Boendets fasad

Recensioner av Haven Riviera Cancun - All Inclusive - Adults Only

4.5 out of 5
Haven Riviera Cancun - All Inclusive - Adults Only
Ctra. Federal 307, Chetumal - Pto, Juarez, KM 335, Puerto Morelos, Cancun, QROO

Recensioner

9,2

Underbart

10 - Fantastiskt i betyg. 2299 av 3272 recensioner" "
8 - Bra i betyg. 623 av 3272 recensioner" "
6 - Okej i betyg. 202 av 3272 recensioner" "
4 - Dåligt i betyg. 85 av 3272 recensioner" "
2 - Väldigt dåligt i betyg. 63 av 3272 recensioner" "

9,6/10

Renlighet

9,4/10

Personal och service

9,2/10

Bekvämligheter

9,4/10

Boendets skick och faciliteter

9,2/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Philip

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfekt om man vill ta det lugnt
Vi älskade hotellet. Rummet va stort och väldigt trevligt med både bord och stolar samt en soffa. Balkongen är rymlig även den där finns gott om plats både till sittplats men även egen privat bubbelpool. Personalen är för det mesta väldigt trevliga och hjälpsamma. Serenity club va verkligen kanon, man har tillgång till 2 extra restauranger samt ett eget pool område. Maten är bra för att vara ett all-inclusive resort och vi gillade framförallt Satsu och Olios. Buffén däremot bör undvikas. Stranden är inte den bästa men poolen räcker upp för detta tyckte vi. Om ja ska hitta något negativt så är det väl möjligen läget (vi va dock nöjda) det ligger en bit från stan och lite närmare flygplatsen. Det går inte att gå till andra restauranger eller affärer utan då blir det taxi som gäller.
Bodde här 10 nätter i december 2023
Svar från Guest Service 19 dec. 2023
Dear Philip, creating the ultimate relaxation experience is what we aim to do and by reading your review we confirm that we did a great job during your stay. Thanks for highlighting all those services and facilities that you enjoyed the most. We are very pleased to hear that you have enjoyed the Serenity Club benefits. We can't wait to see you again!

10/10 Fantastiskt

Eric Joseph

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i april 2024

10/10 Fantastiskt

douglas hamilton cephas

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The service was top notch. My Butler, Adrian, was very attentive. The food and food choices at the different restaurants were great. There was wildlife around the property but that wasn't a problem at all. There was seaweed at the beach but the Hotel was making an effort to remove it everyday. Would definitely stay again.
Bodde här 6 nätter i maj 2024

10/10 Fantastiskt

Inna

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved this property and stay
Bodde här 7 nätter i maj 2024
Svar från Guest Service 10 maj 2024
Dear Inna,Thank you so much for your review! We're thrilled to see that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back again soon for another wonderful stay!

6/10 Okej

Francis J

Reste i grupp
.
Bodde här 9 nätter i april 2024

10/10 Fantastiskt

Michael

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wonderful resort, wonderful vacation.
Bodde här 7 nätter i mars 2024
Svar från Guest Service 10 maj 2024
Dear Michael,Your kind review fills us with satisfaction and motivates us to continue striving to provide exceptional experiences for all our guests. We look forward to the privilege of welcoming you again in the future.

10/10 Fantastiskt

Annhalye

Gillade: Renlighet, personal och service och boendets skick och faciliteter
.
Bodde här 5 nätter i maj 2024
Svar från Guest Service 9 maj 2024
Dear Annhalye,Your kind review fills us with satisfaction and motivates us to continue striving to provide exceptional experiences for all our guests. We look forward to the privilege of welcoming you again in the future.

