Reception

Recensioner av Hampton Inn Chicago Downtown/N Loop/Michigan Ave

3 out of 5

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 567 av 1073 recensioner" "
8 - Bra i betyg. 264 av 1073 recensioner" "
6 - Okej i betyg. 141 av 1073 recensioner" "
4 - Dåligt i betyg. 53 av 1073 recensioner" "
2 - Väldigt dåligt i betyg. 48 av 1073 recensioner" "

8,6/10

Renlighet

8,8/10

Personal och service

8,2/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

8/10 Bra

Linda

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Customer Service 6 dec. 2023
Thank you for the amazing rating, Linda!We are excited to see that you had an enjoyable experience at Hampton Inn Chicago Downtown/N Loop/Michigan Ave. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

10/10 Fantastiskt

Ulf

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i september 2022
Svar från Customer Service 8 sep. 2022
Thank you for taking the time to leave this wonderful rating, Ulf! We hope to see you again soon at Hampton Inn Chicago Downtown/N Loop/Michigan Ave so we can share yet another amazing experience!

10/10 Fantastiskt

Agnetha

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra läge i The Loop
Bra läge i The Loop och fina ganska små rum. Bra frukost. Nära The Orange Line.
Bodde här 2 nätter i januari 2022
Svar från Customer Service 28 jan. 2022
Tack för denna fina recension, Agnetha! Vi är glada över att veta att din tid på Hampton Inn Chicago Downtown/N Loop/Michigan Ave var så trevlig! Vi strävar efter att erbjuda en utmärkt upplevelse för alla våra gäster så vi är glada att du kunde dra nytta av vårt bekväma läge och frukosterbjudanden. Vi ser fram emot att snart ta emot dig igen för ännu en oförglömlig upplevelse! Tack igen för feedbacken!

10/10 Fantastiskt

Maria Isabel

Bodde här 4 nätter i april 2024
Svar från Customer Service 21 apr. 2024
Thank you for this excellent rating, Maria!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Hampton Inn Chicago Downtown/N Loop/Michigan Ave! We'd love to host you again someday for yet another unforgettable visit.

6/10 Okej

Lily

Reste med familjen
Gillade inte: Renlighet
The location is great!!! However; my room 1507 was not clean. The bed/ pillow sheets have not been changed for a longggg time. There was some type of lipstick on my pillow. The showers didn’t work good either
Bodde här 1 natt i april 2024
Svar från Customer Service 17 apr. 2024
Lily, thank you for sharing your experience. It's fantastic to hear that our strategic location in the city met your expectations. However, it's regrettable that we fell short when it comes to cleanliness and the functionality of amenities. Quality control and customer satisfaction are of the utmost importance to our team, and your feedback is crucial in helping us improve. We hope to have another opportunity to enhance your stay in the future.

10/10 Fantastiskt

Sally Ann

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från Customer Service 16 apr. 2024
Sally, we're thrilled to see your high rating following your stay at Hampton Inn Chicago Downtown/N Loop/Michigan Ave. It's wonderful to know we fulfilled your expectations. We eagerly await your return for another exceptional experience.

10/10 Fantastiskt

Brian, Westby

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Customer Service 12 apr. 2024
Thanks, Brian! It's outstanding your time at Hampton Inn Chicago Downtown/N Loop/Michigan Ave was fantastic. We can't wait until your next visit!

6/10 Okej

Sarah

Gillade: Personal och service
Bodde här 1 natt i april 2024
Svar från Customer Service 9 apr. 2024
Sarah, it seems that your recent visit was a mixed experience, as indicated by your rating. We value your feedback, and invite you to share further information if you wish, so we can work on providing a more fulfilling experience next time. Your insights help us enhance our guest experience. Here's hoping to have another opportunity to serve you better in the future.

