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Recensioner av Homewood Suites by Hilton Buffalo Airport

3 out of 5
Homewood Suites by Hilton Buffalo Airport
760 Dick Rd, Buffalo, NY

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 519 av 942 recensioner" "
8 - Bra i betyg. 245 av 942 recensioner" "
6 - Okej i betyg. 88 av 942 recensioner" "
4 - Dåligt i betyg. 48 av 942 recensioner" "
2 - Väldigt dåligt i betyg. 42 av 942 recensioner" "

8,8/10

Renlighet

8,8/10

Personal och service

8,2/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Frasius, Sala

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra hotell vid flygplatsen
Som på de flesta hotell i USA låter värmeaggregatet mycket. Använd öronproppar (flygplanen som startar bullrar också). Annars mycket bra. Bra frukost, men dock bara till 9.30.

10/10 Fantastiskt

Arun Kumar

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything just awesome
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Ganesh

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent stay
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Thomas

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i maj 2024
Svar från Nick 14 maj 2024
Thank you for the feedback, I'm glad you enjoyed your stay with us!

10/10 Fantastiskt

Angela

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Recently renovated
Bodde här 1 natt i april 2024
Svar från Nick 14 maj 2024
Thank you for the feedback, I'm glad you enjoyed your stay with us!

10/10 Fantastiskt

Heather, Orange Park

Bodde här 1 natt i april 2024
Svar från Nick 17 maj 2024
Thank you for the feedback, I'm glad you enjoyed your stay with us!

10/10 Fantastiskt

Kathryn

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Nick 23 apr. 2024
Thank you for the feedback, I'm glad you enjoyed your stay with us!

10/10 Fantastiskt

Timothy

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel having some construction done but otherwise. Great place. And reasonable price for the accommodation. Staff friendly and accommodating.
Bodde här 2 nätter i april 2024
Svar från Nick 15 apr. 2024
Thank you for the feedback, I'm glad you enjoyed your stay with us!

4/10 Dåligt

Rhona

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från Nick 15 apr. 2024
Dear Rhona, Thank you for providing feedback. Please accept my apology for any inconvenience you experienced. I hope, once our renovation is complete, you will choose to stay with us again.

8/10 Bra

Matt

Reste med familjen
Gillade: Personal och service och bekvämligheter
They are doing a remodel of the property. Because I booked through Expedia they said all the King bed rooms were sold out so they put us into a Double bed room with dirty blankets. No pots and pans. Very limited silverware and knives. The appliances were one and rusty. It was noisy with the dog whining and barking all day in the room across the hallway. Voices travelled under the doors from two other rooms. And to top it off there was a smoke detector beeping because it had a low battery.
Bodde här 4 nätter i april 2024
Svar från Nick 11 apr. 2024
Dear Matt, Thank you for providing feedback. Please accept my apology for any inconvenience you experienced. I hope, once our renovation is complete, you will choose to stay with us again.

4/10 Dåligt

Maria

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
In the photo the rooms look bright and more comfortable. But in fact the room was very dark and gloomy.
Bodde här 3 nätter i mars 2024
Svar från Nick 27 mars 2024
Dear Maria, Thank you for providing feedback. Please accept my apology for any inconvenience you experienced. I hope, once our renovation is complete, you will choose to stay with us again.

2/10 Väldigt dåligt

Deleris

Bodde här 1 natt i mars 2024
Svar från Nick 4 apr. 2024
Dear Deleris, Thank you for providing feedback. Please accept my apology for any inconvenience you experienced. I hope, once our renovation is complete, you will choose to stay with us again.

6/10 Okej

Verifierad resenär

Reste med familjen
Feedback during renovations (Feb 2924)
Hotel was undergoing renovations -one floor was renovated and we were put up on the older floor where rooms looked dated, however they were reasonably clean. If you are planning on taking afternoon siestas, reconsider staying here during the renovations. Intermittent loud drilling and hammering, etc. Breakfast on weekend for some reason had yoghurt whereas on weekdays didn’t. Cold coffee -very disappointing. Front desk staff very helpful.
Bodde här 2 nätter i februari 2024
Svar från FOM 25 feb. 2024
Please accept my apologies, for the renovation. I'm sorry that you did not see renovation sign on the site. We don't have any control on how the third parties display the information. Hopefully we will see you soon.

2/10 Väldigt dåligt

Joseph

Reste med familj och småbarn, Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Hotel was under construction, not mentioned at all prior to arrival. Room was dirty, hot tub was broken, strange smells throughout hotel, wallpaper was peeling off the walls. Kids screaming and adults blasting music on a loud speaker at the pool, no staff said anything to them. Very trashy and not at all relaxing. Bed was very uncomfortable. Might be better when construction is done but would stay away for now.
Bodde här 2 nätter i februari 2024
Svar från Ms. La'Ree 25 feb. 2024
Please accept our apologies for the renovations. Sorry that you did not see the renovation information, beforehand. Unfortunately, we don't have any control on how the third parties display the information.

6/10 Okej

Ashley

Bodde här 1 natt i februari 2024
Svar från Nick 14 mars 2024
Thank you for the feedback, I'm glad you enjoyed your stay with us!

