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Recensioner av Best Western Plus Ruby's Inn

2.5 out of 5
Best Western Plus Ruby's Inn
26 South Main Street, Bryce Canyon, UT

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 1751 av 3403 recensioner" "
8 - Bra i betyg. 944 av 3403 recensioner" "
6 - Okej i betyg. 427 av 3403 recensioner" "
4 - Dåligt i betyg. 186 av 3403 recensioner" "
2 - Väldigt dåligt i betyg. 95 av 3403 recensioner" "

8,4/10

Renlighet

8,8/10

Personal och service

8,4/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

8/10 Bra

Thomas E

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i juli 2023
Svar från General Manager 2 aug. 2023
Thank you for your review. Let us know what you enjoyed about your stay. Come see us again. Thank you for choosing our hotel.

10/10 Fantastiskt

Pär - Ola

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juni 2022
Svar från General Manager 6 juli 2022
Thank you for your review. Please let us know what you enjoyed about your stay. Come see us again. Thank you for choosing our hotel.

4/10 Dåligt

Berndt

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Did not understand the checking in staff. Hard accent.
Bodde här 1 natt i mars 2022
Svar från General Manager 13 apr. 2022
Thank you for your review. I apologize for your experience at check in. I appreciate your feedback. Thank you for choosing our hotel.

6/10 Okej

Scott

Gillade: Renlighet och personal och service
Ok room on 1st floor but extremely noisy ceiling/floor above us as guests walked around their room until about 2 am. 2nd floor very squeaky floor joists/sub floor. Very hard to rest until they stopped moving.
Bodde här 1 natt i maj 2024

8/10 Bra

Angela

Reste i grupp
Gillade: Renlighet och personal och service
We were disappointed that we were at lodge area, not in the main building. This was not made clear to me when booking.
Bodde här 1 natt i maj 2024

6/10 Okej

Dalenna M. Carrero

Reste i grupp, Reste med sin partner
Food quality and taste was limited and mediocre.
Bodde här 1 natt i maj 2024

6/10 Okej

Tanya

Reste med sin partner
You stay in lodges and have to walk to the main building for anything, which isn't too bad unless you are the lodge furthest from the main building,which we were.The room was outdated and had a bad smell. The sheets had two black shoe/boot prints on them. There was a Laundromat on the premises, but again you had to walk to it. Most places offer free around the clock coffee and/or tea in the lobby, but this place didn't. The place was wayyy overpriced for what you got. Because it consists of lodges all over the place, you had cars going in every which direction, no roads per se, so it was just a drive around free-for-all. There were nice shops across the street except they were all closed on Mondays, Tuesdays and Wednesdays. I would not stay here again. It was a disappointment.I will say that although you had to walk to the main building for breakfast, the options were pretty good.
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Roxane

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lots to do in the area just outside the park. Many options for dining and entertainment. In early may, a c was not working Definitely, would stay here again.
Bodde här 1 natt i maj 2024
Svar från General Manager 14 maj 2024
Thank you for your review. I am happy to hear that you enjoyed your stay. Come see us again. Thank you for choosing our hotel.

8/10 Bra

Bertran, Ottawa

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Close to Bryce Canyon National Park. I though all rooms were under one roof. I was wrong. I had to walk in the cold to access the indoor pool. Not a deal breaker, but I would have like to know in advance.
Bodde här 2 nätter i maj 2024
Svar från General Manager 14 maj 2024
Thank you for your review. I appreciate your feedback and will share your comments with our staff. Thank you for choosing our hotel.

8/10 Bra

Larry

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Located right outside Bryce Canyon National Park.
Bodde här 3 nätter i maj 2024
Svar från General Manager 14 maj 2024
Thank you for your review. We are very fortunate to have the location we do. Come see us again. Thank you for choosing our hotel.

10/10 Fantastiskt

Angela

Gillade: Bekvämligheter
I stayed with my family. The location is good. And the breakfast is the best!!
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Steve

Absolutely the best accommodation for exploring the Bruce Canyo environs!
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Anthony

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från General Manager 14 maj 2024
Thank you for your review. Let us know what you enjoyed about your stay. Come see us again. Thank you for choosing our hotel.

