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Recensioner av The Queensberry Hotel

4 out of 5
The Queensberry Hotel
4-7 Russel Street, Bath, England

Recensioner

9,4

Enastående

10 - Fantastiskt i betyg. 363 av 480 recensioner" "
8 - Bra i betyg. 94 av 480 recensioner" "
6 - Okej i betyg. 13 av 480 recensioner" "
4 - Dåligt i betyg. 9 av 480 recensioner" "
2 - Väldigt dåligt i betyg. 1 av 480 recensioner" "

9,8/10

Renlighet

9,8/10

Personal och service

9,0/10

Bekvämligheter

9,2/10

Boendets skick och faciliteter

9,2/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Hans

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2019
Svar från Magaly 19 juli 2019
Thank you for your feedback. We hope to see you again soon

10/10 Fantastiskt

Niklas

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice service, close to center. Very elegant refurbishment. Good value for money.
Bodde här 1 natt i juli 2018
Svar från Magaly 27 juli 2018
Thank you for your lovely review, we hope to see you again soon

10/10 Fantastiskt

Ellinor

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very serviceminded staff. Lovely view from room. Nice room.

8/10 Bra

Eva

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

10/10 Fantastiskt

Björn, Stockholm

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bath
Perfekt hotel, med "gammaldags service".

10/10 Fantastiskt

Cathy

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel decor was beautiful with many unique touches, very nice breakfast and incredible staff.
Bodde här 3 nätter i maj 2024

10/10 Fantastiskt

Susan

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We loved staying in this hotel - it was absolutely charming, well decorated and very comfortable. The breakfasts wee excellent and on our last night we ate dinner in their restaurant, which was a lovely experience.
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Callum, Englefield Green

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I had a great time and would certainly stay again. It’s only moments away from old bath and with fantastic restaurants surrounding it. Very quiet at night too and nicely appointed bathrooms.
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Kelly

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful hotel! Staff was exceptional. Very convenient and walkable to town.
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Chris

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent room (4), staff very helpful, very clean , luxury feel , would definitely stay again
Bodde här 1 natt i mars 2024
Svar från Queensberry Team 19 mars 2024
Thank you for your lovely review.We are pleased you enjoyed your stay in beautiful room 4!

10/10 Fantastiskt

Charlotte

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Queensberry hotel - beautiful but cosy
The Queensbury was beautiful throughout, and the staff couldn’t have been more helpful and friendly. Loved the free coffee machines in the lounge and upstairs hall :) Great location for walking into Bath centre, but on a quiet and pretty road.
Bodde här 1 natt i december 2023
Svar från Queensberry 6 feb. 2024
Thank you Charlotte for your wonderful review.We are so pleased you enjoyed your stay.Kind Regards, The Queensberry Team

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fantastic room. Lovely bathroom and extremely well presented
Bodde här 1 natt i december 2023
Svar från Queensberry 6 feb. 2024
Thank you for your 10 out of 10 review.We are pleased you enjoyed the room.Kind Regards, The Queensberry

10/10 Fantastiskt

Robert

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Perfect
Bodde här 3 nätter i december 2023

10/10 Fantastiskt

Steve

Gillade: Renlighet, personal och service och boendets skick och faciliteter
A beautiful hotel in a beautiful city.
Bodde här 1 natt i december 2023
Svar från Peter 21 dec. 2023
Thank you for your wonderful review Steve, we hope to see you again soon.

10/10 Fantastiskt

andrew

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Beautiful Christmas Market Break
We had an amazing 2 night stay at the Queensbury and it was everything we had hoped for and more. Having stayed before we knew it was lovely but it has had a major uplift in decor and it is wonderful. From the moment we arrived to the moment we left, everything about the stay was faultless. Immediate check in with bags whisked up to our room, car taken and valet parked. Our room was a great size and spotlessly clean with everything we needed. A lovely ensuite with separate roll top bath and walk in shower, lots of space and beautiful decor. The service was excellent and the breakfast as special as one would hope from the only Michelin starred restaurant in Bath. A real treat for a special occassion and we will certainly return.
Bodde här 2 nätter i december 2023
Svar från Peter 11 dec. 2023
I am delighted to hear you enjoyed your stay with us Andrew. Thank you very much for taking the time to write such a wonderful review, I know the team will be chuffed.

10/10 Fantastiskt

kim

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great welcome. Friendly staff .
Bodde här 1 natt i december 2023
Svar från Peter 11 dec. 2023
Thank you for your wonderful review Kim, we hope to see you again soon.

10/10 Fantastiskt

Zoe

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Peter 11 dec. 2023
Thank you for your wonderful review Zoe. We hope to see you again soon.

