Exteriör
Se tillgänglighet

Recensioner av The Imperial Hotel

4 out of 5
The Imperial Hotel
North Promenade, Blackpool, England

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 511 av 1001 recensioner" "
8 - Bra i betyg. 315 av 1001 recensioner" "
6 - Okej i betyg. 107 av 1001 recensioner" "
4 - Dåligt i betyg. 51 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 17 av 1001 recensioner" "

8,6/10

Renlighet

9,0/10

Personal och service

8,0/10

Bekvämligheter

7,8/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Oliver

Bodde här 4 nätter i februari 2024
Svar från Trevor 26 feb. 2024
Dear Oliver,Thank you for taking the time to submit a review response after your recent stay with us. We sincerely appreciate your feedback and we are delighted that you enjoyed your stay with us.We hope that you will stay with us again on your return to Blackpool. Kind Regards,Trevor Vels General Manager

10/10 Fantastiskt

Linda

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i november 2023
Svar från Trevor 20 dec. 2023
Dear Linda,Thank you very much for your 10 out of 10 review of your recent stay with us.We are so happy to see that you enjoyed your stay with us and we look forward to welcoming you back again soon.Kind Regards,Trevor Vels General Manager

8/10 Bra

Åsa

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i juli 2022
Svar från Alison 22 juli 2022
Thanks for taking the time to score your stay Asa, we really appreciate it! Best wishes, Alison and the team

10/10 Fantastiskt

Oliver

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
An old lady
Old hotel but still fine interior. Nicely located at the cost. Nice breakfast. Extremely helpful staff.
Bodde här 3 nätter i februari 2022
Svar från Alison 23 feb. 2022
Dear Oliver Thank you so much for your lovely comments, I am so pleased that you appreciated the history and grandeur of the Hotel. I am delighted that the team looked after you well. We look forward to welcoming you back in the not too distant future. Kind regards, Alison and the Team

8/10 Bra

David

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Really nice old hotel that is well maintained and preserved its grandeur. Just need better coffee at breakfast as probably the worst coffee ever. But apart from the coffee, great value, nice staff and beautiful interior. Would definitely stay here again
Bodde här 1 natt i maj 2024

8/10 Bra

Lawrence

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
What a lovely period hotel. Yes its old but its loved. Good staff. Good room. Generally good guests. The bar and bar staff are good. The room service and restaurant prices are very fair. Big shout out for the breakfast. Quallity tip top and its Hot, not like many luke warm. I always wondered what The Imperial was like, now we know.
Bodde här 3 nätter i maj 2024

10/10 Fantastiskt

Vivian

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A lovely place to have peace, surroundings very good
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Nicola

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I like it due to being quiet.
Bodde här 2 nätter i april 2024
Svar från Trevor 14 maj 2024
Dear Nicola,Thank you for your lovely review of our hotel after your recent stay. I am delighted to read that you enjoyed a pleasant stay with us.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

8/10 Bra

Susan

Reste i grupp
The meals we had were top class
Bodde här 1 natt i maj 2024
Svar från Trevor 14 maj 2024
Dear Susan,Thank you for taking the time to submit such a positive response after your recent stay with us. We sincerely appreciate your super feedback about our dining options and we are delighted that you enjoyed your stay with us.We hope that you will stay with us again soon. Kind Regards,Trevor Vels General Manager

10/10 Fantastiskt

Shirley

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Trevor 14 maj 2024
Dear Shirley,Thank you for taking the time to submit such a positive response after your recent stay with us. We sincerely appreciate your super feedback and we are delighted that you clearly enjoyed your stay. We hope that you will stay with us again on your next visit to Blackpool. Kind Regards,Trevor Vels General Manager

10/10 Fantastiskt

Kylie

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Very friendly the only things is they should be a kids zone
Bodde här 2 nätter i maj 2024
Svar från Trevor 14 maj 2024
Dear Kylie,Thank you for taking the time to submit such a positive response after your recent stay with us. We sincerely appreciate your feedback and we are delighted that you enjoyed your stay with us.We hope that you will stay with us again soon. Kind Regards,Trevor Vels General Manager

8/10 Bra

Robert

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Trevor 14 maj 2024
Dear Robert,Thank you for taking the time to submit a review response after your recent stay with us. We sincerely appreciate your feedback scoring and we are delighted that you enjoyed your stay with us.We hope that you will stay with us again on your next visit to Blackpool. Kind Regards,Trevor Vels General Manager

