Reception

Recensioner av Lykke Hôtel Chamonix – ex Mercure

4 out of 5
Lykke Hôtel Chamonix – ex Mercure
39 Rue Des Allobroges, Chamonix-Mont-Blanc

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 87 av 173 recensioner" "
8 - Bra i betyg. 54 av 173 recensioner" "
6 - Okej i betyg. 19 av 173 recensioner" "
4 - Dåligt i betyg. 11 av 173 recensioner" "
2 - Väldigt dåligt i betyg. 2 av 173 recensioner" "

8,8/10

Renlighet

8,6/10

Personal och service

8,4/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Therésia

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 7 nätter i februari 2024
Svar från The reception 12 mars 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The reception

6/10 Okej

John

Bodde här 3 nätter i december 2023
Svar från Flavie 13 feb. 2024
Dear John,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Fantastiskt

Per

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2022
Svar från The Direction 2 aug. 2022
Dear Scott, The whole team of Mercure Chamonix Centre would like to thank you for taking the time to share your experience following your stay. We are deligted to learn that you have been satisfied by our establishment and our services. We hope that you had a pleasant stay in Chamonix Mont-Blanc and that we will be able to welcoming you again soon. Best regards, The Direction

10/10 Fantastiskt

Bo

Bodde här 2 nätter i juli 2022
Svar från The Direction 2 aug. 2022
Dear Scott, The whole team of Mercure Chamonix Centre would like to thank you for taking the time to share your experience following your stay. We are deligted to learn that you have been satisfied by our establishment and our services. We hope that you had a pleasant stay in Chamonix Mont-Blanc and that we will be able to welcoming you again soon. Best regards, The Direction

8/10 Bra

Stefan

Bodde här 3 nätter i juli 2022
Svar från The management 18 juli 2022
Dear Sir Qelthin, Many thanks for choosing our Mercure Chamonix Centre for your last stay and for taking the time to share your experience with other travelers! We are delighted to learn that you have been satisfied by all of our services including our location which is close to the city center, the impregnable view on our mountain chains you had from your room but also our restaurant : firstly our continental buffet breakfast that we work day after day but also the special summer 2021 menu that our cheffe made for you : our priority is your satisfaction. We hope to welcoming you again soon in Chamonix-Mont-Blanc! Best regards, The management.

8/10 Bra

Ola

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 7 nätter i december 2021
Svar från Rachel 12 jan. 2022
Cher Ola, L'ensemble de l'équipe du Mercure Chamonix Centre vous remercie d'avoir rédiger un commentaire à son sujet. Nous sommes ravis d'entendre que l'ensemble des prestations de notre établissement vous aient satisfait. Sachez que notre priorité est votre satisfaction. Nous espérons vous accueillir pour un prochain séjour à Chamonix-Mont-Blanc! Meilleures salutations, La Direction

10/10 Fantastiskt

Jane, montvale

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very convenient. Walkable for everything. Clean and quiet. I liked it dry much.
Bodde här 1 natt i maj 2024
Svar från la réception 20 maj 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay in Lykke Hotel and hope to see you again very soon.Sincerely,Benjamin

10/10 Fantastiskt

brenda

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Lovely decor in room but bathroom needs grab bars for safety in tub/shower
Bodde här 2 nätter i maj 2024
Svar från the reception 14 maj 2024
Dear Brenda, Thank you for this great review! We are delighted that you enjoyed your stay and hope to see you again very soon. We also take your comment into account to improve our hotel experience. Best regards,Reception

10/10 Fantastiskt

Yiping

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i maj 2024
Svar från la réception 10 maj 2024
Thank you for your comments.We hope to see you again soon.We wish you a good day. Your receptionist

10/10 Fantastiskt

jaime

Gillade: Renlighet, personal och service och bekvämligheter
Muy lindo, exelente ubicación, en estos momentos esta en remodelación y una noche no teníamos agua caliente.
Bodde här 2 nätter i april 2024
Svar från the reception 5 apr. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Bra