4/10 Dåligt

Christopher

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
Bodde här 1 natt i november 2023
Svar från Peter 21 dec. 2023
I am very sorry to see you did not enjoy your experience with us Christopher. If you would like to relay any feedback to us, please do contact us directly.

4/10 Dåligt

Verifierad resenär

Gillade: Rummets bekvämlighet
Gillade inte: Personal och service
Disappointing
We stayed for a weekend for my husband’s birthday, so I did some research before booking and the pictures/reviews looked promising. The hotel is stylish, but not very impressive. The bedroom was good, but the bathroom was not as renovated and nice as in the pictures for the category we booked. Amenities were poor, hair dryer had basically cold air only. Cleanliness could also be better, specially in the bathroom. We had a very bad experience with service - around 7pm (when we were getting ready to go for dinner) someone from staff showed up in the room to do the turndown. Hotels that offer this service do it seamlessly while you’re not in the room. In this case the employee knocked and was already unlocking the door from outside to enter the room when my husband ran to talk to him. When we checked out nobody even bothered to ask how was our stay. Definitely not what I was looking for in a boutique hotel.
Bodde här 1 natt i november 2023
Svar från Peter 6 nov. 2023
Dear Sir/Madame,We are very disappointed to see the rating you have provided and the comments regarding your stay. We very much pride ourselves on offering a fantastic experience to our guests and take very seriously when this does not happen.It is industry practice to Housekeeping teams to knock on the door before entering, either during a day time servicing or during the evening turndown. Unfortunately it is not always possible to know if guests are in or out of bedrooms, hence the knocking.I am sorry that you were not asked during check-out if everything was ok with your stay. This is a minimum standard that we expect from our team and we will be following this up with the team.

10/10 Fantastiskt

James

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i oktober 2023
Svar från Peter 27 okt. 2023
Thank you very much for your wonderful review James. We hope to see you again soon.

10/10 Fantastiskt

Nora

Bodde här 1 natt i oktober 2023
Svar från Peter 17 nov. 2023
Thank you very much for your wonderful review Nora, we hope to see you again soon.

8/10 Bra

peter

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Sadly, this once elegant hotel under new ownership (apparently) has been cheapened in its decor. The staff were very good and helpful, the bed wqas very comfortable, and the room was ample in size, but the vulgarity of the decor, pictures, etc., was unfortunate.
Bodde här 2 nätter i oktober 2023
Svar från Laurence Beere 23 okt. 2023
Thank you for taking the time to leave your review, and we note your comments regarding the decor and artwork and are a little disappointed but we do recognise that aesthetics are very subjective and not everyone likes what we do.Not sure when you last stayed, it must have been sometime ago as we have been the owners of the hotel since 2003?Best wishesLaurence

8/10 Bra

Philippa

Gillade: Personal och service
Room was beautifully furnished and comfortable, with immaculate bedlinen for a good night's sleep. However a big minus was no coffee and tea facilities in the room. First thing in the morning I had to stand around in a corridor in my dressing gown while I waited for the person ahead of me in the queue to make two drinks from the - very slow - communal machine. Not what I expect for £350 per night. It is required to make a reservation for breakfast therefore committing to a time, which I was not able to do the night before so I breakfasted elsewhere. It would have been helpful to have been told while booking that there was a flight of stairs in between the bedroom and the bathroom, and that rather than a walk-in shower there was a roll top bath which was quite high to climb in and out of. I would have asked for a different room. The room also required dusting in some areas, including the top of the dressing table and the window frames/window shelf in the bathroom. For these reasons I would choose a different hotel when I'm next in Bath as at this price point I've had a better experience elsewhere.
Bodde här 1 natt i oktober 2023
Svar från Peter 17 okt. 2023
Thank you very much for your review Philippa although I am disappointed to read that your stay was not to the standard we would have hoped for. We understand that the communal coffee machines may not be to everyone's preference but believe they offer a much better product than other coffee options. We are also happy to relocate guests to a suitable room wherever possible should they not be completely satisfied with their allocated room. We understand that not everyone likes to mention these issues during their stay but I would strongly recommend it to give the hotel an opportunity to rectify the issues.

10/10 Fantastiskt

Sarah

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från Peter 17 okt. 2023
Thank you for your fantastic review Sarah. We hope to see you again soon.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från Peter 17 okt. 2023
Thank you for your fantastic review, we hope to see you again soon.

8/10 Bra

Iain

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good, but……
Good location and very helpful/friendly staff, room adequate but no air con and no fridge. Tea and coffee via a machine on the landing! Beware the hotel’s policy of automatically adding a “discretionary” 5% service charge to your room bill…the excellent P and R service from Landsdowne is a good way of avoiding a substantial parking fee
Bodde här 2 nätter i oktober 2023
Svar från Peter 17 okt. 2023
Thank you very much for your review Iain. I am delighted that you enjoyed many aspects of your stay but am sorry to hear the room was only adequate. We continue to invest in the property wherever possible and have installed air-conditioning into our top room floors this year. The discretionary service charge remains completely discretionary and we prefer to deliver the bills prior to departure so these can be double checked in private.