2/10 Väldigt dåligt

Heather

Gillade inte: Renlighet och personal och service
Bodde här 2 nätter i januari 2024
Svar från Customer Service 9 apr. 2024
We appreciate the feedback, Heather.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

8/10 Bra

Rachid

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hôtel très bien situé, de nombreux restaurants aux alentours, points d’intérêts très proches, personnel sympathique et chambre propre.
Bodde här 3 nätter i mars 2024
Svar från Customer Service 3 apr. 2024
Rachid, c'est merveilleux d'apprendre que vous avez trouvé l'emplacement du Hampton Inn Chicago Downtown/N Loop/Michigan Ave à votre goût, entouré de nombreux restaurants et à proximité de points d'intérêt. Nous sommes heureux que les membres de notre équipe aient été sympathiques et que votre chambre soit propre. Nous sommes impatients de vous accueillir à nouveau lors de votre prochaine visite à Chicago.

8/10 Bra

John

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Facility was fine. Staff forgot to check on room. We asked for more towels and they responded quickly.
Bodde här 3 nätter i mars 2024
Svar från Customer Service 26 mars 2024
John, we're glad to hear you found the Hampton Inn Chicago Downtown/N Loop/Michigan Ave up to mark. We appreciate your understanding regarding the towel request and thank you for highlighting our team's swift response. We hope to welcome you back in a future visit, ensuring even smoother experiences.

2/10 Väldigt dåligt

Ikjot

Gillade inte: Renlighet och personal och service
.
Bodde här 1 natt i mars 2024
Svar från Customer Service 24 mars 2024
We appreciate your feedback, Ikjot.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

10/10 Fantastiskt

Siyoung

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Too many good things to say. Next time I visit Chicago, this is where I'll stay.
Bodde här 1 natt i mars 2024
Svar från Customer Service 21 mars 2024
Siyoung, we're thrilled to read your positive sentiments. It's wonderful to know that the Hampton Inn Chicago Downtown/N Loop/Michigan Ave exceeded your expectations, and you're considering returning for your future trips to Chicago. We're looking forward to welcoming you back.

10/10 Fantastiskt

Caroline

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great stay in downtown Chicago. Easy access to everything we wanted to see. Good breakfast and helpful staff. Thank you.
Bodde här 3 nätter i mars 2024
Svar från Customer Service 15 mars 2024
Caroline, it's delightful to hear you had a quality experience at Hampton Inn Chicago Downtown/N Loop/Michigan Ave. Your kind words about our convenient location, tasty breakfast, and supportive team members are truly appreciated. We aim to provide an enjoyable visit for all our guests. Thank you for choosing us, and we hope to welcome you back soon.

10/10 Fantastiskt

Stephen John

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The Art Deco architecture, the convenient location for the Blue Line and the substantial breakfast buffet.
Bodde här 1 natt i mars 2024
Svar från Customer Service 14 mars 2024
Stephen, it's wonderful to hear that you appreciated the unique architectural design of Hampton Inn Chicago Downtown/N Loop/Michigan Ave, as well as its proximity to the Blue Line. We're particularly thrilled the generous breakfast buffet hit the mark. We aim to offer a memorable experience, and your words tell us we're on the right track. We hope to welcome you back for another visit soon.

10/10 Fantastiskt

Laura

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i januari 2024
Svar från Customer Service 12 mars 2024
Laura, we're thrilled to learn you had a splendid stay at Hampton Inn Chicago Downtown/N Loop/Michigan Ave. It was our pleasure to serve you and we can't wait to welcome you back for another memorable experience. Thank you for your rating!

10/10 Fantastiskt

Sandra, Brooklyn

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Customer Service 11 mars 2024
Sandra, thank you for your stellar rating of Hampton Inn Chicago Downtown/N Loop/Michigan Ave. We're thrilled that your stay met your expectations. Come back and visit us again soon!

10/10 Fantastiskt

Kaylee

Bodde här 4 nätter i februari 2024
Svar från Customer Service 27 mars 2024
Kaylee, thank you for choosing to stay at Hampton Inn Chicago Downtown/N Loop/Michigan Ave. We appreciate your positive support and we're thrilled to know you had a great experience. We look forward to the opportunity to welcome you again in the future.

