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Recensioner av Aztec Hotel & Spa

4 out of 5
Aztec Hotel & Spa
Aztec West, Almondsbury, Bristol, England

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 564 av 1000 recensioner" "
8 - Bra i betyg. 279 av 1000 recensioner" "
6 - Okej i betyg. 90 av 1000 recensioner" "
4 - Dåligt i betyg. 40 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 27 av 1000 recensioner" "

9,2/10

Renlighet

8,8/10

Personal och service

8,8/10

Bekvämligheter

9,0/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

8/10 Bra

Martin

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2017

8/10 Bra

Amanda

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Mycket för pengarna och oväntat bra restaurang
Oväntat bra restaurang med fin inredning och vällagad mat, mycket prisvärda rum och väldigt bra service. Fin pool som uppskattades enormt av barnet.

8/10 Bra

Simon

Gillade: Renlighet, personal och service och boendets skick och faciliteter
We have stayed here before. This time check in was thankfully very quick which has not always been the case. Why they cannot get consistent with this I don't know. Restaurant particularly good, partly because we sat outside on the terrace in the fine weather.
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Sandra

Reste i grupp
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Good breakfast but quite expensive. Nice touches like cold fresh milk available and nice coffee machibe in room
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

David

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean, tidy with excellent facilities. Would stay again.
Bodde här 1 natt i april 2024

2/10 Väldigt dåligt

Richard

Affärsresenär
Gillade inte: Personal och service
Some of the staff are ride and look down in you
Bodde här 1 natt i april 2024

2/10 Väldigt dåligt

Sumbal

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Nicola

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Delighted to have a room upgrade on arrival to a junior suite
Bodde här 1 natt i april 2024

8/10 Bra

bbhawna

Reste med sin partner
Gillade: Renlighet och personal och service
The staff were good. The room a little old fashioned and the bathroom needed an update. However everything was clean. It was great to stay in a hotel where they have fresh milk and water available for all guests in the machines along the hallway :) I think the spa was very busy and not enough loungers.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Patricia

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely inside.
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Gary

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff were really friendly, rooms were lovely, spa good too, unexpected snow yesterday but fair play to the staff for making sure we could get in and out by foot and cars 10-10👏 will defiantly will be visiting again 👍
Bodde här 2 nätter i mars 2024

8/10 Bra

Emily

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved the milk and water machines available to fill your own. Good size pool but very annoying that you have to pay extra to use it! I’ve never experienced this in a hotel before and was the main reason we booked it. Plus they added £10 extra to the advertised price as prices had apparently just increased!! Then when we got to the pool (which has a 3 hour window for children to use in evening) we were told they were at capacity and we had to wait around 15-20 minutes. It looked like there was plenty of room but we were told x31 was the limit. If that’s the case I think a booking system needs to be implemented…there were quite a few people waiting to access. Good breakfast
Bodde här 1 natt i februari 2024

6/10 Okej

P E

Affärsresenär
Gillade: Renlighet och rummets bekvämlighet
Queues for checking in and out were ridiculous. Otherwise good room and food. Very nice pooland spa.
Bodde här 2 nätter i februari 2024

6/10 Okej

Andrea

Reste med sin partner
Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
Despite the winter season, the hotel appeared quite busy, perhaps because of the weekend or the swimming pool.
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

William

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nicer place in the area with excellent fitness's
Maybe the nicer hotel in the area. I especially appreciated their exercise facility. There is also a lap pool for those that swim. Restaurant onsite is excellent.
Bodde här 1 natt i januari 2024

6/10 Okej

Ranjit

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very convenient to the motorway exists
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

David

Bodde här 1 natt i januari 2024

6/10 Okej

Richard

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Recent stay
While this hotel is wonderful - please be advised if booking through hotels.com or any other booking agent, the pool use is not included and is chargeable at £10 per person. It is only free if you book direct with the hotel. This would be my only real complaint as guests shouldn’t be discriminated against for their choice of booking platform.
Bodde här 1 natt i december 2023

6/10 Okej

Michael

Reste med sin partner
Gillade: Personal och service och bekvämligheter
Property was dated
Bodde här 1 natt i december 2023

4/10 Dåligt

Paul

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Beware - Price does not include Pool use!
Beware! There has been a change in policy. Apparently if you book this hotel via Expedia/Hotels.com you cannot use the pool without an extra charge. Nowhere on the booking does it state this. I have stayed in this hotel many times and this policy is new. My family and I went to the pool and were refused entry, they then made me go to reception to sort it out, reception tried to charge me £30 which I refused.
Bodde här 1 natt i december 2023

