Utomhuspool
Se tillgänglighet

Recensioner av Sonesta Hotel, Tower & Casino - Cairo

5 out of 5
Sonesta Hotel, Tower & Casino - Cairo
3 El Tayaran Street, Nasr City, Cairo

Recensioner

7,6

Bra

10 - Fantastiskt i betyg. 166 av 481 recensioner" "
8 - Bra i betyg. 146 av 481 recensioner" "
6 - Okej i betyg. 97 av 481 recensioner" "
4 - Dåligt i betyg. 35 av 481 recensioner" "
2 - Väldigt dåligt i betyg. 37 av 481 recensioner" "

8,0/10

Renlighet

7,8/10

Personal och service

7,2/10

Bekvämligheter

7,4/10

Boendets skick och faciliteter

7,2/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Abdulhamid

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fem stjärnigt i Kairos hjärta! Välj detta hotell
Väldigt fint hotell, du får en lyx känsla av servicen du får. Jätte rymliga rum som var rena. Sängen var skön. Hotellets läge är perfekt då du är nära centrum men på ett lugnt område där du kan sova utan att störas av ljud från utsida. Stort tack till Mr Sherif för allt han gjorde för att göra mina vistelse perfekt
Bodde här 3 nätter i februari 2024
Svar från Ahmed 23 feb. 2024
Dear Guest,Greetings from Sonesta Hotel, Tower & Casino.On behalf of our entire staff here, we would like to thank you for your stay and for sharing your pleasant experience hoping that we will have the opportunity once again to serve you in the very near future.Sincerely Yours,Ahmed SobhyAssistant Front office Manager

8/10 Bra

Husam

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024

6/10 Okej

PerOla

Affärsresenär
Gillade inte: Renlighet och boendets skick och faciliteter
Please renovate this hotel
Need a renovation. Not like before. Have been here several times......
Bodde här 1 natt i februari 2023

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra Hotel
Bra Hotel nära flygplats, några bra restauranger finns på Hotel, trevlig och hjälpsamma personal. Rum är tillräckligt stora och fräscha.
Bodde här 1 natt i juli 2019

8/10 Bra

Verifierad resenär

Bodde här 1 natt i december 2018
Svar från Dina 26 dec. 2018
Thank you

8/10 Bra

Patrik

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Business trip
It’s an ok hotel with lots of services. Close to airport and my office. Area around not so nice. Dirty and not much to do or see. Über is cheap so easy to go to other parts of the city relatively easy.
Bodde här 4 nätter i november 2018
Svar från Caroline Selim 12 nov. 2018
Dear Mr. Patrik, Greetings from Sonesta Hotel, Tower & Casino. We are delighted that you have enjoyed your stay with us. We thank you for sharing your pleasant experience hoping that we will have the opportunity once again to serve you in the very near future. Sincerely Yours, Caroline Selim General Manager

8/10 Bra

magnus

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

10/10 Fantastiskt

Tempo

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

10/10 Fantastiskt

rania

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

4/10 Dåligt

Wala

Bodde här 2 nätter i februari 2024
Svar från Sonesta Hotel Team 20 maj 2024
Dear Guest , Thank you for taking the time to rating us with your recent experience at Sonesta Hotel, Can we please contact us through our Email “Guestrelations@sonestacairo.com” for more details about your experience with us.Kind Regards, Sonesta Hotel Team

10/10 Fantastiskt

Lester

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Free shuttle service to (and from?) the airport.
Very professional service. Especially the fact that we arrived at 11:00 pm the night before a 7:00 am international flight. There was a 3:00 am wakeup call and the shuttle was waiting at 4:00 am. The fact that the airport shuttle was included for free as part of the room was a positive surprise. Note: Free airport shuttle service wasn't something we even knew about and should be more prominently advertised.
Bodde här 1 natt i februari 2024
Svar från Ahmed 23 feb. 2024
Dear Guest,Greetings from Sonesta Hotel, Tower & Casino.On behalf of our entire staff here, we would like to thank you for your stay and for sharing your pleasant experience hoping that we will have the opportunity once again to serve you in the very near future.Sincerely Yours,Ahmed SobhyAssistant Front office Manager

8/10 Bra

Wala

Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Shadi

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wonderful place to stay at
Bodde här 1 natt i februari 2024
Svar från Ahmed 3 apr. 2024
Dear Mr. Shadi,It gives me a great pleasure to know that you had an incredible time with us, The team and I look forward to have the pleasure of welcoming you back soon.Sincerely,Ahmed SobhyAssistant Front office Manager