8/10 Bra

david

Bodde här 3 nätter i april 2024
Svar från Trevor 22 apr. 2024
Dear David,Thank you very much for your review of your recent visit to our hotel. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 Fantastiskt

Elaine

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely stay as usual
Bodde här 2 nätter i april 2024
Svar från Trevor 10 apr. 2024
Dear Elaine,Thank you for your lovely review of our hotel after your recent stay. I am delighted to read that you enjoyed a pleasant stay with us once again.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

10/10 Fantastiskt

Jo

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Love this hotel very quaint and glad rhey havent tried to modernise it as much as some of the older ones ive stayed in, keep it to its original elegance
Bodde här 1 natt i april 2024
Svar från Trevor 10 apr. 2024
Dear Jo,Thank you for your lovely review of our hotel after your recent stay. I am delighted to read that you enjoyed a pleasant stay with us.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

10/10 Fantastiskt

jacqueline

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely building room great
Bodde här 1 natt i april 2024
Svar från Trevor 10 apr. 2024
Dear Jacqueline,Thank you for your positive review of our hotel after your recent stay. I am delighted to read that you enjoyed a pleasant stay with us.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

10/10 Fantastiskt

William

Love coming here. Classiest hotel in Blackpool.
Bodde här 1 natt i april 2024
Svar från Trevor 10 apr. 2024
Dear William,Thank you for your positive review of our hotel after your recent stay. I am delighted to read that you enjoyed a pleasant stay with us.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

8/10 Bra

Zhi feng

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
The hotel room have to remodel
Bodde här 3 nätter i mars 2024
Svar från Trevor 4 apr. 2024
Dear Zhi,Thank you for taking the time to submit a review after your recent stay with us. We sincerely appreciate your feedback. I have noted your comment on our current décor and modernity of the hotel rooms but hope that you will stay with us again on your return to Blackpool and note our planned refurbishments that we are commencing during this year which will significantly update our overall product. Kind Regards,Trevor Vels General Manager

8/10 Bra

M

Reste med familjen
Wonderful Victorian architecture. Loved the photographs of all of the Royalty, politicians and celebrities that have stayed there. Large, well equipped bedrooms. Just a little tired but very clean and comfortable. Breakfast and dinner were both really good. Excellent service and very friendly staff.
Bodde här 1 natt i mars 2024
Svar från Trevor 2 apr. 2024
Dear M,Thank you very much for submitting such a wonderfully detailed review of your recent stay with us. Thank you particularly for your lovely comments about our friendly staff and the quality of our breakfast and dinner options.We are so glad to see that you enjoyed your stay and hope that you will be returning to stay again in the future.Kind Regards,Trevor Vels General Manager

10/10 Fantastiskt

Vernon

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very good hotel been lost over the years need some work round reception area room
Bodde här 2 nätter i mars 2024
Svar från Trevor 2 apr. 2024
Dear Vernon,Thank you for taking the time to submit a review after your recent stay with us. We sincerely appreciate your feedback and we are glad to see that you enjoyed a pleasant stay. I have noted your comment on our current décor and modernity of the hotel but hope that you will stay with us again on your return to Blackpool and note our ongoing refurbishments that we are commencing during this year which will significantly update our overall product. Kind Regards,Trevor Vels General Manager

8/10 Bra

Louise

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Nice place to stay - close to local amenities and the seafront.
Bodde här 2 nätter i mars 2024
Svar från Trevor 2 apr. 2024
Dear Louise,Thank you for taking the time to submit a positive response after your recent stay with us. We sincerely appreciate your super feedback and we are delighted that you clearly enjoyed your stay. We hope that you will stay with us again on your next visit to Blackpool. Kind Regards,Trevor Vels General Manager

10/10 Fantastiskt

Andrew

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice hotel on North shore, little bit out of town centre but only a few minutes walk. There is a charge for parking, but its not huge £9 per night. (Have to enter reg on system)The staff were very welcoming and provided all the info you would want on arrival. The room was not the biggest but didnt feel crowded, only downside to the room was the number of plug sockets. Restaurant was quiet for our evening meal but it was midweek, the food was of a high standard and very nice. Over all a really nice stay would definitely consider coming back.
Bodde här 1 natt i mars 2024
Svar från Trevor 27 mars 2024
Dear Andrew,Thank you very much for submitting such a positive and detailed review of your recent stay with us. Thank you for your 5/5 rating; it is massively appreciated! We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 Fantastiskt