6/10 Okej

Jill

Affärsresenär
Gillade: Rummets bekvämlighet
A Mixed Bag
A mixed experience. Parts of the hotel are tired, and there are dead flies in the lampshades in the bar. The food is good, and the reception was very good, but evening room service wasn’t answered for 30 minutes then when it was I was told I couldn’t be served as they couldn’t take payment. Paying extra for the spa seems a bit much when you’ve already paid for a room.
Bodde här 1 natt i december 2023

6/10 Okej

dharminder

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Rummets bekvämlighet
Heating not working in room
Heating was not working in the room. Room was cold on arrival and cold in evening. Resolved with portable radiator. Not the best a for a spa hotel
Bodde här 1 natt i december 2023

10/10 Fantastiskt

terry

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Peter

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great value and very comfortable.
Bodde här 1 natt i december 2023

8/10 Bra

Andrew

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Rummets bekvämlighet
Igloo
It was a freezing weekend and so was the hotel. The aircon/ heating system didn’t work. We were so cold we couldn’t face going for a swim. Even the jacuzzi was luke warm. The bed was small and a bit too firm for me. Everything else in the hotel was perfect. Attention to detail impressive.
Bodde här 2 nätter i december 2023

10/10 Fantastiskt

JANET

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We stayed overnight at aztec Hotel spa for my birthday our stay was enjoyable the room was elegant very clean i must add the facilities/jacuzzi, steam room, sauna was very relaxing the following morning we had breakfast at the curiouse kitchen it was lovely but only one fault i found they got breakfast order wrong by including mushroom which i specified before no to .but i would definitely return
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Jonathan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very good hotel
Easy check in to a clean and comfortable room. Staff very nice and the hotel had ample parking. Good quality breakfast. Will definitely return.
Bodde här 2 nätter i november 2023

10/10 Fantastiskt

Andrew

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was nice
Bodde här 1 natt i oktober 2023
Svar från Shaun Levitt 28 nov. 2023
Dear AndrewThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsShaun LevittGeneral Manager

10/10 Fantastiskt

Anthony

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Shaun Levitt 28 nov. 2023
Dear AnthonyThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsShaun LevittGeneral Manager

2/10 Väldigt dåligt

Richard

Affärsresenär
Gillade: Renlighet
Gillade inte: Personal och service och rummets bekvämlighet
wrong information
Not so good. wrong information was given to me regarding timings for breakfast. due to that I paid for breakfast that I did not have the opportunity to partake in.
Bodde här 1 natt i november 2023
Svar från Shaun Levitt 28 nov. 2023
Dear RichardThank you for taking the time to let us know about your recent stay; I am sorry to read that it wasn’t the most positive one.Please contact us regarding your missed breakfast and we can look into this booking for you and see what we can do to help you. I would value the opportunity to welcome you back and if you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind regardsShaun LevittGeneral Manager

10/10 Fantastiskt

Stephen

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Always clean, staff are brilliant and a good location for me. Restaurant is very good - especially the breakfast - well worth it.
Bodde här 1 natt i november 2023
Svar från Shaun Levitt 28 nov. 2023
Dear StephenThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsShaun LevittGeneral Manager

10/10 Fantastiskt

Christopher Patrick Rogan

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Staff, hotel, food excellent
Staff were excellent, hotel was fantastic, would definitely go back again. Breakfast was great too
Bodde här 1 natt i november 2023
Svar från Shaun Levitt 28 nov. 2023
Dear ChristopherThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsShaun LevittGeneral Manager

10/10 Fantastiskt

Dr M N

Reste i grupp, Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023

10/10 Fantastiskt

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lovey, clean & comfortable.
We thoroughly enjoyed our stay here. Very comfortable, and helpful staff too. I especially appreciated the coffee machine in our room!
Bodde här 1 natt i oktober 2023
Svar från Shaun 17 okt. 2023
Dear Sir/MadamThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsShaun LevittGeneral Manager

10/10 Fantastiskt

Gaynor

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i oktober 2023

8/10 Bra

Odette

Bodde här 1 natt i oktober 2023

6/10 Okej

Richard

Gillade: Personal och service
Gillade inte: Rummets bekvämlighet
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Tara

