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Recensioner av Gale Chicago

2.5 out of 5
Gale Chicago
201 E Delaware Pl, Chicago, IL

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 404 av 1003 recensioner" "
8 - Bra i betyg. 326 av 1003 recensioner" "
6 - Okej i betyg. 132 av 1003 recensioner" "
4 - Dåligt i betyg. 90 av 1003 recensioner" "
2 - Väldigt dåligt i betyg. 51 av 1003 recensioner" "

8,4/10

Renlighet

8,4/10

Personal och service

6,8/10

Bekvämligheter

7,6/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

BIRGITTA

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
semesterresa
Underbar resa
Bodde här 8 nätter i oktober 2018

8/10 Bra

Verifierad resenär

Gillade: Renlighet och personal och service
Lyxigt centralt läge, men litet och slitet rum.
Trevligt hotell med centralt läge, trevlig personal. Kingsize bekväm säng, men rummet tyvärr i minsta laget. Det fanns ingen plats att lägga 2 resväskor på, utan att snubbla över dem. Badrummet slitet, skavt och mycket litet. Tyvärr får man inte checka in förrän kl 16.00 - vi anlände med långt nattflyg på förmiddagen och behövde fräscha upp oss, byta kläder. Dock fick vi lämna in väskorna där på förvaring, och "göra staden" trötta och ofräscha. Relativt dyrt för standarden, men det supercentrala läget var troligen det som gjorde priset högt.
Bodde här 1 natt i oktober 2018

8/10 Bra

Göran

Gillade: Renlighet, personal och service och rummets bekvämlighet
Strandade i Chicago
Trevligt hotell med bra läge, serviceinriktad personal. Bra pris med tanke på skicket och läget jämfört med andra i närområdet.
Bodde här 1 natt i oktober 2018

8/10 Bra

Adrian

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i oktober 2017

8/10 Bra

Edgardo Luis Rivera, Elyria

Reste i grupp
Gillade: Renlighet och personal och service
All good
Bodde här 2 nätter i oktober 2020

8/10 Bra

Margaret

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The room was nice, but heater did not work well, it was too hot in room!
Bodde här 1 natt i januari 2022

8/10 Bra

Kevin

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Overall was good, however was not base TV only stream so we count not used it.
Bodde här 2 nätter i december 2021

8/10 Bra

Marc

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Super location and nice quiet hotel. Missing some amenities, perhaps due to pandemic issues. No valet parking, no fridge or hair dryer in the room . Staff was very accommodating and hope they survive the pandemic. Would consider staying again.
Bodde här 3 nätter i december 2021

2/10 Väldigt dåligt

Asma

Reste med familjen
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Bad experience
No one to help with the luggage, The lady at The front desk was nice but I asked for a room with refrigerator,she said couldn't give me one with two beds . The room was awful !! Even they had some renovations I got very bad room with lots of damages ! the beds seems clean )the only good thing about it No place to hang the towels The carpet was so dirty The light was not bright enough Really hated when first entered,but my dad said we only needed it for the night let's sleep and rest !! Which was hard because of the bang sounds most of the time !!! Over all was bad experience for us I've been to soooo many hotels around the world ,and this is the second worst room we been in!!!
Bodde här 1 natt i december 2021

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2021
Svar från elia 24 dec. 2021
Thank you for choosing the gale!

10/10 Fantastiskt

Dmitriy

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Location
Bodde här 2 nätter i december 2021
Svar från elia 24 dec. 2021
Thank you for choosing the gale!

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Parking was an issue. Also room had 1 chair really, should always have 2. Tile on floor in bathroom was cracked.
Bodde här 1 natt i december 2021

10/10 Fantastiskt

Kierra

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2021
Svar från elia 20 dec. 2021
Thank you for choosing the gale!

8/10 Bra

Christina

Bodde här 2 nätter i december 2021
Svar från elia 20 dec. 2021
Thank you for staying with us!

