Entréinterör

Recensioner av Icon BCN

4 out of 5
Icon BCN
Carrer de Roger de Lluria, 21, Barcelona

Recensioner

9,4

Enastående

10 - Fantastiskt i betyg. 370 av 499 recensioner" "
8 - Bra i betyg. 106 av 499 recensioner" "
6 - Okej i betyg. 13 av 499 recensioner" "
4 - Dåligt i betyg. 2 av 499 recensioner" "
2 - Väldigt dåligt i betyg. 8 av 499 recensioner" "

9,4/10

Renlighet

9,6/10

Personal och service

9,0/10

Bekvämligheter

9,4/10

Boendets skick och faciliteter

9,2/10

Hållbarhet

Recensioner

6/10 Okej

Caroline

Reste med sin partner
Gillade inte: Boendets skick och faciliteter
Icon BCN sells itself as a four star hotel, but we would give it a maximum of 2 or maybe 3 stars. We changed our room immediately when we arrived, the room had a balcony facing the heavily trafficked road, also music and partying were disturbing us during nighttime. This room had staines on the wallpaper, and the shower was not properly sanitised. This hotel really need to renovate its surface layers to add up to a four star standard. Maybe also a more modern looking, and faster elevator... After talking to the staff several times, we finally got a calm room facing the backyard. It was a bit cleaner, but the hotel room bathrooms really need a look over (we saw 4 bathrooms in total.) The reason we chose this hotel was the location – and the backyard with a bar and a pool. However, the outside bar was non existing (you need to order all the food and drinks in the lounge bar downstairs) and the pool was constantly occupied by playing children. As adult guests at a "fancy" hotel, you don't expect kids running around the patio, playing in the water, splashing water, screaming... Also, the pool was not heated, the water was freezing cold. Calm and safe part of the town – yes. But a four star hotel? Nope.
Bodde här 6 nätter i juli 2021
Svar från Alicia Trullén General Manager 4 nov. 2021
Dear Caroline, Thank you for taking the time to share your opinion with us. While I wish you had had a better experience, it is feedback like this that we learn from and use to improve our service and facilities. The first thing I would like to say, without a doubt, is to humbly present my deepest apologies. I am deeply sorry to hear that you had to change rooms and that your experience at our Terrace was not up to your standards due to the noise from the school located closed from the Hotel. Regarding your comments about the water temperature of our pool, please allow me to state that we offer an outdoor swimming pool at our rooftop terrace and the temperature of the water is room temperature, but it is not hot all year round. We are truly sorry for any inconvenience this fact might have caused you. However, I can assure you that we take all your suggestions into account for any upcoming and future renovations. The experiences you described are not characteristic of the level of service our staff strive to provide, and we apologize your stay was unsatisfactory. Your feedback was shared with our entire team, and we look forward to the opportunity to welcome you back and exceed your expectations. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

10/10 Fantastiskt

martin

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A pefect place!
This beautifully decorated hotel is ideally located and has excellent family rooms.
Bodde här 2 nätter i december 2019
Svar från Rebecca 26 dec. 2019
Dear Guest, Thank you for your lovely comments about your recent stay with us. We are very happy to read that you enjoyed our services and hospitality. Best regards Rebecca Evans General Manager

8/10 Bra

caroline

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i oktober 2019
Svar från Natalia Medina 16 okt. 2019
Dear Caroline, Thank you for choosing us for your stay in Barcelona and for your time taken to value your stay. We are happy to hear that everything was good. Hope you come back soon. Kind Regards, Natalia Medina Experience Manager

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i oktober 2019
Svar från Natalia Medina 8 okt. 2019
Dear Guest, Thank you for choosing us for your stay in Barcelona and for your time taken to value it. Hope you come back soon. Kind Regards, Natalia Medina Experience Manager

10/10 Fantastiskt

Jenny

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Rekomenderas!
Väldigt mysigt hotell med perfekt läge. Frukosten var fantastisk. Cyklar fanns att låna. Jättemysig utelounge med liten pool och bar och bra häng.
Bodde här 3 nätter i september 2019
Svar från rebecca 15 sep. 2019
Kära gäst, Tack för att du tog dig tid att granska din senaste vistelse hos oss. Vi är glada över att veta att vi kunde göra din vistelse angenäm och att vår gästfrihet och tjänster nådde dina förväntningar. Vi hoppas att vi snart ses igen i ICON BCN vänliga hälsningar Rebecca Evans General Manager

