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Recensioner av Holiday Inn Birmingham Airport - NEC, an IHG Hotel

4 out of 5
Holiday Inn Birmingham Airport - NEC, an IHG Hotel
Birmingham Airport, Coventry Road, Birmingham, England

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 395 av 1001 recensioner" "
8 - Bra i betyg. 315 av 1001 recensioner" "
6 - Okej i betyg. 162 av 1001 recensioner" "
4 - Dåligt i betyg. 78 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 51 av 1001 recensioner" "

8,4/10

Renlighet

8,2/10

Personal och service

8,6/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

10/10 Fantastiskt

nico

Bodde här 1 natt i november 2023

6/10 Okej

Patrik

Affärsresenär
A
Bodde här 1 natt i oktober 2019

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Undvik vintertid då rummen är för kalla.
Bodde här 2 nätter i februari 2018

2/10 Väldigt dåligt

Verifierad resenär

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i januari 2018

8/10 Bra

Mikael

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 3 nätter i november 2017

10/10 Fantastiskt

Martin, Göteborg

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Underbart Hotell nära Birmingham Airport
Fantastiskt hotell nära Birminghams Flygplats med en otroligt trevlig personal, Zoe och Fozia och övriga på detta hotell behandlar hotellgästerna som om man vore kungligheter, rummet jag hade var rent och snyggt med ett jättefint badrum, man känner sig väldigt välkommen och får absolut bästa service, Frukosten som serveras i resturang Marcos var vällagad och inget saknades, maten var jättegod och det finns allt för olika tycke och smak. Jag har absolut inget att klaga på vad det gäller detta mysiga hotell, och jag kommer att boka detta hotell igen när jag åker till Birmingham nästa gång inom snar framtid. Detta hotell är mycket prisvärt och jag rekommenderar detta till alla som skall besöka Birmingham.

6/10 Okej

Bernt-Olov, Hässelby

Gillade: Rummets bekvämlighet
Underbemannat hotell.
underbemannad incheckning. Överbokad och stökig restaurang. Lyssnade inte på detaljerna runt beställningen men fixade när man sa att det blev fel. Underbemannat och sprang nästan omkring vilket ger stress. Gröten till frukost serverades i tid men var för lös som välling. Det är så på vissa hotell men jag vet inte varför. Bussen ifrån Birminghams flygplats var nästan omöjlig att hitta. Ingen visste varifrån de gick? Man var tvungen att gå mot bussar, ta interntåget och därefter gå ner till en av flera omärkt kurer. Det var också omöjligt att ringa hotellet för att fråga varifrån de gick. Chauffören pratade inte och man visste inte riktigt vart färden gick... Det är många detaljer de borde ta tag i och så märkvärdigt svårt kan det inte vara. Framför allt så är kommunikation allt man begär här i världen.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good
Good hotel close to the airport

8/10 Bra

Pasi, Södertälje

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Nära flyget!
ett hotell endast för en övernattning, nära flyget med gratis transfer på några minuter.

8/10 Bra

Paul, Olofström

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Första besöket på Holiday Inn-Birmingham Airport
Kom till hotellet under eftermiddag/kväll. En övernattning. Bra mottagande på hotellet och bra service. Åt i hotellets pub, "fish and chips"-sådär!! Mycket bra rum. Missade dock att hotellet hade egen transport från Birminghams flygplats. Tog dock den i retur dagen efter.

6/10 Okej

C

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good!

10/10 Fantastiskt

Margaret

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A lovely stay, staff were very helpful, especially Sanchez who ran the shuttle bus and was helpful getting myself around Birmingham airports broken lift.
Bodde här 1 natt i maj 2024

4/10 Dåligt

Amanda

Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Phone in room didnt work. Tv wake up alarm didnt work. Room service charged my card then didnt deliver...problem with the system...miles from the airport so misdescribed, awful experience, but staff were good.
Bodde här 1 natt i maj 2024

4/10 Dåligt

Michael

Gillade: Renlighet
Bodde här 2 nätter i april 2024
Svar från Jamie Evans 1 maj 2024
Dear Michael,Thank you for completing this review.We hope to welcome you back again soon.RegardsJamie Evans - General Manager

10/10 Fantastiskt

Mohammed

Reste i grupp
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Look clean
Bodde här 1 natt i april 2024
Svar från Jamie Evans 1 maj 2024
Dear Mohammed,We hope you enjoyed your stay and will come back again soon.RegardsJamie Evans - General Manager

10/10 Fantastiskt

Sarfraz

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean spacious and the staff was also friendly
Bodde här 1 natt i april 2024