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Beautiful hotel! Rooms are gorgeous!
Absolutely beautiful updated room!
Bodde här 3 nätter i februari 2024
Svar från Ms. La'Ree 25 feb. 2024
Thank you for the feedback, I'm glad you enjoyed your stay with us!

10/10 Fantastiskt

Aneesa

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Despite being under renovations the staff and facilities were immaculate. Definitely would return.
Bodde här 1 natt i februari 2024
Svar från Ms. La'Ree 25 feb. 2024
Thank you for the awesome review! Hopefully you will return when the renovations are complete and enjoy our newly remodeled hotel.

10/10 Fantastiskt

Timothy

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2024
Svar från Nick 27 mars 2024
Thank you for the feedback, I'm glad you enjoyed your stay with us!

4/10 Dåligt

K

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Run down suite
I am very surprised at the excellent ratings of this hotel and surprised is in the Hilton family. The people were very nice and they have a nice breakfast spread but the room which was a suite was run down. The bedroom smelled slightly smoke and the carpet was very very old and it looked like it hasn’t been washed for many years….the bed headboard was stained one of the pillows smelled as it hasn’t been upgraded for years etc.
Bodde här 1 natt i februari 2024
Svar från FOM 11 feb. 2024
Hello, I'm sorry about the issues with the room, we are currently addressing all outdated issues with renovating our rooms! When you come back and visit, we will have brand new room, to go along with the nice staff and breakfast.

10/10 Fantastiskt

Heather

Gillade: Renlighet och personal och service
Bodde här 2 nätter i februari 2024
Svar från Pamela 11 feb. 2024
Dear Heather,Thank you for taking the time to provide feedback. I am glad to hear you enjoyed your stay. We hope to welcome you back soon.

10/10 Fantastiskt

Tonetta

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Pamela 11 feb. 2024
Dear Tonetta,Thank you so much for staying with us. I am glad you enjoyed your stay. We hope to welcome you back real soon.

8/10 Bra

Jordanne

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Overall our stay was good. Staff members were friendly, they did ensure we were okay etc. In terms of comfort, the room was a bit cold. We did call maintenance and they explained that because of the weather, the heat is already on overdrive. Even if we try to increase the temperature on the thermostat, it will never get to the temperature we want. At that point, we realized it was out of everyone's control. There were some warm bouts, but all we had to do was wear extra layers and my little one didn't seem bothered by the cold.
Bodde här 2 nätter i januari 2024
Svar från Pamela 3 feb. 2024
Dear Jordanne,Thank you for the nice comments regarding the staff. I am happy to hear everyone was friendly and helpful. Please accept my apology for the extremely cold temperatures which created heating challenges. I hope, if your travel bring you back to Buffalo, you will stay with us again.

6/10 Okej

Tiffany

Reste med familj och småbarn
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
Had a fun time with my family, the staff checking us in were very clueless and could not do check in smoothly without needing help by additional staff. The room was good and clean. The pool was great. No other concerns past check in issues
Bodde här 1 natt i januari 2024
Svar från Ms. La'Ree 29 jan. 2024
Hello, we appreciate you and your family having fun and a great stay with us. However, we are transitioning with new team members, and everyone is learning to be great. When you all come back to visit, we will be newly renovated with a team that will be equipped and ready.

4/10 Dåligt

Jada

Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Pamela 5 feb. 2024
Dear Jada,Thank you for providing feedback. Based on your score of the property, it didn't meet your expectations. Please accept my apology for any inconvenience you experienced. Sincerely

8/10 Bra

Quiyana

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Leaving in a hurry.
Everything was good except I requested late checkout. I was interrupted by housekeeping and after I stated I requested late checkout she said ok then left. She returned moments later and said we are booked today we can honor late checkout. Which left me scurrying to jump up and pack and leave couldn't even get the little ones washed and dressed properly as we were being tossed out.
Bodde här 1 natt i december 2023
Svar från Ms. La'Ree 28 jan. 2024
I'm glad you enjoyed your stay; it was unfortunate that your late check out was not honored. Next time when you visit, please call front desk and we will make accommodations for you.

4/10 Dåligt

Frances

Reste med sin partner
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The front desk clerk, Rachel was very rude and she has poor communication skills.
Bodde här 3 nätter i januari 2024
Svar från Pamela 22 jan. 2024
Dear Frances,Thank you for providing feedback regarding your recent stay. Unfortunately, this hotel doesn't have a Rachel who works here. I look forward to hearing back from you regarding this issue so that I may resolve your concerns.

6/10 Okej

Sergio Carrasco

Gillade: Personal och service
Bodde här 2 nätter i januari 2024
Svar från Pamela 22 jan. 2024
Hello Sergio Carrasco,Thank you for staying with us. It appears your recent stay was just "okay". Please feel free to contact me directly with any concerns. I am happy to assist you.Sincerely,

8/10 Bra

John

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Pamela 3 feb. 2024
Dear John,Thank you for taking the time to provide feedback on your recent stay. I am glad to hear your stay was good. I hope, if your travels bring you back to Buffalo, you will stay with us again. Take care and Travel Safe!

