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Recensioner av Hotel Estelar La Fontana

4 out of 5
Hotel Estelar La Fontana
Av. 127 # 15A - 10, Bogotá, Distrito Capital

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 553 av 961 recensioner" "
8 - Bra i betyg. 268 av 961 recensioner" "
6 - Okej i betyg. 69 av 961 recensioner" "
4 - Dåligt i betyg. 37 av 961 recensioner" "
2 - Väldigt dåligt i betyg. 34 av 961 recensioner" "

9,2/10

Renlighet

9,0/10

Personal och service

8,6/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

8/10 Bra

Anders

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra och tryggt område.
Bodde här 4 nätter i september 2018
Svar från General Manager 1 okt. 2018
Dear guest, Thank you for your stay with us and take the time to comment on it. We are pleased to know that you felt at home during your stay at the Estelar La Fontana Hotel. For the hotel team is essential to provide the best service to our guests. We hope to have you back at our hotel. Cordially, Juan Carlos Valencia General Manager Hotel ESTELAR la Fontana

8/10 Bra

Soapy

Gillade: Renlighet och rummets bekvämlighet
Nice hotel in outskirts of Bogota
Nice rooms and facilities, restaurant and gym. A little bit offside from town centre but quiet environment. Hotel staff, some friendly and some "stiff" upperlip people, not always with a friendly attitude.

10/10 Fantastiskt

NELSON, Miami

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The best Hotel in Bogota
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Maria

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excelente atención
Bodde här 3 nätter i maj 2024
Svar från Vicky 20 maj 2024
Estimada señora María:Sus amables comentarios son un incentivo para nuestros colaboradores. Nos da mucho gusto saber que disfrutó su estadía con nosotros.¡Muchas gracias! !Regrese pronto!Cordial saludo, Vicky Sampedro ForeroGerente General Hotel Estelar La Fontana

10/10 Fantastiskt

Roberto

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Todo excelente sin duda regresariamos, burna atencion
Bodde här 5 nätter i maj 2024
Svar från Vicky 15 maj 2024
Estimado señor Roberto:Reciba un cordial saludo de todo el equipo de trabajo del Hotel Estelar La Fontana, es un gusto recibir sus comentarios y saber que cumplimos con sus expectativas, día a día nos proponemos hacer de este hotel la casa de cada uno de nuestros huéspedes y ofrecerles siempre un servicio de calidad. Para nosotros será un placer tenerlo de regreso pronto. Cordialmente, Victoria Sampedro Gerente General Hotel Estelar La Fontana

10/10 Fantastiskt

EDGAR, Seattle

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent breakfast, great location with a superb mall and restaurants around. Traffic around might be tough. Very friendly and helpful staff.
Bodde här 6 nätter i maj 2024
Svar från Vicky 14 maj 2024
Dear Mr. Edgar:Thank you for sharing your kind comments of your experience at Hotel Estelar La Fontana. We are very pleased to know that you enjoyed the facilities, as well as the breakfast at the restaurant and the service offered by our staff. We appreciate your preference for our Hotel and we hope to welcome you again soon.Best regards,Vicky Sampedro Forero. General ManagerEstelar a Fontana Hotel

10/10 Fantastiskt

Sergio

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excelente Me encantó este hotel, todo 10/10
Bodde här 2 nätter i april 2024
Svar från Vicky 6 maj 2024
Estimado Señor Sergio:Es muy grato para nosotros escuchar que hemos cumplido con éxito nuestro objetivo de proporcionar a nuestros huéspedes la mejor experiencia. Gracias por darnos la oportunidad de atenderle.Será un gusto tenerlo de regreso pronto.Cordial saludo,Vicky Sampedro ForeroGerente GeneralHotel Estelar La Fontana

10/10 Fantastiskt

Ali, Crowley

Bodde här 2 nätter i april 2024
Svar från Vicky 14 maj 2024
Estimado señor Ali, Agradecemos su amable calificación.Será un gusto tenerlo de regreso pronto.Cordial saludo, Vicky Sampedro ForeroGerente General Hotel Estelar La Fontana

