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Recensioner av Big Horn Resort, Ascend Hotel Collection

2.5 out of 5
Big Horn Resort, Ascend Hotel Collection
1801 Majestic Lane, Billings, MT

Recensioner

7,8

Bra

10 - Fantastiskt i betyg. 352 av 922 recensioner" "
8 - Bra i betyg. 291 av 922 recensioner" "
6 - Okej i betyg. 128 av 922 recensioner" "
4 - Dåligt i betyg. 97 av 922 recensioner" "
2 - Väldigt dåligt i betyg. 54 av 922 recensioner" "

8,0/10

Renlighet

8,4/10

Personal och service

7,2/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

7,6/10

Hållbarhet

Recensioner

8/10 Bra

Teresa

Reste med familj och småbarn
Gillade: Renlighet, personal och service och bekvämligheter
Breakfast was average at best. Being close to the Waterpark was fantastic along with the arcade area
Bodde här 2 nätter i maj 2024
Svar från JW 20 maj 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

2/10 Väldigt dåligt

Carl

Reste med familj och småbarn, Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Extremely overprice for room conditions, card keys had to be reprogrammed 4 times in just the 1 nught stay, room condition was poor, floor was quite dusty and sheet on one of the beds had visible stains
Bodde här 1 natt i april 2024
Svar från JW 10 maj 2024
We very much appreciate and value your feedback and will share it with our team.

4/10 Dåligt

DeeDee

Affärsresenär
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Worst check in ever. Arrived at 11pm to locked lobby doors , had to bang the door to get the receptionist to unlock from behind the counter. When I walked in she asked what can I do for you ? For Pete sake ! Took her almost a half hour to get me checked in , to many mundane questions that need not be asked . Went back outside to get my luggage, yep doors were locked again and I had to bang on them again to get her to open them . Stupid !
Bodde här 1 natt i april 2024
Svar från JW 10 maj 2024
We very much appreciate and value your feedback and will share it with our team.

10/10 Fantastiskt

Jason

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was so helpful and accommodating!!! I loved the pools and water activities at The Reef! Overall a wonderful experience!
Bodde här 1 natt i april 2024
Svar från JW 6 maj 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

10/10 Fantastiskt

Kyndra, Butte

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean and comfortable rooms, good breakfast options, good location, quiet.
Bodde här 1 natt i april 2024
Svar från JW 23 apr. 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

2/10 Väldigt dåligt

John

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The beds were bad and it was very dirty and load.
Bodde här 1 natt i april 2024
Svar från JW 22 apr. 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

10/10 Fantastiskt

Dmitriy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great place
Bodde här 1 natt i april 2024
Svar från JW 22 apr. 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

8/10 Bra

Luis

Gillade inte: Renlighet och personal och service
Room was dirty and we ask for towels on pir second day and they ware out of them
Bodde här 2 nätter i mars 2024
Svar från JW 1 apr. 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Väldigt dåligt

Sherrie

Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från JW 25 mars 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

10/10 Fantastiskt

Daniel

Reste med familjen, Reste med sin partner
Gillade: Bekvämligheter
I stayed with my family and had the people upstairs bouncing around all night and across the room we had a alarm go off for 3 hours but in all this that happened we were able to get a hold of management and they were able to make it right which was very professional! Thank you
Bodde här 2 nätter i mars 2024
Svar från JW 18 mars 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

4/10 Dåligt

Kellie

Reste med sin partner
Gillade inte: Renlighet och personal och service
The beds more lumpy and worn out, the floors were unkept and dusty, one of the walls had unsightly something maybe feces or vomit on it. I went to use one of the wash cloths and it looked like feces was left behind. I will never waste my money on this property again.
Bodde här 1 natt i mars 2024
Svar från JW 18 mars 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

4/10 Dåligt

Jamie

Gillade inte: Renlighet och boendets skick och faciliteter
It was ok but for $215 the floors could be clean and the walls could be insulated. Could hear every footstep and noise in hallway and surrounding rooms. Pool/waterpark is just a glorified city pool. Very loud and not super clean. Kids had fun on the slides.
Bodde här 1 natt i mars 2024
Svar från JW 12 mars 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Okej

Jessica, Glasgow

Gillade inte: Boendets skick och faciliteter
Stayed there for the pool and waterslide and it was down when we arrived. Wish we would have know or we would have stayed somewhere else
Bodde här 1 natt i februari 2024
Svar från JW 9 mars 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

4/10 Dåligt

James

Reste med familjen
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i februari 2024
Svar från JW 26 feb. 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

6/10 Okej

Aaron

Reste med familj och småbarn
Beds are very uncomfortable. Staff was great. Hotel was subpar for cleanliness and being up to date
Bodde här 3 nätter i februari 2024
Svar från JW 26 feb. 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

6/10 Okej

Delaine

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet
when my husband pulled the cover back on bed found the duvet was dirty. looked like either blood or feces. the lady at the front desk was very accommodating. she moved us to another rm immediately. do not think we would stay here again.
Bodde här 1 natt i februari 2024
Svar från JW 26 feb. 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