8/10 Bra

Mike

Gillade: Renlighet och personal och service
Nice place, just dated.
Bodde här 3 nätter i maj 2024

10/10 Fantastiskt

Scott

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wonderful clean rooms, all the amenities you need, great location to Bryce Canyon (the shuttle to the park is right across the street!), friendly staff, great restaurant on the premises, we also went to Zion national park from here (about 1 hr and 45 min drive, scenic drive). Strongly recommend.
Bodde här 3 nätter i maj 2024

10/10 Fantastiskt

Heather

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent service and very clear instructions! They make it very easy to do business with!
Bodde här 1 natt i maj 2024

8/10 Bra

Kevin

Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Kinda worn but nothing wrong with place, very nice buffet breakfast included
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Jeffrey, Campbell

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Cool property with a great location and lots of character. It’s central to all things in Bryce city, including the park course, and we enjoyed the ebenezer dinner and live country band across the street.
Bodde här 2 nätter i maj 2024
Svar från General Manager 10 maj 2024
Thank you for your review. I am happy to hear that you enjoyed your stay. Come see us again. Thank you for choosing our hotel.

10/10 Fantastiskt

Judy

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very pleasant. Staff were very helpful
Bodde här 2 nätter i maj 2024
Svar från General Manager 10 maj 2024
Thank you for your review. I am happy to hear that you enjoyed your stay. I will share your compliments with our staff. Thank you for choosing our hotel.

8/10 Bra

Marijke

Gillade: Renlighet och personal och service
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Mary Jo

Reste med familjen
Gillade: Boendets skick och faciliteter
Ruby’s was close to the Park and had ever needed!
Bodde här 1 natt i maj 2024
Svar från General Manager 10 maj 2024
Thank you for your review. We are very fortunate to have the location we do. Come see us again. Thank you for choosing our hotel.

10/10 Fantastiskt

Lisa

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Cannot beat the location, right outside Bryce National Park. Good dining options, great buffet. Shuttle stop and tours are available at the hotel. Onsite laundry always helps.
Bodde här 2 nätter i maj 2024
Svar från General Manager 10 maj 2024
Thank you for your review. I am happy to hear that you enjoyed your stay. Come see us again. Thank you for choosing our hotel.

8/10 Bra

Genbiao, Little Rock

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We arrived at the hotel at late night. It's extremely cold that night. We pulled our luggage and bags from the SUV to the hotel lobby. Finally our room was in another building then we have to put back the luggage to the SUV and drove to that building. The yard was dark and ground was not even. The breakfast is great.
Bodde här 1 natt i mars 2024
Svar från General Manager 10 maj 2024
Thank you for your review. I appreciate your feedback and will share your comments with our staff. Thank you for choosing our hotel.

8/10 Bra

Jerry and Deborah

Reste i grupp
Older property but well maintained for its age
Bodde här 1 natt i maj 2024
Svar från General Manager 10 maj 2024
Thank you for your review. I appreciate your feedback and will share your comments with our staff. Thank you for choosing our hotel.

8/10 Bra

ANDRE

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Chambres agréables, style un peu vieillot, surtout les sanitaires. WC en panne a du être réparé. Puis a fui tout le long du séjour. Sans gêne pour nous. Température de l’eau chaude très variable du froid au bouillant. Restauration très bonne, en particulier le petit-déjeuner abondant et inclus.
Bodde här 2 nätter i maj 2024
Svar från General Manager 10 maj 2024
Thank you for your review. I appreciate your feedback and will share your comments with our staff. Thank you for choosing our hotel.

8/10 Bra

Elizabeth

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nicely kept historic property. Convenient shuttle service stopped in front. Grear staff and nice facilities. Well located near the National Park.
Svar från General Manager 10 maj 2024
Thank you for your review. I am happy to hear that you enjoyed your stay. Come see us again. Thank you for choosing our hotel.

8/10 Bra

Theresa, Iowa

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room was outdated. Bed and pillows were not that comfortable. Shower head was old, not much pressure. Staff was friendly. Very conveniently located.
Bodde här 1 natt i maj 2024
Svar från General Manager 10 maj 2024
Thank you for your review. I will share your compliments with our staff. Thank you for choosing our hotel.

10/10 Fantastiskt

Thuy An, Lake Mary

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved the pool and hot tub. Big and clean and the heated water temp was perfect during the surprise snow storm
Bodde här 1 natt i maj 2024
Svar från General Manager 10 maj 2024
Thank you for your review. I am happy to hear that you enjoyed your stay even with the inclement weather. Come see us again. Thank you for choosing our hotel.

4/10 Dåligt

Sherry

Reste med familjen
Gillade inte: Boendets skick och faciliteter
Fairly clean however, description did not reveal that several separate buildings were on property. It was necessary to drive to the main building for breakfast.
Bodde här 1 natt i april 2024
Svar från General Manager 9 maj 2024
Thank you for your review. I apologize for your experience at our hotel. I will discuss your comments with our staff. Thank you for choosing our hotel.

4/10 Dåligt

Martyn

Reste med sin partner
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Positives: Great location for Bryce Canyon Negatives: Staff – the worst reception greeting I have ever had on entering a hotel let alone a Best Western (and over 30 years in both business and leisure I have stayed everywhere from budget properties to the best 5 stars). Unfriendly, rude, and a command of english so poor, I wonder how he could work in the service industry in America. To be honest though, with odd exceptions, most of the staff were miserable and long-suffering. Standard of facilities - rooms knackered and needing updating; a pool that was cared for about as well as you might expect given the staff attitude. (Pools should have clear water and you be able to see to the bottom, not look green and cloudy/murky – I would have taken a photo as proof, but that felt inappropriate with other guests using it) Overall: You haven't got a lot of options in Bryce Canyon and this place has an effective monopoly… don't be surprised when it then delivers like one, with no need for decent service or standards. I expect management will thank me for my review and promise to discuss my feedback with staff… as they do for every critical review posted on here. But if that was truly the case, as opposed to a standard sop, then why would the service continue to be so abysmal. I just hope for future guests that someone from Best Western might review these, and follow up as they worry about reputational damage to the brand.
Svar från General Manager 8 maj 2024
Thank you for your review. I have read your feedback and your comments will be used in our next customer service training. We do share each and every review our staff. Thank you for your comments.

8/10 Bra

barton, scottsdale

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i maj 2024
Svar från General Manager 8 maj 2024
Thank you for your review. Let us know what you enjoyed about your stay. Come see us again. Thank you for choosing our hotel.

8/10 Bra

FABIEN

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hôtel bien situé à côté de Bryce Canyon
Bodde här 2 nätter i maj 2024
Svar från General Manager 9 maj 2024
Thank you for your review. We are very fortunate to have the location we do. Tell your friends about us. Thank you for choosing our hotel.

10/10 Fantastiskt

Gabriele

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very convenient
Bodde här 2 nätter i maj 2024
Svar från General Manager 8 maj 2024
Thank you for your review. I am happy to hear that you enjoyed your stay. Come see us again. Thank you for choosing our hotel.

8/10 Bra

Jennifer

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Great general store. All-in-one complex. Clean. Very comfortable beds. Check-in and General Store staff not friendly at all.
Bodde här 1 natt i maj 2024
Svar från General Manager 6 maj 2024
Thank you for your review. I appreciate your feedback and will share your comments with our staff. Thank you for choosing our hotel.

10/10 Fantastiskt

SVETLANA

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice clean big room, comfortable beds. Basic breakfast. Need a car to get around.
Bodde här 1 natt i april 2024
Svar från General Manager 6 maj 2024
Thank you for your review. I am happy to hear that you enjoyed your stay. Come see us again. Thank you for choosing our hotel.

8/10 Bra

Frances

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
Everything you need is right there. The staff were friendly and eager to please.
Bodde här 2 nätter i maj 2024
Svar från General Manager 9 maj 2024
Thank you for your review. I am happy to hear that you enjoyed your stay. I will share your compliments with our staff. Thank you for choosing our hotel.

10/10 Fantastiskt

JANET

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från General Manager 8 maj 2024
Thank you for your review. Let us know what you enjoyed about your stay. Come see us again. Thank you for choosing our hotel.

8/10 Bra

Brenda

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Was very conventionally located and offered lots of amenities (laundry, post office, general store, food, pool, fitness center).
Bodde här 3 nätter i april 2024
Svar från General Manager 9 maj 2024
Thank you for your review. I am happy to hear that you enjoyed your stay. Come see us again. Thank you for choosing our hotel.

8/10 Bra

Elena

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It's a little city
Bodde här 2 nätter i maj 2024
Svar från General Manager 9 maj 2024
Thank you for your review. I am happy to hear that you enjoyed your stay. Come see us again. Thank you for choosing our hotel.

10/10 Fantastiskt

Kathryn, Winston Salem

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place. Dining was easy, and even dinner was good -for kids with appetites, the buffet dinner cost less than the main course offerings, and buffet breakfasts were wonderful. Indoor pool great while weather was still cold. Bus stop into Bryce across the street. Only problem was finding our building -each time and especially at night. Room was fine
Bodde här 2 nätter i april 2024
Svar från General Manager 9 maj 2024
Thank you for your review. I am happy to hear that you enjoyed your stay. Thank you for choosing our hotel.

8/10 Bra

Wolfgang, KOBENZ

Bodde här 1 natt i april 2024
Svar från General Manager 9 maj 2024
Thank you for your review. Let us know what you enjoyed about your stay. Come see us again. Thank you for choosing our hotel.

6/10 Okej

Cheryl, Land O Lakes

Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Staff was very nice and helpful; room was cleaned, that said the property looked tired and older. Could use some updating.
Bodde här 1 natt i maj 2024
Svar från General Manager 9 maj 2024
Thank you for your review. I apologize for your experience at our hotel. I will share your comments with our staff. Thank you for choosing our hotel.

10/10 Fantastiskt

Frank, Great falls

Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
Convenient location to Bryce National Park. Room on the ground floor (Elk lodge) was very dark and showed some major use.
Bodde här 1 natt i maj 2024
Svar från General Manager 9 maj 2024
Thank you for your review. I appreciate your feedback and will share your comments with our staff. Thank you for choosing our hotel.

10/10 Fantastiskt

Sigrid

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great to have restaurant, shopping and attraction close by. The rooms need to be updated carpet needs to go.
Bodde här 1 natt i maj 2024
Svar från General Manager 9 maj 2024
Thank you for your review. I appreciate your feedback and will share your comments with our staff. Thank you for choosing our hotel.

8/10 Bra

Heike

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Gute Lage zum Besuch des Bryce Canyon
Bodde här 1 natt i maj 2024
Svar från General Manager 10 maj 2024
Thank you for your review. We are very fortunate to have the location we do. Tell your friends about us. Thank you for choosing our hotel.

10/10 Fantastiskt

Patrick, Verona

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place to stay in Bryce Canyon. Nice Lodge, very good restaurant on site. Breakfast buffet was good! Very close to the park entrance.
Bodde här 2 nätter i april 2024
Svar från General Manager 10 maj 2024
Thank you for your review. I am happy to hear that you enjoyed your stay. Come see us again. Thank you for choosing our hotel.

6/10 Okej

Lorie

Bodde här 1 natt i april 2024
Svar från General Manager 3 maj 2024
Thank you for your review. I apologize for your experience. Let us know how we can improve our guests experience. Thank you for choosing our hotel.

10/10 Fantastiskt

Lori

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved the proximity to Bryce Canyon National Park
Bodde här 1 natt i april 2024
Svar från General Manager 10 maj 2024
Thank you for your review. We are very fortunate to have the location we do. Come see us again. Thank you for choosing our hotel.

8/10 Bra

Friederike

Reste i grupp
Gillade: Renlighet, personal och service och bekvämligheter
It was very confusing to find the right building and the dinner options are very slim.
Bodde här 1 natt i april 2024
Svar från General Manager 10 maj 2024
Thank you fro your review. I appreciate your feedback. We hope to have more dining options in the future. Thank you for choosing our hotel.

4/10 Dåligt

noland

Gillade inte: Renlighet och personal och service
Little biddy shampoo and conditioner bottles, old carpet, crappy breakfast and unfriendly employees.
Bodde här 2 nätter i april 2024
Svar från General Manager 10 maj 2024
Thank you for your review. I apologize for your experience at our hotel. I will discuss your comments with our staff. Thank you for choosing our hotel.