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Recensioner av Residence Inn by Marriott Buffalo Galleria Mall

3 out of 5
Residence Inn by Marriott Buffalo Galleria Mall
107 Anderson Rd, Buffalo, NY

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 174 av 373 recensioner" "
8 - Bra i betyg. 112 av 373 recensioner" "
6 - Okej i betyg. 36 av 373 recensioner" "
4 - Dåligt i betyg. 26 av 373 recensioner" "
2 - Väldigt dåligt i betyg. 25 av 373 recensioner" "

8,4/10

Renlighet

8,6/10

Personal och service

8,2/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

8/10 Bra

Bengt, Skara Sweden

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Mycke trevligt hotell
Mycke trevligt boende vid vårt besök på Niagara Falls och vår rundtur på Niagara floden.

4/10 Dåligt

yaling

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Location was great, lots of eateries nearby and central to all activities we had planned. Hotel itself needs updating. Carpet was lifting and stained throughout. One of the bathtubs was crusty so our family of four stuck to one tub though we had two. One of the beds was not made properly, no sheet on the bed yet two fitted sheets left in the closet almost like we were expected to make own beds. Pool was out of order. Breakfast options were lacking but enough for light eaters. All in all, I wasn’t expecting much surprised that the price was so steep for such hotel
Bodde här 2 nätter i maj 2024
Svar från RI 20 maj 2024
Thank you for being our guest and bringing these issues to our attention. We are excited to have a new housekeeping manager to gain control of some of these issues. Pool is currently not listed on our websites, as we await parts to repair it. Unfortunately there is a long lead time and we do not want to misguide our guests.

8/10 Bra

Dianna

Bodde här 1 natt i maj 2024

6/10 Okej

Christine

Bodde här 1 natt i april 2024

10/10 Fantastiskt

Katie

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We enjoyed our stay here. We were close to nearby restaurants and shopping.
Bodde här 1 natt i april 2024

8/10 Bra

Ruth

Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Bianca

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024

6/10 Okej

Lily

Reste med sin partner
The hotel was fairly clean, a few hairs in the washroom which was a tad unpleasant. The water was luke warm but wouldn’t get any hotter. Overall it was a decent stay. Would book again!
Bodde här 1 natt i mars 2024

8/10 Bra

Jalene

Bodde här 1 natt i februari 2024

10/10 Fantastiskt

JEONGMIN

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 12 nätter i januari 2024

10/10 Fantastiskt

Rita

Bodde här 1 natt i februari 2024

8/10 Bra

Austin

Gillade: Renlighet och personal och service
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Sherrie, georgetown

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We really enjoyed the layout and size of our suite which was perfect for our family of five! Friendly staff as well!
Bodde här 1 natt i februari 2024

2/10 Väldigt dåligt

Max

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
What a nightmare of an experience! We booked a suite a month prior to arrival. As an Bonvoy member we were also offered early checkin. Upon arrival at the property at 2PM, not only were we told our room was not available, we were told the property was overbooked and they did not have our suite available, nor any other rooms. We were told to come back to check availability. We called a couple pf times and were told same thing. Three hours later we came back to the property and were told same thing. We are now at a point worrying our family will have to sleep in our vehicle. 7:30pm and a suite suddenly became available. Leaks in the ceilings, dirty showers, stained sofa. A scary and nightmarish experience.
Bodde här 1 natt i februari 2024

8/10 Bra

Hoonhwa

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2024

10/10 Fantastiskt

Hoonbum

Bodde här 12 nätter i januari 2024

10/10 Fantastiskt

Amashia

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 14 nätter i december 2023

10/10 Fantastiskt

Adam

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Would 100% recommend
Amazing stay, rooms were above average and staff was first class and helpful.
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Salvatore

Bodde här 1 natt i december 2023

10/10 Fantastiskt

Galen

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The Cleanliness Of The Room & The Friendliness Of The Staff Gave It A Real Right At Home Feel That I Thought Was Major And Because Of This I Will Be Bokking To Stay At Again In The Near Future.
Bodde här 2 nätter i november 2023

6/10 Okej

James

Affärsresenär
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
The hotel staff were all terrific; no matter when you walked through the lobby, the front desk always greeted you very warmly. Check in and check out was also very easy. The complimentary breakfast was also very good. The reason for the mediocre review was the condition of my room. I was in the top floor and there were water stains throughout a main drywall seam in the room. Also, cabinets (kitchen and bathroom) seemed as though they were glued together. The shower curtain also was a little less than nice and one of my towels had a long hair on it (I know it was not mine since I am bald). Overall I would try this hotel again in the hopes that it was just my room that needed an upgrade….like I said, the front desk staff were all great.
Bodde här 2 nätter i november 2023

10/10 Fantastiskt

David

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023

8/10 Bra

Suenda

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Customers can't bring their own entertainment device.
Bodde här 2 nätter i oktober 2023

8/10 Bra

Joseph

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bills trip
Very friendly staff - my only complaint was the $10 per day parking fee
Bodde här 5 nätter i oktober 2023

6/10 Okej

Mike

Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
We were not aware or notified at the time of booking that the pool and gym were closed until further notice.
Bodde här 1 natt i oktober 2023

4/10 Dåligt

Michael

Reste med familjen
Gillade inte: Personal och service
Stayed at many Residence Inns in the past, but we could not get anyone to fix the coffee maker in our suite, tried 4 times over 3 days-phone, in person at the desk- nothing got action. Fitness room flooded from the pool making it unusable. The value proposition for this hotel is to have a working kitchen and they failed
Bodde här 4 nätter i oktober 2023

10/10 Fantastiskt

William

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was friendly and helpful
Bodde här 5 nätter i september 2023

8/10 Bra

renee

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice hotel, close by to restaurants, shopping and night life
Bodde här 2 nätter i september 2023