6/10 Okej

Savannah

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The resort was beautiful, clean, and relaxing and most of the employees were very friendly. However, the food was not very good. There is limited lunch options as well. I would not rate this a five star resort but we enjoyed our stay - just left hungry!
Bodde här 4 nätter i maj 2024

10/10 Fantastiskt

Brenda R, Thornton

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everyone was great pool service from Santos and Eli was over the top. Beach is so so but they tried hard to keep it up. All food was great for an all inclusive resort. Arturo in Flavors was wonderful
Bodde här 9 nätter i april 2024
Svar från Guest Service 9 maj 2024
Dear Brenda,Your feedback is greatly appreciated. We're delighted to hear that you received exceptional pool service from Santos and Eli; they truly go above and beyond to ensure our guests have a memorable experience. While we strive to maintain our beach to the highest standards, we understand that conditions may vary. Nonetheless, we're pleased to know that our efforts to upkeep it were recognized.Moreover, we're thrilled that you enjoyed the culinary offerings during your stay. Providing delicious and diverse dining options is a priority for us, and we're glad to hear that we succeeded in meeting your expectations. It's wonderful to hear that Arturo's service at Flavors left a positive impression on you; we'll be sure to pass along your compliments.Thank you for taking the time to share your thoughts. We look forward to welcoming you back for another enjoyable stay.

8/10 Bra

David

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Vue spectaculaire!!! Chambres magnifiques
Bodde här 7 nätter i april 2024
Svar från Guest Service 9 maj 2024
Dear David,Thank you for taking the time to rate your stay with us! We're delighted to hear that you had a satisfactory experience. Your feedback is valuable to us, and we appreciate your positive rating. If there's anything specific you think we could improve upon for your future visits, please don't hesitate to reach out. We hope to have the opportunity to welcome you back soon!

8/10 Bra

Ian

Gillade: Renlighet och personal och service
Bodde här 6 nätter i april 2024
Svar från Guest Service 9 maj 2024
Dear Ian,Thank you for leaving a rating. We appreciate your support and are glad you had a positive experience. Should you have any suggestions or feedback to share in the future, please don't hesitate to reach out. We hope to see you again soon for another enjoyable stay!

10/10 Fantastiskt

Anguel Eduardo

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This resort was very much like all the pictures. Beautiful scenery, different vibes whether you want a more active pool or a more chill quiet pool vibe. The bars/bartenders are all over the place with well service and will make you any drink that you desire. There are many activities to do in the hotel that come included, or they provide excursions right on the property. Pepe and Ehidan took great care of my partner and I and made sure our time around the pool/resort was an amazing time! There are not any places to visit around the hotel unless if you have a driver (which if you ask you can find) that can take you around the Cancun area but my partner and I planned to stay in the resort anyway so that was no problem. Shuttle to and from the airport was a breeze. I was worried about the food but the food actually turned out to be pretty good. There are plenty of options to choose from to fit your taste. Overall amazing trip and I highly recommend!
Bodde här 8 nätter i april 2024
Svar från Guest Service 8 maj 2024
Dear Angel Eduardo,Thank you so much for sharing your experience with us! We're thrilled to hear that your stay at our resort lived up to your expectations and that you enjoyed the beautiful scenery and diverse vibes our pools offer. It's fantastic to know that our bartenders provided top-notch service and crafted the drinks to your liking.We're delighted that you found our included activities and on-site excursions enjoyable.We're also pleased to hear that you were pleasantly surprised by the quality and variety of our food options.Thank you for recommending us, and we hope to welcome you back for another amazing trip in the future!

10/10 Fantastiskt

Harkirat Singh

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i maj 2024
Svar från Guest Service 9 maj 2024
Dear Harkirat,Thank you so much for your review! We're thrilled to see that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back again soon for another wonderful stay!

10/10 Fantastiskt

Tamara

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i maj 2024
Svar från Guest Service 9 maj 2024
Dear Tamara, Your kind review fills us with satisfaction and motivates us to continue striving to provide exceptional experiences for all our guests. We look forward to the privilege of welcoming you again in the future.

10/10 Fantastiskt

Benedict, Livonia

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent place to say with great amenities. Only con was the drinks are watered down
Bodde här 5 nätter i april 2024
Svar från Guest Service 7 maj 2024
Dear Benedict,Thank you for your kind words regarding our excellent amenities. We're thrilled to hear that you enjoyed your overall stay with us. Your feedback about the drinks is valuable, and we apologize for any inconvenience caused. Rest assured, we'll address this concern with our team to ensure that we maintain the high standard of quality that our guests expect. We appreciate your honesty and hope to have the opportunity to welcome you back for another enjoyable stay in the future!