10/10 Fantastiskt

Birgitta

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Coolt och fräscht
Fantastiskt. Jätte coolt hotell med super fräscha rum.
Bodde här 1 natt i augusti 2019
Svar från Natalia Medina 5 aug. 2019
Dear Birgitta, Thank you for choosing us for your stay in Barcelona and for your time taken to share your feedback with us. It is a pleasure to know that you have enjoyed our renovated hotel. Hope you come back soon to welcome you personally. Kind Regards. Natalia Medina Experience Manager

8/10 Bra

Verifierad resenär

Gillade: Rummets bekvämlighet
Gillade inte: Renlighet
bra läge till allt, bra frukost, nära till trevliga restuaranger.
Bodde här 4 nätter i oktober 2018
Svar från Natalia Medina 3 nov. 2018
Dear guest, Thank you for your time taken to share your feedback with us. We are happy to hear that you enjoyed our location and our excellent breakfast. Hope you come back soon. Kind Regards,

8/10 Bra

Stefan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
TRevligt hotell men inte riktigt i toppklass
Perfekt geografiskt läge med gångavstånd till ett flertal sevärdheter. Välkomnandet när vi anlände var mycket varmt och vi fick riktigt bra service vid incheckningen. Hotellrummet var rymligt och med bra faciliteter, vi fick ett rum mot gården och märkte inget av trafiken utanför. Tyvärr var däremot dörren ut mot hotellkorridoren inte alls ljuddämpad vilket gjorde att vi blev störda av folk som gick utanför och av smällande i hotellrumsdörrar. Frukosten hade ett stort urval men personalen var tyvärr inte riktigt på tå för att fylla på med mer bröd, tallrikar osv.
Bodde här 3 nätter i oktober 2018
Svar från Ingrid David 30 okt. 2018
Dear Shirley, We cannot thank you enough for having taken the time to share your wonderful feedback about your recent stay with us. We are thrilled that read that you had a lovely stay and that you especially loved our extremely comfortable rooms and the friendly assistance by the entire team. Looking forward to welcoming you back soon. Best regards,

10/10 Fantastiskt

Isabelle

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fantastiskt hotell som ligger nära till Placa de catalunya. Nyrenoverat, bra personal, fräscha rum och mycket bra frukost med de supertrevliga servitörerna Carmen och Shiva! Kommer absolut komma tillbaka!
Bodde här 6 nätter i augusti 2018
Svar från Natalia Medina 26 okt. 2018
Dear Isabelle, Thank you for your such a great review!!! It is a pleasure to know that you have enjoyed our renovated hotel and also our excelent location just to streets from the city centre. Appreciate that you mentioned the saff, specially Shiva and Carmen. Hope you come back soon. Kind Regards,

10/10 Fantastiskt

Cecilia

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Stark femma!
Ett alldeles fantastiskt hotell som jag verkligen rekommenderar till alla. Familjerummet vi bodde i var rymligt och mycket trevligt. Hade en liten uteplats med grind ut till takterassen där bar, loungmöbler och den lilla poolen fanns. Frukosten var suverän med a la carte meny att välja tillbehör till den redan härliga buffén. Läget på hotellet är enligt mig alldeles perfekt med en kort promenad till Plaza Catalunya. Personalen var vänlig och tillmötesgående på alla det vis. En mycket trevlig hotellupplevelse!
Bodde här 2 nätter i juli 2018
Svar från Natalia Medina 9 aug. 2018
Kära Cecilia, Jag vill tacka er för er tid att dela med dig av din erfarenhet! Vi är glada att veta att din vistelse har varit helt tillfredsställande och att den mänskliga gruppens gästfrihet har bidragit till att du är nöjd med din vistelse. Det är ett stort nöje att meddela att du har haft ett utmärkt läge, vår nya terrass och vår fantastiska frukost. Vi är mycket tacksamma för din positiva kommentar och låt oss veta att du kommer att återvända. Vi hoppas kunna se dig inom en snar framtid. Med vänliga hälsningar, Natalia Medina Mottagare

10/10 Fantastiskt

John

Bodde här 1 natt i april 2024
Svar från Pedro Crespo | Experience Manager 30 apr. 2024
Dear John,Thank you so much for your time rating your recent experience at ICON BCN.We are delighted to know that you had a great time with us and we met your expectations.Looking forward to welcome you back soon.Best regards,

10/10 Fantastiskt

Nicola

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Had a great stay! Easy walking distance to many major sites as well as many restaurants. Breakfast at the hotel was excellent- a huge variety of options.
Bodde här 4 nätter i april 2024
Svar från Marta Martín | Guest Service 13 apr. 2024
Dear Nicola,Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you had a great stay and that our convenient location made it easy for you to explore the city's major attractions and dining options.We're thrilled that you enjoyed our breakfast offerings and found them to be excellent with a wide variety of options. Providing a memorable and satisfying experience for our guests is always our top priority, and we are glad to hear that we met your expectations.It was a pleasure hosting you, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Marta Martín Guest Service

10/10 Fantastiskt

Sandra, Caguas

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Celia Martin | guest service team 6 apr. 2024
Dear Sandra,thanks for staying with us , we are happy to know that you had enjoyed your stay.

