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Recensioner av The Angel Hotel

3 out of 5
The Angel Hotel
Castle Street, Cardiff, Wales

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 577 av 1186 recensioner" "
8 - Bra i betyg. 383 av 1186 recensioner" "
6 - Okej i betyg. 144 av 1186 recensioner" "
4 - Dåligt i betyg. 52 av 1186 recensioner" "
2 - Väldigt dåligt i betyg. 30 av 1186 recensioner" "

8,6/10

Renlighet

8,8/10

Personal och service

8,2/10

Bekvämligheter

7,4/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Annika

Reste med sin partner
Gillade: Renlighet
Historisk byggnad med själ. Vänlig och hjälpsam personal. Mycket god engelsk frukost.
Bodde här 1 natt i juli 2023
Svar från Utkarsha Chauhan 17 juli 2023
Dear Annika,Thank you for your 5/5 review on your stay with us and i much appreciate your time doing a feedback.Kind Regards,Utkarsha ChauhanOperations Manager

8/10 Bra

Ronny

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i maj 2022
Svar från Utkarsha Chauhan 21 maj 2022
Dear Ronny, Thank you for choosing your stay with us and I much appreciate your time doing a review for us. Kind Regards, Utkarsh Chauhan Operations Manage

8/10 Bra

Ronny

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i maj 2022
Svar från Utkarsha Chauhan 13 maj 2022
Dear Ronny, Thank you for your review. Kind Regards, Utkarsha Chauhan Operations Manager

4/10 Dåligt

Peter

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Trist attityd av receptionspersonal. Trevliga städerskor. Slitet hotel. Fick ett rum högst upp med fönster som inte gick att se ut. Bunkerkänsla. Instängd doft i korridor. Halvbra frukost. Bra läge, men inte värt pengarna.
Bodde här 3 nätter i november 2021
Svar från Lianne - FOH Manager 20 nov. 2021
Dear Peter, Thank you for your review. All feedback is welcomed as a learning opportunity within the Hotel, I have passed your comments on to the relevant department. Kind regards,

10/10 Fantastiskt

Anders

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Helt nöjd!
Utmärkt frukost och mycket trevlig personal. Det enda negativa var att sängen var lite för hård för min del. Ett charmigt något slitet hotell med centralt läge. Kan absolut tänka mig att bo där igen.
Bodde här 5 nätter i september 2021
Svar från Lianne - FOH Manager 21 sep. 2021
Dear Anders, Thank you for taking the time to write a review. We hope to see you again in the future. Kind regards,

10/10 Fantastiskt

David

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
1 minute walk to city center
Bodde här 2 nätter i maj 2024
Svar från Assistant Front of house Manager 21 maj 2024
Good evening David,Thank you for your lovely review on your recent stay with us.Kind regardsLesleyann Dorning

10/10 Fantastiskt

Callum, Englefield Green

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
My first stay and a great one. Upon check-in I was given a map of city and told not to miss certain sites/ exhibitions. My room was clean, had great running water (water pressure was great). Breakfast was great too.
Bodde här 2 nätter i maj 2024
Svar från Assistant Front of house Manager 21 maj 2024
Good evening Callum,Thank you for your wonderful review on your recent stay with us.Kind regardsLesleyann Dorning

10/10 Fantastiskt

Timothy

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
From walking through the doors on arrival to exiting the property on departure, our stay was wasa very positive experience, the receptionist was our first contact, this is a match made in heaven, that lad was so well placed in that position it left us feeling warm and welcome
Bodde här 1 natt i maj 2024
Svar från Assistant Front of house Manager 21 maj 2024
Good evening Timothy,Thank you for your amazing review on your recent stay with us.Kind regardsLesleyann Dorning

10/10 Fantastiskt

Richard

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
not only front of house but even the cleaners and porters were exceptionally friendly and polite, the most comfortable bed we have ever slept in and trust me we have been around the world, hidden gem right on our door stop and breakfast buffet was the icing on the cake, who doesn't like to load up on a full English, going to try a mid week next time when town is less bust, hope this helps. Rich and Donna
Bodde här 1 natt i maj 2024
Svar från Utkarsha Chauhan 20 maj 2024
Dear Richard & Dona,Thank you for choosing your stay with us and I am thrilled to read your lovely comments about my team, and I know they will be very pleased to read them. Good service and hospitality are at the heart of what we do at the Angel Hotel. I hope we have the pleasure in welcoming you back very soon.Kind Regards,Utkarsha ChauhanOperations Manager