10/10 Fantastiskt

David

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Property was clean and well looked after. The pools were great. Entire property was beautiful. Food was great. Will definitely come back. Thank you for the room upgrade. Building 2.
Bodde här 9 nätter i april 2024
Svar från Guest Service 7 maj 2024
Dear David,We're delighted to hear that you enjoyed your stay with us and that you found our property clean, well-maintained, and beautiful. It's fantastic to know that you had a great time at the pools and that you were pleased with the food. We're thrilled to have exceeded your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful experience in the future!

10/10 Fantastiskt

Jonathan Victor

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Beautiful location. Incredible staff. Food was good, but did not meet expectations
Bodde här 4 nätter i april 2024
Svar från Guest Service 7 maj 2024
Dear Jonathan,Thank you for your feedback and for highlighting the beauty of our location and the incredible service provided by our staff. We're sorry to hear that the food didn't fully meet your expectations. We continuously strive to improve and your comments will be taken into consideration as we aim to enhance our dining experience. We appreciate your visit and hope to have the opportunity to exceed your expectations on your next stay with us.

10/10 Fantastiskt

Brianne

Reste med familjen
Gillade: Bekvämligheter
Staff and facilities are perfect.very clean and very intentive. The food is great at all restaurants. I would absolutely recommend staying here. I had a perfect experience here.
Bodde här 4 nätter i maj 2024
Svar från Guest Service 7 maj 2024
Dear Brianne,We're thrilled to hear that you had such a perfect experience during your stay with us! It's fantastic to know that you found our staff to be perfect, our facilities very clean and attentive, and the food at all our restaurants great. Thank you for your recommendation, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future!

10/10 Fantastiskt

Franklin

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is by far thee best resort I’ve ever stayed at, didn’t want to leave. The staff is extremely caring, we received 5 star treatment the moment we stepped out of transportation. All inclusive is the way go. Honeymoon was a success!
Bodde här 2 nätter i maj 2024
Svar från Guest Service 7 maj 2024
Dear Franklin,Thank you so much for sharing your wonderful experience with us! We are thrilled to hear that you found our resort to be the best you've ever stayed at and that your honeymoon was a success. Providing exceptional service and creating unforgettable memories for our guests is always our top priority. We're delighted that our staff took great care of you from the moment you arrived, and that you enjoyed the all-inclusive experience. It was our pleasure to be a part of your special celebration, and we hope to welcome you back for many more memorable stays in the future!

10/10 Fantastiskt

Ivan Alejandro

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was very nice to Angel greeting us every morning to Ivan serving us at dinner. Highly recommend this resort.
Bodde här 3 nätter i april 2024
Svar från Guest Service 6 maj 2024
Dear Ivan Alejandro,Thank you for your glowing review! We're thrilled to hear that Angel and Ivan made your experience memorable with their warm greetings and excellent service. We appreciate your recommendation and are delighted that you had such a positive experience at our resort. We look forward to welcoming you back for another fantastic stay!

10/10 Fantastiskt

jose Carlos

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent service excellent people very recommended
Bodde här 5 nätter i april 2024
Svar från Guest Service 6 maj 2024
Dear Jose Carlos,We're thrilled to hear that you had an excellent experience with our service and staff! Thank you for your recommendation, and we look forward to welcoming you back again soon. If there's anything else we can do to enhance your next visit, please let us know!

10/10 Fantastiskt

Gurpreet

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property was amazing it was our first time at Cancun. Will definitely revisit this place again. Best food options
Bodde här 3 nätter i mars 2024
Svar från Guest Service 6 maj 2024
Dear Gurpreet,We're delighted to hear that you had an amazing experience at our property during your first visit to Cancun! It's fantastic to know that you enjoyed the food options and that you plan to revisit us again in the future. We look forward to welcoming you back and ensuring another memorable stay. Thank you for choosing us, and we can't wait to see you again!