8/10 Bra

Kali

Reste i grupp
Gillade: Personal och service och boendets skick och faciliteter
The property
Bodde här 1 natt i december 2021
Svar från elia 14 dec. 2021
We thank you for choosing the gale!

8/10 Bra

Diane

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice enough but hoped for better
Room lighting options were poor. Even with every light on the room was still dark. Bedside lighting was a lightbulb screwed into wall with no way to turn on/off without getting out of the bed. Room was clean though rather spartan. TV options way too complicated to figure out without dedicated studying - never did figure out how to get plain network TV so we could figure out what was going on (weather-wise) in the area. Good location for where we needed to be, quiet area but close to Water Tower etc. Found reasonable parking options through SpotHero.
Bodde här 1 natt i december 2021
Svar från elia 14 dec. 2021
Hello Diane, Thanks for your stay with us and for sharing your experience with other travelers. We are glad you enjoyed being so close to everything. Please rest assured we have addressed each of these points with the team to ensure we improve on this. We value your honest feedback.

10/10 Fantastiskt

sheena

Gillade: Renlighet, personal och service och rummets bekvämlighet
The service was great just the room had a little uncomfortable condition.
Bodde här 1 natt i december 2021
Svar från elia 14 dec. 2021
Thank you for the feedback. If you don't mind, I would like a little more information. Please reach out to me at emagana@meninhospitality.com

6/10 Okej

Andreas

Affärsresenär
Gillade: Personal och service
Gillade inte: Bekvämligheter
No coffee in the room, poor lighting in the room, we had to ask to have a desk
Bodde här 7 nätter i november 2021
Svar från elia 14 dec. 2021
Dear Andreas, We are working on bringing coffee machines back to the rooms. Also, there is a newly opened specialty coffee shop in the lobby (Angora) open daily. Thank you for sharing your constructive feedback!

10/10 Fantastiskt

daniel s

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Prefect location and good price.
Bodde här 1 natt i december 2021
Svar från elia 14 dec. 2021
Thank you for staying with us Daniel!

10/10 Fantastiskt

Ashlee

Bodde här 1 natt i december 2021
Svar från elia 14 dec. 2021
Thank you for staying with us Ashlee!

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Adequate stay
The hotel was very clean. The bed was comfortable. I was surprised there was no refrigerator in the room or coffee maker. I thought these were standard, but apparently not. The sink in the bathroom was VERY small, low and looked like it was hanging from the wall (slanted downward). The front desk was helpful when I had a question about a place to go for breakfast and how to get transportation.
Bodde här 1 natt i november 2021
Svar från elia 22 nov. 2021
Thank you for the feedback. We are working on bringing the mini refrigerators. We hope to have you back at the gale!

6/10 Okej

Jacqueline

Bodde här 1 natt i november 2021

10/10 Fantastiskt

David

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i november 2021
Svar från elia m. 17 nov. 2021
Thank you for choosing The Gale! We hope to have you back again soon!

10/10 Fantastiskt

ANNA

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Thumbs up
Great location, walking distance to shops and restaurants. The bathroom was large with a make up counter and mirror. The beds were very comfortable.
Bodde här 2 nätter i november 2021
Svar från elia 16 nov. 2021
Thank you for choosing The Gale. We hope to have you back soon!

6/10 Okej

estefania, miami

Reste med sin partner
Gillade inte: Personal och service och boendets skick och faciliteter
We rented a city view King room to be given a view of a building. Once we went in we also noticed the walls had paint coming off the walls, the wooden floors sounded once you walked in the room, there was a soda cap under the bed, and the sheets had a hole in them. My partner and I tried to make the best out of it as we were celebrating our 3 year anniversary, but were still very disappointed since we had high expectations for this hotel based on the reviews.
Bodde här 1 natt i november 2021
Svar från elia 14 dec. 2021
Dear estefania, I apologize for the inconvenience this has caused. I regret that we missed the mark and would like to make it up to you. Please reach out to me for a future stay at emagana@meninhospitality.com Kind regards, elia magaña

10/10 Fantastiskt

Braden

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
.
Bodde här 3 nätter i november 2021
Svar från elia 13 nov. 2021
We thank you for staying with us!

