Dear Cesare, Thank you for choosing to stay at The Charles Hotel. We are sorry to hear your visit did not live up to your expectations. We welcome the opportunity to hear more about your experience as we are always working on improving. Your feedback is very valuable to us. Thank you again and we hope to have the pleasure of welcoming you back to Harvard Square and give you the experience you expect and deserve from our team.

Dear Darlene,Thank you for choosing to stay at The Charles Hotel! We are delighted to hear you enjoyed your stay with us and that you found our lobby to be beautiful. We hope to welcome you back soon for another memorable stay in Harvard Square!

Dear Michale, Thank you for staying with us, we hope to see you again soon.

Dear Michael, Thank you for choosing to stay at The Charles Hotel. We are sorry to see your recent visit to the property did not fully exceed your expectations. Your feedback is very valuable to us, and please know guest satisfaction is our top priority at the hotel. We hope to have the opportunity to welcome you back in the near future.

Dear Steven,Thank you for choosing to stay at The Charles Hotel! We are thrilled to hear you enjoyed the location, and found your stay to be comfortable. We hope to have the pleasure of welcoming you back in the near future.

Dear MADOKA, Thank you for your feedback regarding your recent visit to The Charles Hotel. We are sorry to hear that your guest room did not live up to your expectations. Our team regrets the circumstances that prevented us from providing you with the superior service that you expect and deserve.Thank you again for bringing this to our attention as it has been addressed with our Director of Services. Please know guest satisfaction is our main priority at The Charles and we are constantly working on improving.If we can assist you further, please do not hesitate to contact us. We appreciate your support and we hope to have the pleasure of welcoming you back to The Charles in near future.

Dear Kirsten,Thank you for choosing to stay at The Charles Hotel! We are so happy to hear you had a comfortable stay with us. We look forward to having the pleasure of welcoming you back soon.

Dear Marjorie J, Thank you for choosing to stay at The Charles Hotel! We are thrilled to see you had an enjoyable visit, and we look forward to welcoming you back soon.

Dear Elizabeth, Thank you for choosing to stay at The Charles Hotel! We are very happy to hear you enjoyed many aspects of the property including your guestroom. We look forward to having the pleasure of welcoming you back for another memorable stay in Harvard Square soon!

Dear Gary,Thank you for taking the time to share with us your feedback regarding your recent stay at The Charles Hotel! We are very happy to hear you enjoyed many aspects of the property and that your visit exceeded your expectations. Our team hopes to have the pleasure of welcoming you back to Harvard Square soon.

Dear Andrew, Thank you for choosing The Charles Hotel. We appreciate you taking the time to share with us your feedback and we look forward to welcoming you back in the near future!

Dear Gary, Thank you for choosing The Charles Hotel. We are thrilled to hear that you enjoyed so many aspects of the property including your In-Room Dining service. Your kind words are truly appreciated. Our team hopes to have the pleasure of welcoming you back soon for another memorable stay in Harvard Square!

Dear Zheng, Thank you very much for choosing to stay at The Charles Hotel. We are sorry to hear your guestroom did not live up to your expectations. Please know guest satisfaction is our top priority at the hotel and we are constantly working on improving. We appreciate and value your feedback. In regards to a microwave and mini-fridge in your guestroom, you are able to request one and our front office team can have it delivered to your room. We apologize we were unable to effectively communicate this to you during your visit, but we hope to have another chance to give you the experience you expect and deserve from our team. Thank you again and we look forward to having the pleasure of welcoming you back in the near future.

Dear yukimi,Thank you for choosing to stay at The Charles Hotel! We are thrilled to hear you had an overall enjoyable visit with us and we look forward to welcoming you back in the near future.

Dear Ms. Luiza, We are very sorry for this confusion to occur about your blazer. I do encourage you to contact us directly so we may be of further assistance. We understand that being left with this feeling can cause quite an upset and we do want to correct this. We hope yo have you with us again and leaving on much better circumstances.

Dear Pierre, Thank you very much for staying with us and your warm feedback. We hope to have you with us again soon.