10/10 Fantastiskt

MARIA ELENA

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
La atención del personal en general es excelente, el desayuno es basto, la limpieza, la ubicación, todo muy bien!
Bodde här 2 nätter i mars 2024
Svar från Pedro Crespo | Experience Manager 31 mars 2024
Estimada Maria Elena,Gracias por dedicar unos minutos a valorar su reciente experiencia en ICON BCN.Estamos felices de saber que todo estuvo muy bien durante su estancia. Disfrutaron de nuestro delicioso desayuno buffet y la perfecta ubicación. Pero sin duda lo que más nos enorgullece es saber que la atención de nuestro personal le pareció excelente, sin duda el equipo es el verdadero alma del hotel y compartiré sus amables palabras con todos.Fue un placer y esperamos verle de nuevo pronto.Reciba un cordial saludo,

10/10 Fantastiskt

Richa

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Love love love. The staff was amazing. The food delicious. Would love to visit again
Bodde här 3 nätter i mars 2024
Svar från Pedro Crespo | Experience Manager 27 mars 2024
Dear Richa, Wow, thank you for your time and your lovely review.We are more than happy to read that our amazing staff were able to make yo have a pleasant stay with us. We are also pleased to know that you enjoyed our delicious food.It was a pleasure and we are looking forward to welcome you back soon.Warm regards,

10/10 Fantastiskt

Martin

Reste med familj och småbarn, Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Had a great stay, loved the hotel, will definitely visit again in the future!
Bodde här 2 nätter i mars 2024
Svar från Pedro Crespo | Experience Manager 11 mars 2024
Dear Martin, Thank you for your time and your kind words!We're thrilled to hear that you had a great stay with us and that you loved the hotel. It's fantastic to know that you enjoyed your experience and we can't wait to welcome you back!Best regards,

10/10 Fantastiskt

KARLA

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Muy rico el desayuno y tiene una excelente ubicacion
Bodde här 1 natt i december 2023
Svar från Pedro Crespo | Experience Manager 7 feb. 2024
Estimada Karla, Agradezco sinceramente sus amables palabras sobre su experiencia en nuestro hotel.Es un placer saber que disfrutó de nuestro delicioso desayuno y que encontró nuestra ubicación excelente para sus necesidades. Siempre nos esforzamos por brindar a nuestros huéspedes una experiencia inolvidable, y nos complace ver que cumplimos con sus expectativas.Esperamos tener el honor de darle la bienvenida de nuevo en el futuro.Atentamente,

10/10 Fantastiskt

Michael

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från Pedro Crespo | Experience Manager 7 feb. 2024
Dear Michael, Thank you very much for your time to rate your recent stay at ICON BCN.We are more than happy to know that you had a 10/10 experience with us and we met your expectations.We hope to welcome you back soon.Best regards,

10/10 Fantastiskt

Turgay

Bodde här 4 nätter i januari 2024
Svar från Pedro Crespo | Experience Manager 7 feb. 2024
Dear Turgay, Thank you very much for your time to rate your recent stay at ICON BCN.We are more than happy to know that you had a 10/10 experience with us and we met your expectations.We hope to welcome you back soon.Best regards,

10/10 Fantastiskt

Michael

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very nice place
Wonderful little hotel in a great location. You can walk to most of Barcelona’s prime tourist spots. The room was nice, and the kids loved the bunk beds. Excellent breakfast buffet and very helpful staff.
Bodde här 2 nätter i december 2023
Svar från Pedro Crespo | Experience Manager 9 jan. 2024
Dear Michael,Thank you so much for your wonderful feedback! We are delighted to hear that you enjoyed your stay at our hotel in Barcelona.It's fantastic to know that our hotel's central location allowed you to explore many of Barcelona's prime tourist spots conveniently. We are thrilled that the room, especially the bunk beds, added to your overall experience. It's our goal to provide comfortable and enjoyable accommodations for all our guests.We are glad you appreciated the excellent breakfast buffet and found our staff to be very helpful. We believe that a good start to the day with a hearty breakfast can make a significant difference in our guests' experience.Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you and your family back for another enjoyable stay.Best regards,

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
최고위치, 냄새좀 납니다..
위치는 최고입니다. 대신 하수구냄새가 좀 심했어요. 그리고 오전시간 샤워를 많이하는 시간에는 뜨거운물도 잘 안나와서 저는 머리도 못감고 나왔습니다. 별네개짜리 호텔이라고 생각 할수없는 상태였어요.. 많이 아쉬웠어요. 룸의 디자인과 스텝들은 무지 친절하고 좋았어요.
Bodde här 2 nätter i december 2023
Svar från Pedro Crespo | Experience Manager 8 jan. 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're pleased to hear that you appreciated the location of our hotel and found the room design and staff to be friendly and nice.We sincerely apologize for the inconvenience you experienced with the sewer smell and the issue with the hot water. Your feedback is important to us, and we take it seriously. Please rest assured that we will investigate these matters thoroughly to ensure they are promptly addressed and do not recur.We appreciate your understanding and thank you for bringing these concerns to our attention. If there's anything else you'd like to share or if there's a way we can make it up to you, please feel free to reach out.We hope to have the opportunity to welcome you back in the future for a more positive experience.Best regards,

10/10 Fantastiskt

Minho

Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 3 nätter i december 2023
Svar från Pedro Crespo | Experience Manager 8 jan. 2024
Dear Minho,Thank you for sharing your positive feedback with us! We're delighted to hear that you had an overall great experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to let us know.We appreciate your support and hope to welcome you back for another fantastic stay in the future.Best regards,

8/10 Bra

Laurent

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Top sauf la salle de bain qui avait une fuite à la douche
Bodde här 3 nätter i december 2023
Svar från Celia Martin---guest service team 31 dec. 2023
Cher Laurent ,Nous sommes heureux de savoir que vous avez apprécié votre séjour avec nous à l'hôtel ICON BCN.Merci beaucoup pour votre commentaire sur le fuite à la douche ,nos techniciens de maintenance procéderont à une étude du problème.Nous espérons que vous aurez l'occasion de nous rendre visite très prochainement.Cordialement,

10/10 Fantastiskt

KARLA

Bodde här 2 nätter i december 2023
Svar från Pedro Crespo | Experience Manager 20 dec. 2023
Estimada Karla, Gracias por su tiempo y su valoración positiva de su experiencia en Icon BCN. Estamos encantados de saber que tuvo una agradable estancia y cumplimos con sus expectativas con nuestra hospitalidad y servicios.Esperamos volver a verla pronto.Saludos cordiales,

10/10 Fantastiskt

Asunciona

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Comodo y confortable
Muy lindo comodo y el.desayuno completo sin dudarlo volveria
Bodde här 1 natt i december 2023
Svar från Pedro Crespo | Experience Manager 19 dec. 2023
Estimada Asunción,Agradecemos sinceramente sus amables palabras y nos complace saber que disfrutó de su estancia con nosotros. Nos alegra saber que encontró las habitaciones cómodas y que el desayuno fue de su agrado. Será un placer recibirle nuevamente en el futuro. Si hay algo más en lo que podamos mejorar o si tienes alguna preferencia específica para su próxima visita, no dudes en informarnos. ¡Esperamos verle pronto de nuevo!Saludos cordiales,

10/10 Fantastiskt

ludovica

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 4 nätter i december 2023
Svar från Pedro Crespo | Experience Manager 14 dec. 2023
Dear Ludovica,Thank you so much for you time rating your stay at ICON BCN.We are happy to know that you had an enjoyable stay with us and we met your expectations with our hospitality and services.We are looking forward to welcome you back soon.Best regards,

10/10 Fantastiskt

Renato

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This hotel is something special and we are happy for choosing to stay there during our visit in Barcelona. We had a very good experience from the moment that we checked in until we left the property. I can say only positive words for this hotel, which felt more like home. Very responsive, pleasant, and friendly staff. Rooms are perfect size and furnished just right. The location couldn't be better, walking distance from all main attractions. Very safe area and perfect for almost all type of activities.
Bodde här 7 nätter i november 2023
Svar från Pedro Crespo | Experience Manager 14 dec. 2023
Dear Renato,Thank you so much for taking the time to share your wonderful experience at our hotel. We are delighted to hear that your stay with us felt like a home away from home and that you enjoyed every aspect of your visit to Barcelona.Our team works hard to ensure that every guest feels welcomed and attended to, so we are thrilled to learn that you found our staff to be very responsive, pleasant, and friendly. Your kind words are truly appreciated and serve as a great motivation for our team.We are pleased to know that you found the rooms to be of perfect size and tastefully furnished. Creating a comfortable and inviting environment for our guests is one of our top priorities, and we're glad to hear that it contributed to your overall positive experience.It's also fantastic to hear that the hotel's location was convenient for your activities in Barcelona. Being within walking distance from all main attractions and situated in a very safe area is something we take pride in, and we're pleased it added to the enjoyment of your stay.Thank you once again for choosing our hotel, and we look forward to the opportunity to welcome you back for another memorable stay. If there's anything specific you'd like to share or suggest for improvement, please feel free to reach out.Warm regards,

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great hotel, best staff, convenient location!
Absolutely enjoyed my stay here at Icon BCN. It is in a great location, accessible to public transportation and nearby neighborhoods including Gothic Quarter. Rooms were great. Our first room had an issue with the heating system and the staff did everything they could to accommodate and help resolve the issue. Special thanks to the most friendly and responsible staff for making our time here extra. I highly recommend that you book with breakfast as the breakfast buffet was also amazing. Will definitely return when visiting Barcelona.
Bodde här 4 nätter i november 2023
Svar från Pedro Crespo | Experience Manager 4 dec. 2023
Dear Guest,Thank you for sharing your wonderful experience at Icon BCN! We are delighted to hear that you enjoyed your stay and appreciated the convenient location, accessible to public transportation and nearby neighborhoods, including the Gothic Quarter.We apologize for any inconvenience you experienced with the heating system, but we are glad our staff went above and beyond to accommodate and resolve the issue. Your special thanks to our friendly and responsible staff is truly appreciated.It's fantastic to know that you found our breakfast buffet amazing, and we appreciate your recommendation. We look forward to welcoming you back when you visit Barcelona again.Best regards,

6/10 Okej

Christine

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
the hotel and staff was great. was not happy with the room that was provided in terms of the location within the hotel and the layout of the room, but other than that, the hotel breakfast, location, and staff was wonderful.
Bodde här 4 nätter i november 2023
Svar från Alicia Trullén 1 dec. 2023
Dear Christine, First of all, thank you for your feedback about your recent stay with us at ICON BCN Hotel. I am truly sorry to hear that your room was not up to your expectations in terms of layout and location within the Hotel. Please accept our most sincere apologies for any inconvenience we might have caused you due to this matter. We are thrilled to see that you loved our friendly staff, our central location in the city center of Barcelona and our healthy breakfast buffet. Kudos to our entire team! It has been a pleasure to welcome you at our Hotel and we look forward to seeing you again very soon. All the best! Alicia TrullenHotel Manager

10/10 Fantastiskt

Youssef

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Celia Martin----guest service team 21 nov. 2023
Dear Youssef ,Thank you very much for such a positive review of your stay.We very much look forward to welcoming you back again soon.Best regards

10/10 Fantastiskt

Reda

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Celia Martin----guest service team 21 nov. 2023
Dear Reda ,Thank you very much for such a positive review of your stay.We very much look forward to welcoming you back again soon.Best regards

8/10 Bra

Pedro

Bodde här 3 nätter i november 2023
Svar från Celia Martin---guest service team 21 nov. 2023
Dear Pedro ,Thank you very much for such a positive review of your stay.We very much look forward to welcoming you back again soon.Best regards

10/10 Fantastiskt

Ileana

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excelente lugar bien ubicado Atención muy buena
Bodde här 2 nätter i november 2023
Svar från Pedro Crespo | Experience Manager 13 nov. 2023
Estimada Ileana,¡Gracias por compartir su experiencia! Nos alegra saber que disfrutó de su estancia y que encontró nuestra ubicación conveniente y el servicio de atención de su agrado. Su apoyo y amables palabras significan mucho para nosotros.Si hay algo en lo que podamos mejorar o si necesita algo más en su próxima visita, no dude en comunicarse con nosotros. Estamos aquí para brindarle una experiencia aún mejor en el futuro.Esperamos verle nuevamente en su próxima visita.¡Saludos cordiales!Pedro Crespo Experience Manager