Amanda

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Parking at the hotel
Bodde här 3 nätter i mars 2024
Svar från Trevor 21 mars 2024
Dear Amanda,Thank you very much for submitting such a positive review of your recent stay with us. Thank you for your 5/5 rating; it is massively appreciated! We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 Fantastiskt

Gill

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely spacious room. Buffet breakfast was excellent and included black pudding and fried bread (that you wouldn’t get in a lot of hotels especially down south). Would definitely stay there again.
Bodde här 2 nätter i mars 2024
Svar från Trevor 16 mars 2024
Dear Gill,Thank you very much for submitting such a wonderful review of your recent stay with us. Thank you particularly for your lovely comments about our breakfast - a truly Northern feast! We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 Fantastiskt

Jane

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i mars 2024
Svar från Trevor 13 mars 2024
Dear Jane,Thank you very much for submitting such a positive review of your recent stay with us. Thank you for your 5/5 rating; it is very much appreciated! We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 Fantastiskt

Louise

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing hotel with lots of character, rooms lovely. Whole hotel soo clean and tidy. Nice bar if a bit pricey for soft drinks. But nightly entertainment of which i dropped on a great singer which we had a fab night singing along and dancing. Staff all so friendly and helpful. Will be my go to hotel in blackpool from now on, worth paying that bit extra than 'brand' names just for the feel of this historic hotel.
Bodde här 1 natt i mars 2024
Svar från Savanna Cairns 7 mars 2024
Hi Louise, Thank you so much for your lovely review! We will look forward to welcoming you back to Imperial Blackpool.

8/10 Bra

Margaret

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i mars 2024
Svar från Trevor 7 mars 2024
Dear Margaret,Thank you for your review of our hotel after your recent stay. I am delighted to see that you enjoyed a pleasant stay with us.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

8/10 Bra

Paul

Bodde här 2 nätter i mars 2024
Svar från Trevor 27 mars 2024
Dear Paul,Thank you for your review posted after your recent stay. We sincerely appreciate your feedback and we trust that you enjoyed your stay with us. We look forward to welcoming you back for any future visits.Kind Regards,Trevor Vels General Manager

8/10 Bra

Lianne

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Clean and comfortable rooms, breakfast was very good and staff were efficient and friendly
Bodde här 2 nätter i mars 2024
Svar från Trevor 5 mars 2024
Dear Lianne,Thank you very much for your review of your recent visit to our hotel. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 Fantastiskt

Edward

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean room, good breakfast and good bar with football.
Svar från Trevor 29 feb. 2024
Dear Edward,Thank you for your lovely review of our hotel after your recent stay. I am delighted to read that you enjoyed a pleasant stay with us.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

10/10 Fantastiskt

Ian

Reste med sin partner
Gillade: Personal och service och boendets skick och faciliteter
Victorian in all its splendour
Bodde här 5 nätter i februari 2024
Svar från Trevor 26 feb. 2024
Dear Ian,Thank you for taking the time to submit a review after your recent stay with us. We sincerely appreciate your lovely feedback and we are delighted that you enjoyed your stay with us.We hope that you will stay with us again on your return to Blackpool. Kind Regards,Trevor Vels General Manager

10/10 Fantastiskt

Howard

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice and clean food fabulous room very comfortable except the drafty windows
Bodde här 2 nätter i februari 2024
Svar från Trevor 26 feb. 2024
Dear Howard,Thank you for taking the time to submit a review after your recent stay with us. We sincerely appreciate your feedback and we are delighted that you enjoyed your stay with us.We hope that you will stay with us again on your return to Blackpool. Kind Regards,Trevor Vels General Manager

2/10 Väldigt dåligt

David

Reste med familjen
Gillade inte: Renlighet
Poor value for money
We paid £235 for 2 nights in the hotel which was highly over inflated for the service provided. £115 a night to have to pay for parking, queue for check in, queue for a very average breakfast and use filthy toilets on the ground floor with empty soap dispensers. A Premier Inn stay would have been half the price and delivered in all of these areas particularly breakfast. I can't remember the last hotel I stayed in that only offered white or brown bread at breakfast and lumps of under cooked bacon that my son thought tasted like ham. To top it all we stayed in the car park for 1 hour whilst unloading and was told we wouldn't be charged by two staff and then recieved a £60 parking fine!
Bodde här 2 nätter i februari 2024
Svar från Trevor 19 feb. 2024
Dear David,Thank you for your review of our hotel after your recent stay. We are disappointed to see from your scoring and feedback that we did not meet your expectations.Please accept my apology for your disappointment with so many aspects of our product offering. I would like to assure you that we will actively address all of these shortfalls with the staff and management team and use your experience as a guide to provide additional corrective training to our team members. I am also able to assure you that we are currently reviewing our breakfast menus and hope to enhance them shortly. I hope that on a future visit you will consider staying with us again when we will be able to demonstrate our usual standards as well as the upgraded product changes to you. Kind Regards,Trevor Vels General Manager