Mikael

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice
Bodde här 4 nätter i mars 2024
Svar från Enzo 26 mars 2024
HelloThank you for your positive feedback. We hope you enjoy your stay and that you will give us the opportunity to welcome you again.The Front Office

8/10 Bra

alexandra

Reste med familjen
Gillade: Renlighet och personal och service
Nice hotel and helpful staff. Good ski room. Not ideal for getting to ski lifts though
Bodde här 4 nätter i mars 2024
Svar från La reception 18 mars 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Bra

giacomo

Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Gillade inte: Renlighet
Personale accogliente - poca pulizia nelle camere addirittura l operatore puliva il bagno con gli asciugamani non puliti lenzuola non cambiate nonostante non fossero pulite dopo tre giorni!!i!!! Peccato perché veramente una struttura carina !!!
Bodde här 4 nätter i mars 2024
Svar från The reception 14 mars 2024
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,The reception

8/10 Bra

Dean

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i februari 2024
Svar från the reception 14 mars 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,the reception

8/10 Bra

stephen

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We liked proximity to town and the modern feel of the hotel. Staff were very helpful. We were disturbed on a couple of nights with partying in the street despite having windows and doors firmly closed).
Bodde här 4 nätter i mars 2024
Svar från the reception 14 mars 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,the reception

6/10 Okej

Jing Wan

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Booked this hotel last year under Accor group, Mercure. However, they were aquired by Lykke during our stay.The half board option that we booked was really disappointing! We stayed 2 nights at the hotel & the food served was the same, despite having different menu. After staying in so many hotels that provide meal options, this is the first time i've experience this. 1st night, we had daily vegetable soup, the catch of the day (fish) & chicken breast pasta with mushroom sauce. 2nd night, daily vegetable soup was the same and the main course was supposed to be duck confit but we were told it was not available & we were given chicken breast with vegetable in the same mushroom sauce that was used for the pasta previous night! The reason given was that we did not reserve for the duck confit earlier. Regardless, the hotel should have allocated enough ingredients for the people who has booked half board. Also it doesnt seem to be full at the restaurant, so i wonder how many portions of duck confit did they prepare. The other option of catch of the day(fish is not fresh) was exactly the same as pervious night as well! We did feedback to the staff that night. I don't recommend to add on the half board option. There're better restaurants around the corner. The hotel rooms was clean nicely renovated. Drinking water provided. WC & shower is separated. No camera at room corridor.Coincidently, a cup of yellow liquid was placed right at our doorstep, not sure if it's a prank.
Svar från the reception 14 mars 2024
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,the reception

8/10 Bra

Ian

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good location and very comfortable
Bodde här 4 nätter i februari 2024
Svar från the reception 14 mars 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,the reception

10/10 Fantastiskt

Michael

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Location was amazing, the staff was great. Loved the morning breakfast. High quality European breakfast. Easy walk to busses for skiing. Bars, shopping, and restaurants all within a block to a few minutes walk. Would definitely stay again.
Bodde här 5 nätter i februari 2024
Svar från Mathilde 23 feb. 2024
Dear Michael,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Reception Team.

10/10 Fantastiskt

Billy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location, steps from shopping, eating, right beside the train station. Totally walkable. Bus pick up for skiing is right across the pedestrian bridge by train station. Would stay again!
Bodde här 3 nätter i februari 2024
Svar från Mathilde 23 feb. 2024
Dear Billy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Reception Team.

4/10 Dåligt

Bernard

Gillade inte: Personal och service och boendets skick och faciliteter
Spa and swimming pool not even finished!!! Your site was advertising and showing pictures of spa facilities, which is very very misleading. Gym is just for show, there was nothing there that can be of any use to average gym goer.
Bodde här 7 nätter i februari 2024
Svar från Hotel Lykke Team 24 feb. 2024
Dear Mr Bernard,Thank you for taking the time to share your feedback. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.Please note that our Spa will be open during the 2nd quarter of the year as it is written everywhere in our website and in our partners websites as well.We will be happy to welcome you again once the Spa is ready and offer you a complete wellness experience!Sincerely,Hotel Lykke Team

8/10 Bra

Vladyslav, Brooklyn

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Conveniently located in the center, next to the train station (very quite though). A bit of a waliking distance to the Ski bus stops, which might be a challenge with the skis. Half-board is available, but the menue doesn't change through the week. Ratger snall bathroom even by the European standards. Everything else and the stuff were excellent!
Bodde här 6 nätter i februari 2024
Svar från The reception 12 mars 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The reception

8/10 Bra

David

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2024
Svar från The reception 12 mars 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The reception

8/10 Bra

Jesús

Reste med familjen
Gillade: Personal och service och boendets skick och faciliteter
Ok
Bodde här 2 nätter i februari 2024
Svar från Enzo 13 feb. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Front Office

8/10 Bra

Ernst, Stuttgart

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Reichhaltiges Frühstückbuffet. Zimmer mit Balkon, leider etwas dunkel auf der Nordseite.
Bodde här 3 nätter i februari 2024
Svar från Flavie 13 feb. 2024
Dear Mrs XXX, Dear Mr XXX,Thank you for choosing the Lykke Slow Hôtel in Chamonix**** for your next stay!We are delighted to welcome you and offer you an unforgettable experience.Best regards,Front Office Team.

6/10 Okej

Craig

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Our stay
We were housed in a seperate building, room was clean but very basic. No milk for the coffee machine etc.
Bodde här 2 nätter i februari 2024
Svar från Front desk manager 13 feb. 2024
Dear Craig,Thank you for taking time to share your experience at Lykke hotel.Indeed, you wear located in the Mont Blanc Chalet, it's the renovated area. We would be really happy to have your feedback about our new room, why are they to basic for you?Can you recommend us something to improve them?Yes, there is no milk in your room with the coffee machine, the reason is because you don't have a fridge in the room. But is with pleasure that we can give you milk from the breakfast, you can also take your coffee, for free, directly on the breakfast coffee machine.We hope to see you for a new stay in Chamonix!Kind regards

8/10 Bra

EUNICE

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bon sejour
Le séjour etait excellent, bon acceuil, les équipements sont tops ! C'est dommage que le SPA est toujours en travaux par contre...
Bodde här 3 nätter i februari 2024
Svar från Flavie 13 feb. 2024
Cher Eunice, Merci d'avoir choisi le Lykke Slow Hôtel à Chamonix **** pour votre prochain séjour ! Nous sommes ravis de vous avoir accueilli et d'avoir pu vous offrir une expérience inoubliable.N'hésitez pas à revenir à partir du second semestre pour l'ouverture de notre Spa.Meilleures salutations, L'équipe de réception

10/10 Fantastiskt

JOAO

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i januari 2024
Svar från Flavie 13 feb. 2024
Dear Joao,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front office

10/10 Fantastiskt

Helge

Bodde här 4 nätter i januari 2024
Svar från Flavie 13 feb. 2024
Dear Helge,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 Dåligt

Irene

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Hotel is old with some rooms refurbished to a shabby, cheap decor, green carpet and cheap fixtures of a hostel. Standard rooms are small and not cozy. Lobby which supposedly has been upgraded, features plastic tree decor that belongs in a kindergarten. Awkward layout for breakfast, you’re either running into people or the plastic trees. Employees have no clue about directions. Stay away!!
Bodde här 4 nätter i januari 2024
Svar från General Manager 15 feb. 2024
Dear valued guest,Thank you for sharing your feedback with us, although we are deeply disappointed to hear about your experience. We sincerely apologize that your stay did not meet your expectations.We take your comments regarding the condition and decor of our rooms, as well as the layout of our lobby and breakfast area, very seriously. Your feedback will be carefully reviewed by our management team as we continuously strive to improve the overall experience for our guests.Furthermore, we apologize for any inconvenience caused by the lack of direction provided by our employees. We will ensure that our staff receives additional training to better assist our guests with directions and other inquiries.Please know that guest satisfaction is our utmost priority, and we regret that we were unable to provide you with a positive experience during your stay. We hope for the opportunity to regain your trust in the future.Warm regards,

