2 utomhuspooler, parasoller och solstolar

Recensioner av Ocean Dream Cancun by GuruHotel

3 out of 5
Ocean Dream Cancun by GuruHotel
Boulevard Kukulcán km 9, Zona Hotelera, Cancun, QROO

Recensioner

7,0

Bra

10 - Fantastiskt i betyg. 331 av 1001 recensioner" "
8 - Bra i betyg. 253 av 1001 recensioner" "
6 - Okej i betyg. 154 av 1001 recensioner" "
4 - Dåligt i betyg. 104 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 159 av 1001 recensioner" "

7,4/10

Renlighet

7,4/10

Personal och service

7,2/10

Bekvämligheter

6,8/10

Boendets skick och faciliteter

7,6/10

Hållbarhet

Recensioner

8/10 Bra

John Doe

Gillade: Renlighet och personal och service
Bodde här 4 nätter i december 2023
Svar från Reservaciones 23 dec. 2023
Gracias, sabemos que podemos mejorar todavía mas y en eso estamos trabajando

6/10 Okej

Tyson

Gillade: Personal och service
Y
Bodde här 2 nätter i april 2024
Svar från Karla Chavez - Reservations 6 maj 2024
Thank you

10/10 Fantastiskt

Rachel

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Awesome experience
Bodde här 11 nätter i april 2024
Svar från Karla Chavez - Reservations 6 maj 2024
Thank you so much! We really appreciate your comments.

10/10 Fantastiskt

Karla

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good
Bodde här 5 nätter i april 2024
Svar från Karla Chavez - Reservations 6 maj 2024
Thank you for your comment and rating

8/10 Bra

Joann

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The beach was incredible, and the view was just as breathtaking. We loved the staff; they were so helpful with transportation, wheel chair availability and entering and exiting the hotel. We loved the space in the room as well. We did not like that we had to wait for someone to check the room before we could check out.
Bodde här 2 nätter i april 2024
Svar från Karla Chavez - Reservations 3 maj 2024
Thank you for your comments, the rooms are always checked so that guests do not forget any belongings, since we do not have a shipping system.

10/10 Fantastiskt

Gandhi

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Love the location .. Uber Taxis and public transportation one step away. Hotel rooms with spectacular ocean views..
Bodde här 3 nätter i april 2024

8/10 Bra

Claudia

Reste med sin partner
Gillade: Renlighet och bekvämligheter
I think should have paper towel,,dish soap to start the first day! The kitchen is not good equipped, not even one good knife to cut , not much of things to cook a lite dinner .
Bodde här 3 nätter i april 2024
Svar från Karla Chavez - Reservations 30 apr. 2024
We greatly appreciate your comments, which we will take into account.The kitchenette is equipped with the most essential utensils, since we understand that they come for rest, and as for knives, we do not have them for safety.

6/10 Okej

Maureen

Reste med sin partner
Gillade: Personal och service
Area - Walkable to restaurants, night life, groceries, shopping & bus stop. Room - Ocean Views!!! You can hear the sound of waves from your room. Quiet & clean however needed some upgrades. Lights were not working, broken cabinet handles. Leaking A/C, worn mirror & door. Balcony glass door lock not working. Kitchen has no cleaning supplies so there was a bunch of dirty cups and plates stored in the kitchen cupboard. We ended up buying our own dish detergent. Pool/Hotel outdoor facilities - Decent
Bodde här 4 nätter i april 2024
Svar från Karla Chavez - Reservations 25 apr. 2024
Thank you for each and every one of your comments, they help us a lot to know where we need to be more careful and what we can improve.

8/10 Bra

Brittany Rachelle

Reste med sin partner
Gillade: Renlighet
Hotel is in a great location-walking distance to nightlife and restaurants. Only downside was there were very few towels left in our room and no towels available downstairs at the pool. When I asked for more towels I was told the ones in the room were all available. They do change the bedding/ towels out daily but being a beach resort with a pool you’d think they would provide extra.
Bodde här 3 nätter i april 2024
Svar från Karla Chavez - Reservations 23 apr. 2024
Thank you for letting us know this detail, it has already been reported to the key area to avoid this type of details in the future.Greetings.