10/10 Fantastiskt

Heather A

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 7 nätter i april 2024
Svar från Guest Service 7 maj 2024
Dear Heather,Your kind review fills us with satisfaction and motivates us to continue striving to provide exceptional experiences for all our guests. We look forward to the privilege of welcoming you again in the future.

10/10 Fantastiskt

Corinne

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property was beautiful. Not too close to other hotels without being inconvienient to take part in tours or get to the airport. The property itself was very well groomed and taken care of, and hotel workers were always working to keep it clean and tidy. The staff and service were simply amazing! The best I have encountered. The hotel itself was fun but not loud, and people of all ages and backgrounds. Highly recommend this hotel!
Bodde här 7 nätter i april 2024
Svar från Guest Service 6 maj 2024
Dear Corinne,Thank you for sharing your experience with us! We're thrilled to hear that you found our property beautiful and conveniently located for tours and airport access. It's great to know that you appreciated the well-groomed surroundings and the dedication of our staff to maintain cleanliness. We're especially pleased that you found our staff and service to be amazing—your kind words mean a lot to us. We strive to create a fun and welcoming atmosphere for guests of all ages and backgrounds, and we're delighted that you enjoyed your time with us. Thank you for the high recommendation, and we look forward to welcoming you back for another wonderful stay!

10/10 Fantastiskt

Abbie Jaide

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved this property! We would stay again!
Bodde här 8 nätter i april 2024

10/10 Fantastiskt

Julie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
GABY our butler was amazing. She honored every request we had. The lroperty is beautiful, room service and the quality of the food was five star. We will be visiting soon again.
Bodde här 5 nätter i januari 2024
Svar från Guest Service 6 maj 2024
Dear Julie,Thank you for sharing your feedback with us! We're thrilled to hear that Gaby, your butler, provided amazing service and honored all your requests. It's wonderful to know that you found our property beautiful and that you enjoyed the five-star quality of our room service and food. We can't wait to welcome you back soon for another fantastic stay!

10/10 Fantastiskt

Maley Amber

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff
Bodde här 4 nätter i april 2024
Svar från Guest Service 4 maj 2024
Dear Maley, thank you so much for your review! We're thrilled to see that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back again soon for another wonderful stay!

10/10 Fantastiskt

Kirandeep

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent food and stay
Bodde här 3 nätter i april 2024
Svar från Guest Service 3 maj 2024
Dear Kirandeep,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed both the food and your stay with us. Providing exceptional experiences is always our top priority, and we're glad we hit the mark for you. We look forward to welcoming you back soon for another fantastic experience!

8/10 Bra

Michael Oliver

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful view and pools. Shore had a lot of weeds this time but they did have shore rakes going multiple times each day so they definitely were making an effort! Wait staff very friendly. Property is long so just prepare for a bit of walking. Pools split so one side DJ vibe and other pool was quiet and relaxed so you got to pick your vibe. Expedia shuttle service was confusing and we ended up having to pay for a cab back to airport and Expedia couldn't even help us. Expedia shuttle communication and explanation of what was happening was certainly the lowest rated part of trip. But Haven got us a cab real quick like and that solved our problem at least as the shuttle part wasn't their issue anyways so they did good to help us out. I would book here again. Thanks!
Bodde här 3 nätter i april 2024
Svar från Guest Service 3 maj 2024
Dear Michael,Thank you for sharing your detailed feedback with us! We're thrilled to hear that you enjoyed the beautiful views and our pool amenities, and we appreciate your understanding regarding the seaweed situation. It's great to know that our staff made efforts to keep the shore clean and that you found them friendly.We apologize for any inconvenience you experienced with the Expedia shuttle service. We'll certainly address this communication issue with them to ensure a smoother experience for future guests. However, we're glad that we could assist you promptly with arranging a cab and that it helped resolve the situation.We're delighted to hear that despite the minor challenges, you would still choose to book with us again. We look forward to welcoming you back for another wonderful stay! Thank you for choosing us and for your valuable feedback.

