Utsikt från rummet

Recensioner av Hilton Garden Inn Bristol City Centre

4 out of 5
Hilton Garden Inn Bristol City Centre
Temple Way, Bristol, England

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 489 av 1000 recensioner" "
8 - Bra i betyg. 373 av 1000 recensioner" "
6 - Okej i betyg. 91 av 1000 recensioner" "
4 - Dåligt i betyg. 31 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 16 av 1000 recensioner" "

9,0/10

Renlighet

9,2/10

Personal och service

8,4/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

2/10 Väldigt dåligt

Christoffer

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i oktober 2023
Svar från Paul P 16 okt. 2023
Dear Christoffer,Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action.

6/10 Okej

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2023

8/10 Bra

Hans

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i september 2019
Svar från Angelica Lerma 4 nov. 2019
Dear Hans, Thank you for your score about your stay in the Hilton Garden Inn. We always are looking to improve our services and each comment counts. We hope see you very soon. Kind regards

10/10 Fantastiskt

Micaela

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i augusti 2019
Svar från Angelica Lerma 30 sep. 2019
Dear Micaella, Thank you for your review about your stay. We hope you had have a great experience with us and we hope see you again. Kind regards

10/10 Fantastiskt

Helen

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfekt semester hotell
Fick ett bra bemötande redan vid incheckningen. Där jag fickpengar karta över staden och liten snabb beskrivning på vad man kan göra, samt vart hotellet låg och i vilken riktning jag skulle gå när jag lämna hotellet. Hotellet hade en fint litet gym med löpband, crosstrainer, ett ställ med hantlar, dragmaskin och pilates boll. Fanns tillgång till vatten och liten handduk. Frukosten kan jag verkligen rekommendera, den var toppen. Det ända som inte funka va WI-FI, då jag hade med min jobbdator och de hade ett öppet osäkert wi-fi, vilket inte funkar för en företagsdator.
Bodde här 2 nätter i maj 2019
Svar från Angelica Lerma 7 juli 2019
Dear Helen, Thank you for taking the time giving us you stay feedback. It is really helpful. We appreciate your comments about our facilities and breakfast and we will keep working to improve our service every day. We regret the inconvenience caused by our WIFI and we will try to solve it for a future occasion. Kind regards,

10/10 Fantastiskt

Per

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice hotel close to Temple Meads Station.
Stayed for two nights, got a clean, nice room with comfortable bed and was enjoying the the friendly and welcoming staff in reception and breakfast areas. Nice breakfast and short walking distance from Temple Meads station.
Bodde här 2 nätter i april 2019

8/10 Bra

dennis

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i mars 2018
Svar från HGI Bristol 17 apr. 2018
Thank you for your 4 out of 5 rating. We look forward to welcoming you back to Bristol soon

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent
Nära till tåg och bussar ca 5 min. Ca 15 promenad till centrum. Rummet rent och relativt bra rumsstorlek, badrum ganska litet men helt funktionellt. Bra service. Väl isolerade rum hörde inte ett ljud. Vi hade ingen frukost.
Bodde här 2 nätter i september 2017

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Mycket bra!
Som sagt, mycket bra!

10/10 Fantastiskt

Joan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från moheb 15 maj 2024
Dear Guest,Thank you for taking the time to share your recent experience in Hilton Garden Inn Bristol and for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to our area

4/10 Dåligt

Samantha

Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
For the price of the stay it was nowhere near nice enough. Value for money was terrible.
Bodde här 1 natt i april 2024
Svar från Elena Bordeus 3 maj 2024
Dear Samantha,Thank you for taking a moment to share your experience. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

10/10 Fantastiskt

Stephanie

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great hotel - everything you need, quiet, clean and well maintained. Good breakfast, friendly staff. Will stay again.
Svar från Elena Bordeus 29 apr. 2024
Dear Stephanie,Thank you for taking a moment to share your experience. I am happy to hear you found our team and hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

10/10 Fantastiskt

Hideyuki, Tokyo

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i april 2024
Svar från Elena Bordeus 28 apr. 2024
Dear guest,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

10/10 Fantastiskt

Tom

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Elena Bordeus 22 apr. 2024
Dear Tom,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

8/10 Bra

Dawn

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Clean. Easy parking. Centrally located.
Bodde här 1 natt i april 2024
Svar från Elena Bordeus 19 apr. 2024
Dear guest,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

10/10 Fantastiskt

Mark

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Elena Bordeus 15 apr. 2024
Dear Mark,Thank you for taking a moment to share your experience.We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

10/10 Fantastiskt

Andrew

Bodde här 1 natt i april 2024
Svar från Elena Bordeus 2 maj 2024
Dear Andrew,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

6/10 Okej

Michael

Gillade: Personal och service
Bodde här 1 natt i april 2024
Svar från Annie 5 apr. 2024
Dear MichaelThank you for the feedback about your recent stay. We strive to give exceptional service every day, for every guest. Please contact us if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Kind regards,Annie LundgrenFront Office Supervisor