6/10 Okej

Kristen L

Reste i grupp, Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2021
Svar från elia 20 dec. 2021
We appreciate the rating. Thank you for choosing the gale!

10/10 Fantastiskt

Eduardo

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bueno todo
Bodde här 3 nätter i oktober 2021
Svar från Ann Olsson 6 nov. 2021
Gracias!!!

10/10 Fantastiskt

Mary

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great hotel. Great location. Be sure to ask for a recently renovated room.
Bodde här 2 nätter i oktober 2021
Svar från Ann Olsson 3 nov. 2021
I am so happy to hear that you enjoyed yourself here in Chicago and our newly renovated rooms! We welcome you to make yourself at home again anytime as we would love nothing more than the opportunity to welcome you again. Hurry back! Ann Olsson General Manager

10/10 Fantastiskt

Mary

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i oktober 2021
Svar från Ann Olsson 1 nov. 2021
Thank you for your awesome score! We hope we get to welcome you back soon! Hurry back!! Ann Olsson General Manager

6/10 Okej

Susan

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Difficulties from the Start
Our stay started out very bad. The original room was very small, but I was moved to a larger room in about 3 hours of my arrival. There was no bell man on staff, and how to deal with my own baggage. Also, our TV, which was only streaming services, was not working for the first day due to lack of internet. Fortunately, I do subscribe to streaming services, but couldn't get any local network stations. Very upsetting. On the 2nd day of our stay, the toilet kept clogging up and had to have the toilet plunged several times. Finally on day 3 they moved us to another room and did send a houseman to move our things. This was all very upsetting as my sister was recovering from surgery, the reason for my stay. I will say though that the Manager on Duty, Ann, did respond well to all of our concerns, which would be the only reason I would return to this hotel.
Bodde här 7 nätter i oktober 2021
Svar från Ann Olsson 1 nov. 2021
Dear Susan, I am so sorry for all the issues you experienced in the beginning, but glad we got it resolved! It truly was a joy to have you and your sister here and I hope she is doing better! I really hope you two will come back another time as we would love to see you again! Take care!! Ann Olsson General Manager

10/10 Fantastiskt

Benedicte

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I had such a great experience. The staff was amazing and I’ll definitely be coming back
Bodde här 3 nätter i oktober 2021
Svar från Ann Olsson 1 nov. 2021
Thank you for your awesome review!! We would love nothing more than to see you back here soon!! Stay warm! Ann Olsson General Manager

10/10 Fantastiskt

MARGARET, WILLIAMSVILLE

Bodde här 3 nätter i oktober 2021

4/10 Dåligt

Deborah

Affärsresenär
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Will not stay there again. The staff was polite but unresponsive to my issues. There was a constant tapping noise, but worse was the sewer smell coming from the bathroom/toilet. My two nights were horrible with the noise nonstop during the night and stench that filled the room.
Bodde här 3 nätter i oktober 2021
Svar från Ann Olsson 1 nov. 2021
We thank you for choosing to stay at the Gale Chicago while visiting Chicago and for taking time to provide feedback regarding your recent stay with us! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. Yours Sincerely, Ann Olsson General Manager

10/10 Fantastiskt

Gerald

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
.
Bodde här 2 nätter i oktober 2021
Svar från Ann Olsson 25 okt. 2021
Thanks for your awesome rating!