10/10 Fantastiskt

Andrew James

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very nice! My wife and I stayed for 5 days and met a bunch of awesome people! The workers were the best, super friendly and helpful! Would recommend to anyone!
Bodde här 5 nätter i april 2024
Svar från Guest Service 3 maj 2024
Dear Andrew,We're delighted to hear that you and your wife had such a fantastic stay with us! It's wonderful to know that you not only enjoyed the amenities but also had the opportunity to connect with other guests and our friendly staff. Thank you for your kind words and recommendation. We can't wait to welcome you both back for another memorable experience!

10/10 Fantastiskt

Carlos

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Omg Beautiful property all inclusive. Staff super friendly they even speak English. They have shows, and different amenities in the pools. Very safe. Like 4 different restaurants and one buffet Definitely 10/10
Bodde här 2 nätter i april 2024
Svar från Guest Service 2 maj 2024
Dear Carlos,Thank you for your glowing review! We're thrilled to hear that you found our property beautiful and enjoyed the all-inclusive experience. It's fantastic to know that our staff's friendliness, along with their English proficiency, added to your enjoyment. We're glad you had a great time at our shows and made use of the various pool amenities. Safety is a top priority for us, so we're pleased that you felt secure during your stay. With multiple restaurant options, we aim to provide diverse dining experiences. We truly appreciate your perfect rating and hope to welcome you back for another 10/10 stay in the future!

10/10 Fantastiskt

Jason

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 6 nätter i april 2024
Svar från Guest Service 3 maj 2024
Dear Jason, your kind review fills us with satisfaction and motivates us to continue striving to provide exceptional experiences for all our guests. We look forward to the privilege of welcoming you again in the future.

10/10 Fantastiskt

Carolyn

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Our 2nd time at Haven didn't disappoint. It's still as lovely and top notch as our first visit. This time we chose ocean front Serenity Club room which was beautiful with an unobstructed view of the ocean. Our previous stay we had ocean front swim out, this time we did not have the swim out which we realized is something we really enjoy and will do again for our next stay. The swim out rooms can't be beat! Everything is beautiful and well cared for at Haven. Staff is friendly and super helpful. I have a lot of food allergies which were noted and several wait staff were very accommodating and understanding. I just love Haven and can't wait to return!
Bodde här 5 nätter i april 2024
Svar från Guest Service 2 maj 2024
Dear Carolyn,Thank you for choosing to return to Haven and for sharing your experience with us! We're thrilled to hear that your second visit was just as wonderful as the first. It sounds like you had a fantastic time in the oceanfront Serenity Club Suite, enjoying the breathtaking view of the ocean. We're delighted to know that you found our staff friendly, helpful, and accommodating, especially with your food allergies. Your comfort and satisfaction are our top priorities. It's great to hear that you appreciate the beauty and care we put into our resort. We look forward to welcoming you back for another unforgettable stay. Until next time!

8/10 Bra

jesse

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i april 2024
Svar från Guest Service 2 maj 2024
Dear Jesse,Thank you for taking the time to rate your stay with us! We're delighted to hear that you had a satisfactory experience. Your feedback is valuable to us, and we appreciate your positive rating. If there's anything specific you think we could improve upon for your future visits, please don't hesitate to reach out. We hope to have the opportunity to welcome you back soon!

10/10 Fantastiskt

Timothy Van

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice place for vacation and staff very polite,will come back again for sure…
Bodde här 4 nätter i april 2024
Svar från Guest Service 2 maj 2024
Dear Timothy,Thank you for your kind words! We're delighted to hear that you enjoyed your vacation at our resort and found our staff polite. Your satisfaction is our priority, and we're thrilled to know that you're already considering a return visit. We can't wait to welcome you back for another memorable stay!

