I recently stayed at Selectum Luxury Hotel and would like to start by thanking Mahshid and Faryal at guest relations, Elyas at the main restaurant, and Tarkan at the main bar for their exceptional service. However, unfortunately, my overall experience at the hotel was negative.
Firstly, Ali at reception was the worst staff member I encountered during my stay. He was unhelpful and seemed disinterested in assisting guests with their queries, which left a bad taste in my mouth. The bar man at the pool seemed to only care about Russian guests and had a very disrespectful manner towards others! Additionally, most of the hotel staff could not speak English well, which made communication difficult.
Furthermore, the hotel was very dark everywhere - from the stairs and corridors to the rooms themselves. This made it difficult to navigate around the hotel.
The food served at the hotel was not up to par with what I expected from a luxury hotel. - it was the same every day and lacked variety.The quality of the food was also subpar.
Overall, I would not recommend staying at Selectum Luxury Hotel based on my experience. While there were a few standout staff members who provided excellent service, it was overshadowed by the negative aspects of my stay.