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i september 2023

10/10 Fantastiskt

HUGH

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Usual high standards throughout
Bodde här 1 natt i september 2023
Svar från Shaun 17 okt. 2023
Dear HughThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsShaun LevittGeneral Manager

6/10 Okej

Verifierad resenär

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Dusty room. Spa treatment room had a damp wall and flaking plaster - Health? Poor breakfast service - waited 45 mins for food to be delivered. Offered toast while I waited. At £20 a breakfast, I didn't want to fill up on toast.
Bodde här 1 natt i september 2023

10/10 Fantastiskt

HUGH

Why a extra £10 to use the pool 🤔
Bodde här 1 natt i september 2023
Svar från Shaun 26 sep. 2023
Dear HughThank you for your 5 star rating, I am delighted you enjoyed your stay with us. There is a charge for the spa facilities if you book through a third party, if you book direct with us online or by phone then all facilities are included within the price. We look forward to welcoming you back again soon.Kind regardsShaunGeneral Manager

8/10 Bra

Hayley

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lovely place
Lovely and clean, staff very friendly, only issue was the person next door playing music at 6am and fire alarm going off on a Sunday at 8.30am
Bodde här 1 natt i september 2023
Svar från Gareth 19 sep. 2023
Dear HayleyThank you for taking the time to let us have your feedback; please accept my apologies for any inconvenience caused.I am pleased to hear in general you enjoyed your stay.Hopefully we will have the opportunity to welcome you back in the not too distant future.Kind regardsGarethGeneral Manager

10/10 Fantastiskt

James

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Superb room Terrible bar staff - waited 25 minutes to get served having told it was table service and couldn’t get served from bar. In the end went to bar and served immediately. Otherwise great stay
Bodde här 1 natt i september 2023
Svar från Gareth 19 sep. 2023
Dear JamesThank you for taking the time to let us have your feedback; please accept my apologies for any inconvenience caused.I am pleased to hear in general you enjoyed your stay, however will share your comments with my team to make the relevant changes and improve our future guests experience.Hopefully we will have the opportunity to welcome you back in the not too distant future.Kind regardsGarethGeneral Manager

6/10 Okej

Iain

Affärsresenär
Gillade: Rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Maybe not a four star hotel !!
The hotel is looking dated The restaurant couldn’t accommodate me on my stay even though I’d emailed as requested to book a table and got the reply back saying fully booked sorry on the day on my stay I would say it’s possibly a 3 star hotel at a push Staff were friendly enough
Bodde här 1 natt i september 2023
Svar från Gareth 19 sep. 2023
Dear IainThank you for taking the time to let us have your feedback; please accept my apologies for any inconvenience caused.I am pleased to hear in general you enjoyed your stay, however will share your comments with my team to make the relevant changes and improve our future guests experience.Hopefully we will have the opportunity to welcome you back in the not too distant future.Kind regardsGarethGeneral Manager

10/10 Fantastiskt

Allyson

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023
Svar från Gareth 19 sep. 2023
Dear AllysonThank you for your 5 star rating, I am delighted you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsGarethGeneral Manager

8/10 Bra

walid

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
L hôtel est sympa le personnel qualifié et compétent Hôtel idéal pour du repos calme, la piscine et spa propre, très bon restaurant
Bodde här 2 nätter i september 2023
Svar från Gareth 19 sep. 2023
Dear WalidThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsGarethGeneral Manager

10/10 Fantastiskt

RAY

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We checked in on the Sunday afternoon, staff were very helpful and check in was quick and easy. The hotel facilities and spa were excellent. Overall a very pleasant stay and would definitely use again. Thank You..
Bodde här 1 natt i september 2023
Svar från Gareth 12 sep. 2023
Dear RayThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsGarethGeneral Manager

10/10 Fantastiskt

Nicola

Bodde här 1 natt i september 2023
Svar från Gareth 12 sep. 2023
Dear NicolaThank you for your 5 star rating, I am delighted you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsGarethGeneral Manager

2/10 Väldigt dåligt

John

Bodde här 1 natt i augusti 2023

8/10 Bra

Christopher

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
August Business Trip
Hotel generally very good, staff all friendly and efficient. Wasn't overly impressed with evening meal, pricey and no where near as good as I remember it. Having to order all aspects of breakfast is a bit odd too.
Bodde här 1 natt i augusti 2023