8/10 Bra

Jessica

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had a great time. Staff was wonderful. The store in the hotel was super expensive. I paid 35 dollars for sun screen. Food wasn’t the best. The buffet was very good. Pool and entertainment was great. Very clean around the resort and especially the room and bathroom. Kinda away from anything, so not much to do unless you book an excursion. Was very relaxing and the tropical drinks were delicious.
Bodde här 3 nätter i april 2024
Svar från Guest Service 30 apr. 2024
Dear Jessica,Thank you for sharing your feedback! We're delighted to hear that you had a great time and found our staff wonderful. It's great to know that you enjoyed the buffet, pool, and entertainment. We take pride in maintaining cleanliness throughout the resort, including the rooms and bathrooms. While we understand your sentiment about the location, we're pleased that you found it relaxing and enjoyed our tropical drinks. We hope to welcome you back soon and provide an even better experience!

10/10 Fantastiskt

Jeanette

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great hotel, food was good for a resort and the staff was amazing! So many options for your days, from enjoying a few drinks and music to reading by the quiet pool or on the beach!
Bodde här 7 nätter i februari 2024
Svar från Guest Service 30 apr. 2024
Dear Jeanette,Thank you for sharing your experience! We're delighted to hear that you enjoyed your stay at our hotel. It's wonderful to know that you found the food satisfying and that our staff provided amazing service. We're glad you appreciated the variety of options available, whether it was enjoying drinks and music or relaxing by the pool or beach. We hope to welcome you back again soon!

10/10 Fantastiskt

Amber

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 4 nätter i april 2024
Svar från Guest Service 30 apr. 2024
Dear Amber,Your kind review fills us with satisfaction and motivates us to continue striving to provide exceptional experiences for all our guests. We look forward to the privilege of welcoming you again in the future.

6/10 Okej

Gina

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
Property was nice, so we’re the rooms, pools and spa/fitness areas. Biggest disappointment was that the Staff at the al the carte dinners could never get a dinner order correct.
Bodde här 7 nätter i april 2024
Svar från Guest Service 30 apr. 2024
Dear Guest,From Haven Riviera Cancun we thank you for taking your time to share your experience with other guests. We will take your feedback on areas where we can improve.We hope to see you again soon at Haven Riviera Cancun

10/10 Fantastiskt

MELODY

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Our stay was so lovely!! Great staff, amazing food, and clean hotel! Unfortunately during our stay, my boyfriend and I got strep throat. We immediately got in contact with the on-call doctor, who came to our room within 10 minutes. He was very kind and informative. He gave the proper medications and made sure we were aware of what he was administering/prescribing and explained how much of each drug to take and when. He messaged us daily to do check ins to monitor our condition. Great communication skills! If we are ever back in Cancun, we will definitely be staying here again.
Bodde här 7 nätter i mars 2024
Svar från Guest Service 30 apr. 2024
Dear Melody,We're delighted to hear that you had a lovely stay at Haven Riviera Cancun! Thank you for your kind words about our staff, food, and the cleanliness of our facilities. While we're sorry to hear that you and your boyfriend experienced strep throat during your stay, we're glad that our on-call doctor was able to provide prompt and attentive care. It's wonderful to hear that he was kind, informative, and communicated effectively throughout your treatment process. We're pleased that you felt well taken care of and that you appreciated his check-ins to monitor your condition. Should your travels bring you back to Cancun, we would be honored to welcome you both back for another lovely stay!

10/10 Fantastiskt

Justin

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Service was excellent.
Bodde här 5 nätter i april 2024
Svar från Guest Service 30 apr. 2024
Dear Justin,We're thrilled to hear that you found our service to be excellent! Providing top-notch service is always our priority, and we're delighted that we were able to meet your expectations. Thank you for your kind feedback, and we hope to have the pleasure of welcoming you back again soon!

10/10 Fantastiskt

Jillian Rae

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 7 nätter i april 2024
Svar från Guest Service 30 apr. 2024
Dear Jillian,Thank you so much for your review! We're thrilled to see that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back again soon for another wonderful stay!