10/10 Fantastiskt

Andrea

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely hotel, very clean and ideally situated for trains. Kensey at reception was charming, professional and was very adept in his knowledge of the area. A credit to your company. Would definitely stay here again.
Bodde här 1 natt i mars 2024
Svar från Elena 26 mars 2024
Dear Andrea,Thank you for taking a moment to share your experience. I am happy to hear you found our team and hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

10/10 Fantastiskt

Jade

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Elena 26 mars 2024
Dear Jade,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

10/10 Fantastiskt

Elise

Bodde här 1 natt i februari 2024
Svar från Elena Bordeus 21 mars 2024
Dear Elise,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

10/10 Fantastiskt

James

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very nice weekend stay in Bristol
Great central Bristol location. Very friendly and polite staff Good quality buffet breakfast Clean and comfortable at the standard I would expect for this chain and budget.
Bodde här 1 natt i februari 2024
Svar från Elena Bordeus 19 feb. 2024
Dear James,Thank you for taking a moment to share your experience. I am happy to hear you found our team and hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

10/10 Fantastiskt

John

Reste med familjen
Gillade: Bekvämligheter och boendets skick och faciliteter
Staff are extremely friendly and efficient Difficult to find the car park due to building works in the adjacent streets Quiet and nice hotel despite the amount of work being carried out nearby
Bodde här 1 natt i februari 2024
Svar från Elena Bordeus 19 feb. 2024
Dear John,Thank you for taking a moment to share your experience. I am happy to hear you found our team and hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

10/10 Fantastiskt

Joanne

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The Staff were helpful and friendly.
Bodde här 2 nätter i februari 2024
Svar från Elena Bordeus 15 feb. 2024
Dear Joanne,Thank you for taking a moment to share your experience. I am happy to hear you found our team and hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

10/10 Fantastiskt

s

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från Elena Bordeus 14 feb. 2024
Dear guest,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

10/10 Fantastiskt

huw

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Happy Hilton
Good value, comfortable hotel close to railway station and city centre bars and restaurants
Bodde här 1 natt i februari 2024
Svar från Elena Bordeus 3 feb. 2024
Dear guest,We are incredibly grateful that you took the time out to leave us this wonderful note. Our hotel values put guest satisfaction as top priority and we are committed to our guests. Its customers like you that make our job wonderful. We look forward to serving you again.Kind regards,Elena BordeusFront Office Manager

8/10 Bra

David

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från Elena Bordeus 3 feb. 2024
Dear David,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

8/10 Bra

NELIA, SNOHOMISH

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
close to historic site
Bodde här 2 nätter i januari 2024
Svar från Elena Bordeus 3 feb. 2024
Dear Nelia,Dear David,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

8/10 Bra

GRAHAM

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The reception and dining staff were very attentive and helpful.
Bodde här 1 natt i januari 2024
Svar från Elena Bordeus 12 jan. 2024
Dear Graham,Thank you for taking the time to comment following your recent stay at the Hilton Garden Inn in Bristol.We are delighted you enjoyed the visit and the exceptional service you received from our team.We look forward to welcoming you back to the hotel again in the future.Sincerely,Elena BordeusFront Office Manager

10/10 Fantastiskt

Georgia

Bodde här 2 nätter i januari 2024
Svar från Elena Bordeus 12 jan. 2024
Dear Georgia,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

10/10 Fantastiskt

Margaret, Sooke

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Elena Bordeus 12 jan. 2024
Dear Margaret,Dear Georgia,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

10/10 Fantastiskt

chrstine

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
the reception staff were fantastic the only blip was the request for the wake up call did not happen luckily we always have an alternative others need to note
Bodde här 4 nätter i december 2023
Svar från Elena 7 jan. 2024
Dear Christine,Thank you for taking a moment to share your experience. I am happy to hear you found our team and hotel to your liking. I am really sorry and I do apologize that the wakeup call did not happen. Rest assure that this will not repeat as we know how important this can be. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

8/10 Bra

Iftikhar

Reste med familjen
Gillade: Boendets skick och faciliteter
Empty mini bar, non drinking water😂
Bodde här 3 nätter i december 2023
Svar från Moheb 3 jan. 2024
Dear Guest,Thank you for taking the time to rate us based on your recent visit. Your feedback is most welcome and we hope you had an awesome stay. Your comment about the empty mini bar is noted, and we hope you had an awesome and comfortable stay. We are looking forward to having you back the next time you are in the area.Kind RegardsMoheb JosephOperations manager

10/10 Fantastiskt

Linda, Las Vegas

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The combination of the location which is most convenient to Temple Mead Train Station and a pleasant walking distance to St. Nicks Market, accommodating staff, clean nicely appointed rooms and a broad breakfast offering makes this my hotel choice when in Bristol!
Bodde här 3 nätter i december 2023
Svar från moheb 27 dec. 2023
Dear Guest,Thank you for the positive rating. We are glad that you liked the hotel location, and it's nice to read that you appreciated our accommodating team. We are also pleased to hear that our breakfast selection was to your satisfaction and you found our rooms nicely cleaned.We are happy to learn that we remain your accommodation of choice here for future visits, and we look forward to having you back soon for another pleasant stay during your next trip to the city. Kind RegardsMoheb Joseph Operations manager