8/10 Bra

AWB

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Decor was a bit weary, but the room was a fabulous size - also included a bath, which was super! Long corridors made for long walks, key card failed twice that didn't help - I reached my steps target without venturing far. Breakfast was good; buffet style with tea/coffee served on request. Service was excellent, and bar reasonably priced (cheaper than a local pub I went to). Tram service just outside the hotel is a real plus. Really enjoyed my stay.
Bodde här 2 nätter i februari 2024
Svar från Trevor 19 feb. 2024
Dear AWB,Thank you for your lovely review of our hotel after your recent stay. I am delighted to read that you enjoyed a pleasant stay with us.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

10/10 Fantastiskt

bill, Newton stewart

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
car parking charges spoils our stay not needed ? but still the best hotel we stay at when in Blackpool the only place to stay at . v i p member. we love the hotel
Bodde här 1 natt i februari 2024
Svar från Trevor 16 feb. 2024
Dear Bill,Thank you very much for submitting such a wonderfully positive review of your recent stay with us. We are so glad to see that you enjoyed your stay once again and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 Fantastiskt

Anthony

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från Trevor 14 feb. 2024
Dear Anthony,Thank you very much for submitting such a positive review of your recent stay with us. Thank you particularly for your 10/10 rating! We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

8/10 Bra

Peter

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i januari 2024
Svar från Trevor 12 feb. 2024
Dear Peter,Thank you for your review posted after your recent stay. We sincerely appreciate your feedback and we are delighted that you enjoyed your stay with us. We look forward to welcoming you back for any future visits.Kind Regards,Trevor Vels General Manager

6/10 Okej

Demi

Bodde här 3 nätter i februari 2024
Svar från Trevor 8 feb. 2024
Dear Demi,Thank you for taking the time to submit a review score after your recent stay with us. We sincerely appreciate your feedback and we trust that you enjoyed your stay with us.We hope that you will stay with us again on your next visit to Blackpool. Kind Regards,Trevor Vels General Manager

10/10 Fantastiskt

William

Bodde här 1 natt i februari 2024
Svar från Trevor 8 feb. 2024
Dear William,Thank you for taking the time to submit a positive review response after your recent stay with us. We sincerely appreciate your feedback and we are delighted that you enjoyed your stay with us.We hope that you will stay with us again on your next visit to Blackpool. Kind Regards,Trevor Vels General Manager

10/10 Fantastiskt

DONALD

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2024
Svar från Trevor 5 feb. 2024
Dear Donald,Thank you very much for submitting such a wonderful review of your recent stay with us. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 Fantastiskt

Sally

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lovely
A lovely 1 night stay
Bodde här 1 natt i januari 2024
Svar från Trevor 2 feb. 2024
Dear Sally,Thank you very much for submitting such a wonderful review of your recent stay with us. Thank you particularly for your 10/10 score! We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

6/10 Okej

John

Gillade: Renlighet, personal och service och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Area poor
Tired hotel
Bodde här 1 natt i januari 2024
Svar från Trevor 29 jan. 2024
Dear John,Dear Guest,Thank you for your review of our hotel after your recent stay. We sincerely appreciate your feedback on your stay. We are aware of our need to refresh our décor in some areas and I am able to assure you that this is being attended to at the moment with plans for a rolling program during the course of next year. I am very confident that as each month passes, that our guests will observe and enjoy all of these improvements. I hope that you will consider revisiting us in the future when I have no doubt you will see these improvements as they are rolled out. Kind Regards, Trevor Vels General Manager

10/10 Fantastiskt

Adam

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is about the 6th time ive stayed at the Imperial very satisfying
Bodde här 2 nätter i januari 2024
Svar från Trevor 29 jan. 2024
Dear Adam,Thank you very much for submitting such a wonderful review of your recent stay with us. Thank you particularly for your lovely comments which mean even more when coming from one of our valued regular guests. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back again soon.Kind Regards,Trevor Vels General Manager

