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Recensioner av SureStay Plus Hotel by Best Western Lehigh Valley

3 out of 5
SureStay Plus Hotel by Best Western Lehigh Valley
300 Gateway Dr, Bethlehem, PA

Recensioner

7,4

Bra

10 - Fantastiskt i betyg. 297 av 1001 recensioner" "
8 - Bra i betyg. 318 av 1001 recensioner" "
6 - Okej i betyg. 179 av 1001 recensioner" "
4 - Dåligt i betyg. 119 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 88 av 1001 recensioner" "

7,4/10

Renlighet

8,0/10

Personal och service

7,2/10

Bekvämligheter

7,0/10

Boendets skick och faciliteter

7,0/10

Hållbarhet

Recensioner

4/10 Dåligt

James

Gillade inte: Bekvämligheter och boendets skick och faciliteter
This property was a flashback to the old 70s motels. Very outdated. Don’t expect much.
Bodde här 4 nätter i maj 2024

6/10 Okej

Annette

Gillade inte: Renlighet och personal och service
Upon my arrival I smelled mold, I'm highly allergic. Hallways are dark and there are no elevators to the second floor. Had to carry my luggage up one flight. My rooms view, a ripped curtain and dirty windows.
Bodde här 2 nätter i maj 2024

4/10 Dåligt

Julian

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
The toilet bowl was very short. The shower curtain had mildew. The carpeting looks worn. Lots of dogs at the hotel due to a dog show on the premises as a result some barking during the night.
Bodde här 1 natt i maj 2024
Svar från Jeff S 21 maj 2024
thank you for taking a moment to tell us of your experience. Your comments will be shared with our housekeeping & maintenance teams to put improvement plans in place so we can provide a better experience for our guests.

2/10 Väldigt dåligt

Brittani

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
When me and my family arrived to check in at 4 was told our rooms was not ready 10-15 mins turned into 45 mins there is no elevator room door would not open stood in the hallway for additional 15 mins waiting for maintenance and the young lady at the front desk was not pleasant at all never again
Bodde här 1 natt i maj 2024
Svar från Jeff S 21 maj 2024
Brittani,Thank you for bringing these concerns to my attention. On behalf of our entire team please accept our apologies, we certainly can do better than this. Your feedback will be shared with our team and used as a tool to improve our service for all our guests.

8/10 Bra

Sandra

Bodde här 3 nätter i maj 2024

2/10 Väldigt dåligt

Tyler

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
ROACH I repeat a roach was found crawling over my foot and I told front desk and no accommodations were presented!!!! The front desk lady spoke very loudly and pretty much told everyone in that front lobby my room number!!!! RUN
Bodde här 2 nätter i april 2024

4/10 Dåligt

ERIC

Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Room was small bathroom was falling apart. Cracks in the walls and ceiling
Bodde här 1 natt i maj 2024

4/10 Dåligt

Peter

Reste med familj och småbarn, Reste i grupp
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bathroom sink would not drain properly and when it did drained on to bathroom floor. Pool side/garden door had no chain to secure door and no key card would open door despite numerous cards being reprogrammed. Door from inside hotel did not work either and had to be propped open with an ashtray. I checked in Friday and left Sunday and door was like that for 2 days.
Bodde här 2 nätter i april 2024

2/10 Väldigt dåligt

Paula

Reste med familj och småbarn
Gillade inte: Renlighet och boendets skick och faciliteter
This hotel was filthy. The grounds were unkempt and not taken care of. The key cards did not work. When asked for towels they told us they did not have anymore. The toilet and sink were not working properly. I’m actually going to reach out to the property to make a formal complaint.
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Hugo

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Has a vintage feel to it that I like. The staff is professional, friendly, and responsive to my needs. (Which isn’t a whole lot because everything is in order). Parking is convenient. Ive stayed there 3 times in the last year its my “go to hotel” when I go visit Bethlehem. Its near a freeway so shopping is aprox 10-15 min drive. I just hope they dont raise the prices because of this review! Lol
Bodde här 7 nätter i april 2024

4/10 Dåligt

Roberta

Bodde här 1 natt i april 2024
Svar från Jeff S 21 maj 2024
Thank you for taking the time for our survey. This survey is used to implement changes and improvements so we can provide a better experience for our customers going forward.

8/10 Bra

Wayne

Affärsresenär
The Receptionist Are very friendly and helpful.
Bodde här 1 natt i april 2024

2/10 Väldigt dåligt

Glory, Willimantic

Reste med familj och småbarn, Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We were not allowed to do early check in (even tho there were plenty of rooms) bathtub was dirty and faucet handle was broken. Hallways were very dirty, breakfast was horrible. Asked for the laundry room and was told Inhad to walk to the hotel next door to do laundry. Way too Many guest complaining… We were a family of 4 (two children) would NOT stay there again.
Bodde här 1 natt i april 2024

6/10 Okej

Gina

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
We arrived for check in and provided our room. We were able to access the outside entrance w key card; however, the key didn’t wok in our door. Went to front desk to advise. Was told maintenance needed to reprogram the door. Waited over 10 mins. Went back downstairs, mind you there is no elevator at this location. Asked for a new room, which I feel they should have provided once I mentioned that the key didn’t work. It was well after the 4:00 check in time that we were checking in. Maintenance did however come and reprogram our original room we stayed in that room. The towels had some staining on them and there was visible mold around shower tiles. The tub spigot leaked. The breakfast was a hot breakfast with multiple choices. We have stayed here before and never had these issues prior.
Bodde här 1 natt i april 2024