10/10 Fantastiskt

Ryan

Bodde här 4 nätter i februari 2024

6/10 Okej

Bernardi

Affärsresenär
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Please renovate
Bought 4 night stay. Got placed in the old side of the othel. Smelly and rotting room from the 90s. Here and there signs of jobs done on toilet, walls but terribly put together. The entire floor was pervaded by by very strong smell of paint. Terrible. Claimed to the reception I 've been upgraded to the new tower. I' m thankful for the however I feel not honest selling the old tower's room charging normal prices. Imagine if someone accepts and doesn't claim... Italian restaurant is not good. Not tried the others, not inviting. Will not return. The newer tower is nice for Egyptian standards, but I feel prices are too expensive to buy these rooms.
Bodde här 4 nätter i januari 2024
Svar från Ahmed 6 feb. 2024
Dear Guest,Thank you for your stay and we apologize for the concerns you have about your experience which we would love to share during your stay so that it could be rectified immediately and will use it to fine tune our operations in the hope that upon your next visit, we can exceed your expectations.Warm Regards,Ahmed NafadFront office Manager

10/10 Fantastiskt

Marwa

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Be gentle with wake up calls
I asked for a wake up call for my room for the shuttle service and was yelled at a few times for being late. I was called with 10 min to spare. I woke up frazzled and ran downstairs only to find that it was just us on the bus. No sure why I needed to be rushed in that way. Otherwise service for checkin was nice and the room was clean and refreshing.
Bodde här 1 natt i januari 2024
Svar från Ahmed 6 feb. 2024
Dear Guest,It gives me immense pleasure to know that you had an incredible time with us.It was a pleasure to host you. The team and I look forward to having the pleasure of welcoming you back soon.Sincerely,Ahmed NafadFront office Manager

8/10 Bra

Verifierad resenär

Reste i grupp
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024

8/10 Bra

Ishtiaq

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i januari 2024

10/10 Fantastiskt

Ester

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Ottima logistica ed organizzazione
Ottima struttura ben posizionata per raggiungere sia il centro sia L aeroporto.Consigliabile
Bodde här 1 natt i december 2023
Svar från Ahmed 10 jan. 2024
Dear Guest,Greetings from Sonesta Hotel, Tower & Casino.On behalf of our entire staff here, we would like to thank you for your stay and for sharing your pleasant experience hoping that we will have the opportunity once again to serve you in the very near future.Sincerely Yours,Ahmed NafadFront office Manager

6/10 Okej

Ashish

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet
Bodde här 1 natt i januari 2024

8/10 Bra

Magued

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter

4/10 Dåligt

Dishuang

Reste med familjen
Bad service
Very old hotel with limited service, not worth as a 5 star hotel
Bodde här 2 nätter i november 2023
Svar från Ahmed 21 nov. 2023
Dear Guest,Thank you for your stay and we apologize for the concerns you have about your experience which we would love to share during your stay so that it could be rectified immediately and will use it to fine tune our operations in the hope that upon your next visit, we can exceed your expectations.Warm Regards,Ahmed NafadFront office Manager

4/10 Dåligt

Yonas-Yilikal

Bodde här 7 nätter i november 2023

10/10 Fantastiskt

yasmin, Clermont

Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service
Beautiful property. Staff in lobby totally ignored us. Watched us struggle to lift suitcases down stairs, watched us pull suitcases outside then one employee approached us to load luggages into taxi. We declined his help and told him that they ignored us while we struggled, why pay attention to us now? For a tip?
Bodde här 1 natt i november 2023
Svar från a 10 nov. 2023
Dear Mrs. Yasmin,Thank you for your stay and we apologize for the concerns you have about your experience which we would love to share during your stay so that it could be rectified immediately and will use it to fine tune our operations in the hope that upon your next visit, we can exceed your expectations.Warm Regards,Ahmed NafadFront office Manager

8/10 Bra

Masami

Bodde här 3 nätter i oktober 2023

2/10 Väldigt dåligt

Essam

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very Dirty rooms very bad food just a very bad
Bodde här 2 nätter i oktober 2023
Svar från Ahmed 13 okt. 2023
Dear Mr. Essam,Thank you for your stay and we apologize for the concerns you have about your experience which we would love to share during your stay so that it could be rectified immediately and will use it to fine tune our operations in the hope that upon your next visit, we can exceed your expectations.Warm Regards,Ahmed NafadFront office Manager

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Personal och service
Bodde här 1 natt i september 2023

10/10 Fantastiskt

Brenda

Bodde här 2 nätter i augusti 2023

10/10 Fantastiskt

Hussein Sayed

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The hotel was ok but the food was super bad Not recommended to any one
Bodde här 3 nätter i augusti 2023
Svar från Ahmed 6 sep. 2023
-Dear Mr. Hussein,Thank you for your stay and we apologize for the concerns you have about your experience which we would love to share during your stay so that it could be rectified immediately and will use it to fine tune our operations in the hope that upon your next visit, we can exceed your expectations.Warm Regards,Ahmed NafadFront office Manager

8/10 Bra

Rania

Bodde här 1 natt i augusti 2023

8/10 Bra

Mohamed

Gillade: Renlighet och boendets skick och faciliteter
Not bad
Bodde här 2 nätter i juli 2023
Svar från Ahmed 5 sep. 2023
Dear Mr. Guest,It gives me immense pleasure to know that you had an incredible time with us.It was a pleasure to host you. The team and I look forward to having the pleasure of welcoming you back soon.Sincerely,Ahmed NafadFront office Manager