2/10 Väldigt dåligt

Arley

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 5 nätter i april 2024
Svar från Karla Chavez - Reservations 21 apr. 2024
We are very sorry for not having been to your complete liking, however we greatly appreciate your rating

8/10 Bra

Frank

Bodde här 1 natt i april 2024

10/10 Fantastiskt

Alden, Houston

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good for the price ,food amenities and location were great ,custumer service room service and the cleaning staff outstanding very professional and welcoming .
Bodde här 3 nätter i april 2024
Svar från Karla Chavez - Reservations 20 apr. 2024
Thank you so much for all your comments, we really appreciate each one

10/10 Fantastiskt

Raquel, Charlotte

Bodde här 6 nätter i april 2024

6/10 Okej

Sheetal

Reste med familjen
Gillade: Renlighet och personal och service
This property is located in the Hotel Zone which was extremely convenient when we wanted to get food or access the night life. The hotel had a nice pool with direct beach access and an amazing view. However, the hotel itself was a bit rundown, the water pressure was low in the shower, there was a hole in the wall behind the pull out couch and previous mold on the curtains. The hotel also didn't have a coffee station or a microwave that can be used by hotel guests. It's a great hotel if you don't plan on spending much time there! The staff was super helpful and amazing which made the stay very enjoyable.
Bodde här 4 nätter i april 2024
Svar från Karla Chavez - Reservations 20 apr. 2024
Thank you for each and every one of your comments, these reports have already been passed on to both maintenance and the housekeeper, we are very sorry that you had this bad experience, fortunately they have already been corrected.

10/10 Fantastiskt

Mirsha, REYNOSA

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Trato amable servicial
Bodde här 4 nätter i mars 2024
Svar från Karla Chavez - Reservations 12 apr. 2024
Muchas gracias por su comentario.Saludos.

10/10 Fantastiskt

jorge guzman

Bodde här 6 nätter i april 2024
Svar från Karla Chavez - Reservations 30 apr. 2024
Thank you so much for your rating.We appreciate it so much.

4/10 Dåligt

Sarah

Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Booked a stay here for 2 nights for my cousins birthday, I booked a suite with a jacuzzi. Once I got to the room I realized that the water was not getting hot, so I called the front desk and they had someone come. He went back and fourth from 8pm- 2am trying to fix the boiler and running the jaccuzi. Finally at 2am I gave up. There was no point of switching rooms because we were only there for 2 nights. I called and ask for a refund for the night I stayed up trying to get the jaccuzi to work and they said I have to take it up with Expedia, but somehow Expedia is having trouble reaching them. My point is, this place is awful. The girls at the front desk are rude! I hope I receive a partial refund, but you all will NEVER see me there again. Please do not waste your time here. I will say though, the views are beautiful.
Bodde här 2 nätter i april 2024
Svar från ODC 10 apr. 2024
Gracias por los comentarios, nos ayudan a identificar en que debemos mejorar.

10/10 Fantastiskt

Stefan

Bodde här 6 nätter i april 2024
Svar från ODC 10 apr. 2024
Gracias por su comentario, esperamos verlo pronto

8/10 Bra

Blackice

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Perfect beach front property
Bodde här 2 nätter i april 2024
Svar från Karla Chavez - Reservations 9 apr. 2024
Thank you so much for your comment.We hope to see you soon..