6/10 Okej

Tracy

Affärsresenär, Reste med sin partner
Gillade: Personal och service
Adequate
Bodde här 1 natt i februari 2024
Svar från JW 26 feb. 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

6/10 Okej

Jake R

Reste med familj och småbarn
Gillade: Personal och service
Gillade inte: Renlighet
We love the reef and having a hotel attached is great... we just wish it had more clean towels and clean beds.the sheets on both beds were stained.
Bodde här 1 natt i februari 2024
Svar från JW 21 feb. 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

8/10 Bra

Melissa

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great stay for three nights. However, I booked 2 queen beds and we got 2 full size beds. Night shift staff kind of grouchy in the morning but everyone else was great.
Bodde här 3 nätter i februari 2024
Svar från JW 21 feb. 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

2/10 Väldigt dåligt

Heidi

Reste med familjen, Reste med husdjur
Gillade: Renlighet
Gillade inte: Personal och service
I had to call three times in the middle of the night to ask the front desk to tell the people in the room above me to quiet down. They never did. In fact they came down around 2am and yelled down my hallway that they got in trouble for being too loud. I am on a very long road trip and got zero sleep. I chose this motel due to the convenience of the interstate and reviews. I was warned that if I had pets that barked three times in the middle of the night that we would be evicted. My dogs didn’t make one peep but the party above me sounded like elephants stomping and banging and moving furniture around all night. Very disappointed in the staff to remedy this issue after three calls. I will not return.
Bodde här 1 natt i februari 2024
Svar från JW 21 feb. 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Fantastiskt

Angelica

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I absolutely loved the staff and the guy that was checking me in was extremely friendly. Extremely knowledgeable about his hotel and the things that happen in it. He was very prompt and he knew exactly the right details to tell me. I definitely have never had better customer service than I did with this check-in. I appreciate a good, easy fast checking like that to the point. All the details 😁
Bodde här 1 natt i februari 2024
Svar från JW 21 feb. 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

8/10 Bra

Robert

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hotel was clean and quiet. Pleanty of fresh coffee. Good breakfast. My dogs had access to all of the hotel. I would visit again.
Bodde här 1 natt i februari 2024
Svar från JW 16 feb. 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

8/10 Bra

Heather

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fun
Quick stop with the family. Was great for the night.
Bodde här 2 nätter i februari 2024
Svar från JW 15 feb. 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

4/10 Dåligt

Timothy

Affärsresenär, Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Room was dirty, halls where dirty elevator was dirty, if it wasn’t dirty it was beat up scratched up. The water in bathroom didn’t work right. The dead bolt on door didn’t work. over all was a nice place 20 years ago. Didn’t even have the basic usb charging port for your cell phone. Will not be booking again.
Bodde här 1 natt i februari 2024
Svar från JW 12 feb. 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

4/10 Dåligt

Leah

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Photos on website are not accurate. Reserved room that showed 2 beds and a fold out couch. Hotel said they dont have couches. Expedia did NOTHING about it. Yet charged me for the upgraded room.
Bodde här 1 natt i februari 2024
Svar från JW 12 feb. 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

4/10 Dåligt

Verifierad resenär

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
very loud hotel
Great location with the pool there.. Really loud hotel. Kids running up and down halls during the night kept us up. Not much soundproofing with the people above us either.
Bodde här 1 natt i februari 2024
Svar från JW 5 feb. 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

4/10 Dåligt

Michelle

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Gillade inte: Personal och service
The window in our room on the outside had a crack. Only 1 of my 2 card keys were activated. So when I tried to use it, it would not work. The pool was closed before 10:00, we reached out to the front desk was told Maintenance was on a break, 90 minutes later still nothing, we finally got to spend 30 min in the pool before closing. The Door to the Pool should remain Open until closing time, this was unacceptable. Breakfast the french toast was not cooked all the way
Bodde här 1 natt i januari 2024
Svar från JW 2 feb. 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

10/10 Fantastiskt

Jason

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff were so friendly and welcoming! There are amazing dining options within walking distance and The Reef indoor water park is Amazing!!!
Bodde här 1 natt i januari 2024
Svar från JW 30 jan. 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

10/10 Fantastiskt

Jessica

Gillade: Renlighet
Bodde här 1 natt i januari 2024
Svar från JW 30 jan. 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

10/10 Fantastiskt

Allyson

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Comfortable, kind and fun!
Everything was great. Front desk lady was so sweet and got me checked in quick and easy. We dropped our things and immediately went to the waterpark. My kids had a blast! I was bummed i didnt being my suit because it looked fun for adults to. Very clean water park! Hotel room was pretty clean. There was a very areas of improvement in the bathroom, the shower and floor, but with a towel it was an easy clean up. Beds were comfy and clean. And to be very upfront, i always pull sheets off beds and pullows and check mattresses because I have a real fear of gross beds, but they were in great condition! It was noisy at night and we could hear neighbors tv so we just kept ours on low, but totally nothing that bothered our sleep. The floors in the room were not carpeted whoch i like and they were so clean, i went to walk without my socks on in the middle of the night and had dirty feeling. We will definitely stay again!
Bodde här 1 natt i januari 2024
Svar från JW 30 jan. 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