6/10 Okej

Cheryl Lynn

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 10 nätter i april 2024
Svar från Guest Service 30 apr. 2024
Dear GuestThank you for taking the time to write your review, our guest's feedback is truly appreciated in our constant commitment to deliver an upstanding experience. We will share your comments with our staff. We hope to see you and your family and friends again soon at Haven Riviera Cancun

10/10 Fantastiskt

Violet

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I loved how secluded it was from other properties. I felt safe and the staff was so eager to help.
Bodde här 4 nätter i april 2024
Svar från Guest Service 29 apr. 2024
Dear Violet,Thank you for your wonderful review! We're delighted to hear that you enjoyed the secluded ambiance of our property and felt safe during your stay. Our staff takes great pride in providing exceptional service, and it's fantastic to know that their eagerness to assist contributed to your positive experience. We look forward to welcoming you back soon!

10/10 Fantastiskt

Janice

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The arrival was amazing. We exited the transport from the airport and were greeted by staff with cold, scented washcloths to freshen up. Our bags were retrieved and held for our check in. When we approached the front desk we were greeted with another staff member with iced, flavored water on a tray with a "Welcome Home." It was lovely. Staff super attentive and kind. The only thing I would suggest is bathmat IN the shower, the all tile floors can be slippery with wet feet or when the floor is wet.
Bodde här 7 nätter i april 2024
Svar från Guest Service 29 apr. 2024
Dear Janice,Thank you for sharing your arrival experience with us! We're thrilled to hear that you enjoyed the warm welcome and thoughtful gestures from our staff. Your feedback regarding the bathmat is greatly appreciated, and we'll certainly take it into consideration to enhance the safety and comfort of our guests. We're committed to ensuring every aspect of your stay is exceptional, and we look forward to welcoming you back soon!

10/10 Fantastiskt

Gurkaran

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing all inclusive resort. Food was amazing, had 2 pools. One with more music, events, and activities. The other pool is more quiet and relaxed. Food options are all amazing. Room service is excellent. All restaurants are nice and their app/website to make reservations is so easy. Resort is the perfect size not too big or small. Easily walkable. This is the best all inclusive resort I have stayed in. The night club had awesome shows and the dance floor was really fun. Overall absolute amazing experience, staff was just incredible. Very caring and attentive. 10/10 resort for sure
Bodde här 5 nätter i april 2024
Svar från Guest Service 29 apr. 2024
Dear Gurkaran,Thank you so much for sharing your fantastic experience at Haven Riviera Cancun. We're thrilled to hear that you enjoyed the variety of amenities we offer, from our diverse food options to our two pools catering to different atmospheres. It's wonderful to know that you found our room service excellent and appreciated the convenience of our reservation system. Our team works hard to create unforgettable experiences for our guests, and we're delighted to hear that they exceeded your expectations with their care and attentiveness. We're honored to be considered the best all-inclusive resort you've stayed in, and we can't wait to welcome you back for another incredible stay!

8/10 Bra

Guadalupe

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i april 2024
Svar från Guest Service 29 apr. 2024
Thank you for leaving a rating. We appreciate your support and are glad you had a positive experience. Should you have any suggestions or feedback to share in the future, please don't hesitate to reach out. We hope to see you again soon for another enjoyable stay!

8/10 Bra

Stephanie Diane

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i april 2024
Svar från Guest Service 29 apr. 2024
Dear Stephanie,Thank you for taking the time to rate your stay with us! We're delighted to hear that you had a satisfactory experience. Your feedback is valuable to us, and we appreciate your positive rating. If there's anything specific you think we could improve upon for your future visits, please don't hesitate to reach out. We hope to have the opportunity to welcome you back soon!

10/10 Fantastiskt

Shae-Lynn Michaela

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i april 2024
Svar från Guest Service 29 apr. 2024
Dear Shae-Lynn,Your kind review fills us with satisfaction and motivates us to continue striving to provide exceptional experiences for all our guests. We look forward to the privilege of welcoming you again in the future.

10/10 Fantastiskt

Tyler

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i april 2024
Svar från Guest Service 29 apr. 2024
Dear Tyler,Thank you so much for your review! We're thrilled to see that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back again soon for another wonderful stay!