8/10 Bra

Elsa v

Bodde här 3 nätter i april 2024
Svar från Vicky 14 maj 2024
Estimada señora Elsa, Agradecemos su amable calificación.Será un placer tenerla de regreso pronto.Cordial saludo, Vicky Sampedro ForeroGerente General Hotel Estelar La Fontana

8/10 Bra

Leonardo

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Rooms - a bit outdated. Small tv, need a/c, but comfortable bed. Location - great. Close to main mall, shops and restaurants Breakfast at hotel - excellent Staff - friendly
Bodde här 5 nätter i april 2024
Svar från Vicky 22 apr. 2024
Dear Mr. Leonardo:Thank you for sharing your kind comments and experiences during your stay at Estelar La Fontana. We are very pleased to know that you enjoyed the comfort of your bed, the location of our facilities, as well as the different gastronomic proposals in the Hotel's environments.It will be very nice to have you back soon.Best regards, Vicky Sampedro ForeroGeneral Manager Estelar La Fontana Hotel

10/10 Fantastiskt

Carlos

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great customer service
Bodde här 1 natt i april 2024
Svar från Vicky 22 apr. 2024
Dear Mr. Carlos:We thank you for taking the time to share your experiences at Hotel Estelar La Fontana. It is a pleasure for us to offer the best possible service to our guests, and we are glad that this commitment has been reflected in your visit. We look forward to welcoming you back very soon.Best regards, Vicky Sampedro ForeroGeneral Manager Estelar La Fontana Hotel

10/10 Fantastiskt

Gerardo

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excelente servicio
Bodde här 1 natt i april 2024
Svar från Vicky 17 apr. 2024
Estimado señor Gerardo:Reciba un cordial saludo de todo el equipo de trabajo Estelar, es un gusto recibir sus comentarios y saber que cumplimos con sus expectativas, día a día nos proponemos hacer de este hotel la casa de cada uno de nuestros huéspedes y ofrecerles siempre un servicio de calidad. Para nosotros será un placer tenerlo de regreso en nuestro hotel. Cordialmente, Victoria Eugenia Sampedro Gerente General Hotel Estelar La Fontana

10/10 Fantastiskt

Gerardo

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excelente servicio
Bodde här 1 natt i april 2024
Svar från Vicky 22 apr. 2024
Estimado señor Gerardo:Le agradecemos haberse tomado el tiempo de compartir sus experiencias en el Hotel Estelar La Fontana. Es un gusto para nosotros ofrecer el mejor servicio posible a nuestros huéspedes, y nos alegra que este compromiso se haya visto reflejado en su visita Esperamos volver a recibirlo muy pronto.Cordial saludo, Vicky Sampedro ForeroGerente General Hotel Estelar La Fontana

10/10 Fantastiskt

Michael

Reste i grupp
Beautiful hotel. Staff very helpful.
Bodde här 3 nätter i april 2024
Svar från Vicky 16 apr. 2024
Dear Mr. Michael: Thank you very much for your kind comments. We are very pleased to know that you enjoyed your stay with us. We appreciate your preference for our chain and look forward to welcoming you again soon. Best regards, Vicky Sampedro ForeroGeneral Manager Estelar La Fontana Hotel

10/10 Fantastiskt

Carlos

Gillade: Personal och service och boendets skick och faciliteter
Great service
Bodde här 1 natt i april 2024
Svar från Vicky 15 apr. 2024
Dear Mr. Carlos: Thank you very much for your kind comments. We are very pleased to know that you enjoyed your stay with us.We appreciate your preference for our chain and look forward to welcoming you again soon.Best regards, Vicky Sampedro ForeroGeneral Manager Estelar La Fontana Hotel