10/10 Fantastiskt

Nadr

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was very friendly and helpful. Cleaning occurred regularly. Restaurant selection was excellent. Security was excellent. Access to pool was excellent. The rooms were a bit dated and air con could have been slightly stronger. But beds were comfortable. Wifi signal not very strong. Overall this was well worth the money and I would definitely stay there again.
Bodde här 3 nätter i juli 2023
Svar från Ahmed 1 sep. 2023
Dear Mr. Nader,Thank you for your stay and we apologize for the concerns you have about your experience which we would love to share during your stay so that it could be rectified immediately and will use it to fine tune our operations in the hope that upon your next visit, we can exceed your expectations.Warm Regards,Ahmed NafadFront office Manager

8/10 Bra

Parivash

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i juli 2023

4/10 Dåligt

Jessica

Reste med familj och småbarn, Reste i grupp, Reste med sin partner
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Staff is very rude, expect attitudes. No where to get food later in evening (was refused even just a cup of water for a 7 year old). Very snarky attitudes. Don't get a massage- avoid the spa. Husband and I had a very hard time getting an appointment ('we have availability at noon.... Actually 1... Oops sorry there's a "problem with the room come back at 5pm" ---literally for about 4 separate attempts). Spa staff was nasty, audible gasps and sighs, yelling at each other in Arabic. It was apparent they didn't want to do services. Manager there was nice but his staff are horrendous. Worst massage I've ever had, very unprofessional. No blanket to cover myself, the masseuse left me alone several times with no explanation. She also gave me a head massage (I paid extra) and I had severe head pain through the following day as she had ripped out a great deal of hair while knotting my hair during the attempted "massage". Horrible. Warned the group I was with to not book their services.
Bodde här 8 nätter i juli 2023
Svar från Ahmed 1 sep. 2023
Dear Mrs. Jessica,Thank you for your stay and we apologize for the concerns you have about your experience which we would love to share during your stay so that it could be rectified immediately and will use it to fine tune our operations in the hope that upon your next visit, we can exceed your expectations.Warm Regards,Ahmed NafadFront office Manager

6/10 Okej

Asil

Gillade: Renlighet och personal och service
It was nice
Bodde här 1 natt i juli 2023
Svar från Ahmed 1 sep. 2023
-Dear Mr. Asil,Greetings from Sonesta Hotel, Tower & Casino.On behalf of our entire staff here, we would like to thank you for your stay and for sharing your pleasant experience hoping that we will have the opportunity once again to serve you in the very near future.Sincerely Yours,Ahmed NafadFront office Manager

10/10 Fantastiskt

Ishaq

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2023

6/10 Okej

Adel

Bodde här 3 nätter i juli 2023

2/10 Väldigt dåligt

Muzamal

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
No customer service only want money . They just want money worst experience
Bodde här 2 nätter i juli 2023
Svar från Ahmed 1 sep. 2023
Dear Guest,Thank you for your stay and we apologize for the concerns you have about your experience which we would love to share during your stay so that it could be rectified immediately and will use it to fine tune our operations in the hope that upon your next visit, we can exceed your expectations.Warm Regards,Ahmed NafadFront office Manager

6/10 Okej

Adel

The hotel under the 5 star standards,
Bodde här 1 natt i juli 2023
Svar från Ahmed 1 sep. 2023
Dear Mr. Adel,Thank you for your stay and we apologize for the concerns you have about your experience which we would love to share during your stay so that it could be rectified immediately and will use it to fine tune our operations in the hope that upon your next visit, we can exceed your expectations.Warm Regards,Ahmed NafadFront office Manager

8/10 Bra

Eman

Gillade inte: Boendets skick och faciliteter
Bodde här 7 nätter i juni 2023

10/10 Fantastiskt

Manal

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very good hotel
Bodde här 2 nätter i juni 2023

10/10 Fantastiskt

Ayoub

Bodde här 1 natt i juni 2023

10/10 Fantastiskt

Andrew

Bodde här 2 nätter i maj 2023

10/10 Fantastiskt

Jackie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
My stay at Sonesta Hotel was excellent. The staff was very helpful and friendly. I would rate this hotel as a 5 star hotel. It had 4 restaurants and a bakery separate from the casino.
Bodde här 10 nätter i februari 2023

2/10 Väldigt dåligt

Jacqueline

Reste med familjen
Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
where is the bed?
Arrived near 11 PM after 30 hours of travel and it took 1.5 hours to deliver a mattress slab for our triple room. Plus several phone calls to remind them. There were only 2 bath towels even though we had a room for three. I had booked the room for three months ago and there is a premium charge.
Bodde här 1 natt i mars 2023

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Good
Was good
Bodde här 4 nätter i februari 2023

10/10 Fantastiskt

Maritza

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i februari 2023

4/10 Dåligt

Sara

Affärsresenär, Reste med familjen
Gillade: Renlighet
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Not as expected Poor
Bodde här 1 natt i januari 2023

10/10 Fantastiskt

SHENOUDA

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great stuff Excellent location
Bodde här 2 nätter i januari 2023