6/10 Okej

Malaysha

Affärsresenär
Gillade inte: Renlighet och personal och service
Room was fairly clean. No housekeeping the entire stay. It was hair on the towels they had in the bathroom. It was an okay stay overall.
Bodde här 6 nätter i april 2024

6/10 Okej

William

Reste med familjen
Gillade: Bekvämligheter
Gillade inte: Renlighet och personal och service
Toilet needed to be wiped down. General dirt in corners and on floor.
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

John

Affärsresenär
Gillade: Personal och service
Didn't like that i couldn't take my breakfast back to my room or be able to make a second meal for my girlfriend
Bodde här 3 nätter i mars 2024

10/10 Fantastiskt

Stephanie, Newark

Gillade: Personal och service och bekvämligheter
Needs some renovations. But the staff are always friendly, and the hot breakfast is really good! Convenient for me when I go to Wind Creek.
Bodde här 1 natt i mars 2024

4/10 Dåligt

Brittany

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
The first room we stayed in...the bed broke when i sat down. Moved to a room 4 doors down. The microwave didnt work and there was a stain on one of the sheets. Also there was no elevator to carry suitcases, we had to walk up a flight of stairs.
Bodde här 1 natt i mars 2024

6/10 Okej

Leo

Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i februari 2024

10/10 Fantastiskt

Stephen

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A very nice place to stay.
The room was very spacious and very enjoyable. The only issues I had was that the soda machines were not working properly. Other than that, I was very glad I stayed.
Bodde här 2 nätter i februari 2024

2/10 Väldigt dåligt

Kristina

Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Hotel smelled straight up after cigarette smoke, the mattress dented in. Overall the room and hotel ran down. Avoid. We ended up leaving immediately
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Christina

Bodde här 1 natt i januari 2024

8/10 Bra

Betsy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Rummets bekvämlighet
Day Trip
Everything was good, except the bed was very comfortable.
Bodde här 1 natt i januari 2024

8/10 Bra

Rob

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Bruce, Vienna

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Lakeith

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Price was right
Bodde här 1 natt i januari 2024

4/10 Dåligt

Alyshia, Cranford

Affärsresenär, Reste med sin partner
Gillade: Personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
This property is in dire need of an upgrade. The steps to upstairs feel aluminum as you walk and sort of give. The room had light switches that did nothing, and outlets that did not work. I had to move the microwave to the desk to use it. Two of the lamps did not turn on. The shower was fine at times and others was vibrating and making a loud knocking sound. The toilet was entirely too close to the bathroom door. There were holes in the wall. I killed two flies in the room, that were in there when I got there. And lastly, the heat was inconsistent. It was blowing like crazy and it didn’t matter if it was on auto or not. I was there for an event and the manager was ridiculous about set up time. All other staff I interacted with, were friendly and helpful.
Bodde här 2 nätter i januari 2024

6/10 Okej

Kevin

Gillade: Renlighet och personal och service
Just Ok
You get what you pay for. It was on the cheaper side so for the value it was ok. I was frustrated that the restaurant was closed both nights I stayed. I chose this hotel because of the on site restaurant. I was unfamiliar with the area and didn’t want to leave the hotel. That didn’t work out too well. The hotel is dated but ok. Small bathrooms in room, ice machine broken. About what you should expect for the price.
Bodde här 2 nätter i december 2023

10/10 Fantastiskt

Erika

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023

8/10 Bra

Jesse

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Someone dropped a fast food bag on the steps up to our room. It layed there for 3 days w/food being dragged up and down steps.
Bodde här 6 nätter i december 2023

6/10 Okej

Jesse

Gillade: Personal och service och rummets bekvämlighet
Bodde här 1 natt i december 2023

2/10 Väldigt dåligt

Michael

Reste med sin partner
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Expensive

8/10 Bra

LUIS

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Christine

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Best location
Love this hotel ! It was second stay. We visit area often for Martin Guitar!
Bodde här 1 natt i december 2023

8/10 Bra

Paulette

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Overall experience was good! Just a little outdated... especially in bathroom.
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Stephanie

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Robert

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Large, beautiful property. Great value. Easy access to historical sites
Bodde här 2 nätter i december 2023

8/10 Bra

Jacqueline

Affärsresenär
Gillade: Personal och service
Confusing hotel
Hotel is a bit rundown and very hard to discern THATS The hotel because the Sure Stay sign is far away, like in another parking lot and the name on the outside of the hotel is different. VERY confusing Also, every morning at breakfast, I never saw an attendant. They’d be no milk left for the cereal and no one ask.
Bodde här 3 nätter i november 2023

6/10 Okej

Jon

Bodde här 3 nätter i december 2023

10/10 Fantastiskt

Dale

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was wonderful they was right there if you needed anything
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Jane

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was quiet and convenient...right off the highway. Comfortable and clean. The bed squeaked a little when i moved.
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Dale

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff was excellent
Bodde här 5 nätter i december 2023

8/10 Bra

Mrs.

Gillade: Renlighet, personal och service och boendets skick och faciliteter

8/10 Bra

Gerard

Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Renlighet och personal och service
Bodde här 1 natt i december 2023

8/10 Bra

Michael

Gillade: Renlighet och personal och service
Bodde här 1 natt i december 2023

4/10 Dåligt

Gary

Bodde här 1 natt i december 2023

10/10 Fantastiskt

Stephen

Bodde här 1 natt i december 2023

8/10 Bra

Mark

Bodde här 2 nätter i december 2023

8/10 Bra

Marc

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Pleasant one-night stay
Clean room, breakfast was good, minimal noise on our floor.
Bodde här 1 natt i december 2023