8/10 Bra

Marco

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
New way of travel???/
Overall our stay at the Gale Hotel was good. Just a little more transparency with what staying at the hotel entails. There's no housekeeping everyday, housekeeping is offered every 3 days. If you do ask for anything they do accommodate you. Also, to watch TV in the room they only offer Roku and while they have a guest account function that you could find some options, I imagine, this is the trend travelling is going to in the future. Again, our stay at the Gale overall was good. Just a heads up as to what the guests should expect would be appreciated. One more thing, parking at the garage could be a headache, maybe try the parking garage across the street, that had attendants at the entrance, i imagine it would be easier with them telling you if it's full or not.
Bodde här 5 nätter i oktober 2021
Svar från Ann Olsson 25 okt. 2021
Dear Marco, Thank you so much for taking the time to review our hotel and provide honest feedback. I agree the ROKUs are bit difficult and I am working with comcast at this very moment to get regulars TV channels back! It is our hope that you might consider joining us again in the months ahead as we would love nothing more than the opportunity to welcome you again. Yours Sincerely, Ann Olsson General Manager

4/10 Dåligt

Maria Isabel

Reste med familjen
Gillade inte: Renlighet
El servicio de recepción muy bueno , pero en cuanto a la habitación no hicieron la limpieza hasta que lo solicitamos así como proveernos de artículos de limpieza y toallas , siendo que es un servicio que va implícito en el precio que se pagó . La ubicación excelente
Bodde här 4 nätter i oktober 2021
Svar från Ann Olsson 25 okt. 2021
Dear Maria Isabek, Thank you for providing us with your feedback! The Michigan Avenue is home to some of the most fabulous dining and shopping experiences in Chicago and glad to hear you enjoyed being right in the center of it all. Please feel free to visit us again anytime and we hope to see you very soon. Yours Sincerely, Ann Olsson General Manager

10/10 Fantastiskt

Andrea

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wonderful stay, perfect location. Ann is amazing, she really cares about her guests!
Bodde här 2 nätter i oktober 2021
Svar från Ann Olsson 24 okt. 2021
Andre! Thank you for your review! Both me and the team love having you here and we hope to see you back soon!! Hurry back! Ann Olsson General Manager

8/10 Bra

Sara

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
Bodde här 1 natt i oktober 2021

4/10 Dåligt

Susan

Affärsresenär, Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property is located in a great area next to all the major shops, but after seeing our room it was obvious this was the only good thing. The room was dirty with finger prints and cup stains everywhere. There was a dirty microwave, no refrigerator or coffee maker. The walls have multiple scratches and pieces of drywall missing. The only things clean was the over bleached bedding. Oh and the staff was extremely rude. The parking attendant made rude remarks and was especially sarcastic. I will not be staying here again. The lower price is not worth it!
Bodde här 1 natt i oktober 2021
Svar från Ann Olsson 18 okt. 2021
We thank you for choosing to stay at the Gale Chicago while visiting Chicago and for taking time to provide feedback regarding your recent stay with us! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. Yours Sincerely, Ann Olsson General Manager

8/10 Bra

Yasmeen

Bodde här 2 nätter i oktober 2021

8/10 Bra

Zhanna

Affärsresenär
Gillade: Personal och service och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
it is nice stay, with friendly staff
it is a good location, and could have much charm... the room however was nothing like posted photos. there are might be some room has been remodeled and some not. even though i booked a suite (showing beautiful photo), hoping for an 'boutique' hotel experience, it looked tiered and worn out. personal were super friendly and accommodating. Lobby area has a charming windows and set up with a cozy coffee shop.
Bodde här 1 natt i oktober 2021
Svar från Ann Olsson 11 okt. 2021
We thank you for choosing to stay at the Gale Chicago while visiting Chicago and for taking time to provide feedback regarding your recent stay with us! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. Almost all of our rooms have been renovated, we have 2 more floors to go.... I am not sure if you were in an unrenovated room but it sounds like it. I would love to welcome you back a discounted rate and an upgraded room so you can experience what we are all about! Please contact me at aolsson@meninhospitality.com. It is our hope that you might consider joining us again in the months ahead as we would love nothing more than the opportunity to welcome you again. Yours Sincerely, Ann Olsson General Manager

10/10 Fantastiskt

Paula

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location and beautiful hotel
Bodde här 1 natt i oktober 2021
Svar från Ann Olsson 11 okt. 2021
Thank you for this awesome review! Hope to see you back soon!! Ann Olsson General Manager

