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Recensioner av Birmingham Strathallan Hotel, BW Signature Collection

4 out of 5
Birmingham Strathallan Hotel, BW Signature Collection
225 Hagley Road, Birmingham, England

Recensioner

7,4

Bra

10 - Fantastiskt i betyg. 266 av 1000 recensioner" "
8 - Bra i betyg. 380 av 1000 recensioner" "
6 - Okej i betyg. 199 av 1000 recensioner" "
4 - Dåligt i betyg. 97 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 58 av 1000 recensioner" "

8,0/10

Renlighet

8,2/10

Personal och service

7,6/10

Bekvämligheter

7,2/10

Boendets skick och faciliteter

7,0/10

Hållbarhet

Recensioner

4/10 Dåligt

Andreas

Gillade: Renlighet, personal och service och boendets skick och faciliteter
We got woken up in The middle of the night by some next door neighbours that had A argument for around 2 hours. Screaming in The hallway and in their room, if i would've worked at the Hotel i would've tossed them out. But that's the only negative. Barely any sleep because of that.
Bodde här 3 nätter i februari 2019

4/10 Dåligt

Stevie

Affärsresenär
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Poor service in a stinky room
Stopped several times but might be the last tiny room that stank told reception wasnt moved but was given airfreshner had to cancel 2nd night dudnt get any money back understanding as gone into second day but asked if i could have a voucher for the breakfast i had paidfor butcouldnt have as I've visited hotel before and would be back thought it would be ok got told a straight no very poor relationship. Its ok having pretty girls on reception but not if they dont know hospitality
Bodde här 2 nätter i december 2023
Svar från Matt Ward 20 dec. 2023
Dear StevieMany thanks for your recent post, though I was sorry to learn of the issues you had, please accept my sincere apologiesWishing you a happy Christmas Yours sincerely Matt WardGeneral Manager

8/10 Bra

Helen

Bodde här 1 natt i december 2023

8/10 Bra

Ashley

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Matt Ward 20 dec. 2023
Dear AshleyMany thanks for your recent post, though I was sorry to learn of the issues you had, please accept my sincere apologiesWishing you a happy Christmas Yours sincerely Matt WardGeneral Manager

10/10 Fantastiskt

Debbie

Bodde här 1 natt i december 2023
Svar från Matt Ward 20 dec. 2023
Dear DebbieMany thanks for your lovely post, it really is appreciatedYours sincerely Matt WardGeneral Manager

10/10 Fantastiskt

James

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023

6/10 Okej

Damian

Gillade: Renlighet, personal och service och rummets bekvämlighet
Small rooms
Small rooms but everything you need clean and comfy For the price can’t complain
Bodde här 2 nätter i december 2023
Svar från Matt Ward 11 dec. 2023
Dear Damian Many thanks for your recent review.Yours sincerely Matt WardGeneral Manager

10/10 Fantastiskt

Andrew

Bodde här 1 natt i december 2023
Svar från Matt Ward 6 dec. 2023
Dear AndrewMany thanks for your lovely rating, it really is appreciatedYours sincerely Matt WardGeneral Manager

10/10 Fantastiskt

Daniel, BURNTWOOD

Bodde här 1 natt i december 2023

8/10 Bra

Davina

Reste i grupp
Rooms cold and awkward shape
Bodde här 1 natt i december 2023
Svar från Matt Ward 6 dec. 2023
Dear DavinaMany thanks for your lovely rating. Yours sincerely Matt WardGeneral Manager

2/10 Väldigt dåligt

Pushpa

Bodde här 1 natt i november 2023
Svar från Matt Ward 6 dec. 2023
Dear Pushpa Many thanks for your post, though I was disappointed to see your rating, please feel free to reach out, if I can support furtherYours sincerely Matt WardGeneral Manager

10/10 Fantastiskt

Kulvinderjit

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Good hotel
It is a nice hotel.and has a good breakfast.It is spotless and has all of the mod cons. The duvet is very thin and it was very cold. The heating did not work. The walls are very thin and you can hear other people's conversations. Apart from that it was good.
Bodde här 1 natt i november 2023
Svar från Matt Ward 6 dec. 2023
Dear KulvinderjitMany thanks for your recent post, it really is appreciatedYours sincerely Matt WardGeneral Manager