6/10 Okej

Aleem

Reste med familj och småbarn
Stayed for a night with family. The room was nice and clean, ok the ground floor. However, there was loud music till 12AM and we couldn’t sleep.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Jayne

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Jamie Evans 1 maj 2024
Dear Jayne,We appreciate the time you have taken to complete this review.We hope you enjoyed your stay and will come back again soon.RegardsJamie Evans - General Manager

4/10 Dåligt

Kooitzu

Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Stephen

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff were very helpful . Room was clean and spacious. Food was very good. My only complaint would be the limited car parking with no spaces reserved for residents despite the additional car parking charge.
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

Maddy

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent stay Nice and modern Very clean
Bodde här 1 natt i mars 2024

2/10 Väldigt dåligt

Emily

I canceld my booking and stil they took the 102 out of my bank
Bodde här 1 natt i mars 2024

8/10 Bra

Amy

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Jamie Evans 5 mars 2024
Dear Amy,We hope you enjoyed your time with us and will stay with us again soon.RegardsJamie Evans - General Manager

10/10 Fantastiskt

Susan

Reste med familjen
Gillade: Boendets skick och faciliteter
Nice friendly hotel
Nice clean hotel with friendly staff well located Very good breakfast
Bodde här 2 nätter i februari 2024
Svar från Jamie Evans 5 mars 2024
Dear Susan,We are pleased you enjoyed your stay with us and were happy with the cleanliness our teams work hard to maintain and also your breakfast dining experience. We hope to welcome you back again soon.RegardsJamie Evans - General Manager

10/10 Fantastiskt

Fahad

Bodde här 1 natt i februari 2024
Svar från Jamie Evans 5 mars 2024
Dear Fahad,Our team strives to provide each guest with a unique and memorable dining experience and we hope you enjoyed your stay with us and will come back again soon. RegardsJamie Evans - General Manager

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Renlighet
Overall the service and overall upkeep of hotel was good. The main thing that awarded a lower rating was the quality of the bed/pillows, and cleanliness of the room. The pillows and mattress were lumpy and overall a little uncomfortable to sleep in. The room itself had pubic hair and what appeared to be blood stains in both the bathroom and bed sheets. The nature of our trip was a quick two night trip, so the hotel sufficed. However, I wouldn’t stay there for a longer period of time.
Bodde här 2 nätter i februari 2024
Svar från Jamie Evans 6 feb. 2024
Dear Sir/Madam,Thank you for sharing your candid feedback. It is with regret to learn your recent stay with us did not meet your expectations. Please be assured our reception team are available 24 hours for your comfort and safety and can be contacted at any time. We are sorry that your room cleanliness was not to standard. We would like to assured you, your feedback is important to us and will be shared with the house keeping team to ensure lessons are learned going forward. RegardsJamie Evans - General Manager

10/10 Fantastiskt

Richard

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nearly perfect
Everything was superb. Fantastic suite with all the facilities you could possibly require for an overnight business trip including great WiFi and excellent shower. My only gripe is that I paid for my overnight parking upon arrival but they would not supply me with the invoice/receipt until checkout. This meant I had to queue twice unnecessarily. Other than that a great place to stay.
Bodde här 1 natt i januari 2024
Svar från Jamie Evans 8 feb. 2024
Dear Richard,Thank you for sharing your feedback. We are pleased that you enjoyed your recent stay with us.In relation to not being able to provide you with an invoice prior to check-out, unfortunately VAT invoices cannot be generated until after the night audit is complete. We hope you will stay with us again soon.RegardsJamie Evans - General Manager

6/10 Okej

Miss Hannah

Reste med familjen
Gillade: Renlighet
Fine family stay but please review the sofa beds.
The reception were helpful when we arrived but the pull out bed for the kids was very flimsy. The housekeeping came in at 9am after a very late concert at the nec which felt early even with our error of not putting a do not disturbed sign on our door.
Bodde här 1 natt i januari 2024
Svar från Jamie Evans 5 mars 2024
Dear Hannah,Thank you for taking the time to share your feedback. We are sorry that the sofa bed did not meet your expectations, please be assured this is something that is currently under review. RegardsJamie Evans - General Manager