10/10 Fantastiskt

Judith Ann

Reste i grupp
Gillade: Renlighet och personal och service
Beautiful property. Excellent location. Very comfortable beds and pillows!
Bodde här 1 natt i oktober 2021
Svar från Ann Olsson 4 okt. 2021
What an honor to receive such a nice review from you. We are thrilled that you had a great time with us! Please feel free to visit us again anytime and we hope to see you very soon. Until then! Ann Olsson General Manager

8/10 Bra

Barbara

Gillade: Renlighet och rummets bekvämlighet
Gale hotel
Toilet needs fixing and they forgot to put the threshold going from bathroom to bedroom so I kept getting pricked. Looked like they were in the throws of decorating and we interupted them! We were told we'd have a view but not really. We upgraded to a suite so place was spacious. Bed was very comfy. Service was great,tho, especially barrista at coffee shop! Location was great!
Bodde här 3 nätter i september 2021
Svar från Ann Olsson 4 okt. 2021
Thank you for sharing this review as it helps us to understand what you most loved about our hotel and how we might have elevated the experience even further. I am so happy to hear you had a good time in Chicago and that the team took good care of you! Our entire team loved having you with us, and we are all anxiously awaiting your return. Hurry back! Yours Sincerely, Ann Olsson General Manager

8/10 Bra

gayle

Gillade: Renlighet och personal och service
Bodde här 3 nätter i september 2021

4/10 Dåligt

James

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The lighting in the room was terrible (except in the bathroom it was good). It was impossible to read after dark, the rooms seemed designed for coolness and not really for comfort. The TV did not work unless you logged into a streaming service on your personal account. No refrigerator (it looked like it was removed. Very noisy, including hearing people on the street below our 8th floor room. Also the room smelled like weed even though there was a sign in the room saying the entire hotel was non-smoking. Parking was a hassle and you needed to request a change of towels (totally fine, however, it wasn't communicated to us when we arrived or through any messages in the room. Way over priced considering the state of the room. Please new beside lamps!
Bodde här 2 nätter i september 2021
Svar från Ann Olsson 1 okt. 2021
We thank you for choosing to stay at the Gale Chicago while visiting Chicago and for taking time to provide feedback regarding your recent stay with us! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. Yours Sincerely, Ann Olsson General Manager

8/10 Bra

Martin

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent service, fantastic shower, but the elevator was a bit slow.
Bodde här 1 natt i september 2021
Svar från Ann Olsson 29 sep. 2021
Thank you for a great review!! Hope to have the pleasure of welcoming you back soon!! All the best! Ann Olsson General Manager

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Courteous and Clean
The staff was courteous. They were able to accommodate an early check in. The room was clean and modern. The hallways and elevators were clean. It was a great mini getaway in the city for 1 day. I’d definitely go back.
Bodde här 1 natt i september 2021
Svar från Ann Olsson 23 sep. 2021
What an honor to receive such a nice review from you. We are thrilled that you had a great time with us! As you have noted, our colleagues take great pride in ensuring that every guest has an exceptional experience at our hotel and we trust that you felt well taken care of from the moment that you entered our front doors. Please feel free to visit us again anytime and we hope to see you very soon. Until then! Ann Olsson General Manager

10/10 Fantastiskt

Amber

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Don’t listen to all those negative reviews. This place is wonderful ! I love the location, the room was clean and very appealing. The staff were very helpful in every way and the coffee shop makes some wonderful lattes. *I got iced white mocha and lavender lattes with oatmilk every morning, soo good. This place is wonderful, especially if you’re looking for an authentic Chicago feel.
Bodde här 7 nätter i september 2021
Svar från Ann Olsson 21 sep. 2021
What an honor to receive such a nice review from you. We are thrilled that you had a great time with us! As you have noted, our colleagues take great pride in ensuring that every guest has an exceptional experience at our hotel and we trust that you felt well taken care of from the moment that you entered our front doors. I am also glad you loved our new coffee shop Angora! Please feel free to visit us again anytime and we hope to see you very soon. Until then! Yours Sincerely, Ann Olsson General Manager