2/10 Väldigt dåligt

Peter

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Last time booking this Hotel
I had a family emergency and had to cancel 1/2 of my reservation. All Hotels were sold out that weekend so re-booking my room was 100% guaranteed but the GM decided to deny my request, as well as, the request from Hotels.com to provide a one-time courtesy. Real nice how they treat good customers who had an unforeseen family emergency
Bodde här 7 nätter i september 2023

6/10 Okej

John

Reste med familjen
Gillade: Personal och service och rummets bekvämlighet
Gillade inte: Renlighet
Bodde här 2 nätter i september 2023

10/10 Fantastiskt

Mayra

Bodde här 5 nätter i september 2023
Svar från Claudia Brashear 20 sep. 2023
Thank you for takin a moment to let us know about your recent stay. We hope to welcome you back to our hotel in the not too distant future.

2/10 Väldigt dåligt

Hector

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room was dirty and dingy. Water stain on ceiling near broken smoke alarm! Understaffed during sold out holiday weekend. Door knobs were off a couple of doors, broken towel rack, small hole on ceiling. Customer service less than mediocre! Rates were outrageous for this type of service.
Bodde här 2 nätter i september 2023

10/10 Fantastiskt

Caterina

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had a nice stay.
Bodde här 5 nätter i juli 2023

6/10 Okej

Verifierad resenär

Gillade: Renlighet
Gillade inte: Personal och service
Terrible service
The service was terrible. The front desk who greeted us was rude. She asked for our credit card for incidentals but never told us how much. When I asked she goes “it’s just $20” which wasn’t the point. She should of said that prior to asking for the card. We asked for extra pillows at the desk and she said they would send them and never came. I called for extra pillows and never came. Then I went down to ask for pillows when my food was delivered and it never. Service needs to do better. The hotel was nice and the bed was super comfortable. There was also water stains on the ceiling in the kitchen area.
Bodde här 1 natt i augusti 2023

6/10 Okej

Sharron

Bodde här 2 nätter i augusti 2023

10/10 Fantastiskt

Lisa

Bodde här 5 nätter i augusti 2023

6/10 Okej

sarah

Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

Marlene

Bodde här 1 natt i augusti 2023

4/10 Dåligt

Jarissa

Gillade inte: Boendets skick och faciliteter
Fairly nice hotel but it rained one night and the roof leaked and there were puddles all over the room
Bodde här 3 nätter i juli 2023

6/10 Okej

MICHAEL

Reste med familjen
Gillade: Personal och service och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Close but no cigar!
Good hotel in need of some repair. Much room for improvement. When we booked the hotel it was made clear that our room would be serviced every other day for an extended stay which was fine. Unfortunately, after being there three days we had to request service and the towels we requested were never delivered. Out of a 9 night stay our room was serviced only twice. Used the fitness room everyday, some days they had towels, others they did not. No disinfectant wipes or spray and one day, no trash can. Monitors missing on all equipment. With a little bit of effort this could be a great place.
Bodde här 9 nätter i juli 2023

2/10 Väldigt dåligt

Rachel

Gillade inte: Renlighet
Bodde här 5 nätter i juli 2023

10/10 Fantastiskt

Mary

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We were very happy with the service we got from Sharinda(I am sorry if I have got her name wrong)It was her service that day(My birthday)that made our stay memorable.Because of her we will certainly stay at you hotel on future visits.
Bodde här 1 natt i juli 2023

2/10 Väldigt dåligt

Skylar

Gillade: Renlighet och personal och service
Bodde här 1 natt i juli 2023

2/10 Väldigt dåligt

Liza

Reste med familj och småbarn, Reste med husdjur
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Room dated and feels old. Cabinets banged up. Shower tiles cracked and fillled. Shower curtain rod not properly anchored so moves (missing one of two screws on both brackets), carpet frayed along whole length of washroom door, can see underpaid. Duvet stained. Good on wall by kitchen table. Old used coffee insert still in coffee machine. Poor kitchen amenities. Provided with one large pot. No frying pan, kettle, or smaller pot. Ok utensils and 3 sets dishes. No additional pillows for sofa bed and when asked front desk was told hotel is full so none available. Extra linen for sofa bed limited and not even folded properly in closet so ?used?. When asked for additional pot or kettle, young woman asked why we needed it (implying it was not needed)… and said we could either heat water in a cup in microwave or come down and she would give us boiled water (???!!!). POOL was ok. But of hair one day and was nice but NOT HEATED… but second day we came down it had black stuff on bottom… I grabbed the pool cleaner and put it in and it was HAIR!!! Tons of hair on the bottom of the pool!!! so disgusting. Front desk also told me many people housed there who are displaced from fires or floods… I must say some Sketchy looking people and I did not feel comfortable really. Our room also overlooked a small courtyard with fire pit and a bunch of people sat and smoked and talked there both nights… not only did the sound bother us and keep us awake but drive my dog nuts too.
Bodde här 2 nätter i juni 2023

2/10 Väldigt dåligt

anshuman

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
One of the worst experience ever . There is some issue between the staff and management it seems. I stayed there for 2 nights, not for one day were the linens changed even after repeated requests. I had asked for additional Yoel and blanket , got none. For the first time saw no telephone in a room to make a call to reception. I don’t recommend this hotel at all.
Bodde här 2 nätter i juni 2023

10/10 Fantastiskt

william

Bodde här 4 nätter i juni 2023

10/10 Fantastiskt

Stacey

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i juni 2023

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Personal och service
Great Service
The staff is very professional and friendly.
Bodde här 1 natt i juni 2023

6/10 Okej

Patricia

Reste med familjen
Gillade: Personal och service och boendets skick och faciliteter
My was not to clean
Bodde här 5 nätter i juni 2023