We were connected to this listing after our original owner cancelled our reservation five days before we were to arrive, because they sold the property. VRBO should not allow owners to list homes that are for sale.
Good: The house is very large, in a quiet neighborhood, and has character. My kids had plenty of room to play ball in the yard as well. The cleaning people put up a Christmas tree for us, which was nice.
Not so good: Owner is the contact, not the management company, so when we got there and saw a lack of hand towels (two for four bathrooms), blankets (one extra blanket for 8 people), Drano for the clogged upstairs sink, and batteries for the smoke detector that was beeping, we contacted them. Their cleaning person brought us some extra hand towels, laundry detergent, Drano, and batteries (wrong size).
This house is not as advertised. The fireplace was not working. The kitchen is not even close to being fully stocked, no cleaning supplies, no laundry detergent (until we asked for some), no kitchen supplies beyond very basic cookware and dishes, and as mentioned, very minimal towels. House is listed for sale – realtor came by to take pictures. There were dead bugs in every room (at least they were dead). The lake level goes down significantly for the winter so there is no lake view and it is not lake front. The back door would not stay latched so used a suitcase to keep it closed. One extra blanket for four bedrooms and pull out couch that was in the main level, not in the basement as listed. Fourth bedroom does not have egress windows so not even sure that can legally be a bedroom.
The owner was nasty to us because we had the audacity to contact them and the management company again regarding the five places the ceiling was leaking from the half bath and master bath on the main level down to the basement extra room. We had to buy extra towels since we used the ones they got us for the leaks. Silly us, I guess, as I thought they’d want to know, but alas, they were already aware of the leaks. She was also angry our son was sleeping on the couch and not the bed, but it was advertised that the pull out was downstairs, and it was not. It's upstairs. We didn’t have enough blankets anyway, so had to purchase one…and more towels. She told us that we should just be thankful we found a place to rent over Christmas and to not contact them again unless there was an emergency.
Would not recommend this place, ever.