10/10 Fantastiskt

Juliana

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful water, nice and secure property. Perfect location to get food, go to the store and get on the bus. Food in the restaurant was good and our sever Carlos was awesome! Will come back again.
Bodde här 11 nätter i mars 2024
Svar från Karla Chavez - Reservations 7 apr. 2024
Thank you for each and every one of your comments. Believe me, we value them a lot.We hope to see you here soon!Greetings

10/10 Fantastiskt

Gongpeng

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Thumbs up!
Bodde här 1 natt i april 2024
Svar från Karla Chavez - Reservations 7 apr. 2024
Thank you so much.Kind regards

2/10 Väldigt dåligt

youngin

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i mars 2024
Svar från ODC 4 apr. 2024
Thank you for your rating, we will take it into account.Regards.

4/10 Dåligt

Inderdeep

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Karla Chavez - Reservations 1 apr. 2024
Thank you for your rating, we will take it into account.Regards.

10/10 Fantastiskt

Edwin

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Grate area
Bodde här 3 nätter i mars 2024
Svar från ODC 29 mars 2024
Gracias por sus comentarios, nos permite saber cómo lo hicimos, y da a otros viajeros una mejor imagen de lo que es estar con nosotros.Gracias de nuevo por elegirnos, y esperamos volver a verte pronto

8/10 Bra

kathy

Gillade: Renlighet och personal och service
.
Bodde här 1 natt i mars 2024
Svar från Karla Chavez - Reservaciones 30 mars 2024
Gracias por su puntuación.Saludos.

6/10 Okej

Rosario

Air conditioning not working properly. Toilet did not flushed. It will take a while to flush.
Bodde här 1 natt i mars 2024
Svar från ODC 27 mars 2024
Gracias por sus comentarios, nos permite saber cómo lo hicimos, y da a otros viajeros una mejor imagen de lo que es estar con nosotros.Gracias de nuevo por elegirnos, y esperamos volver a verte pronto

6/10 Okej

Rasleen

Gillade: Personal och service
My suggestion is that each room with kitchenet should have proper cutlery , paper towel, dishwashing soap, scrubber and utensils to use.
Bodde här 3 nätter i mars 2024
Svar från ODC 27 mars 2024
Gracias por sus comentarios, nos permite saber cómo lo hicimos, y da a otros viajeros una mejor imagen de lo que es estar con nosotros.Gracias de nuevo por elegirnos, y esperamos volver a verte pronto

10/10 Fantastiskt

Roberto

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Muy buena ubicación personal atento
Bodde här 4 nätter i mars 2024
Svar från ODC 27 mars 2024
Gracias por sus comentarios, nos permite saber cómo lo hicimos, y da a otros viajeros una mejor imagen de lo que es estar con nosotros.Gracias de nuevo por elegirnos, y esperamos volver a verte pronto

8/10 Bra

Cindy

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Svar från Karla Chavez - Reservations 21 mars 2024
Thank you very much for your score, which always speaks to us continuously.

8/10 Bra

Jeannie

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
I really loved the view from the balcony. I did experience a rude waiter and we also had our room cleaned even though the do not disturb sign was left outside the door. The shower pressure was horrible like a little mist, but my dad fixed the problem. This area is beautiful but note that they rent day passes and our pool and chairs were full with day pass people and not with hotel guest. I also cut my toe walking in the sand right in front of the hotel so becarful.
Bodde här 4 nätter i mars 2024
Svar från Karla Chavez - Reservations 21 mars 2024
Thank you for your comments, we will put more care into those small details you mention.

8/10 Bra

Sydney

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This was a great place to stay. The only complaint would be that the bathroom in the room was outdated. The room itself looked renovated and was amazing with a jacuzzi overlooking the ocean. Our safe wasn’t initially working but maintenance did come fix it so no complaints there. We did not eat on the property so cannot comment there. Very walkable location but it is loud.
Bodde här 1 natt i mars 2024
Svar från Hotel ODC 17 mars 2024
Dear guest, thank your for your comments, it help us to improve, hope see you soon!