10/10 Fantastiskt

Tobias

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Safe and convenient in a great area of the city. The hotel staff is excellent.
Bodde här 1 natt i mars 2024
Svar från Vicky 4 apr. 2024
Dear Mr. Tobias : Thank you very much for your kind comments. We are very pleased to know that you enjoyed the location of the hotel and the service provided by our staff. We look forward to welcoming you again soon. Best regards, Vicky Sampedro ForeroGeneral Manager Estelar La Fontana Hotel

10/10 Fantastiskt

EDGAR, Seattle

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place to be, it needs a very minor update in some furniture
Bodde här 4 nätter i mars 2024
Svar från Vicky 27 mars 2024
Dear Mr. Edgar: Thank you very much for your kind comments. It gives us great pleasure to know that you enjoyed your stay with us.We appreciate your preference for our chain and look forward to welcoming you again soon.Best regards, Vicky Sampedro ForeroGeneral Manager Hotel Estelar La Fontana

10/10 Fantastiskt

Henry, Weston

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The spanish village setting is absolutely beautiful and charming. Breakfast is diversed and delicious; service personal are proffesional and fast to attend your every need. Location is extremely convenient, close to endless shopping and dinning options within walking distance
Bodde här 7 nätter i mars 2024
Svar från Vicky 19 mars 2024
Estimado señor Henry:Reciba un cordial saludo de todo el equipo de trabajo Estelar La Fontana, es un gusto recibir sus comentarios y saber que cumplimos con sus expectativas, día a día nos proponemos hacer de este hotel la casa de cada uno de nuestros huéspedes y ofrecerles siempre un servicio de calidad. Para nosotros será un placer tenerlo de regreso pronto. Cordialmente, Victoria Eugenia Sampedro Gerente General Hotel Estelar La Fontana

10/10 Fantastiskt

ariel

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great staff location restsurants
Bodde här 3 nätter i februari 2024
Svar från Vicky 19 mars 2024
Estimado Señor Ariel:Es muy grato para nosotros escuchar que hemos cumplido con éxito nuestro objetivo de proporcionar a nuestros huéspedes la mejor experiencia. Gracias por darnos la oportunidad de atenderle.Será un gusto tenerlo de regreso pronto.Cordial saludo,Vicky Sampedro ForeroGerente GeneralHotel Estelar La Fontana

6/10 Okej

Verifierad resenär

Gillade: Renlighet, personal och service och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Best Breakfast.
We love the hotel, buffet breakfast, jacuzzi, spa, gym, landscaping, pet friendly and location. But the AC didn’t work, changes rooms and then the TV didn’t work well. People are very nice.
Bodde här 4 nätter i januari 2024
Svar från Vicky 20 feb. 2024
Dear guestWe regret everything that happened and we sincerely apologize. Taking into account your comments and observations we will proceed to implement the necessary corrective measures to ensure that such events do not happen again. We hope you will give us a next opportunity to have you as our special guest in your next visit to the city of Bogota. Best regards, Victoria Eugenia SampedroGeneral Manager ESTELAR La Fontana Hotel

10/10 Fantastiskt

Ricardo

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Todo excelente Gracias
Bodde här 3 nätter i februari 2024
Svar från Vicky 20 feb. 2024
Apreciado RicardoReciba un cordial saludo de parte de la Gerencia y del equipo de trabajo del Hotel, Agradecemos que haya tomado unos minutos para compartir su experiencia y nos alegra que haya disfrutado de su estadía, Para nosotros será un placer tenerlo de regreso en nuestro hotel.Cordialmente,Victoria Eugenia SampedroGerente GeneralESTELAR Apartamentos BogotáHotel ESTELAR La Fontana

8/10 Bra

Uri

Affärsresenär
Bodde här 6 nätter i januari 2024
Svar från Vicky 31 jan. 2024
Estimado Señor UriAgradecemos el tiempo que se tomo para dejar su calificación. Estamos mejorando para poder brindarle un servicio excelente a nuestros huéspedes.Esperamos que nos de una nueva oportunidad de atenderle.

