från Artitaya Ponsin 13 apr. 2024
Dear Florence, Thank you for taking time to share your experience on this site. It is a great pleasure to know that your stay was a perfect one. We look forward to welcoming you back in not too long future. Happy Songkran !Best regards,

10/10 Fantastiskt

Kerisha

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice property. I would stay here again.
Bodde här 1 natt i april 2024
Svar från Patcharaporn Crutmuang, Guest Experience Manager 10 apr. 2024
Dear Kerisha,We appreciate your feedback and are delighted to know you enjoyed your stay at the Grand Mercure Bangkok Atrium. Your satisfaction is our top priority, and we look forward to welcoming you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.Best Regards,

6/10 Okej

Kiera

Gillade: Renlighet
Bodde här 1 natt i april 2024
Svar från Patcharaporn Crutmuang, Guest Experience Manager 30 apr. 2024
Dear Kiera,Thank you for your review. We very appreciate that you took the time to share your recent experience, however we do find it very distressing. Our primary goal is to provide our guests with an enjoyable experience. Your feedback will be forwarded to the respective teams do the improvements can be made. In the future we hope you consider giving us another chance to impress you. Warm Regards Patcharaporn Crutmuang Grand Mercure Bangkok Atrium

8/10 Bra

Pui Ying

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
職員服務態度好,大堂香味很像香港K11 Musea的味道!房間寬敞,但廁所沒有抽風系統比較焗。距離MRT站10分鐘路程,酒店右邊有一間7-11!
Bodde här 5 nätter i mars 2024
Svar från Guest Experience Manager,GrandMercureBangkok Atium 5 apr. 2024
尊敬的 Pui Ying:感谢惠赐有关下榻 The Grand Mercure Bangkok Atrium. 的宝贵意见。听到您对我们工作的肯定,十分开心。我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。谨启Patcharaporn Crutmuang

10/10 Fantastiskt

Shannon

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Enjoyable stay. Basic clean rooms. Staff and service absolutely fantastic.
Bodde här 8 nätter i mars 2024
Svar från Patcharaporn Crutmuang, Guest Experience Manager 22 mars 2024
Dear Shannon, We very much appreciate your exceptional rating and comments regarding your stay at the Grand Mercure Bangkok Atrium. It is always a pleasure to receive positive feedback. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we are indeed looking forward to your next visit and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Bra

Qingping

Bodde här 4 nätter i mars 2024
Svar från Patcharaporn Crutmuang, Guest Experience Manager 1 apr. 2024
Dear Qingping,Thank you for your recent stay and for rating us at 4/5. Your experience matters, and we're pleased that you found your stay enjoyable. We're committed to continuous improvement, and your feedback helps us immensely. If there's anything you'd like us to focus on for a future visit, please don't hesitate to let us know. Looking forward to serving you even better next time.Sincerely,Patcharaporn CrutmuangGuest Experience ManagerGrand Mercure Bangkok Atrium.

6/10 Okej

Ma del Consuelo

Reste med familjen
Kind of old building, in need of some maintenance in rooms. Building sorrounded by empty lots. Imposible to retrieve any reliable information from concierge .
Bodde här 1 natt i mars 2024
Svar från Patcharaporn Crutmuang, Guest Experience Manager 21 mars 2024
Dear Ma del Consuelo,We really appreciate you taking the time to share your rating and comments about your stay at the Grand Mercure Bangkok Atrium. We humbly received your feedback about our room condition that need updating. But for all that, our main priority is to be able to offer the well maintained and comfortable atmosphere for our guest. As your satisfaction is very important for us; we regret to hear that you have slightly discomfort using our concierge service. However, we will make sure that we deliver your feedback to the team to enhance more our guest experience. Thank you again for sharing your experience with us and hope we will have an opportunity to welcome you back again for your next visit.

8/10 Bra

NAOKI

Reste med sin partner
Gillade: Personal och service
Gillade inte: Bekvämligheter
概ね満足だが、シャワー室から水が漏れるのは嫌だった.
Bodde här 3 nätter i februari 2024
Svar från Patcharaporn Crutmuang, Guest Experience Manager 20 mars 2024
Dear NAOKI, We very much appreciate your feedback regarding your stay at the Grand Mercure Bangkok Atrium. We humbly received your value feedback and have reviewed it with our team to foster the improvement. We care always looking for ways to improve our customer experience. Your satisfaction is very important to us.Thank you for your review and hope you will consider staying with us again.Sincerely,