10/10 Fantastiskt

Robert

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Moheb 27 dec. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit.Kind RegardsMoheb JosephOperations manager

8/10 Bra

Derek

Gillade: Renlighet och personal och service
Bodde här 2 nätter i december 2023
Svar från Elena Bordeus 12 dec. 2023
Dear Derek,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

8/10 Bra

Paul

Gillade: Renlighet, personal och service och boendets skick och faciliteter
There was a bit of noise in the room above, could hear moving around. There was sufficient parking.
Bodde här 1 natt i november 2023
Svar från Paul 6 dec. 2023
Dear PaulThank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action.Kind Regards,

10/10 Fantastiskt

Keith

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Decent city hotel.
Stayed here before, and, still just as good. Easy check-in, everything clearly explained about car park, although £20 per night is bit expensive! Room clean and a good size, fridge, in room safe and my tablet worked to watch Sky! Return? Yep, when in Bristol next for overnight stay.
Bodde här 2 nätter i december 2023
Svar från Paul 6 dec. 2023
Dear Keith, Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Team HGI Bristol

8/10 Bra

John

Gillade: Renlighet och personal och service
Bristol visit
Bathroom a bit small. Bed a bit rickety, pillows too soft. Staff were attentive, and very helpful. Breakfast decent, and hotel very clean throughout. Good position for trains/ buses. Overall, a nice experience. Would stay again.
Bodde här 4 nätter i november 2023
Svar från Paul 6 dec. 2023
Dear JohnThank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action.Kind Regards,

4/10 Dåligt

Oliver

Affärsresenär
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Not the best Hilton
Bodde här 1 natt i november 2023
Svar från Moheb 27 dec. 2023
Dear Guest,Thank you for choosing Hilton Garden Inn and for taking the time to provide feedback about your experience at the hotel. I would like to start by apologizing to you for not meeting your expectations. Your comment about the hotel will be taken on board. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Kind RegardsMoheb JosephOperations Manager

6/10 Okej

Dean

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Decent hotel friendly and helpful staff but parking charges are ridiculous at £20 a night
Bodde här 2 nätter i november 2023
Svar från Paul 22 nov. 2023
Dear Dean,Thank you for taking the time to rate us on Expedia. Please accept our sincere apology if your stay was not up to your expectation.We hope that what happened will not prevent you from staying with us again and look forward to welcoming you back soon.Kind Regards,Team HGI Bristol

10/10 Fantastiskt

Rosie

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautifully clean, warm, helpful staff, delicious food, extensive buffet breakfast.
Bodde här 1 natt i november 2023
Svar från moheb 18 nov. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Please do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit in the future.Kind RegardsMoheb JosephOperations manager

8/10 Bra

Thomas

Bodde här 1 natt i november 2023
Svar från moheb 18 nov. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Please do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit in the future.Moheb JosephOperations manager

6/10 Okej

Deborah

Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2023
Svar från Elena Bordeus 11 nov. 2023
Dear Deborah,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Managerelena.bordeus@hilton.com

10/10 Fantastiskt

BRYAN

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Enjoyable Weekend
Nice couple of days; staff very helpful would definitely recommend. Only one coffee machine working Sunday Breakfast which meant longer than usual wait but first world problem.
Bodde här 2 nätter i november 2023
Svar från Elena Bordeus 11 nov. 2023
Dear Bryan,Thank you for taking a moment to share your experience. I am happy to hear you found our team to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Managerelena.bordeus@hilton.com

6/10 Okej

Wendy

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Rather overpriced, the rooms are very small. When we entered our room for the first time, it hadn’t been made up so our bags had to be moved to the next room. The receptionist was very apologetic so it wasn’t a problem. For the price, it would have been nice to at least of had a couple of bottles of water provided in the room. Overnight parking cost £20 which again seems expensive given the cost of the stay.
Bodde här 1 natt i november 2023
Svar från Elena 7 nov. 2023
Dear Wendy,Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest. I am very sorry to hear that we did not meet your expectations. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Kind regards,Elena BordeusFront Office Managerelena.bordeus@hilton.com

6/10 Okej

Paula

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i oktober 2023
Svar från Elena Bordeus 5 nov. 2023
Dear Paula,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind regards,Elena BordeusFront Office Manager

8/10 Bra

Janice

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property was very clean and comfortable. The staff were friendly and helpful.
Bodde här 3 nätter i oktober 2023
Svar från Paul P 16 okt. 2023
Dear Janice, Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Team HGI Bristol

10/10 Fantastiskt

J

Bodde här 1 natt i september 2023
Svar från Moheb 6 okt. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests.We look forward to your next visitKind regards

10/10 Fantastiskt

Andrew

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Uni drop off - ideal place
Warm welcome - helpful reception staff - good breakfast - convenient location
Bodde här 1 natt i september 2023
Svar från Moheb 24 sep. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. We look forward to your next visit! Kind RegardsMoheb Joseph Operations Manager