4/10 Dåligt

Ian

Affärsresenär
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Paying for parking is a real annoyance. I get it, people who are not resident should pay, but fleecing another £24 out of me on top of the high priced rooms is annoying. Food is frankly crap. Very few menu choices on horrible little terminals, missing fundamental condiments like English mustard. Rooms were either freezing or too hot. The heating in the room does nothing till you set it to 25+ degrees, then starts to warm up a bit before heating it to thermonuclear before you know it. Breakfast is OK but slow. All in all a very poor showing by what is supposed to be a premier brand. The Holiday Inn express down the road is better, cleaner and more personal
Bodde här 2 nätter i januari 2024
Svar från Jamie Evans 7 feb. 2024
Dear Ian,Thank you for taking the time to share your candid review.We appreciate your comment regarding our car parking charges, however, due to our location and inline with most hotels across the UK, we do charge for car parking to both day visitors and overnight guests. Please be assured, our car parking charges are either inline or cheaper than most other airport and convention centre locations, at only 12 per vehicle for overnight visits. It is with great regret to read your recent stay did not meet your expectations. Please be assured your comments are not reflective of those we normally receive. Our reception team are available 24 hours for guest comfort and safety and can be contacted at any time.RegardsJamie Evans - General Manager

10/10 Fantastiskt

Russell

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great experience
Couldn't praise the staff highly enough. Really attentive, friendly & helpful. Thanks to Maddi who served me at breakfast. What a huge difference to my stay 2 days earlier in Winchester, which was a horrible experience.
Bodde här 1 natt i januari 2024
Svar från Jamie Evans 5 mars 2024
Dear Russell,Thank you for sharing your wonderful comments regarding Maddi whom we are sure will be thrilled to have been personally mentioned. We are pleased you enjoyed your experience and hope to see you again soon.RegardsJamie Evans - General Manager

10/10 Fantastiskt

David

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great hotel
Tick all the box's for me, had not one complaint, bus stop out side at hotel, every 20 mins for city centre, and swimming pool was perfect for me and my grandson, he want's to go back there again
Bodde här 2 nätter i januari 2024
Svar från Jamie Evans 5 mars 2024
Dear David,We are pleased you and your grandson enjoyed your stay and we hope to welcome you back again soon.RegardsJamie Evans - General Manager

10/10 Fantastiskt

Teerooven

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good hotel right by the airport and very pleasant service. Shuttle service was not operating so do ask ahead to make alternative plans.
Bodde här 1 natt i januari 2024
Svar från Jamie Evans 6 mars 2024
Dear Teerooven,Thank you for choosing to stay with us.We are pleased you were happy with the service our teams provided and hope you will stay with us again soon.RegardsJamie Evans - General Manager

10/10 Fantastiskt

Dzsenifer

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Pleasant stay
We loved the hotel very comfy beds ,we got there earlier than check in time but they let us have our rooms , first day pool was a bit cold but we let management know and they sorted it by next day it was amazing for the kids to swim . There is a £12 parking fee to be aware of as its not states here on hotels .com
Bodde här 1 natt i december 2023
Svar från Jamie Evans 6 mars 2024
Dear Dzsenifer,We appreciate your time on sharing your feedback and are pleased you were happy with the comfort of your room and service our team provided. In relation to car parking charges, these charges are detailed on hotels.com under the "At a glance" section and also under "Fees and policies" and also on our hotel website. RegardsJamie Evans - General Manager

8/10 Bra

Dowon

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice place for families
Very cost-effective stay for families. The swimming pool condition was also great. Just one thing want to note is the room was not clean. For instance, there was a used coffee capsule inside of the Nespresso machine.
Bodde här 3 nätter i december 2023

10/10 Fantastiskt

Harpal

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was fine but we didn’t spend that of the time due we only had short time.
Bodde här 1 natt i december 2023
Svar från Jamie Evans 2 feb. 2024
Dear Harpal,Thank you for rating us with 5 stars and sharing your feedback. We are pleased you enjoyed your time with us and hope you will come back again soon.RegardsJamie Evans - General Manager