10/10 Fantastiskt

Luisana

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Buena ubicacion, excelente desayuno. El hotel en general atencion y servicio muy bueno
Bodde här 3 nätter i januari 2024
Svar från Vicky 31 jan. 2024
Estimada Señora Luisana:Es muy grato para nosotros escuchar que hemos cumplido con éxito nuestro objetivo de proporcionar a nuestros huéspedes la mejor experiencia. Gracias por darnos la oportunidad de atenderle.Será un gusto tenerla de regreso pronto.

10/10 Fantastiskt

EDGAR, Seattle

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent location, great restaurant and cafeteria, friendly and helpful staff, best city’s mall across the street. Gym can use a machines upgrade. Ah, great bar!
Bodde här 4 nätter i januari 2024
Svar från Vicky 31 jan. 2024
Dear Mr. Edgar:It is very pleasing for us to hear that we have successfully fulfilled our goal of providing our guests with the best experience. Thank you for giving us the opportunity to serve you.It will be a pleasure to have you back soon.

10/10 Fantastiskt

Alvaro

Bodde här 4 nätter i januari 2024
Svar från Vicky 31 jan. 2024
Estimada Señor Alvaro:Es muy grato para nosotros escuchar que hemos cumplido con éxito nuestro objetivo de proporcionar a nuestros huéspedes la mejor experiencia. Gracias por darnos la oportunidad de atenderle.Será un gusto tenerla de regreso pronto.

10/10 Fantastiskt

Eric, Washington

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel was in an excellent location with a nearby mall and other restaurants. The hotel rooms were not so great since the room temperature was too hot for me to sleep or stay in the room. I was unsure if the thermostat was not functioning properly to monitor the room temperature. The extra rollaway bed takes up too much space in the room and did not get VIP benefits as a member at Expedia. Besides the other services were good. I am unsure about staying here again.
Bodde här 2 nätter i december 2023
Svar från Vicky 20 jan. 2024
Dear Mr. Eric:Thank you for taking a few minutes of your time to share your experience with us.We regret that certain aspects of your stay were not to your liking. We will take your comments into account to make the appropriate corrective measures.We hope you will give us a new opportunity to serve you again in our Hotel.Best regard,Vicky SampedroGeneral manager

10/10 Fantastiskt

raquel

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place to stay!!!! Will repeat soon!
Bodde här 6 nätter i januari 2024
Svar från Vicky 20 jan. 2024
Dear Ms. Raquel:We appreciate your comments, which encourage us to continue working to achieve the satisfaction of our guests.We hope to serve you again at the Hotel.Best regards,Vicky SampedroGeneral managerHotel Estelar La Fontana

8/10 Bra

Verifierad resenär

Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Renlighet
Bodde här 3 nätter i januari 2024
Svar från Vicky 20 jan. 2024
Agradecemos su calificación, la cual nos anima a seguir trabajando para lograr la satisfacción de nuestros huéspedes.Esperamos poderle atender nuevamente en el Hotel.Cordial saludo,Vicky SampedroGerente GeneralHotel Estelar La Fontana

8/10 Bra

Verifierad resenär

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice hotel with good breakfast, we had to switch rooms because the first room had a dirty bathroom
Bodde här 3 nätter i januari 2024
Svar från Vicky 20 jan. 2024
We appreciate your comment, which encourages us to continue working to achieve the satisfaction of our guests.We offer our sincere apologies for the inconvenience presented with the bathroom in your room, we will take the necessary corrective measures with our Chief Housekeeper, so that situations like these do not occur again.We hope you give us a new opportunity to serve you again at the Hotel.Best regards,Vicky SampedroGeneral ManagerEstelar La Fontana Hotel