10/10 Fantastiskt

Marie

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Amazing..
Really great staff,clean rooms ,excellent breakfast.. Night time relaxing in lounge with singer on every night . Wonderfull place good prices.. The history is interesting, not far from town ..
Bodde här 2 nätter i januari 2024
Svar från Trevor 26 jan. 2024
Dear Marie,Thank you very much for submitting such a wonderful review of your recent stay with us. Thank you particularly for your lovely comments about our staff, breakfast, cleanliness and our entertainers in our bar. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

6/10 Okej

Koen

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Needs really renovation, windows don't close completely, cold wind continuous enters the room. Staff at reception not qualified during check in as check out (costs for accomdation 2x invoiced, no possible to pay in cash)
Bodde här 2 nätter i januari 2024
Svar från Trevor 22 jan. 2024
Dear Koen,Thank you for your review of our hotel after your recent stay. Please accept my apology for your disappointment with aspects of our décor and age of some elements within the hotel. I am able to assure you that we are planning a significant improvement plan over the next 12 months where all aspects of the hotel's facilities will be addressed. I have no doubt that you will note the gradual improvements on any return visits. I hope that we will have the opportunity of welcoming you back to stay with us again.Kind Regards,Trevor Vels General Manager

10/10 Fantastiskt

David

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
As always a very good standard and friendly welcom
As always very welcoming staff on reception . Bar staff very friendly and restaurant staff very helpful with extra requests
Bodde här 1 natt i januari 2024
Svar från Trevor 22 jan. 2024
Dear David,Thank you very much for your review of your recent visit to our hotel. We sincerely appreciate your super comments about our staff members. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

4/10 Dåligt

Joanna

Reste med familjen
Gillade inte: Personal och service
Disappointed this time!
We stay here regularly and love it! But this time we are so disappointed. Paid in cash then got locked out of room as apparently we’d not paid! Wait to get it sorted and evidence eventually found! Service definitely not as good as before :( It’s an ideal location.
Bodde här 1 natt i januari 2024
Svar från Trevor 22 jan. 2024
Dear Joanna,Thank you for your review of our hotel after your recent stay. We are disappointed to see from your comments and scoring that we did not meet your expectations.Please accept my apology for the mix-up with the payments for your room. I am glad that it was eventually resolved but we will address this with the team members for future improvement. I hope that on a future visit you will consider staying with us again when we will be able to demonstrate our usual standards to you. Kind Regards,Trevor Vels General Manager

2/10 Väldigt dåligt

J

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Decent service, awful rooms
First of all, the staff are friendly and generally on the ball. However, The check in process did take a long time and we were then handed our keys. The room on the 4th floor was a sea-view room, but room 405 has a window akin to a prison cell, with no curtains on it, but a light-coloured blind, so when the spotlights come on at night, it is hard to sleep with all the light coming in. Also the room is excessively hot and the corridors are likewise. They must be chucking money down the drain just heating these common areas. We were moved to room 402, which has a rotting window frame, and has had sealant used on it, so that it can't be opened. Another hot and cloying night was not great. We ended up checking out early due to two bad night's sleep. Also, £9.00 a day car park charge, which is hard to find info about when booking. No refund given for the last day when we left early. I would not recommend.
Rotting window, sealed shut with sealant.
Bodde här 3 nätter i januari 2024
Svar från Trevor 22 jan. 2024
Dear J,Thank you for taking the time to submit a survey response after your recent stay with us. We sincerely appreciate your feedback but we are very disappointed to see from your scoring and comments that you did not enjoy your stay as much as we would have liked. Please accept our apology for your disappointment as well as our assurance that your feedback will be used to address the issue you have raised regarding the windows. I hope that you will consider returning to stay with us again in the future when we can better meet your expectations. Kind Regards,Trevor Vels General Manager

10/10 Fantastiskt

Beverley

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i januari 2024
Svar från Trevor 22 jan. 2024
Dear Beverley,Thank you very much for submitting such a positive review of your recent stay with us. Thank you particularly for your 10/10 rating! We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

6/10 Okej

Sharon Andrea

Reste i grupp
Bodde här 2 nätter i januari 2024
Svar från Trevor 22 jan. 2024
Dear Sharon,Thank you very much for your review of your recent visit to our hotel. We trust that you enjoyed your overall stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager