Dear Tina, Thank you very much for the lovely words and for the 10 points that you gave the Boutique Hotel Budapest here, on Hotels.com. I cannot be happier than to learn that your birthday stay was faultless and we managed to let you go with remarkable moments. I am very proud to see, that you loved our attentive staff, who strive every day to provide unforgettable hotel experiences to our kind guests. I definitely pass your compliments to Viktor and to our entire great personnel. Special thanks for mentioning cleanliness. We have always taken great emphasis on this very important factor, as the comfort, the health safety and the well being of our guests remain our top priority. Overall, your lovely review is highly appreciated and I sincerely hope that you will return to us if your plans take you back to Budapest. Best regards, Péter Vezekényi General Manager

Dear Karolina, Let me express my gratefulness for you for being so kind to share few praising words about your Boutique Hotel Budapest experiences. It feels fantastic that you were impressed by our friendly and professional staff, who works every day hard to create enjoyable and long lasting guest experiences. Besides, thank you for highlighting our good location; I hope you could explore Budapest without any difficulties and you will soon return to our beautiful capital. We would love to have the opportunity to be at your service again! Thank you for definitely recommending us to fellow travelers. Best regards, Péter Vezekényi General Manager

Dear Guest, Thank you very much for choosing to stay at our Boutique Hotel Budapest. I appreciate that you shared both the highlights of your stay and your constructive criticisms. I am glad that overall our property proved to be a great base to explore Budapest and you mentioned the good buffet breakfast provided, as well as the friendly service encountered. I am truly sorry that the room temperature was not maximally to your personal need. It is regrettable that you did not indicate your complaints on the spot; surely we could manage your issue. Anyway, please accept my apology for the inconveniences encountered. I am truly glad you had a great time in our hotel and it would be our pleasure to have you back again in the near future. Thank you for your kind recommendation. Best regards, Péter Vezekényi General Manager

Thank you for sharing your experiences with us, we are working hard to ensure our guests' most pleasant stay, your feedback is important to improve our services. We deeply investigated your case, checked your room after your check-out and talked about it with my colleagues. First of all, I would like to apologize for the inconveniences caused by our mistake. The condition of the sheet on your bed was unacceptable to welcome a new guest. Certainly, if you would have realized the spots on it upon your arrival, we immediately would have offered a room change. Unfortunately, after your check-out we could not correct this situation – as we cannot change sheets for previous night. As you have left our hotel shortly by taxi, my colleague at the front office had a short time only to check the picture of the bedsheet that you have sent to him by e-mail and relieve the bad feelings. He looked into our hotel system, checked your unpaid services – which was only the city tax – and decided to offer it as kind of compensation. We can assure you that the sheet was washed before your check-in, and it was not used by anyone else. According to our opinion those spots were body oil or body lotion which would have needed more powerful cleaning by the laundry company. We have to select those sheets separated – this step was missing in this case. It is our fault, and we will check textiles more carefully in the future in order to avoid these situations. Again, please accept our apology and I really hope we can welcome you once in the future and we can remedy our fault.