2/10 Väldigt dåligt

Courtney

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Assistant Front of house Manager 21 maj 2024
Good evening Courtney,I am sorry your stay was not up to your standards but could you tell us a little more so we can address the situation please.Kind regardsLesleyann Dorning

10/10 Fantastiskt

Sonia

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property is ideally located and the staff were really attentive, polite and helpful
Bodde här 1 natt i maj 2024
Svar från Assistant Front of house Manager 19 maj 2024
Good evening Sonia,Thank you for a wonderful review on your recent stay with us.Kind regardsLesleyann Dorning

10/10 Fantastiskt

Danielle

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Assistant Front of house Manager 19 maj 2024
Good evening Danielle,Thank you for your wonderful review on your recent stay.Kind regardsLesleyann Dorning

6/10 Okej

Jamie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Assistant Front of house Manager 18 maj 2024
Good evening Jamie,Thank you for your kind review on your recent stay with us.Kind regardsLesleyann Dorning

10/10 Fantastiskt

Rick

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location and comfortable room. Walkable to everything you ever wanted to see in Cardiff!
Bodde här 1 natt i maj 2024
Svar från Assistant Front of house Manager 18 maj 2024
Good evening Rick,Thank you for your lovely review on your recent stay with us.kind regardsLesleyann Dorning

10/10 Fantastiskt

Kevin

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent hotel previously used always satisfied. It is one of the oldest hotels in Cardiff but a pleasant stay
Bodde här 1 natt i maj 2024
Svar från Assistant Front of house Manager 18 maj 2024
Good evening Kevin,Thank you for your amazing review on your recent stay.Kind regardsLesleyann Dorning

8/10 Bra

Raymond

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
A good historic hotel with a need of renovation.
Bodde här 2 nätter i maj 2024
Svar från Utkarsha Chauhan 16 maj 2024
Dear Raymond,Thank you for taking your time doing a feedback and we are aware that we are in need of full refurb which will begin very soon.Kind Regards,Utkarsha ChauhanOperations Manager

6/10 Okej

Christa

Reste med sin partner
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Historic hotel that is worn down but staff was friendly, very convenient location and many amenities nearby. Inexpensive.
Bodde här 1 natt i maj 2024
Svar från Utkarsha Chauhan 14 maj 2024
Dear Christa,Thank you for your review.Kind Regards,Utkarsha ChauhanOperations Manager

10/10 Fantastiskt

Robert

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Front desk staff was outstandingly friendly and yet professional. Room was adequately furnished, although a less saggy couch, some artwork and air conditioning on top floor would be a great improvement. Breakfast was wonderful!
Bodde här 1 natt i maj 2024
Svar från Assistant Front of house Manager 13 maj 2024
Good evening Robert,Thank you for your amazing review. We look forward to your next stay with us.Kind regardsLesleyann Dorning

10/10 Fantastiskt

Caroline

Bodde här 1 natt i april 2024
Svar från Utkarsha Chauhan 14 maj 2024
Dear Caroline,Thank you for your review.Kind Regards,Utkarsha ChauhanOperations Manager

10/10 Fantastiskt

Helen

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent in every way fantastic value for the money
Bodde här 1 natt i maj 2024
Svar från Assistant Front of house Manager 13 maj 2024
Good evening Helen,Thank you for your amazing review on your recent stay with us.Kind regardsLesleyann Dorning

10/10 Fantastiskt

Samantha

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff were great location is fantastic with a lovely breakfast .
Bodde här 1 natt i maj 2024
Svar från Assistant Front of house Manager 13 maj 2024
Good evening Samantha,Thank you for a wonderful review on your recent stay with us.Kind regardsLesleyann Dorning