10/10 Fantastiskt

Steve

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från Peter 9 okt. 2023
Thank you very much for your great review Steve, we hope to see you again soon.

10/10 Fantastiskt

Andrew

Gillade: Renlighet och personal och service
A great stay. Thank you.
Bodde här 1 natt i oktober 2023
Svar från Peter 8 okt. 2023
Thank you very much for your wonderful review Andrew, we hope to see you again soon.

10/10 Fantastiskt

Jamie

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Comfortable, light, spacious rooms. Nothing was too much trouble. Comfy beds.
Bodde här 1 natt i oktober 2023
Svar från Peter 8 okt. 2023
Thank you very much for your wonderful review Jamie, we hope to see you again soon.

8/10 Bra

Christopher

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Loved how walkable it was to most of the attractions, shops, restaurants. Staff was wonderful. Room was great except for the not so itsy bitsy spider that climbed across my wife's pillow after lights out. (It has been neutralized, so, no need to worry).
Bodde här 2 nätter i september 2023
Svar från Peter 27 sep. 2023
I am delighted to hear about your experience with us Christopher although I am sorry to hear about the spider on the bed. I hope this wasn't the only reason for a 4/5 star review. We hope to be able to welcome you back again soon.

10/10 Fantastiskt

Jeffrey

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Delightful stay
This charming property is welcoming with very attentive staff and a fantastic restaurant on site. We had a great time staying in a converted Georgian row house within walking distance to the Royal Crescent and all of historical Bath
Bodde här 3 nätter i september 2023
Svar från Peter 27 sep. 2023
We are delighted to hear you had a wonderful stay with us Jeffrey and very much hope to welcome you back again soon.

10/10 Fantastiskt

Trevor

Bodde här 2 nätter i september 2023
Svar från Peter 27 sep. 2023
Thank you for your fantastic review Trevor, we hope to see you again soon.

10/10 Fantastiskt

Alan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i september 2023
Svar från Peter 27 sep. 2023
Thank you for your fantastic review Alan, we hope to see you again soon.

10/10 Fantastiskt

Jana

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely hotel in Bath-we had a beautiful room and the staff was amazing. Wished our stay had been longer.
Bodde här 1 natt i september 2023
Svar från Peter 27 sep. 2023
I am delighted you enjoyed your stay Jana and thank you for taking the time to write a review. We wished you had stayed longer as well, hopefully next time.

10/10 Fantastiskt

Joyce

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Beautiful hotel, great location
We absolutely loved The Queensberry Hotel! It was beautiful, our room was spacious and so lovely. The bar was a fun spot and the restaurant was such a treat. The hotel is in walking distance to anything you would want to go to.
Bodde här 2 nätter i september 2023
Svar från Peter 27 sep. 2023
Thank you very much for your wonderful review Joyce, I am delighted you enjoyed your experience and we very much hope to see you again soon.

10/10 Fantastiskt

Shelley

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely property! It has a great deal of character and charm. The staff is amazing!!
Bodde här 1 natt i september 2023
Svar från Peter 27 sep. 2023
I am delighted to see your review Shelley, thank you very much. It is wonderful you enjoyed the team and the hotel and we hope to see you again soon.

10/10 Fantastiskt

Bonnie

Bodde här 1 natt i september 2023
Svar från Peter 27 sep. 2023
Thank you for your wonderful review Bonnie, we hope to see you again soon.

10/10 Fantastiskt

Abram

Reste i grupp
Gillade: Renlighet, personal och service och bekvämligheter
We had a very enjoyable stay at The Queensberry. The rooms were comfortable and the service from the staff was outstanding. We enjoyed having a cocktail at the cozy bar before heading out on the town. Many good restaurants were within walking distance and the staff's recommendations were first rate. We would definitely stay at The Queensberry again.
Bodde här 2 nätter i juli 2023
Svar från Peter 27 sep. 2023
Thank you very much for your wonderful review Abram, we are delighted you enjoyed your stay and we look forward to seeing you in the near future.

4/10 Dåligt

Ian

Gillade: Renlighet och personal och service
Bodde här 2 nätter i augusti 2023
Svar från Peter 30 aug. 2023
I am sorry to see your review Ian. I know we discussed your experience on departure and we moved you to a more suitable room after your first night. We also offered complimentary valet parking for both days as a way of compensation. I am sorry that this did not make an impact on your overall experience.

10/10 Fantastiskt

John

Bodde här 2 nätter i augusti 2023
Svar från Peter 28 aug. 2023
Thank you for your wonderful review John, we hope to see you again soon.