10/10 Fantastiskt

David

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A Great Hotel in Downtown Barcelona
The Icon BCN hotel was a wonderful place to stay in Barcelona, and we would recommend it highly for anyone looking for a classy, well run hotel in the center of the city. Pros: — perfect location, a few meters from a main thoroughfare but just distant enough to be more quiet — many central sites (e.g., Casa Battlo, the Cathedral of Barcelona, Las Ramblas) are within walking distance — friendly, helpful staff — charming mix of old and new architecture — abundant breakfast and good on-site restaurant — well lit rooms with interesting touches Cons — of the two USB charging ports in our room, one did not work at all, while the second just trickled electricity into our devices (e.g., leaving a cell phone plugged in overnight would only provide a charge of ca. 20-30 percent) — the shower is fine, but after taking a shower, the water would have leaked onto the bathroom floor All in all, a great place to stay in this exciting city.
Bodde här 4 nätter i november 2023
Svar från Pedro Crespo | Experience Manager 13 nov. 2023
Dear David,We greatly appreciate your time to share your experience at the Icon BCN! We are glad to hear that you enjoyed your stay and appreciated the comfort and charm of our hotel in the heart of Barcelona.We value your feedback, and I am very sorry for the inconvenience you encountered with the USB ports and the water leak in the shower. We will take these points into consideration to improve and offer even more exceptional accommodations in the future.We appreciate your kind words about our convenient location, attentive staff and the unique blend of architecture our hotel offers. We look forward to welcoming you again on your next visit to this vibrant city.If there is anything else we can improve upon or if you need additional assistance in the future, please do not hesitate to contact us directly. We look forward to seeing you again soon!Best regards,Pedro Crespo Experience Manager

10/10 Fantastiskt

Ryna

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A very pleasant stay at Icon BCN. Ample space in the rooms, a great pool area and many areas to relax in throughout the hotel. Location is walkable distance to metro, casas and La Rambla. The highlight for us was the food and service at the breakfast buffet. The range of food was great, assortment of bread and pastries, cold meat, hot dishes, eggs and pancakes made on request, multiple coffee machines. Very enjoyable experience. Thankyou for a lovely time in Barcelona.
Bodde här 4 nätter i oktober 2023
Svar från Pedro Crespo | Experience Manager 6 nov. 2023
Dear Ryna,Thank you for taking the time to share your wonderful experience at ICON BCN. We are delighted to hear that you had a pleasant stay and enjoyed the spacious rooms, the pool area, and the various relaxation spots throughout the hotel. We take pride in our central location, making it easy for our guests to explore the city.It is particularly heartening to know that our breakfast buffet was a highlight for you. We strive to offer a diverse selection to cater to various tastes, and it is great to hear that you enjoyed the assortment of food, fresh pastries, and the personalized egg and pancake offerings. Your kind words about our food and service are much appreciated.We are glad you had a lovely time in Barcelona with us, and we hope to have the pleasure of welcoming you back for another memorable stay. If you have any future plans to visit, don not hesitate to reach out.Warm regards,Pedro Crespo Experience Manager

10/10 Fantastiskt

Aldo, Santo Domingo

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i oktober 2023
Svar från Pedro Crespo | Experience Manager 31 okt. 2023
Dear Aldo, Thank you for your time to review your recent experience with us.We are delighted to know that you had a pleasant stay with us and we wee able to meet your expectations with our hospitality and services.We are looking forward to welcome you back soon.Kindest regards,Pedro Crespo Experience Manager

10/10 Fantastiskt

Laura

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Charming hotel just a couple of blocks off a main shopping / dining area. Our teenage daughters had their own little space with twin bunk beds that worked out great for us. Loved the tall ceilings - spacious, lovely room!
Bodde här 1 natt i oktober 2023
Svar från Pedro Crespo | Experience Manager 31 okt. 2023
Dear Laura,Thank you for your wonderful review! We're thrilled to hear that you found our hotel charming and enjoyed its proximity to the main shopping and dining area. It's great that your teenage daughters had a comfortable space with the twin bunk beds, and you appreciated the spacious, lovely room with tall ceilings.We hope you had a fantastic stay, and we'd be delighted to welcome you and your family back in the future. If you have any more feedback or requests, please don't hesitate to reach out.Warm regards,Pedro Crespo Experience Manager

10/10 Fantastiskt

Gabriel, Houston

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great personalized service and excellent attitude. Very clean with remodeled rooms
Bodde här 3 nätter i oktober 2023
Svar från Pedro Crespo | Experience Manager 31 okt. 2023
Dear Gabriel,Thank you so much for your kind words and positive feedback. We're delighted to hear that you had a great experience with our personalized service and excellent attitude. Maintaining cleanliness and providing remodeled rooms is essential for us, and we're thrilled that you found our accommodations up to your expectations.If you ever plan to visit again or have any more feedback or requests, please feel free to reach out. We would love to welcome you back for another fantastic stay.Warm regards,Pedro Crespo Experience Manager