10/10 Fantastiskt

Tangi

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Flavie 13 feb. 2024
Dear Tangi,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front office

4/10 Dåligt

M

Affärsresenär
Gillade: Renlighet och rummets bekvämlighet
Gillade inte: Personal och service
staff service was generally poor
Start were clueless (apart from Enzo, who was good)
Bodde här 3 nätter i januari 2024
Svar från General Manager 15 feb. 2024
Dear M,Thank you for sharing your feedback with us, although we are disappointed to learn that your experience fell short of your expectations. We apologize for any confusion or lack of clarity you encountered at the start of your stay. We appreciate your recognition of Enzo's efforts, and we will certainly pass along your kind words to him. Delivering exceptional service is our top priority, and we regret that we did not fully meet your needs on this occasion.Your feedback is invaluable to us as we continuously strive to improve our services. We hope for the opportunity to welcome you back in the future and demonstrate the high standards of service that we are capable of providing.Warm regards,

10/10 Fantastiskt

Umberto

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Foi muito bom, hotel é muito próximo ao centro. Fizemos tudo a pé. O atendimento maravilhoso , funcionários muito solícitos, café da manhã impecável. Volto com certeza
Bodde här 1 natt i januari 2024
Svar från Flavie 13 feb. 2024
Caro Umberto, Obrigado por ter escolhido o Lykke Slow Hotel em Chamonix **** para a sua estadia! Ficamos muito satisfeitos por saber que gostou do pessoal e do pequeno-almoço. O serviço ao cliente é muito importante para nós. Estamos ansiosos por o receber de novo no Lykke Hotel and Spa.com os melhores cumprimentos,Receção

10/10 Fantastiskt

OKHUI

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
1시에 얼리 체크인이 가능해서 일단 좋았어요. 숙소도 깔끔하고 쾌적했고, 몽블랑 뷰를 볼 수 있는 테라스는 환상적이었습니다.
Bodde här 2 nätter i januari 2024
Svar från Flavie 13 feb. 2024
Dear Okhui,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okej

Luciana

Reste med familjen
Gillade: Renlighet och personal och service
Family trip
Hotel with potential. Well located, friendly service, good breakfast, good beds. Problems encountered: I booked a double bed and two single beds. I received two single beds and a sofa bed. I complained and it was not resolved. Bathroom heater was broken, I also complained and it was not resolved. These are details that if only they had a counterpart on the hotel side, perhaps the impression would be different, but there was none.
Bodde här 2 nätter i januari 2024
Svar från Maeva 8 feb. 2024
Dear Luciana,First of all, we thank you to take time to share with us your experience at Lykke hotel.We notice that you asked for a double bed and two single. Following the hotel policy, we never guarantee a room because it's always possible to have a last time emergency that would prevent us to provide you what you asked for.In your situation, we didn't have a room with a real double beds and two single beds available for your stay, then the only option that we had was to provide you a double sofa bed. Since we open the Lykke hotel, we never had bad return about the sofa comfort, it can be really interesting for us to have your return on that point!About the bathroom heater, I thank you for your feedback. I will see with the services concerned to understand what happened.We hope that you will give us another chance to prove our desire to do well on a next reservation.Kind regards

10/10 Fantastiskt

Azmin, Petaling Jaya

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was perfect about the Hotel. From the friendly and informative staff (all of the front desk crew especially Matil, and 3 others, the fantastic breakfast buffet spread (halal sausages was a plus point for Muslims), the location is fantastic just 5 mins walking to the train station and 10 mins walking to town. We are thinking of coming back soon and hope to get the same room (room 104) again for that stay!
Bodde här 3 nätter i januari 2024
Svar från Flavie 13 feb. 2024
Dear Azmin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Fantastiskt

charles

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 5 nätter i januari 2024
Svar från Flavie 13 feb. 2024
Dear Charles,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Fantastiskt