6/10 Okej

Dolyanna

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Building needs maintenance or price needs review
The staff were really friendly and helpful. However, the room was cold. There was no hot water and they told me I have to let it run for 10 min before it warms up which is such an environmental waste. Eventually it dies warm up but it’s not hot. The cleaner never cleaned my room and I stayed two days. The soap dispenser was empty.
Bodde här 2 nätter i november 2023
Svar från Matt Ward 2 dec. 2023
Dear DolyannaMany thanks for your review, it really is appreciated, though I was sorry to read of your issues. Please accept my sincere apologies and feel free to reach out, if I can support furtherYours sincerely Matt WardGeneral Manager

10/10 Fantastiskt

andrew

Bodde här 1 natt i november 2023

10/10 Fantastiskt

Nikki

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very helpful staff. Warm clean and comfortable. Nice breakfast. Parking available.
Bodde här 2 nätter i november 2023
Svar från Matt Ward 2 dec. 2023
Dear NikkiMany thanks for your review, it really is appreciatedYours sincerely Matt WardGeneral Manager

6/10 Okej

Mrs Rae

Gillade: Renlighet och personal och service
A lot of noise coming from other Hotel guests late at night.
Bodde här 4 nätter i november 2023
Svar från Matt Ward 28 nov. 2023
Dear Mrs RaeI was sorry to read your post and learn of the interruptions, caused by other clients. Please accept my sincere apologies for this Yours sincerely Matt WardGeneral Manager

6/10 Okej

lee

Bodde här 3 nätter i november 2023
Svar från Matt Ward 22 nov. 2023
Dear LeeMany thanks for your post, though I was disappointed to see your rating. Please accept my sincere apologies for any shortfall in service and experience. Please feel free to reach out, if I can support furtherYours sincerely Matt WardGeneral Manager

6/10 Okej

Barry

Bodde här 1 natt i november 2023
Svar från Matt Ward 17 nov. 2023
Dear Barry Many thanks for your recent review, though I was sorry to read your score. Please accept my sincere apologies and feel free to reach out, if I can support furtherYours sincerely Matt WardGeneral Manager

6/10 Okej

Abid

Fair
Bodde här 1 natt i november 2023
Svar från Matt Ward 15 nov. 2023
Dear AbidMany thanks for your recent post, it really is appreciatedYours sincerely Matt WardGeneral Manager

8/10 Bra

H lee

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i november 2023
Svar från Matt Ward 12 nov. 2023
Dear H leeMany thanks for your kind review, it really is appreciated Yours sincerelyMatt WardGeneral Manager

4/10 Dåligt

Lee

Reste med sin partner
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Poor heating. Only a small oil plug in heater in November. Very cramped room but did like that iron and hairdryer were provided. Door also did not double lock from the inside.
Bodde här 1 natt i november 2023
Svar från Matt Ward 12 nov. 2023
Dear LeeMany thanks for your kind review, it really is appreciated Yours sincerelyMatt WardGeneral Manager

8/10 Bra

John

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
My stay
This was my first time staying here, as previously stated the shape of the building leads to an interesting room. The room was a tight fit but fine for a solo travels and more than suitable for my needs. The only complaint all but a small one was the pressure from the shower was not very strong although just about strong enough for my needs. The breakfast was as to be expected and the waiting staff were very good. One complaint that I have was with reference to the parking, at the entrance to the hotel is a parking meter which you can pay for the parking the machine has signs informing you to pay, which I duly did, on entering the hotel the reception staff in formed me that the parking was free to hotel guests and that if I contacted the head office I could get a refund. I would recommend that hotel guest are informed prior to arrival that there is no need to pay for parking.
Bodde här 1 natt i november 2023
Svar från Matt Ward 12 nov. 2023
Dear JohnMany thanks for your kind review, it really is appreciated Yours sincerelyMatt WardGeneral Manager

8/10 Bra

Mark

Gillade: Renlighet, personal och service och boendets skick och faciliteter
This was a great place to stay! The only issue was the room was too warm . The heating couldnt be turned down. Apart from that it was excellent. Fully recommended will stay there again.
Bodde här 1 natt i november 2023
Svar från Matt Ward 8 nov. 2023
Dear MarkMany thanks for your recent post, it really is appreciatedYours sincerely Matt WardGeneral Manager