10/10 Fantastiskt

Miss Stacey L

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Stayed here for ine evening. The staff went above and beyond to make us feel welcome. There was one lady in particular who was extremely kind, attentive and consdierate throughout our stay. I wish I had her name to give her a shout out on here. Our room was lovely, spacious and clean. We had booked a delux double. It had a built in closet, bath, large bed and small sofa area with views overlooking bath and the rolling hills. We had booked to use the hotels car parking service, which was valuet service. The following day when we were due to check out, the hotel kept the car for a few additional hours for a small fee, so we could continue to explore bath. They collected our luggage and took it to and from the room and were extremely attentive. The hotel was clean, tidy and styled in a quirky, modern fashion. Each room with its own style. On site they had a fine dining restaurant and full bar and cocktail service but unfortunately we didnt get to sample this as we already had dinner and breakfast plans. We thoroughly enjoyed our stay and would very much recommend this hotel. It is a short walk into the cente where the Roman baths and pump house are located. No more then 10minuets.
Bodde här 1 natt i augusti 2023
Svar från Peter 26 aug. 2023
Thank you very much for your wonderful review Stacey. I am delighted that you were well looked after and that you were able to make the most of your time in Bath. We hope to have the opportunity to welcome you back again and hopefully you'll be able to try out the restaurant.

10/10 Fantastiskt

Michael

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Valet parking
Bodde här 1 natt i juli 2023
Svar från Peter 8 aug. 2023
I am delighted you enjoyed your stay Michael. We hope to see you again soon.

10/10 Fantastiskt

Gareth

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A classy spot
From start to finish it was a lovely experience. I only stayed one night but we will be staying again on our return to Bath.
Bodde här 1 natt i juli 2023
Svar från Peter 8 aug. 2023
Thank you very much for your wonderful review Gareth, I am delighted you enjoyed your stay and we look forward to welcoming you back soon.

10/10 Fantastiskt

Luke

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Beautiful
Lovely staff and lovely location
Bodde här 1 natt i juli 2023
Svar från Peter 8 aug. 2023
Thank you very much for your wonderful review Luke. We hope to see you again soon.

8/10 Bra

James, Milwaukee

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Staff and food were top knotch and super freindly. Excellent recommendations for restaurants. The hotel has many trendy decor elements but the beige carpet throughout is worn, dirty and a rather poor choice.
Bodde här 2 nätter i juli 2023
Svar från Peter 30 juli 2023
Thank you very much for your great review James and thank you for your feedback. We regularly check and clean our carpets but will take another look to see if anything required immediate action

10/10 Fantastiskt

Fergal

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent
Wonderful stay in this charming hotel. The service is very personal and the staff really make you feel welcome. Beautiful rooms. The food is superb especially the cooked to order breakfast and Michelin starred dinner. This is a really special hotel that I cannot recommend enough.
Bodde här 2 nätter i juli 2023
Svar från Peter 26 juli 2023
Thank you very much for your wonderful review Fergal. We are delighted you enjoyed your stay so much and very much look forward to seeing you in the near future.

10/10 Fantastiskt

mary

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Attention to detail
Fantastic service, pay attention to detail. As soon as you park up, your bags are taken and your car driven to the car park. We left our umbrella’s by the front door- they were tidily put to the side. Very friendly staff. We will be back
Bodde här 2 nätter i juli 2023
Svar från Peter 25 juli 2023
Thank you very much for your wonderful review Mary. We were very happy to look after you,Kind Regards,Peter

8/10 Bra

John

Bodde här 1 natt i juli 2023
Svar från Peter 22 juli 2023
Thank you very much for your great review John. We hope to see you again soon.

10/10 Fantastiskt

Tammy

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
This hotel was superb. The room was beautiful and the option to use the incredible outdoor terrace was a lovely bonus. We enjoyed the easy valet parking. We would definitely stay again!
Bodde här 1 natt i juli 2023
Svar från Peter 10 juli 2023
Thank you for your wonderful review Tammy, we are delighted you managed to use the terrace and very much hope to welcome you back soon.

10/10 Fantastiskt

Kimberly

Gillade: Renlighet, personal och service och boendets skick och faciliteter
This was such a lovely hotel... the rooms were beautifully appointed, the staff was helpful and courteous and the service level was way beyond what has become the standard. Highly recommend! Note: the hotel is up above the city centre so be prepared for some uphill walking. But if this out-of-shape gal can do it, then anybody can!
Bodde här 2 nätter i juni 2023
Svar från Peter 10 juli 2023
I am delighted that you enjoyed the hotel Kimberley. We are always on hand to organise taxis for anyone not wanting to tackle the hills that Bath has to offer.