2/10 Väldigt dåligt
Zsarina
Reste med familjen
13 maj 2024
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
First of all, there was only one lady who was very nice and she was the one who checked us in. The hotel was in a good location. Outside seemed decent. We booked 2 rooms. The things we did not like were upon checked in, one of the rooms had a strong bad odor smell coming out from the cabinet; since we inspected everything and opened that cabinet, the smell lingered in the room and no perfume can get that smell out. It was so stinky. The other room upon checked in had hairs on the bed. So I went back to the front desk to let them know and to try to exchanged both rooms, another lady came out and told us we are not able to. Now this lady is not as friendly as the firat one who checked us in. She only approved 1 room to be exhanged. Moving on, upon check in we already requested extra towels in the room; each room only had 2 and we specified upon booking that there would be 4 guests on each room. When it was time for us to ask for extra towels, we were told they do not have anymore. Mind you the worst part is the towels we were given were lower than rags. They have holes in it and it looked like it was very old, used and lower than rags towels. They didnt even have clean towels for the pools. It was not hygenic at all. We took photos of the towels btw. Also, the pool water and jacuzzi water were so dirty ESPECIALLY the jacuzzi water. It is as if it was not being cleaned.
If I could give it negative stars, I would. We would NOT be going back!!! I DO NOT recommend this hotel!
Zsarina
Bodde här 2 nätter i april 2024