10/10 Fantastiskt

Raquel White

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från JW 30 jan. 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

10/10 Fantastiskt

Lisa

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från JW 30 jan. 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

10/10 Fantastiskt

Brenda

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
We were there for 3 nights. It was quiet and the room was nice and large. Very friendly staff.
Bodde här 3 nätter i december 2023
Svar från JW 30 jan. 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

6/10 Okej

Byron

Gillade inte: Personal och service och rummets bekvämlighet
Better hotels in Billings
We were put in a room close to the loby, it was very loud at all hours. Tried to get breakfast several times but it was empty each time. When asked for 2 extra towels as there was only 2 in the room, they asked if we were staying another night before giving them to us.
Bodde här 2 nätter i december 2023
Svar från JW 30 jan. 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

6/10 Okej

Leslie

Bodde här 1 natt i december 2023
Svar från JW 30 jan. 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

10/10 Fantastiskt

Melanie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice stay / easy check in and clean rooms
Bodde här 1 natt i december 2023
Svar från JW 30 jan. 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

10/10 Fantastiskt

Jeffrey

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i december 2023
Svar från JW 30 jan. 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från JW 30 jan. 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

4/10 Dåligt

Jack

Reste i grupp, Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Kim
This hotel is dirty and holes in the bathrooms and walls. The beds were comfortable, pillows were horrible. Shower were horrible and water barely came out to shower. I was disappointed in this hotel for others told me it was a good o e. For the price of the stay it was not worth it.
Bodde här 2 nätter i december 2023
Svar från JW 30 jan. 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

4/10 Dåligt

Connie

Reste med familjen
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Not my cup of tea
This is an older hotel that should be updated. Fairly clean. Mattress is old and not very comfortable. The bath door frame had rust all over it. Staff were very friendly.
Bodde här 2 nätter i december 2023
Svar från JW 30 jan. 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

4/10 Dåligt

Christine

Reste med familjen
Gillade inte: Renlighet och personal och service
They tell you right away that they don’t do maid service if you stay more than one night. Fine, that seems to be the new norm. They told us to come down and get towels at the front desk when we needed them. When my husband did this, he was treated like it was an inconvenience and he was bothering the front desk person. Breakfast the first day was awesome. There is a very tall gentleman, that was working very hard to keep us all fed, and he was very friendly and cleaned up the place and made sure everything was stocked. The second day by the time we got down to eat at 9:30 there was no food. The people who were eating there were eating cereal, and said that the food had been out for quite a while. I finally went to find someone. There was a young lady on her phone in the back room playing with the plugs in her ears while she was texting her playing games or something on her phone. I let her know that there was no food out there and she SNAPPED at me that breakfast was over in 15 minutes. I told her I didn’t appreciate her being rude to me. I told her the food had been out for a while, and that breakfast was scheduled until 10 AM. She snapped at me that she was the only one there and she doesn’t know what to tell me. It seemed to me that if she wasn’t in the back on her phone for the last 45 minutes to an hour that being short-staffed wouldn’t have mattered. I’ve never been talked to like that before, especially at a hotel…
Bodde här 2 nätter i december 2023
Svar från JW 30 jan. 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Fantastiskt

Kalli

Gillade: Renlighet och personal och service
Bodde här 2 nätter i december 2023
Svar från JW 30 jan. 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

6/10 Okej

Amanda

Reste med familj och småbarn, Reste med familjen
My room was okay but the other rooms in my party had dirty sheets and the lamps in one room had open cords so someone could have gotten hurt
Bodde här 1 natt i november 2023
Svar från JW 13 nov. 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

10/10 Fantastiskt

melissa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i november 2023
Svar från JW 14 nov. 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

10/10 Fantastiskt

Katie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Tucked back out of the busy part of the area. The room was clean and comfortable and the staff very friendly!
Bodde här 1 natt i november 2023
Svar från JW 13 nov. 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

8/10 Bra

Miles

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
I was bummed the water park didn't have extended hours otherwise I would have just stayed at the Hilton.
Bodde här 1 natt i november 2023
Svar från JW 13 nov. 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

8/10 Bra

Cedric

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Kid loved the water park attached!!!!!
Only complaint is the elevators are a bit rickety sounding. Make some strange noises
Bodde här 2 nätter i november 2023
Svar från JW 10 nov. 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

4/10 Dåligt

Sharon

Bodde här 1 natt i november 2023
Svar från JW 28 nov. 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

4/10 Dåligt

Steven

Reste med familj och småbarn, Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
The staff was hit or miss …
Bodde här 2 nätter i november 2023
Svar från JW 6 nov. 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

6/10 Okej

Steven

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Worst hotel experience I’ve had in a long time . Rooms stink , staff is awful, tv doesn’t work. Beds aren’t good at all. Other than that the hotel is great ha .
Bodde här 1 natt i november 2023
Svar från JW 2 nov. 2023
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