4/10 Dåligt

Soumilee

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Except for the staff who were very nice to us and helped us out, first set of room we were given were dirty and not cleaned after previous occupants. When we were given the second room after, the rooms were less messy but still had stains and trash everywhere. The valet service was nice and front desk was prompt but the property and rooms were horrible. Cant believe its happening at a Hamptons, that too Downtown Chicago!
Bodde här 1 natt i mars 2024
Svar från Customer Service 3 mars 2024
Soumilee, we appreciate your time to share your experience. It's wonderful to hear that our team members were pleasant and helpful during your stay. We regret to know that the accommodation did not meet your expectations and you encountered certain issues with the cleanliness. We take these matters seriously as we strive to maintain a high standard for our rooms. Your feedback is valuable and helps us target improvements. We hope to have the chance to demonstrate our dedication to guest satisfaction on a future visit.

10/10 Fantastiskt

Derek, Barceloneta

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excelente y conveniente localizacion. El hotel queda muy cerca de restaurantes, parques, atracciones de la ciudad y estaciones de tren. Cuarto limpio, buen menu de desayuno y trato amable por parte del personal de la recepcion.
Bodde här 3 nätter i december 2023
Svar från Customer Service 29 feb. 2024
Derek, es maravilloso saber que la excelente ubicación del Hampton Inn Chicago Downtown/N Loop/Michigan Ave resultó beneficiosa para usted. Nos alegra que haya disfrutado de la proximidad a varias atracciones, restaurantes y transporte de la ciudad. Es un placer escuchar elogios por nuestras habitaciones limpias, nuestra variada oferta de desayuno y nuestro afable equipo de recepción. Valoramos su reseña de primer nivel y esperamos su regreso.

10/10 Fantastiskt

Bayley

Gillade: Renlighet, personal och service och boendets skick och faciliteter
.
Bodde här 4 nätter i februari 2024
Svar från Customer Service 28 feb. 2024
Thank you for sharing your perfect rating with us, Bayley!It's wonderful to see how much you appreciated your time at Hampton Inn Chicago Downtown/N Loop/Michigan Ave! We want everyone to feel right at home at Hampton Inn Chicago Downtown/N Loop/Michigan Ave. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 Fantastiskt

Abdullah

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Customer Service 26 feb. 2024
Abdullah, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Hampton Inn Chicago Downtown/N Loop/Michigan Ave!

4/10 Dåligt

Angel

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från Customer Service 25 feb. 2024
We appreciate the feedback, Angel.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 Fantastiskt

Maria F., Northville

Very good
Bodde här 1 natt i februari 2024
Svar från Customer Service 21 feb. 2024
Thank you for the 5 out of 5 rating, Maria!We're thrilled to see how much you enjoyed staying at Hampton Inn Chicago Downtown/N Loop/Michigan Ave. We look forward to hosting you again in the near future! Thank you again for sharing.

2/10 Väldigt dåligt

ROHIT

Reste i grupp
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The AC makes a lot of noise. The beds are very itchy. The bathroom bathtub leaks when showers. I wish I can get a refund.
Svar från Customer Service 20 feb. 2024
Rohit, we regret to hear about the challenges you faced during your stay concerning the air conditioning, bedding, and bathroom facilities. Please note, we are dedicated to resolving any issues promptly to ensure a comfortable stay. Regarding your refund request, it's best to contact Expedia, as they handle the bookings and payments. We value your feedback and will work diligently to improve.

8/10 Bra

Thomas

Gillade: Personal och service och bekvämligheter
breakfast was good, lots of things broken in our room (toilet ran, clogged shower drain, sink water only ran hot)
Bodde här 3 nätter i februari 2024
Svar från Customer Service 20 feb. 2024
Thomas, thanks for your positive remarks about our breakfast at Hampton Inn Chicago Downtown/N Loop/Michigan Ave. We offer our sincere apologies for the inconveniences you experienced in your room. Our team members are constantly working to rectify any issues to ensure the comfortable stays our guests deserve. We appreciate your understanding and hope to have you with us again for an improved experience.