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Love love love it!
The location is fantastic, the staff is helpful and kind, the breakfast was absolutely delicious~! I definitely recommend this hotel!
Bodde här 2 nätter i oktober 2023
Svar från Marta Martín | Guest Service 12 okt. 2023
Dear, Thank you for sharing your feedback from your recent holiday experience with us. Our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time. We would love to welcome you anytime soon in the future and stay at your disposal.Best regards,

10/10 Fantastiskt

Amy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Had a great 3 night stay. Service is excellent. Breakfast buffet was very plentiful and staff welcoming and friendly.
Bodde här 3 nätter i oktober 2023
Svar från Alicia Trullén 9 okt. 2023
Dear Amy, We would like to begin by thanking you for taking the time to provide us with your feedback from your recent stay with us at ICON BCN Hotel. Thank you so much for your 5-star review!!! First of all, we are happy to hear that you loved our friendly service and our healthy breakfast buffet. It has been a great pleasure to host you in Barcelona and we look forward to welcoming you again very soon. We truly appreciate your business and that you spared a bit of time to share your insight with us.Thank you and best regards from Barcelona, Alicia Trullén Hotel Manager

4/10 Dåligt

Angelica

Reste i grupp
Gillade inte: Bekvämligheter
The ubication
Bodde här 5 nätter i oktober 2023
Svar från Marta Martin | Guest Service 8 okt. 2023
Dear Angelica, Thank you for sharing your feedback from your recent holiday experience with us. Our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time.

10/10 Fantastiskt

Waqas

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A perfect base to enjoy Barcelona.
Bodde här 3 nätter i september 2023
Svar från Marta Martín | Guest Service 4 okt. 2023
Dear Waqas, We would like to thank you for taking the time to comment on your stay at ICON BCN. We are glad to read that we were able to meet your expectations for your vacation in Barcelona. Once again we thank you for your choice.Best regards, Marta Martín Guest Servicehellobcn@iconhotels.com

10/10 Fantastiskt

ingrid

Reste med sin partner
We LOVED this hotel!!! It was so unique and beautiful every corner has been thoughtfully put together to create gorgeous ambience everywhere. The staff went above and beyond. The best customer service we have ever had. Truly made our vacation magical!! And our stay was an experience we will always treasure.
Bodde här 3 nätter i september 2023
Svar från Pedro Crespo | Experience Manager 26 sep. 2023
Dear Ingrid, Thank you for your glowing review of our hotel! We are thrilled to hear that you loved your stay and that it left you with such wonderful memories.It's fantastic to know that you appreciated the unique and beautiful design of our hotel. We take great care in creating a special ambiance for our guests, and it's rewarding to hear that every corner was thoughtfully put together.Our staff is dedicated to providing exceptional customer service, and we're delighted to hear that your experience with them was the best you've ever had. Making your vacation magical and creating treasured memories for you is exactly what we aim for.Thank you for choosing to stay with us, and we look forward to the opportunity to welcome you back in the future. If you have any further comments or feedback, please feel free to share.Warm regards,Pedro Crespo Experience Manager

10/10 Fantastiskt

MARIO

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Muy buenas instalaciones, limpias y agradables, excelente el servicio y la atención por parte de todo el personal, seguro y bien ubicado. Las habitaciones y el baño limpias y cómodas. El desayuno buffet bueno aunque uno de los días había poco personal para atender, los demás días si hubo mejor atención. En particular la chica del bar y los de recepción muestran mucho interés en dar un excelente servicio. Muy recomendable, fuimos en familia 4 personas una habitación.
Bodde här 3 nätter i september 2023
Svar från Pedro Crespo | Experience Manager 26 sep. 2023
Estimado Mario, ¡Gracias por compartir su experiencia en nuestro hotel! Estamos encantados de saber que disfrutó de sus instalaciones y que las encontró limpias y agradables. La comodidad y la limpieza son fundamentales para nosotros, y es estupendo saber que se sintió cómodo en su habitación y baño.Apreciamos especialmente sus comentarios sobre nuestro personal. Siempre nos esforzamos por brindar un servicio excepcional, y es gratificante saber que nuestros esfuerzos no pasaron desapercibidos. Transmitiremos sus elogios a la chica del bar, así como a nuestro equipo de recepción, quienes están comprometidos en ofrecer un servicio de alta calidad.Lamentamos escuchar que hubo un día con una menor atención en el desayuno buffet. Agradecemos su comprensión en este asunto y aseguraremos que se tomen las medidas necesarias para garantizar un servicio más consistente.Agradecemos su recomendación y esperamos darle la bienvenida nuevamente en su próximo viaje en familia. Si tiene alguna otra sugerencia o comentario, no dude en compartirlo.Saludos cordiales,Pedro Crespo Experience Manager