2/10 Väldigt dåligt

Qamar

Reste med familjen
Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Renlighet och personal och service
I had to relocate my family to another hotel.
Terrible stay and experience. We were charged for parking where your website clearly stated nothing regarding this. I selected parking and pool as the parameters and this hotel came up. I have stayed here in the past and did not get charged for parking. However this time they demanded £12 per night. I was shocked. The person at the desk told me this had always been the case so why wasn’t this stated on your site and why wasn’t I charged previously?? Then, my son felt sick in the room, we contacted room service and initallly she was really supportive and stated she will collect cleaning supplies and come back. 30 minutes later I get a call from the front desk and she stated that a cleaning service will cost £150 which has to be paid in cash!!! I was shocked. Never have I heard such nonsense before. Our room was stinking after this as we only had tissue to clean with. No cleaning supplies were given to help us. The smell was soo bad after the heating had been on, as it’s winter and our room was freezing, that it was literally not pleasant to be in so I booked a hotel elsewhere for our 2nd night and left without staying for my 2nd night. I am absolutely disgraced by hotel.com and this hotel. Unless a satisfactory refund is given, I will never be using your services again or be staying with IHG
Bodde här 2 nätter i december 2023
Svar från Jamie Evans 29 dec. 2023
Dear Qamar,Thank you for sharing your candid feedback. In relation to the concerns you raised in your recent review we would like to provide some clarification.Firstly, we apologies for any confusion regarding the parking charges. We do charge for parking, and this information is available on our partner booking websites, including the one you used for your reservation on hotels.com. When you navigate to the "At a Glance" section on the provided link (https://uk.hotels.com/ho114424/holiday-inn-birmingham-airport-nec-birmingham-united-kingdom/?chkin2024-01-04&chkout2024-01-05&x_pwa1&rfrrHSR&pwa_ts1703507972727&referrerUrlaHR0cHM6Ly91ay5ob3RlbHMuY29tL0hvdGVsLVNlYXJjaA%3D%3D&useRewardsfalse&rm1a2&regionId575&destinationBirmingham%2C+England%2C+United+Kingdom&destTypeMARKET&selected19390&latLong52.478271%2C-1.89513&sortRECOMMENDED&top_dp67&top_curGBP&userIntent&selectedRoomType238414&selectedRatePlan380917982&expediaPropertyId19390&searchId0e9dc2c8-0dd2-40ed-84f9-e39f6dd714d8), You will find information about parking charges.I understand that during your previous stay on December 31, 2022, the manager made an exception and did not charge you for parking as a goodwill gesture.Regarding the cleaning service charge for your son's incident, we regret any inconvenience caused. Cleaning and sanitizing such incidents incur additional costs for the hotel. We do mention these charges in our policies to cover the expenses associated with maintaining a clean and hygienic environment for all our guests.We genuinely value your feedback, and assure you that we are reviewing our communication processes to ensure that all guests are well-informed about our policies. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.RegardsJamie Evans - General Manager

2/10 Väldigt dåligt

Jesús Alejandro

Bodde här 1 natt i december 2023

10/10 Fantastiskt

andrea

Bodde här 1 natt i december 2023
Svar från Jamie Evans 5 mars 2024
Dear Andrea,We hope you enjoyed your stay and hope to welcome you back again soon.RegardsJamie Evans - General Manager

6/10 Okej

Tracey

Gillade: Renlighet och rummets bekvämlighet
Gillade inte: Personal och service
It was clean and comfortable but room service was poor. Anf when we left to go to the airport the morning staff member didnt say goodbye. I then called to ask about the shuttle bus to airport and was told it wasnt running and left on hold. But it was running we were just lucky to spot it!
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Sven Erik

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 3 nätter i december 2023
Svar från Jamie Evans 13 dec. 2023
Dear Sven,Thank you for rating us with a 10!We hope you enjoyed your stay and will come back again soon.RegardsJamie Evans - General Manager

10/10 Fantastiskt

Joan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2023
Svar från Jamie Evans 13 dec. 2023
Dear Joan,We hope you enjoyed your recent stay with us and hope to see you again soon.RegardsJamie Evans - General Manager

8/10 Bra

Leontine Wilhelmine

Gillade: Renlighet, personal och service och boendets skick och faciliteter
A clean and modern hotel.
Bodde här 2 nätter i november 2023
Svar från Jamie Evans 13 dec. 2023
Dear Leontine,Thank you for sharing your feedback.We hope you enjoyed your stay and will stay with us again soon.RegardsJamie Evans - General Manager

8/10 Bra

cian

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 2 nätter i november 2023
Svar från Jamie Evans 13 dec. 2023
Dear Cian,Thank you for rating us with an 8.We hope to welcome you back again soon.RegardsJamie Evans - General Manager

10/10 Fantastiskt

John

Affärsresenär
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Jamie Evans 13 dec. 2023
Dear John,We appreciate your feedback and hope to see you again soon.RegardsJamie Evans - General Manager

10/10 Fantastiskt

kylie

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff were 5 star. The woman that checked me is was so warm snd welcoming.
Bodde här 2 nätter i november 2023
Svar från Jamie Evans 13 dec. 2023
Dear Kylie,Thank you for taking the time to share your feedback.We are pleased you were happy with the service our team provided and hope to see you again soon.RegardsJamie Evans - General Manager

10/10 Fantastiskt

kevin

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Un sejour excellentissime
Bodde här 3 nätter i november 2023

10/10 Fantastiskt

Gareth

Bodde här 1 natt i november 2023

6/10 Okej

Clare

Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Jilson

Bodde här 1 natt i oktober 2023