8/10 Bra

Katie

Bodde här 1 natt i februari 2024
Svar från Customer Service 22 mars 2024
Katie, thank you for selecting the Hampton Inn Chicago Downtown/N Loop/Michigan Ave and for choosing to rate us. Your 4-star rating is valued, and we're thrilled you had a pleasant time with us. Should your travels bring you back to the Windy City, we'd be delighted to welcome you again.

8/10 Bra

Katerina

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The Hampton is located in a very safe and convenient location that close to public transportation. The hotel offers modern and stylish decor, along with a clean and friendly atmosphere. The breakfast was constantly well stocked, as well. The one issue that I had was in relation to outdoor noise. The hotel seemed to only noise-proof the interior walls as there was lots of street-noise. All the horns and sirens sounded as if they were happening right next to me even though I was on the 11th floor. I've stayed in big cities before and did not have this issue, so I don't think it's due to the hotel's central location. If you're a light sleeper this could be a problem.
Bodde här 3 nätter i februari 2024
Svar från Customer Service 15 feb. 2024
Katerina, thank you for sharing your experience at Hampton Inn Chicago Downtown/N Loop/Michigan Ave. We're pleased that you enjoyed our ideal location, tasteful decor, and commitment to cleanliness and friendliness. We take note of your observation about the exterior noise, and appreciate such constructive insights to enhance our features. If your travels bring you back to the bustling city, we'd be more than thrilled to welcome you once again and strive for a much peaceful visit.

10/10 Fantastiskt

Claudio

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Todo estuvo perfecto, solo remodelaría un poco el Lobby, pero del resto todo estuvo muy bien!
Bodde här 3 nätter i februari 2024
Svar från Customer Service 13 feb. 2024
Claudio, gracias por tomarte el tiempo de compartir tu experiencia en el Hampton Inn Chicago Downtown/N Loop/Michigan Ave. Es maravilloso saber que todo fue perfecto para ti. También apreciamos sus comentarios sobre nuestro lobby y ciertamente consideraremos esta perspectiva para mejoras continuas. Esperamos volver a verte pronto.

8/10 Bra

DIana Maria RAMIREZ

Bodde här 3 nätter i februari 2024
Svar från Customer Service 22 mars 2024
Thank you for the great rating, Diana!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Hampton Inn Chicago Downtown/N Loop/Michigan Ave. We'd like to share an even better experience with you soon.

10/10 Fantastiskt

Lisa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Clean, friendly staff with a decent breakfast
Bodde här 1 natt i januari 2024
Svar från Customer Service 8 feb. 2024
Lisa, we're thrilled to know you appreciated the cleanliness, the friendly team members, and enjoyable breakfast at Hampton Inn Chicago Downtown/N Loop/Michigan Ave. Your positive feedback truly brightens our day. We hope to have the pleasure of serving you again soon.

2/10 Väldigt dåligt

Christopher, Avon Lake

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i februari 2024
Svar från Customer Service 8 feb. 2024
Christopher, it's regrettable to note your recent experience was not as expected. We welcome any specific feedback that may help us improve our services. Customer satisfaction is our utmost priority, and we strive to ensure everyone feels welcome and comfortable during their stay with us.

10/10 Fantastiskt

Rashmi

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good
Bodde här 3 nätter i februari 2024
Svar från Customer Service 7 feb. 2024
Rashmi, it's fantastic to hear that you had a positive encounter at Hampton Inn Chicago Downtown/N Loop/Michigan Ave. We appreciate you taking the time to share this succinct praise. Looking forward to welcoming you back for another pleasant stay in the future.