4/10 Dåligt

STEPHANIE

Bodde här 1 natt i januari 2024
Svar från Nick 14 mars 2024
Dear Stephanie, Thank you for providing feedback. Please accept my apology for any inconvenience you experienced. I hope, once our renovation is complete, you will choose to stay with us again.

8/10 Bra

may, vaughan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024

6/10 Okej

chris

Reste med sin partner
Gillade inte: Renlighet
Bodde här 2 nätter i december 2023

4/10 Dåligt

Patrick

Reste med familjen
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
The hotel is worn out, pretty much everything was dirty from just years of use. Mattress cover had a pee stain. Sink and toilet kept backing up even after being fixed. Room service was only every other day. The room should have been half the rate, 2.5 start hotel.
Bodde här 4 nätter i december 2023
Svar från Nick 27 mars 2024
Dear Patrick, Thank you for providing feedback. Please accept my apology for any inconvenience you experienced. I hope, once our renovation is complete, you will choose to stay with us again.

10/10 Fantastiskt

Doug

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good pool
Bodde här 1 natt i december 2023

6/10 Okej

Wendy

Bodde här 1 natt i december 2023
Svar från Nick 27 mars 2024
Dear Wendy, Thank you for providing feedback. Please accept my apology for any inconvenience you experienced. I hope, once our renovation is complete, you will choose to stay with us again.

2/10 Väldigt dåligt

Morgan

Gillade inte: Renlighet och boendets skick och faciliteter
Svar från Pamela 11 feb. 2024
Dear Morgan,Thank you for providing feedback. Please accept my apology for any inconvenience you experienced. I hope, once our renovation is complete, you will choose to stay with us again.

8/10 Bra

Paulet

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Gillade inte: Renlighet
Staff were friendly. My hotel room was dirty. Hairs in the sink and on bath tub. The centre coffee table was dirty. I had to go out and buy pinesol cleaner.
Bodde här 3 nätter i december 2023
Svar från Pamela 31 dec. 2023
Good afternoon Paulet,Please accept my apology for the lack of room cleanliness. I have addressed your concerns with our housekeeping team to ensure it doesn't happen again. We take great pride in providing you with a problem free stay and I am sorry we fell short of our goal. I hope, if your travels bring you back to Buffalo, you will give us another opportunity.

10/10 Fantastiskt

Claudia

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything, good place
Bodde här 5 nätter i december 2023

6/10 Okej

Arika

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet och personal och service
The tv in both bedrooms did not work. There was a gap in between the wall and the stove in the kitchen and it was very dirty on the floor there. Overall a good stay and it was very convenient for what we needed. The bed frames stuck out far from the mattress so after hitting our shins numerous times we had to be extremely cautious of it especially at night. The headboards were also a lot higher than the bed so pillows would slip down behind there at night.
Bodde här 2 nätter i december 2023

10/10 Fantastiskt

Kelly

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i december 2023

10/10 Fantastiskt

Agnieszka

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023

4/10 Dåligt

Yvette

Bodde här 4 nätter i december 2023
Svar från Pamela 11 feb. 2024
Dear Yvette,Thank you for providing feedback. Please accept my apology for any inconvenience you experienced during your recent stay. I hope, if your travels bring you back to Buffalo, you will have the opportunity to stay in our newly renovated property.

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 9 nätter i december 2023

8/10 Bra

Kelly

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The suite is nice plenty of room. The staff was extremely friendly and helpful. Would definitely stay there again.
Bodde här 3 nätter i december 2023

10/10 Fantastiskt

Tonetta

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Tonetta

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juni 2023

10/10 Fantastiskt

Sharon

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice friendly staff, clean rooms
Bodde här 1 natt i november 2023

10/10 Fantastiskt

Jeremy

Bodde här 1 natt i november 2023

4/10 Dåligt

Frank

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The property was probably great 10years ago but it has not been well maintained. Entrance area was great but different story when you get to the room. What seemed to be blood stains on walls, ripped carpet, doors that don’t close properly, dirty, just seemed in disrepair and not properly upkept. Staff was friendly however won’t stay here again.
Bodde här 1 natt i november 2023
Svar från Homewood Suites Buffalo Airport 24 nov. 2023
Hello!Thank you for your recent review, we are working towards a renovation of all areas starting early next year. We hope you can visit us again then to see the improvements!

10/10 Fantastiskt

Agnieszka

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i november 2023
Svar från Homewood Suites Buffalo Airport 24 nov. 2023
Thank you for your recent review!

6/10 Okej

Darlene

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I was greeted by a young lady whose name started with a "C". I can remember exactly what her name was but she accommodated me with early check in as I had to come to buffalo in an emergency. I enjoyed the room we were in as it had a little old fashion look to up but was still fashionable. There was a lady at breakfast that welcomed everyone that came down to eat and the staff at the desk were very helpful. The only problem I would say is that during the night my daughter and I encountered a rotten egg smell that scared us and we called the front desk. Rose the lady at the front desk moved us to another room immediately which we really appreciated. I would recommend.
Bodde här 2 nätter i november 2023
Svar från Homewood Suites Buffalo Airport 24 nov. 2023
Thank you for your recent review!