8/10 Bra

Guillermo

Reste med familjen
Gillade: Renlighet och personal och service
Bodde här 4 nätter i december 2023
Svar från Vicky 20 jan. 2024
Estimado Sr. Guillermo:Agradecemos su calificación, la cual nos anima a seguir trabajando para lograr la satisfacción de nuestros huéspedes.Esperamos atenderle nuevamente en el Hotel.Cordial saludo,Vicky SampedroGerente GeneralHotel Estelar La Fontana

10/10 Fantastiskt

John

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 4 nätter i december 2023
Svar från Vicky 20 jan. 2024
Estimado Sr. John:Agradecemos su calificación, la cual nos anima a seguir trabajando para lograr la satisfacción de nuestros huéspedes.Esperamos atenderle nuevamente en el Hotel.Cordial saludo,Vicky SampedroGerente GeneralHotel Estelar La Fontana

6/10 Okej

Colby

Reste med familj och småbarn, Reste med familjen
The exterior of the building and the hotel lobby looked nice and up to date. The rooms, however, did not. The suite furniture is outdated and some were missing finishing pieces. The kitchen had a bad sewage smell coming from the sink when the air condition fan was turned off. The kitchen itself was very old and outdated. The shower towels were very old (no longer white but instead had a gray tint), housekeeping never left a wash cloth. After initial housekeeping, we were reduced from 3 towels to 1, no hand towels were given, they left a glass on the nightstand that was clearly dirty, and we ended up having to go to the lobby to request new items as no one was answering the phones (even after waiting 3 minutes while it rang). It was nice that there was an on-site restaurant offering breakfast for free. The food was ok, but the service seemed subpar. They facility was clearing understaffed for the amount of customers. Even though the breakfast was Buffett style, it seemed having only 2 workers filling hot chocolate and coffee for a full restaurant was not enough. If you did not get their attention, they would not come to your table. Overall, the hotel price and being across the street from a larger mall with restaurants and activities were the only things that kept us there. We stayed there because family had told us it used to be a very nice and prestigious hotel, but what I saw did not live up to this.
Bodde här 5 nätter i december 2023
Svar från Vicky 20 jan. 2024
Dear Mr. Colby:Thank you for taking a few minutes of your time to share your experience with us.We offer our sincere apologies for the inconvenience during your stay, for which we will take the necessary corrective measures with each of our Chiefs of the different areas, so that situations like these do not occur again, and thus continue to offer a better service to our guests.We hope you give us a new opportunity to serve you again at the Hotel.Best regards,Vicky SampedroGeneral ManagerEstelar La Fontana Hotel

8/10 Bra

Deysi

Reste med sin partner
Gillade: Renlighet och personal och service
Friendly staff. Great location. Building facade is beautiful.first floors well maintained. However furniture in the suite look worn out, bathroom door hinges were falling, toilet and zinc water was yellow. Staff didn't warned us about city water issues. For the last three of our six days stay, there were flies in the bathroom from unknown origen. Luggage caddie was broken too.
Bodde här 6 nätter i december 2023
Svar från Vicky 5 jan. 2024
Dear Mrs. Deysi:Receive a cordial greeting from the management and staff of Hotel Estelar La Fontana.Thank you for taking a few minutes of your time to share with us your experience; We have reviewed your comments, in order to follow up on each of them. We are sorry for everything that happened and we sincerely apologize.We appreciate your preference for our chain and hope you will give us another opportunity to serve you again.Best regards, Vicky Sampedro ForeroGeneral Manager Estelar La Fontana Hotel

10/10 Fantastiskt

Irma

l like to much.
Bodde här 9 nätter i december 2023
Svar från Vicky 27 dec. 2023
Dear Mrs. Irma:We appreciate the time you took to send us your detailed comments, with which you tell us about your experiences during your past stay at the Hotel Estelar La Fontana. We are pleased to know that you had a pleasant stay with us.We look forward to welcoming you again soon.Best regards, Vicky Sampedro ForeroGeneral Manager Estelar La Fontana Hotel