8/10 Bra

SUNG JOON

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Good location. Nearby club street but not too close.
Bodde här 2 nätter i mars 2024
Svar från Karla Chavez - Reservations 15 mars 2024
Thank you so much for your comment.Kind regards.

2/10 Väldigt dåligt

Robin

Reste med familjen
Gillade inte: Renlighet och personal och service
The hotel room was appalling. If you pull on the ceiling fan string, it’s going to fall down. I had knee surgery and asked for a room without stairs. They refused to move me. Told me if I wanted to refund I needed to contact Expedia. The front desk staff is rude and very uncooperative. On the second day we asked for water and we were told that the first two bottles are complementary and we will get no more. I asked for a blanket, and no one brought one up. That’s only a small portion of the problems with the hotel. The room!! No washcloth, no soap or lotion of any kind. Feels like a cheap motel. Do not stay here !!!!
Svar från Karla Chavez - Reservations 11 mars 2024
We are very sorry for not having been to your liking, believe me, if we had known that she had just had a knee injury and we had the availability, we would have changed her.Both maintenance and housekeepers are already aware of the details mentioned, in order to provide corrective follow-up.Greetings.

4/10 Dåligt

manuel

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nothing
Bodde här 1 natt i mars 2024
Svar från Karla Chavez - Reservations 9 mars 2024
We are very sorry for not having been to your liking, but we are already working internally to see the points to work on and take more care of.

8/10 Bra

Enrique, Ottawa

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good value for the money. The property is a bit old and had a couple of minor glitches. The toilet water was not properly pressurized and the door was scrapping on the floor. Yet all else was clean and working well. The staff was very helpful and the location is excellent.
Bodde här 2 nätter i mars 2024
Svar från Karla Chavez - Reservations 8 mars 2024
I appreciate all your comments, and regarding the issue of the toilet, the report has already been made to the maintenance area, so that they can review what is failing.

10/10 Fantastiskt

ALI, Sainte marthe sur le lac

Reste med familj och småbarn
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Very good experience 👌 All the staff were nice except a waiter who works in the swimming pool and the beach called Israel who was very rude to us in fact we made a complaint against him.
Bodde här 4 nätter i mars 2024
Svar från Karla Chavez - Reservations 8 mars 2024
Thank you very much for each and every one of your comments, and as for the waiter, a report has already been made for his lack of empathy towards you.

10/10 Fantastiskt

Bismarck, Nacajuca

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nos encanto
Bodde här 2 nätter i februari 2024
Svar från Karla Chavez - Reservations 7 mars 2024
Muchas gracias, esperamos verlos pronto por aca de nueva cuenta.Saludos.

4/10 Dåligt

Samuel Aguirre

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
For the price this place is decent. My issue honestly is that you felt uncomfortable. We spent a decent amount of money eating and drinking pool side and everything was fine. When we decided to bring some mixed drinks and beer the issues started. Here came the rules. When my wife ordered a pizza and had it delivered we were told that no outside food was allowed around the pool area and we should of been informed during check in. We spent almost 400 dollars on a 4 day stay on their bar and restaurant. Management needs to understand that not every meal or drink is coming from them. On a side note why do some rooms have cooking areas. Makes no sense. Not my first time in Cancun or a resort. Never again
Svar från Karla Chavez - Reservations 8 mars 2024
We are very sorry if you don't like it, but that is why we always ask you to read the regulations upon arrival, in any case, we will take your comment into account.

2/10 Väldigt dåligt

Belen

Reste i grupp
Gillade inte: Renlighet och boendets skick och faciliteter
The hotel is in a great location, near various restaurants and near the night scene. However, the property itself is a bit run down. I felt our bathroom was not clean upon our arrival; the floors seemed to need to be swept and mopped. Then, we had a tiny stream of hot water to shower in. Even after calling maintenance they said that was normal, was not able to get all of the shampoo out of my hair.
Bodde här 3 nätter i februari 2024
Svar från Karla Chavez - Reservations 7 mars 2024
We are very sorry for these details that you had during your stay, a report has already been passed with both maintenance and the housekeeper, this in order to be more careful in both areas.