10/10 Fantastiskt

Karen

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Assistant Front of house Manager 14 maj 2024
Good evening Karen,Thank you for a wonderful review on your recent stay.Kind regardsLesleyann Dorning

4/10 Dåligt

Kevin

Reste med sin partner
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Very tired hotel, small room, no bedside lamp, nowhere to hang clothes, very old bathroom. Bed was comfy. Would not stay here again
Bodde här 1 natt i maj 2024
Svar från Assistant Front of house Manager 13 maj 2024
Good evening Kevin,We are sorry that to hear that your stay was not up to your standard, I do believe your room like all our rooms has a wardrobe, also in your room was spot lights above the bed for reading.We do hope you try us again.Kind regardsLesleyann Dorning

10/10 Fantastiskt

Selena

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Stayed here for one night fab location for a day and night out
Bodde här 1 natt i maj 2024
Svar från Assistant Front of house Manager 12 maj 2024
Good evening Selena,Thank you for your kind review on your recent stay with us.Kind regardsLesleyann dorning

10/10 Fantastiskt

Bethan

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A beautiful hotel in the heart of Cardiff city center with wonderful views. The staff were lovely, very friendly and welcoming.
Bodde här 1 natt i maj 2024
Svar från Assistant Front of house Manager 11 maj 2024
Good evening Bethan,Thank you for your wonderful review on your recent stay with us.Kind regardsLesleyann Dorning

10/10 Fantastiskt

Graham

Gillade: Renlighet och personal och service
Great location opposite the castle and cardiff rugby. Public areas are clean and tidy, guest rooms are a little dated
Bodde här 1 natt i maj 2024
Svar från Assistant Front of house Manager 11 maj 2024
Good evening Graham,Thank you for your kind review on your recent stay.Kind regardsLesleyann Dorning

6/10 Okej

Rachel

Gillade: Renlighet och personal och service
Stunning original features in reception and great onsite parking. The room was clean and sheets, pillow cases, towels fresh and laundered. The twin beds were small and the pillows, quilts and mattress covers had seen better days. Staff were lovely, friendly and very helpful. I would stay again.
Bodde här 1 natt i maj 2024
Svar från Utkarsha Chauhan 10 maj 2024
Dear Rachel,Thank you for your feedback.Kind Regards,Utkarsha ChauhanOperations Manager

10/10 Fantastiskt

Melissa

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Absolutely lovely hotel. The room was very spacious, which was a surprise after I’d spent a week in a shoebox sized room in London paying the same price. The staff was great. I only wish I’d spent more than one night.
Bodde här 1 natt i maj 2024
Svar från Utkarsha Chauhan 8 maj 2024
Dear Melissa,Thank you for taking the time to share your experience whilst visiting Cardiff. We are pleased that you choose to stay with us and you enjoyed our beautiful hotel. Thank you for your lovely feedback with reference to our facilities and our staff.Kind Regards,Utkarsha ChauhanOperations Manager

10/10 Fantastiskt

Kerrin

Gillade: Bekvämligheter
Lovely friendly hotel ideally situated with parking
Bodde här 1 natt i maj 2024
Svar från Utkarsha Chauhan 7 maj 2024
Dear Kerrin,Thank you for your lovely review, I am delighted you had a great stay with us and look forward to welcoming you back to the hotel again.Kind Regards,Utkarsha ChauhanOperations Manager

8/10 Bra

John

Reste med sin partner
Gillade: Renlighet och personal och service
Very friendly staff found the hotel very dated for what we paid
Bodde här 1 natt i maj 2024
Svar från Utkarsha Chauhan 7 maj 2024
Dear John,Thank you for taking the time to share your experience whilst visiting Cardiff. We are pleased that you choose to stay with us and you enjoyed our beautiful hotel. Thank you for your lovely feedback with reference to our facilities and our staff.Kind Regards,Utkarsha ChauhanOperations Manager