10/10 Fantastiskt

Marta

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excelente servicio, el personal amable y atento.
Bodde här 3 nätter i december 2023
Svar från Vicky 19 dec. 2023
Estimada señora Martha,Para nuestro equipo de trabajo es un gusto recibir su opinión y saber que cumplimos con sus expectativas.Será un gusto tenerla de regreso pronto.Cordial saludo,Vicky Sampedro ForeroGerente GeneralHotel Estelar La Fontana

10/10 Fantastiskt

James

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent
Bodde här 4 nätter i december 2023
Svar från Vicky 19 dec. 2023
Dear Mr. James,It is a pleasure for our team to receive your feedback and to know that we met your expectations.It will be a pleasure to have you back soon.Best regards,Vicky Sampedro ForeroGeneral ManagerEstelar La Fontana Hotel

6/10 Okej

Domingo

Bodde här 2 nätter i december 2023
Svar från Vicky 20 jan. 2024
Estimado Sr. Domingo:Agradecemos su calificación, sin embargo nos gustaría conocer sus comentarios, para mejorar nuestro servicio.Esperamos atenderle nuevamente en el Hotel.Cordial saludo,Vicky SampedroGerente GeneralHotel Estelar La Fontana

10/10 Fantastiskt

liliana

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful property!! Super clean and well maintained. The food is superb and staff is amazing!!
Bodde här 3 nätter i december 2023
Svar från Vicky 7 dec. 2023
Dear Mrs. Liliana: Thank you very much for your kind comments. It gives us great pleasure to know that you enjoyed your stay with us.We appreciate your preference for our chain and look forward to welcoming you again soon.Best regards, Vicky Sampedro ForeroGeneral Manager Estelar La Fontana Hotel

8/10 Bra

Vilmary

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Well the only complaint that I have is with the maintenance HVAC people. I called multiple times at reception area because the room was hot and the A/C doesn’t work properly. I NEVER SEE anybody come to the room to fix it. That’s my only complaint that I have and for that reason I can’t give the 5 stars.
Bodde här 4 nätter i november 2023
Svar från Vicky 5 dec. 2023
Dear Ms. Vilmary, Thank you for taking the time to share your experience with us. We have reviewed in detail each of your comments which we will socialize with our Maintenance Department. We offer our sincere apologies for the inconvenience this situation may have caused you.We appreciate your preference for our chain and hope you will give us another opportunity to serve you.Best regards, Vicky Sampedro ForeroGeneral Manager Estelar La Fontana Hotel

8/10 Bra

Alicia

Reste i grupp, Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Hotel needs to update its billing services. Charges could not be charged directly to room. Some of amenities in room need update. Hotel was safe and conveniently located.
Bodde här 4 nätter i november 2023
Svar från Vicky 5 dec. 2023
Dear Ms. Alicia Thank you for taking the time to share your experience with us. We receive your comments as an opportunity to improve in order to meet your expectations.We appreciate your preference for our chain and we hope you will give us another opportunity to serve you.Best regards, Vicky Sampedro ForeroGeneral Manager Estelar La Fontana Hotel

6/10 Okej

Arieh

Bodde här 2 nätter i november 2023
Svar från Vicky 5 dec. 2023
Estimado señor Arieh, Agradecemos su comentario. Esperamos darle pronto una nueva bienvenida.Cordial saludo, Vicky Sampedro ForeroGerente General Hotel Estelar La Fontana

10/10 Fantastiskt

MARLENE

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Vicky 5 dec. 2023
Estimada señora Marlene, Agradecemos sus amables comentarios. Nos da mucho gusto saber que disfrutó de su estancia con nosotros.Esperamos darle pronto una nueva bienvenida.Cordial saludo, Vicky Sampedro ForeroGerente General Hotel Estelar La Fontana