10/10 Fantastiskt

PHYLLIS, La Verne

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We greatly enjoyed our stay at the Icon BCN. Staff was friendly and helpful. Our very spacious room was beautiful and spotlessly clean, and well equipped with minibar and coffee maker. Our room also included a little living room area with a couch to relax in. The bathroom was very spacious, and the sink was smartly designed - it had a large counter space on both sides of the sink and a large shelf below. No struggling to accommodate toiletries. The breakfast room was also spacious, and the included breakfast was very good. Mezza, the on-site restaurant and bar, was also spacious and welcoming. We had one meal there and the food was good.
Svar från Pedro Crespo | Experience Manager 26 sep. 2023
Dear Phyllis,Thank you for taking the time to share your experience at the Icon BCN! We are delighted to hear that you enjoyed your stay with us and had such a positive experience.It's wonderful to know that you found our staff to be friendly and helpful. Providing excellent service is one of our priorities, and it's rewarding to hear that we met your expectations.We're glad you enjoyed your very spacious room and found it beautiful, clean, and well-equipped. It's also great to hear that you appreciated the smart design of the bathroom sink, providing ample counter space and storage for toiletries.Your feedback about the spacious breakfast room and the quality of the included breakfast is appreciated. We're pleased you had a good dining experience at our on-site restaurant and bar, Mezza.We look forward to welcoming you back in the future and providing another exceptional stay. If you have any further suggestions or comments, please don't hesitate to share them.Warm regards,Pedro Crespo Experience Manager

10/10 Fantastiskt

Hwee Fen

Bodde här 3 nätter i september 2023
Svar från Alicia Trullén 9 okt. 2023
Dear Mr. Fen, We would like to begin by thanking you for taking the time to provide us with your feedback from your recent stay with us at ICON BCN Hotel. Thank you so much for your 5-star review!!! It has been a great pleasure to host you in Barcelona and we look forward to welcoming you again very soon. We truly appreciate your business and that you spared a bit of time to share your insight with us.Thank you and best regards from Barcelona, Alicia Trullén General Manager

8/10 Bra

Mary

Bodde här 1 natt i september 2023
Svar från Marta Martín | Guest Service 8 okt. 2023
Dear Mary, Thank you for making our ICON BCN your choice hotel on this occasion and for your very kind recommendation, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. Kind regards,

10/10 Fantastiskt

Steven

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
An excellent hotel. The room was nice and clean. The staff were very friendly and helpful. The hotel is located north of the gothic quarter but is still accessible for those who enjoy walking. Thank you!
Bodde här 1 natt i september 2023
Svar från Celia Martin---guest service team 19 sep. 2023
Estimado Steven ,Muchas gracias por su valoración tan positiva , estamos encantado de saber que disfruto su estancia con nosotros .Esperamos que muy pronto vuelva a tener la oportunidad de alojarse con nosotros .Saludos,

10/10 Fantastiskt

Brian

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very clean. Great staff
Bodde här 1 natt i september 2023
Svar från Marta Martín | Guest Service 12 sep. 2023
Dear Brian,Thank you for sharing your feedback. We are delighted to hear that you had an enjoyable stay with us and that everything met your expectations.If you ever have more detailed feedback or if there's anything specific you'd like to highlight, please don't hesitate to reach out. We value your input as it helps us continuously improve our services.We hope to have the pleasure of welcoming you back in the future. If you have any questions or need assistance with future reservations, please feel free to contact us.Best regards,

10/10 Fantastiskt

Atoossa

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 4 nätter i augusti 2023
Svar från Miguel A. Nieto | Experience manager 8 sep. 2023
Dear Atoossa,Thank you for sharing your feedback. We are delighted to hear that you had an enjoyable stay with us and that everything met your expectations.If you ever have more detailed feedback or if there's anything specific you'd like to highlight, please don't hesitate to reach out. We value your input as it helps us continuously improve our services.We hope to have the pleasure of welcoming you back in the future. If you have any questions or need assistance with future reservations, please feel free to contact us.Warm regards,