10/10 Fantastiskt

Ashley

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was in a great location and the staff was pleasant. The room was clean and the shower hot.
Bodde här 2 nätter i februari 2024
Svar från Customer Service 6 feb. 2024
Ashley, thank you for sharing your wonderful experience at the Hampton Inn Chicago Downtown/N Loop/Michigan Ave. It's delightful to hear you appreciated our excellent location, welcoming team members, and the cleanliness of your room. Your feedback is appreciated, and we hope to welcome you back very soon.

10/10 Fantastiskt

Martha

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very helpful staff at the front desk. Charming vintage Art Deco lobby. Quiet location very close to Michigan Avenue and easy access to the Loop. Easy walk to the hotel from CTA trains that serve O'Hare and Midway. (If you have luggage, it is better to get off the Orange Line at Clark/Lake and walk an extra two blocks because that station has an elevator and escalators. The State/Lake station for the Orange Line only has stairs.) I would definitely stay here again.
Bodde här 4 nätter i januari 2024
Svar från Customer Service 5 feb. 2024
Martha, it's fantastic to hear that our team members at the front desk were of great help to you. We're thrilled you appreciated our vintage Art Deco interior and beneficial location near Michigan Avenue. It is always welcoming to know that our accessibility to various transports has proved useful to our guests. Your kind words about considering to revisit the Hampton Inn Chicago Downtown/N Loop/Michigan Ave are truly valued. We eagerly await the opportunity to serve you again.

10/10 Fantastiskt

Roberta

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The hotel was nice enough…the room was just right. But that bartender!!!!!!!! We dig you Akeem. He makes the entire stay!
Bodde här 4 nätter i januari 2024
Svar från Customer Service 2 feb. 2024
Roberta, it's wonderful to hear that you enjoyed your stay at Hampton Inn Chicago Downtown/N Loop/Michigan Ave. Your compliments towards Akeem are greatly appreciated - he's indeed a cherished part of our team! It's his zeal that truly elevates the experiences of our guests. We're looking forward to welcoming you back.

2/10 Väldigt dåligt

Edgar

Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 4 nätter i januari 2024
Svar från Customer Service 1 feb. 2024
Edgar, it's disappointing to learn that your stay didn't meet your expectations. We strive to deliver great experiences and we're sorry you felt this wasn't the case. We're eager to understand more about your visit and how we could improve. Please feel free to reach out to us at your earliest convenience.

6/10 Okej

Elias

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
La limpieza la hicieron 3 dias despues de q estuvimos
Bodde här 4 nätter i januari 2024
Svar från Customer Service 30 jan. 2024
Elías, agradecemos tus comentarios. Parece que puede haber habido un retraso en los servicios de limpieza durante su estancia. Hemos tomado nota de esta observación y la comunicaremos directamente a los miembros de nuestro equipo de limpieza. Se esfuerzan continuamente por brindar un servicio oportuno. Esperamos que su próxima estancia con nosotros cumpla plenamente con sus expectativas.

8/10 Bra

Rune

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 4 nätter i januari 2024
Svar från Customer Service 30 jan. 2024
Rune, thank you for your recent visit at Hampton Inn Chicago Downtown/N Loop/Michigan Ave. We're pleased that you rated us positively, indicative of having a pleasant experience. We hope to welcome you back on your next visit to Chicago, and strive to make your next experience a full-star one.

10/10 Fantastiskt

Alan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Comfortable Art Deco hotel
The Hampton Inn is located in the AAA historic building (1928)..a classic Art Deco masterpiece. Perfect location near Michigan Avenue. Room was small but well designed and comfortable. Typical Hampton breakfast. Highly recommended
Bodde här 2 nätter i januari 2024
Svar från Customer Service 30 jan. 2024
Alan, thank you for sharing your experience at Hampton Inn Chicago Downtown/N Loop/Michigan Ave. We're delighted to hear you appreciated the historic charm of our building and found our location perfect for your needs. Your comments about the room's design and comfort, as well as our breakfast, are truly valued. We're excited to be your highly recommended choice and look forward to seeing you again.