10/10 Fantastiskt

Alessandro

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A lovely hotel where you can feel the ancient atmosphere but where the rooms are perfect and fully refurbished. I found the staff extremely professional and polite. The position is perfect, walking distance to the main attractions. The railway station is not too far neither and I walked with my suitcase without issues. It will certainly be my first choice for my next trip to Cardiff.
Bodde här 3 nätter i maj 2024
Svar från Utkarsha Chauhan 7 maj 2024
Dear Alessandro,Thank you for taking the time to share your experience whilst visiting Cardiff. We are pleased that you choose to stay with us and you enjoyed our beautiful hotel. Thank you for your lovely feedback with reference to our facilities and our staff.Kind Regards,Utkarsha ChauhanOperations Manager

4/10 Dåligt

Sergio

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Old, poorly maintained, very dirty, telephone did not work, restroom had a urine smell, no room service as advertised, furniture with scratches, rugs with stains, really, really bad We had to check out after the first of three nights reserved (did not get our money back) Go somewhere else
Bodde här 3 nätter i maj 2024
Svar från Utkarsha Chauhan 6 maj 2024
Dear Sergio,Thank you for your time doing a review.Kind Regards,Utkarsha ChauhanOperations Manager

4/10 Dåligt

Jennifer

Reste med sin partner
Gillade inte: Renlighet och boendets skick och faciliteter
Many of the fixtures were broken. Furniture was dated and tacky. Hair in the bathroom.
Bodde här 1 natt i maj 2024
Svar från Utkarsha Chauhan 6 maj 2024
Dear Jennifer, Thank you for taking your time bringing this issue to my attention from your stay and I assure you that this has been forwarded to my Maintenance Manager and Housekeeping Manager who will be investigating on this. Please accept my sincere apologies.Kind Regards,Utkarsha ChauhanOperations Manager

8/10 Bra

Wayne

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Quiet
Bodde här 1 natt i maj 2024
Svar från Utkarsha Chauhan 6 maj 2024
Dear Wayne,Thank you for taking your time doing a review on your most recent stay with us while visiting Cardiff.Kind Regards,Utkarsha ChauhanOperations Manager

6/10 Okej

Libuše

Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
It is fair to say that this hotel has seen better days, especially regarding decor and cleanliness overall. There was an odd odour in the corridors. The sealant on our bathroom as well as the shower knob mechanism had some mould on it. Carpets were stained in our room. The staff were all very pleasant and attentive and breakfast was very good.
Bodde här 1 natt i maj 2024
Svar från Utkarsha Chauhan 6 maj 2024
Dear Libuse,Thank your or your feedback and I much appreciate your time doing a review and bringing this issue to our attention. I am sure if you have brought this to an attention of our staff they would have resolved this issue by moving you in to another room. Sorry for any inconvenience.Kind Regards,Utkarsha ChauhanOperations Manager

8/10 Bra

David

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Very convenient for Central Cardiff
Bodde här 1 natt i maj 2024
Svar från Assistant Front of house Manager 4 maj 2024
Good evening David,Thank you for your kind review on your recent stay with us.Kind regardsLesleyann Dorning

6/10 Okej

Gail

Reste med sin partner
Gillade: Personal och service och bekvämligheter
Older hotel near city centre with clean and comfortable rooms, however the hotel could use some freshening up.
Bodde här 3 nätter i maj 2024
Svar från Assistant Front of house Manager 4 maj 2024
Good evening Gail,Thank you for your kind feedback on your recent stay with us. We are about to start a total refurb of our fine hotel. Kind regardsLesleyann Dorning

8/10 Bra

Josephine

Gillade: Boendets skick och faciliteter
Thank you for a lovely evening away. The hotel was clean, the staff very friendly and the central location was brilliant. The hotel is a little dated but that is part of the charm. Really enjoyed
Bodde här 1 natt i maj 2024
Svar från Utkarsha Chauhan 4 maj 2024
Dear Josephine,Thank you for your lovely feedback and I much appreciate your time doing a review from your stay with us here at Angel.Kind Regards,Utkarsha ChauhanOperations Manager

10/10 Fantastiskt

Dai

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was very friendly room very clean good breakfast would stay here again
Bodde här 1 natt i maj 2024
Svar från Utkarsha Chauhan 4 maj 2024
Dear Dai,Thank you for choosing your recent stay with us and providing feedback on our facilities and staff. Looking forward to welcoming you back in near future.Kind Regards,Utkarsha ChauhanOperations Manager

