Dear Valued Guest,First of all, I would like to thank you for choosing our hotel for your stay in Budapest.On the other hand, I was distressed to see from your rating that you did not enjoy it.I truly feel sorry that you did not share any details when our service was not up to your expectations as we strive every day to go the extra mile for our guests. We would highly appreciate receiving your comments in order for us to improve in the future on the following e-mail address: h6565@accor.com. Thank you once again for your review, I truly hope to have the pleasure to welcome you back to our hotel in the future.Kind regards,Nándor IváncsicsGeneral Manager

Dear Monica, Thank you so much for your nice review. We are very happy to hear that overall you had a great stay with us. I am sorry to hear that the mattress was a bit hard for you. Next time please do not hesitate to share your concerns on the spot. We have special topper mattresses to make our beds comfortable for every tastes. We look forward to welcoming you back in the near future. Kind regards, Nándor Iváncsics General Manager

Dear Valued Guest, Although this is not the type of feedback we enjoy receiving I would like to thank you for taking your time to share your concerns with us. I am deeply sorry to read that your experience did meet your expectations. Your remarks are especially valuable for us in a continuous effort to provide better service quality. Please rest assured that your comments were forwarded to the entire management team in order to improve on our services. While I wish you had a better experience with us, it is a feedback that we learn from and use to improve. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Nándor Iváncsics General Manager

Dear Issam,Thank you for sharing your feedback about your recent stay at our hotel. I am delighted that you appreciated our fantastic location in the heart of the city. Being centrally located makes exploring Budapest convenient and enjoyable, and I am thrilled that you found it to be a highlight of your stay.Regarding your feedback on the room, we value your insights, and we will use them to continuously enhance our accommodations for our guests' comfort and satisfaction.We also acknowledge the importance of warm and helpful guest interactions and apologize for any shortcomings you experienced. Rest assured, we will address these concerns with our team to ensure we maintain the high standards of service we strive for.Should your travels bring you back to Budapest, we would love the opportunity to welcome you again for a more enjoyable experience.Best regards,Róbert KovácsGeneral Manager

Dear Mark,Thank you for taking the time to provide us with your valuable feedback following your recent stay at our hotel. However, I regret to hear that the noise from the surrounding construction and the fan in the bathroom disrupted your stay. We recognize the importance of a comfortable and peaceful stay and deeply regret falling short of your expectations in this regard.Should your travels bring you back to this area, we would be honored to host you again and provide an even more enjoyable experience in the future.Best regards,Róbert KovácsGeneral Manager

Dear Evgeny,First of all, I would like to thank you for choosing our hotel and for taking the time to rate your experience with us.However, it appears that the service we provided did not meet your expectations, as indicated by the low rating you have given us. I sincerely regret that you did not share any details about your concerns, as we strive every day to go the extra mile for our guests.Should your travels bring you back to Budapest, we would love the opportunity to host you again and ensure a more satisfying experience.Kind regards,Róbert KovácsGeneral Manager

Dear Vijay,First of all, I would like to thank you for choosing our hotel for your stay in Budapest. I am pleased to hear that you found our location convenient.However, I regret to learn that some aspects of your experience with our services did not meet your expectations.Regarding the size of your shower, we understand that comfort preferences vary from person to person. We assure you that our rooms are designed to provide comfort and convenience to our guests. While room sizes may vary, we strive to offer a range of options to accommodate different preferences. We apologize if the room you stayed in did not meet your specific needs, and we appreciate your feedback in this regard.As for the breakfast options, we are sorry that we did not meet your expectations in terms of vegetarian choices. Please be assured, we will take your remark to heart as guest satisfaction is one of our top priorities, and we continuously strive to enhance our guests' experience, always working towards improving the variety and quality of our offerings.We sincerely thank you for taking the time to provide us with your thoughts. Should your travels bring you back to Budapest, we hope to provide you with an even more enjoyable experience.Best regards,Róbert KovácsGeneral Manager