6/10 Okej

Rebecca

Gillade inte: Renlighet
Bodde här 2 nätter i januari 2024
Svar från Customer Service 26 jan. 2024
Thank you for taking the time to share your feedback, Rebecca.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

8/10 Bra

Oliver

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
.
Bodde här 1 natt i december 2023
Svar från Customer Service 25 jan. 2024
Thanks for the great rating, Oliver!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Hampton Inn Chicago Downtown/N Loop/Michigan Ave soon, we'd love to have you back!

10/10 Fantastiskt

Nathania

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i januari 2024
Svar från Customer Service 24 jan. 2024
Nathania, we're thrilled to see your five-star rating! It brings us great joy to know you enjoyed your stay at the Hampton Inn Chicago Downtown/N Loop/Michigan Ave. We appreciate you choosing our hotel and are looking forward to your next visit. Safe travels until then.

4/10 Dåligt

Verifierad resenär

Gillade inte: Rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från Customer Service 22 jan. 2024
We appreciate you sharing your concerns with us.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

2/10 Väldigt dåligt

Ugochukwu

Bodde här 1 natt i januari 2024
Svar från Customer Service 10 feb. 2024
We appreciate you taking the time to share your feedback, Ugochukwu.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

6/10 Okej

Maija

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet och bekvämligheter
The location was good and personnel was kind. The room was really cold though and untidy. It was also very noisy.
Bodde här 2 nätter i januari 2024
Svar från Customer Service 21 jan. 2024
Maija, thank you for sharing your experience. It's wonderful to hear that you appreciated our convenient location and our kind team members. However, we regret that certain aspects of your stay did not align with your expectations. Concerning your comments regarding room temperature, cleanliness, and noise concerns, we strive to provide a comfortable and serene environment for our guests and it seems we fell short of that during your stay. Rest assured that these concerns will be addressed with the necessary departments. We value your feedback and hope to better serve you in the future.

4/10 Dåligt

Shannon

Reste i grupp, Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Hotel is not in great condition, floors and carpets dirty. Our room heater was making a lot of noises, hotel staff said they were aware. Sheets had hairs on them and looked like they hadn’t been ch aged before we go there (they did come up to give us new sheets after request), fridge had food in it from previous people. Hotel bar was closed, staff said maybe for a few days. Sheets scratchy but bed was comfortable. Breakfast was pretty good.
Bodde här 1 natt i januari 2024
Svar från Customer Service 20 jan. 2024
Shannon, it's disappointing to hear that your experience was not up to par due to various challenges surrounding the room's upkeep and amenities. It's not the level of service we aim for and we genuinely apologize for any inconvenience caused. We're glad to hear, though, that you found the bed comfortable and enjoyed our breakfast offering. Your points of feedback are valuable as they are beneficial in aiding us to improve where we can. We aspire to provide nothing but the best experience for our guests, so we hope for a chance to better serve you in the future.

8/10 Bra

David, Omaha

Bodde här 1 natt i januari 2024
Svar från Customer Service 21 jan. 2024
Thank you for the 4-star rating, David!It's great your time at Hampton Inn Chicago Downtown/N Loop/Michigan Ave was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

2/10 Väldigt dåligt

Edgar

Gillade inte: Renlighet och personal och service
The heat
Bodde här 4 nätter i januari 2024
Svar från Customer Service 20 jan. 2024
Edgar, we regret to hear that you encountered challenges with the room temperature during your stay. A comfortable environment is integral to an enjoyable stay and we are committed to ensuring this for all our guests. We have shared your feedback with our maintenance team to ensure all temperature control units are working optimally. We appreciate your review as it helps us improve and hope to have the opportunity to better serve you in the future.

8/10 Bra

Artur

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Customer Service 17 jan. 2024
Artur, thank you for choosing to stay at Hampton Inn Chicago Downtown/N Loop/Michigan Ave and for taking the time to rate your stay. We're pleased to hear it was positive overall. We value your feedback and hope to see you again on your next visit to the Windy City.