10/10 Fantastiskt

Nicholas, mesa

Bodde här 9 nätter i februari 2024
Svar från PATCHARAPORN CRUTMUANG 20 mars 2024
Dear Nicholas,Thank you for your recent stay and awarding us an outstanding rating. We are delighted that your stay exceeds your expectations.Thank you again for sharing your feedback and we are looking forward to welcoming you back for another exceptional stay.Sincerely,Patcharaporn Crutmuang,Guest Experience ManagerGRAND MERCURE BANGKOK ATRIUM

10/10 Fantastiskt

Jordan

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I flew at early and arrived at the property at 9:30am. They offered to hold my luggage and allow me to use showers and the pool area while I waited for my room, to which they were able to have ready even earlier than anticipated. Everyone is incredibly friendly. The view from the corner room was amazing. The breakfast is A . So much variety. Would absolutely stay here again.
Bodde här 1 natt i februari 2024
Svar från Patcharaporn Crutmuang, Guest Experience Manager 20 mars 2024
Dear Jordan,We very much appreciate your exceptional rating and comments regarding your stay at the Grand Mercure Bangkok Atrium. We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and we hope to enhance this experience even further in the future.Thank you again for sharing your experience, and we look forward to having you back with us again soon.Sincerely,

6/10 Okej

Brian

Reste med sin partner
Gillade inte: Boendets skick och faciliteter
Our room was a corner suite, definitely showing signs of old age. Should have been renovated 5 years ago. Expensive restaurant so maybe just go somewhere else. None of the staff spoke English, so it was a bit hard to order food and organize taxi's etc. don't order a margarita from the pool bar, you'll be disappointed.
Bodde här 2 nätter i februari 2024
Svar från Patcharaporn Crutmuang, Guest Experience Manager 29 mars 2024
Dear Brian,We very much appreciate your feedback regarding your recent stay at the Grand Mercure Bangkok Atrium.We are deeply sorry to hear about your unpleasant experience. We humbly received your comment in regard our hotel needs upgrading. on the other hand, our main priority is to be able to offer the well maintained and comfortable atmosphere. We truly know that our guest satisfaction is our priority concern, and you have our assurance that we are currently looking into issue that you mentioned in order to enhance better stay experience for our guest.Furthermore, we completely understand that our hotels always welcome tourists from many nationalities and the English communication for staff plays very essential, as the result in this matter; We strongly take your feedback very seriously and we'll review our training process and take steps to ensure that our representative staff are knowledgeable and courteous. Thank you again for sharing your experience with us. We hope to have an opportunity to welcome you back and make your stay more enjoyable.Sincerely,Patcharaporn Crutmuang,Grand Mercure Bangkok Atrium.

10/10 Fantastiskt

Donald

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i februari 2024
Svar från Patcharaporn Crutmuang, Guest Experience Manager 20 mars 2024
Dear Donald,We very much appreciate your feedback regarding your stay at the Grand Mercure Bangkok Atrium. Thank you for your recent stay and awarding us an outstanding rating. We hope to have you back with us again in the near future.Sincerely,

6/10 Okej

Asil

Gillade: Boendets skick och faciliteter
Bodde här 3 nätter i februari 2024
Svar från Patcharaporn Crutmuang, Guest Experience Manager 20 mars 2024
Dear Asil,Thank you for choosing to stay with us and we very much appreciate your feedback regarding your stay at the Grand Mercure Bangkok Atrium. We appreciate your value feedback which we always strive to provide quality service and satisfaction to our guests in order to enhance exceptional guest's experience even further.Thank you again for sharing your experience and we hope to have an opportunity to welcome you back again in the future.Sincerely

10/10 Fantastiskt

Johan

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very friendly and helpful staff in general! Clean room, food perfect. A place to be! CONGRATULATIONS 👏
Bodde här 4 nätter i januari 2024
Svar från Patcharaporn Crutmuang, Guest Experience Manager 20 mars 2024
Dear Johan, We very much appreciate your comments regarding your stay at the Grand Mercure Bangkok Atrium. It is such a wonderful that you found our rooms comfortable and our associates friendly. We are really delighted that your stay exceeded your expectation. Your glowing feedback made our day!Thank you again for sharing us your experience. We eagerly await your next visit and the chance to exceed your expectation once more.Sincerely,

8/10 Bra

MICHIAKI

Bodde här 2 nätter i januari 2024
Svar från Patcharaporn Crutmuang, Guest Experience Manager 22 mars 2024
Dear MICHIAKI,Thank you for your recent stay and awarding us a positive rating!It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your review and value feedback are appreciated. Thank you for staying with us and hope to have an opportunity to welcome you back and turn your experience to be your outstanding stay.Sincerely,