4/10 Dåligt

Richard

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i mars 2024
Svar från Karla Chavez - Reservations 8 mars 2024
We are very sorry for not having met your expectations, but this also helps us to verify where we need to be more careful.

10/10 Fantastiskt

ALFREDO LOPEZ

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Muy buena estancia, lo recomiendo.
Bodde här 3 nätter i mars 2024
Svar från Karla Chavez - Reservations 5 mars 2024
Muchas muchas gracias por su comentario, esperamos verlo pronto por aca!Saludos.

10/10 Fantastiskt

Alexsandra

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Karla Chavez - Reservations 7 mars 2024
Thank you so much.

10/10 Fantastiskt

Viena Vanessa Hernandez

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Llevamos 2 ocasiones reservando ahí y la estadía, vista al mar , servicio excelente .. Gracias!!
Svar från Karla Chavez - Reservations 2 mars 2024
Buen díaNada que agradecer, es un gusto y agradezco mucho que seamos siendo parte de su preferencia.Saludos.

8/10 Bra

Alejandro

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Elevators don't work sometimes and the food is no good is so American like fast food and expensive and drink also expensive. The location in front of sea and the beach is excellent...
Bodde här 9 nätter i februari 2024
Svar från Karla Chavez - Reservations 1 mars 2024
Thank you for your comments about the food, this in order to implement new things in the future.

6/10 Okej

Bryan

Reste i grupp
Gillade: Personal och service och bekvämligheter
Gillade inte: Renlighet
Love the pool and the swings/hammocks but the hours of operation for the swim up bar was weird and not convenient. Loved the access to the beach and the food at the in house restaurant.
Bodde här 2 nätter i februari 2024
Svar från Karla Chavez - Reservations 1 mars 2024
We will take your comments into accountThank you.

10/10 Fantastiskt

Jasmin

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I came for me bday and I had the best stay!!! The staff was excellent !
Bodde här 3 nätter i februari 2024
Svar från Karla Chavez - Reservations 1 mars 2024
Thank you so much!.We appreciate so much

2/10 Väldigt dåligt

Paola

Gillade: Renlighet
Gillade inte: Personal och service och boendets skick och faciliteter
was very clean but service was horrible don’t recommend
Bodde här 4 nätter i februari 2024
Svar från Karla Chavez - Reservations 1 mars 2024
Thank you for your comments, we are taking it into account so that the staff can be more careful in terms of customer service.

8/10 Bra

Daniel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I liked that the hotel is very close like 5 min walk to shopping malls, restaurants and grocery store ( Chedraui Select). Also the bus stop was right infront of the hotel. Would definitely recommend to family and friends.
Bodde här 10 nätter i februari 2024
Svar från Karla Chavez - Reservations 1 mars 2024
Thank you so much.Regards

8/10 Bra

Douglas

Gillade: Personal och service
Bodde här 7 nätter i februari 2024
Svar från Karla Chavez - Reservations 27 feb. 2024
Thank you so much.

4/10 Dåligt

Breana

Gillade: Renlighet
Gillade inte: Personal och service
Location is great, staff is alright. The layout is nice, close to the beach. I was charged a $20 penalty fee for not having my room key upon check-out... if I didn't pay, they wouldn't let me exit, very uncomfortable (all for a plastic card). We were 3 people and shared cards. Oddly, I was not informed of this policy upon check-in, shocking. Also, was upcharged for a drink the bartender offered to make (off menu)... and that was the last drink I purchased. It's fine here, just beware of the fine print fees everywhere and ask questions.
Bodde här 3 nätter i februari 2024
Svar från Karla Chavez - Reservations 25 feb. 2024
Thank you for your comments, that is why you are invited to read the regulations when you check in, which does not even take 5 minutes. We will pay more attention to those details.