Dear David, Thank you for choosing The Charles Hotel! We truly appreciate your kind words regarding our staff and we look forward to welcoming you back soon.

Dear Oscar, We are glad to see that you enjoyed your stay with us. We look forward to welcoming you back again in the future.

Dear Anne, Thank you very much for your review. We hope to welcome you back again soon for an excellent visit.

We are so glad to have been able to welcome you back Judith! Enjoy your travels.

Dear Olga,Thank you for choosing to stay at The Charles Hotel. We are sorry to learn your recent visit did not exceed your expectations. We hope to have the pleasure of welcoming you back in the near future.

Thank you very much Courtenay!

Dear Beatriz,Thank you for choosing The Charles Hotel! We hope to have the pleasure of welcoming you back soon.

Dear Jodessa,Thank you for choosing to stay at The Charles Hotel! We are happy to see you enjoyed your stay with us and look forward to welcoming you back to Harvard Square soon.

Dear Luis de Jesus,Thank you for choosing The Charles Hotel! We are glad to hear you enjoyed your stay on the property and we hope to have the pleasure of welcoming you back soon.

Dear Ana Melissa, Thank you for choosing to stay at The Charles Hotel! We are very happy you had an enjoyable visit, and we hope to welcome you back again soon.

Dear Diana,Thank you for staying with us at The Charles! We look forward to welcoming you back again soon.

Dear Theodore, Thank you for choosing The Charles Hotel! We hope we welcome you back again soon.

Dear Dennis, We are very glad to hear you enjoyed your stay with us at The Charles Hotel. Your kind words are appreciated and we hope to have the pleasure of welcoming you back soon.

Dear Savvas,Thank you very much for your feedback! We are delighted you had an enjoyable stay at The Charles and we look forward to welcoming you back soon.

Dear Donald,Thank you for choosing to stay at The Charles Hotel. We are very happy to hear you enjoyed most aspects of the property during your recent visit. Our team appreciates your kind words and your continuous support. We hope to have the pleasure of welcoming you back in the near future!

Dear Ramona, Thank you for visiting The Charles Hotel! We hope to have the pleasure of welcoming you back to Harvard Square soon.

Thank you for choosing to stay at The Charles Hotel. We hope to have the pleasure of welcoming you back in the near future!

Dear Richard, Thank you for taking the time to share with us your feedback. We are delighted to hear your stay at The Charles was enjoyable, and we hope to welcome you back soon for another visit!

Dear Rhonda,Thank you for choosing The Charles Hotel! We look forward to welcoming you back soon.

Thank you for choosing to stay with us at The Charles Hotel. We are happy you enjoyed your visit and look forward to welcoming you back soon.

Dear lyko,Thank you for choosing to stay at The Charles Hotel. We hope to see you back again soon!

Thank you for taking the time to provide us with your feedback! The Charles hopes to have the pleasure of welcoming you back soon.

Dear Mary,Thank you for choosing to stay at The Charles. We are glad to hear you enjoyed your time and we hope to have the pleasure of welcoming you back soon!

Dear Susan,We are thrilled to hear you enjoyed another stay with us in Harvard Square! We look forward to seeing you again soon and thank you for your continuous support.

Thank you for choosing to stay at The Charles Hotel! We hope to have the pleasure of welcoming you back soon.

Dear Elise, Thank you for choosing to stay with us at The Charles! We look forward to welcoming you back soon.

We are so glad everyone had an excellent visit! This is what we love to be part of. We will take a look at the internet to see what updates could occur. Safe travels and we hope to see everyone again soon.

Thank you very much Ellen, we hope to welcome you back again soon.

Thank you for your review Mark, we hope to see you again soon.

Thank you very much Jennifer. We hope to see you again soon.

Thank you very much Violetta, we are so glad to hear this! Safe travels and we hope to see you again soon.

Thank you very much Robert, we appreciate your feedback.

Thank you for choosing to stay at The Charles Hotel! We hope to welcome you back in the near future.