8/10 Bra

Marco

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
That’s OK a bit overpriced but ok
Bodde här 2 nätter i november 2023
Svar från Vicky 4 dec. 2023
Dear Mr. Marco ,We appreciate your kind comments. We are very pleased to know that you enjoyed your stay with us.We look forward to welcoming you again soon.Best regards, Vicky Sampedro ForeroGeneral Manager Estelar La Fontana Hotel

10/10 Fantastiskt

MARLENE

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
El hotel muy limpio, habitación amplia y confortable, el servicio de los empleados maravilloso, el desayuno espectacular!
Bodde här 3 nätter i november 2023
Svar från Vicky 4 dec. 2023
Estimada señora Marlene: Muchas gracias por sus amables comentarios. Nos da mucho gusto saber que disfrutó de su estancia con nosotros.Agradecemos su preferencia por nuestra cadena y esperamos darle pronto una nueva bienvenida.Cordial saludo, Vicky Sampedro ForeroGerente General Hotel Estelar La Fontana

2/10 Väldigt dåligt

Myrna L

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
I do not like to share negative experience; the hotel was full of wedding and all kind events. Front desk is busy over crowed they do not speak English or understand your necessity. I sent a cloth to a laundry service and missing tops; I did not secure a watch and is missing. the security manager informed we check camaras and is your fault because you do no use security box. Overall check in another hotel.
Svar från Vicky 15 dec. 2023
Dear Mrs. Myrna: Receive a cordial greeting from the management and staff of Hotel Estelar La Fontana.Thank you for taking a few minutes of your time to share your experience with us. We will take into account your comments which are very useful to improve our product and service.We offer our sincere apologies for any inconvenience these situations may have caused you.We hope you will give us the opportunity to serve you again.Best regards, Vicky Sampedro ForeroGeneral Manager Estelar La Fontana Hotel

10/10 Fantastiskt

Monica

Gillade: Renlighet och bekvämligheter
.
Bodde här 3 nätter i november 2023
Svar från Vicky 14 nov. 2023
Estimada señora Mónica: Muchas gracias por su puntuación. Nos da mucho gusto saber que disfrutó de su estancia con nosotros.Agradecemos su preferencia por nuestra cadena y esperamos darle pronto una nueva bienvenida.Cordial saludo, Vicky Sampedro ForeroGerente General Hotel Estelar La Fontana

10/10 Fantastiskt

EDGAR, Seattle

Bodde här 5 nätter i oktober 2023
Svar från Vicky 4 dec. 2023
Estimado señor Edgar:Gracias por su calificación y comentario.Regrese pronto!!Cordial saludo,Victoria Sampedro ForeroGerente GeneralHotel Estelar La Fontana

2/10 Väldigt dåligt

Yeison

Bodde här 2 nätter i oktober 2023
Svar från Vicky 10 nov. 2023
Estimado Señor Yeison,Gracias por tomar el tiempo para compartir su calificación con nosotros.Esperamos nos dé una nueva oportunidad para atenderlo.Cordial saludo, Vicky Sampedro ForeroGerente General Hotel Estelar La Fontana

10/10 Fantastiskt

Karely

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Vicky 3 nov. 2023
Estimada señora Karely:Gracias por su calificación y comentario.Será muy agradable tenerla de regreso pronto.Cordial saludo,Victoria Sampedro ForeroGerente GeneralHotel Estelar La Fontana

10/10 Fantastiskt

Adriana, Heredia

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
El hotel bello, la comida rica, me sentí segura y el personal increíblemente amable.
Bodde här 3 nätter i oktober 2023
Svar från Vicky 3 nov. 2023
Estimada señora Adriana:Agradecemos el tiempo que nos dedicó para hacernos llegar sus amables comentarios, con los cuales nos comparte sus experiencias durante su estadía en el Hotel Estelar La Fontana. Nos complace saber que el servicio prestado por todos los colaboradores y las instalaciones de nuestro Hotel cumplieron con sus expectativas.Será un gusto tenerla de regreso pronto.Cordial saludo, Vicky Sampedro ForeroGerente General Hotel Estelar La Fontana