Noam

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Great ski location
Great location. Very friendly staff. Breakfast was delicious. Access to ski lockers and rental at the hotel was great.
Bodde här 7 nätter i december 2023
Svar från Front Office 23 jan. 2024
Dear Noam,Thank you so much for your positive feedback! We're delighted to hear that our staff made a positive impression.The whole team would like to thank you for your kind words. It is an enchantment that you have enjoyed the access to the skishop and ski locker in our hotel. Thanks for choosing us and we can't wait to host you again. Best regards

4/10 Dåligt

Verifierad resenär

Bodde här 2 nätter i januari 2024
Svar från Front Office 23 apr. 2024
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,The reception

10/10 Fantastiskt

Viktoria Amble

Reste med familjen
Gillade: Personal och service och boendets skick och faciliteter
Very good service and great breakfast! Looking forward to the next trip when the spa opens.
Bodde här 3 nätter i januari 2024
Svar från Front Office 23 jan. 2024
Dear Viktoria, we thank you for taking your time to share your experience with us. We really appreciate for the positive feedback you gave to us. It was a pleasure to welcome you and we hope to see you again on your next visit to Chamonix. Have a great day! Best regards

6/10 Okej

Verifierad resenär

Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Hotel is not complete
We were in the new section which were still in construction and we had to cross thé Road for thé réception and thé breakfast Also the main lobby to get to our room look really sad and was too dark(not enough lights) The room we had give View of the Mountain but unfortunatly had construction site and Big container of trash thé price should have been lower for this reason Also it’s called hôtel and Spa but thé spa is not ready yet And service at réception is good but long But I think Next year they will maybe have finish construction and will have thé spa but for this year didn’t like my expérience there
Bodde här 3 nätter i december 2023
Svar från Maeva 8 feb. 2024
Dear guest,Thank you for taking the time for sharing your experience at Lykke hotel.Following your review, we are now building our new SPA. For these reasons, the main entrance of the building where you were located, is not the regular entrence. You are true and we agree with you, this entrance is not the best entrance ever, but we are trying to do our best until the real entrance will be finished.We hope that you will give us a new chance to prove you that we are trying to do our best to satisfy our guest.The SPA will be ready (if there are no construction problems) for this summer. Perhaps you would like to try it!Kind regards

8/10 Bra

hamad

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 7 nätter i december 2023
Svar från Flavie 13 feb. 2024
Dear Hamad,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 Dåligt

Antonia

Gillade: Renlighet
Gillade inte: Personal och service
Good rooms poor service and extras
The hotel did a poor job in communication. 1) They couldn’t provide parking and did not mention it before hand. FYI parking in Chamonix is a problem, on an avg day you have search for a about 30-45 minutes! 2) it calls itself Spa but there is no Spa. This is hidden in fine print that it will only open at the end of 2024. No one helps you incl. with the luggage. The staff has no clue on how to get around Chamonix to get to the slopes etc. All information provided was simply wrong. The rooms are actually good but the overall experience felt more like a hostel not a four star hotel.
Bodde här 4 nätter i december 2023
Svar från The reception 14 mars 2024
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,The reception

10/10 Fantastiskt

Daniel

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Liked the refurbed room great staff thanks
Bodde här 4 nätter i december 2023
Svar från GM 12 jan. 2024
Dear Daniel,Thank you so much for your positive feedback! We're delighted to hear that you enjoyed the refurbished room and that our staff made a positive impression.Your kind words are truly appreciated, and we'll be sure to pass on your compliments to our team. We're committed to providing exceptional service, and it's rewarding to know that we've succeeded in making your stay enjoyable.If there's anything else you'd like to share or if there are specific aspects you loved about the room that we should know about, please feel free to inform us.We look forward to hosting you again in the future. Thanks for choosing us!Warm regards,General Manager