8/10 Bra

SHIGEKO

Reste med familjen
Gillade: Bekvämligheter
施設の問題点：お風呂の排水が詰まっていた、ポットにお水が少し残っていた、トイレの水が流れにくい ２泊しましたが、２日目にカードキーが使えなくなっていたので、交換して貰いましたが、スタッフの方の対応があまり良くなかったです。 それでもカーディフ城の前で駅からも近くにあり、場所は最高でした。
Svar från Utkarsha Chauhan 4 maj 2024
Dear Shigeko,Thank you for your time doing a review and bringing the issue to our attention.Kind Regards,Utkarsha ChauhanOperations Manager

8/10 Bra

Melanie

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was nice just a bit of noise
Bodde här 1 natt i april 2024
Svar från Utkarsha Chauhan 1 maj 2024
Dear Melanie,Thank you for your review and sorry for any inconvenience.Kind Regards,Utkarsha ChauhanOperations Manager

8/10 Bra

david

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
This is our 6th stay at the angel hotel. Its in a convenient position to the city centre and night life. The hotel needs to be freshened up but we still love it
Bodde här 2 nätter i april 2024
Svar från Utkarsha Chauhan 1 maj 2024
Dear David,Thank you for your lovely review, its great to hear you had a pleasant stay with us and look forward to hopefully seeing you again in the future.Kind regards,Utkarsha ChauhanOperations Manager

10/10 Fantastiskt

Sarah

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Lovely hotel in central location
Bodde här 2 nätter i april 2024
Svar från Utkarsha Chauhan 30 apr. 2024
Dear Sarah,Thank you for your lovely feedback.Kind Regards,Utkarsha ChauhanOperations Manager

8/10 Bra

Joy

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was a lovely hotel. Room had been refurbished and contained everything you needed. The refreshment tray was a little disappointing and there was no bottle of water provided. It would be nice to have access to plant based milk on the tray and also at breakfast. Luckily I had my own.
Bodde här 1 natt i april 2024
Svar från Utkarsha Chauhan 30 apr. 2024
Dear Joy,Thank you for choosing your stay with us and taking your time doing a feedback.Kind Regards,Utkarsha ChauhanOperations Manager

8/10 Bra

Michael

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was close to the rugby stadiums, Cardiff Castle and rail station.
Bodde här 2 nätter i april 2024
Svar från Utkarsha Chauhan 27 apr. 2024
Dear Michael,Thank you for your review.Kind Regards,Utkarsha ChauhanOperations Manager

10/10 Fantastiskt

Jody

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great hotel in a superb location. Staff are all very friendly!
Bodde här 1 natt i april 2024
Svar från Utkarsha Chauhan 25 apr. 2024
Dear Jody,Thank you for taking your time doing a feedback on our staff from your recent stay with us.Kind Regards,Utkarsha ChauhanOperations Manager

2/10 Väldigt dåligt

Geraldine

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 4 nätter i april 2024
Svar från Utkarsha Chauhan 25 apr. 2024
Dear Geraldine,Thank you for your review and sorry for any disappointment.Kind Regards,Utkarsha ChauhanOperations Manager

10/10 Fantastiskt

Amy

Reste med familjen
Great location in Cardiff! Close to restaurants, shops and Cardiff Castle. Our room was very comfortable and the staff was terrific.
Bodde här 1 natt i april 2024
Svar från Utkarsha Chauhan 24 apr. 2024
Dear Amy,Thank you for your lovely review.Kind Regards,Utkarsha ChauhanOperations Manager

10/10 Fantastiskt

Sandra

Bodde här 2 nätter i april 2024
Svar från Assistant Front of house Manager 11 maj 2024
Good evening Sandra,Thank you for your review on your recent stay with us.Kind regardsLesleyann Dorning

8/10 Bra

Hugh

Gillade: Personal och service
Bodde här 1 natt i april 2024
Svar från Utkarsha Chauhan 23 apr. 2024
Dear Hugh,Thank you for your feedback.Kind Regards,Utkarsha ChauhanOperations Manager