4/10 Dåligt

Louise

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
Very nice stay spoilt by the rudeness and agressive attitude of the chef ? at breakfast and dismissive attitude of the on diuty breakfast manager. For this reason I would not stay again.
Bodde här 1 natt i november 2023
Svar från Matt Ward 7 nov. 2023
Dear LouiseI was disappointed to read your comments and experience and would welcome any additional feedback you can offer me. Please feel free to reach out to me, if I can support furtherYours sincerely Matt WardGeneral Manager

8/10 Bra

Samuel

Affärsresenär
Gillade: Renlighet och personal och service
Bodde här 3 nätter i november 2023
Svar från Matt Ward 7 nov. 2023
Dear SamuelMany thank for your lovely review, it really is appreciatedYours sincerely Matt WardGeneral Manager

8/10 Bra

Nasir

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Matt Ward 7 nov. 2023
Dear NasirMany thanks for your kind postYours sincerely Matt WardGeneral Manager

6/10 Okej

James

Affärsresenär
Gillade: Personal och service
Very noisy, inconsiderate people banging doors and music on loud
Bodde här 1 natt i oktober 2023
Svar från Matt Ward 6 nov. 2023
Dear James Many thanks for your post, though I was sorry to learn of the interruption's that you experienced from other clients. Please do accept my sincere apologies and feel free to reach out, if I can support furtherYours sincerely Matt WardGeneral Manager

10/10 Fantastiskt

Kenneth

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff were very helpful and the hotel was clean and comfortable. Breakfast was excellent. Enjoyed my stay and would have no hesitation staying again in the future.
Bodde här 2 nätter i oktober 2023
Svar från Matt Ward 6 nov. 2023
Dear KennethMany thanks for your kind review, it really is appreciatedYours sincerely Matt WardGeneral Manager

10/10 Fantastiskt

Joe

Reste i grupp
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från Matt Ward 17 okt. 2023
Dear JoeMany thanks for your recent and kind review, it really is appreciated Yours sincerely Matt WardGeneral Manager

8/10 Bra

Polly

Gillade: Personal och service och rummets bekvämlighet
Nice, clean but could do with a bit of tlc.
It's okay. Unusual round building. Rooms nice. A bit tatty, carpet burns, plaster and cracks in furniture and walls. But super comfy big bed and quiet so those are essential. The only ick i had was in the corner of the room i slept at there was a strong smell of urine. It was like the smell at the bottom of a hamster cage. I put up with it though. Told them when i left just so they could clean it. They were very polite and tried to compensate me. But i only told them to make sure they cleaned it for others.
Bodde här 2 nätter i oktober 2023
Svar från Matt Ward 16 okt. 2023
Dear Polly Many thanks for your recent post it really is appreciated.I was sorry to learn of you issue, please feel free to reach out, if I can support furtherYours sincerely Matt WardGeneral Manager

10/10 Fantastiskt

Sanaa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i oktober 2023
Svar från Matt Ward 11 okt. 2023
Dear SanaaMany thanks for your amazing review, it really is appreciated.Yours sincerely Matt WardGeneral Manager

10/10 Fantastiskt

Laura

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A great stay - no issues
Bodde här 1 natt i september 2023
Svar från Matt Ward 2 okt. 2023
Dear LauraMany thanks for your lovely review, it really is appreciatedYours sincerely Matt WardGeneral Manager

8/10 Bra

April

Gillade: Personal och service
Bodde här 1 natt i september 2023
Svar från Matt Ward 8 okt. 2023
Dear AprilMany thanks for your recent post, it really is appreciatedYours sincerely Matt WardGeneral Manager

8/10 Bra

Ange Samuelle

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Gillade inte: Renlighet
Free and easily accessible parking, friendly staff and comfortable bed. However, the room was quite small and cleaning wasn’t the best.
Bodde här 1 natt i september 2023
Svar från Matt Ward 2 okt. 2023
Dear Miss SamuelleMany thanks for your lovely review, it really is appreciated. For future reference, we do have multiple room types, with Executive being much largerYours sincerely Matt WardGeneral Manager

8/10 Bra

Khadiza

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Easy to find
Bodde här 1 natt i september 2023
Svar från Matt Ward 2 okt. 2023
Dear KhadizaMany thanks for your lovely review, it really is appreciatedYours sincerely Matt WardGeneral Manager