10/10 Fantastiskt

Gabrielle

Gillade: Renlighet, personal och service och boendets skick och faciliteter
This is a great location as it is just a short walk to town and the lift. There was a bit of noise from people outside late at night but everything else was excellent. Staff was very accommodating and food was great.
Bodde här 3 nätter i december 2023
Svar från General Manager 12 jan. 2024
Dear Gabrielle,Thank you so much for taking the time to share your feedback, and we're thrilled to hear that you found our location to be great, with convenient access to the town and the lift.We appreciate your understanding regarding the noise outside late at night, and we'll certainly take note of this to see how we can further enhance the overall experience for our guests.It's wonderful to know that our staff was accommodating, and we're delighted that you enjoyed the food during your stay. Your positive comments are truly appreciated and serve as a great encouragement for our team.We look forward to the opportunity to welcome you back in the future. If there's anything specific you'd like us to address for your next visit, please feel free to let us know.Thank you once again for choosing us, and we appreciate your valuable feedback.Best regards,

10/10 Fantastiskt

Shola

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2023
Svar från GM 12 jan. 2024
Dear Shola,Thank you so much for taking the time to leave a positive review for our hotel. Your 10/10 rating is truly appreciated by our entire team.We are delighted to hear that your experience with us was satisfactory. Your satisfaction is our utmost priority, and it's always rewarding to know that we met your expectations.We look forward to the opportunity to welcome you back on your next visit. If you have any specific suggestions or feedback you'd like to share, please feel free to reach out. We are always open to hearing from our guests to continuously improve our services.Once again, thank you for choosing our hotel, and we can't wait to host you again.Best Regards,General Manager

10/10 Fantastiskt

ABDULLA

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel is clean and the staff are very friendly and location is nearby the shopping are and restaurant
Bodde här 1 natt i december 2023
Svar från General Manager 12 jan. 2024
Dear Abdulla,Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you had a fantastic experience at our hotel and that you found our facilities clean. It's also wonderful to know that our staff left a positive impression with their friendliness.We're pleased to be conveniently located near shopping areas and restaurants, making your stay even more enjoyable. Your satisfaction is our top priority, and we're delighted that we could meet your expectations.If there's anything else we can do to enhance your future visits or if you have any specific suggestions, please feel free to let us know. We look forward to hosting you again in the near future.Warm regards,

10/10 Fantastiskt

Nicholas

Bodde här 1 natt i december 2023
Svar från General Manager 12 jan. 2024
Dear Nicholas,Thank you so much for taking the time to leave a positive review for our hotel. Your 10/10 rating is truly appreciated by our entire team.We are delighted to hear that your experience with us was satisfactory. Your satisfaction is our utmost priority, and it's always rewarding to know that we met your expectations.We look forward to the opportunity to welcome you back on your next visit. If you have any specific suggestions or feedback you'd like to share, please feel free to reach out. We are always open to hearing from our guests to continuously improve our services.Once again, thank you for choosing our hotel, and we can't wait to host you again.Best Regards,

10/10 Fantastiskt

Ilona

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från GM 12 jan. 2024
Dear Ilona,Thank you so much for taking the time to leave a positive review for our hotel. Your 10/10 rating is truly appreciated by our entire team.We are delighted to hear that your experience with us was satisfactory. Your satisfaction is our utmost priority, and it's always rewarding to know that we met your expectations.We look forward to the opportunity to welcome you back on your next visit. If you have any specific suggestions or feedback you'd like to share, please feel free to reach out. We are always open to hearing from our guests to continuously improve our services.Once again, thank you for choosing our hotel, and we can't wait to host you again.Best Regards,General Manager

10/10 Fantastiskt

Karyn

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
After our long ride to Chamonix, the bus stopped right in front of this hotel! Friendly staff, comfortable roon.
Bodde här 1 natt i augusti 2023
Svar från Front Office 23 apr. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okej

Diane

Reste med familjen
Gillade: Renlighet
Gillade inte: Bekvämligheter
The hotel was nice but fell short of amenities advertisezed on the web site. The spa was in part of another hotel - the restaurant was closed. It was overpriced for what it is.
Bodde här 3 nätter i augusti 2023
Svar från Front Office 3 sep. 2023
Thanks you diane for your coment we will take in account your feels.