4/10 Dåligt

Hemma

Reste med familjen
Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023
Svar från Matt Ward 26 sep. 2023
Dear Hemma Many thanks for your review, though I was disappointed to see the rating. If I can support further, please do let me know Yours sincerelyMatt WardGeneral Manager

8/10 Bra

Anthony

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great location for central Brum. Safe parking was a bonus Breakfast was first class We were lucky to get a refurbished room Staff were friendly and efficient Definitely stay here again
Bodde här 2 nätter i september 2023
Svar från Matt Ward 25 sep. 2023
Dear AnthonyMany thanks for your lovely review, it really is appreciated Yours sincerely Matt WardGeneral Manager

10/10 Fantastiskt

Karl

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023
Svar från Matt Ward 25 sep. 2023
Dear KarlMany thanks for your lovely review, it really is appreciated Yours sincerely Matt WardGeneral Manager

6/10 Okej

MR KOJI

Bodde här 7 nätter i september 2023
Svar från Matt Ward 18 sep. 2023
Dear Mr KojiI was sorry to read your review and thoughts towards your recent time with us. Please accept my sincere apologies for any shortfall on our part.Please do let me know if I can support further Yours sincerely Matt WardGeneral Manager

8/10 Bra

Ynyr

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
Clean and tidy and overall a decent enough stay - my only negative comment is regarding the shower in my room - very poor water pressure (my room was on 7th floor) and it is a shower over the bath with a shower curtain feels a bit 1980's.
Bodde här 1 natt i september 2023
Svar från Matt Ward 18 sep. 2023
Dear YnyrMany thanks for your recent postYours sincerely Matt WardGeneral Manager

8/10 Bra

Roland

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i september 2023
Svar från Matt Ward 18 sep. 2023
Dear RolandMany thanks for your recent postYours sincerely Matt WardGeneral Manager

6/10 Okej

Wendy, Surrey

Affärsresenär
Gillade: Personal och service
Could get a nights sleep at least. Just a basic room for a working trip
Bodde här 1 natt i september 2023
Svar från Matt Ward 6 nov. 2023
Dear Wendy Thank you for your recent reviewYours sincerely Matt WardGeneral Manager

2/10 Väldigt dåligt

Dilshan

Bodde här 1 natt i september 2023
Svar från Matt Ward 25 sep. 2023
Dear Dilshan Many thanks for your post, though I was disappointed to read your rating. Are you able to offer me more information to better understand?Please reach out, if I can support furtherYours sincerely Matt WardGeneral Manager

8/10 Bra

Marie

Bodde här 3 nätter i augusti 2023
Svar från Matt Ward 30 aug. 2023
Dear MarieMany thanks for your recent review, it really is appreciatedYours sincerely Matt WardGeneral Manager

8/10 Bra

Gorajala

Bodde här 1 natt i augusti 2023
Svar från Matt Ward 11 sep. 2023
Dear Gorajala Many thanks for your kind review, it really is appreciatedYours sincerely Matt WardGeneral Manager

8/10 Bra

martin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
the room was nice and clean and the room was just right for a short stay .
Bodde här 1 natt i augusti 2023
Svar från Matt Ward 24 aug. 2023
Dear MartinMany thanks for your lovely review, it really is appreciatedYours sincerely Matt WardGeneral Manager

10/10 Fantastiskt

Mark

Bodde här 1 natt i augusti 2023
Svar från Matt Ward 11 sep. 2023
Dear MarkMany thanks for your amazing review, it really is appreciatedYours sincerely Matt WardGeneral Manager

10/10 Fantastiskt

Matthew

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2023
Svar från Matt Ward 21 aug. 2023
Dear MatthewThank you so much for your amazing review, it really is appreciated Yours sincerely Matt WardGeneral Manager

2/10 Väldigt dåligt

Catherine

Bodde här 13 nätter i augusti 2023
Svar från Matt Ward 24 aug. 2023
Dear CatherineMany thanks for your lovely review, it really is appreciated, though I appreciate on this occasion, you were not entirely satisfied, please accept my sincere apologies and feel free to reach out, if I can support furtherYours sincerely Matt WardGeneral Manager

10/10 Fantastiskt

Debbie

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very comfortable, well presented. Great staff
Bodde här 1 natt i augusti 2023
Svar från Matt Ward 21 aug. 2023
Dear DebbieThank you so much for your amazing review, it really is appreciated Yours sincerely Matt WardGeneral Manager