Exteriör

Recensioner av Hilton Chicago/Northbrook

4 out of 5
Hilton Chicago/Northbrook
2855 N. Milwaukee Ave, Northbrook, IL

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 553 av 1002 recensioner" "
8 - Bra i betyg. 245 av 1002 recensioner" "
6 - Okej i betyg. 89 av 1002 recensioner" "
4 - Dåligt i betyg. 59 av 1002 recensioner" "
2 - Väldigt dåligt i betyg. 56 av 1002 recensioner" "

8,8/10

Renlighet

8,8/10

Personal och service

8,2/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

8/10 Bra

Yuval

Gillade: Renlighet och personal och service
Perfectly adequate and convenient
Bodde här 6 nätter i maj 2024
Svar från Jesenia 21 maj 2024
Thank you for taking a moment to leave a review! We greatly appreciate your feedback. We hope to welcome you back as guest of the hotel!

2/10 Väldigt dåligt

Margret

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Pulling up to the property we were definitely disappointed. You could see parts of the siding falling off, the parking lot was confusing, and the exterior doors not resemble the picture from the site listing. We went in and the front desk woman was super friendly. She got us in our room, but that's when things went very wrong. From the moment we got off the elevator you could smell the mold. We were assigned room #924. As we walked into the room you could see mold on the walls, in the windows, the wallpaper pealing with something oozing and dried up coming out from it. They're was mold and dust in the bathroom as well. I took photos and we decided this was not only a health hazard, but it was not going to workout. Things were not as advertised and it was not safe. We let the front desk associate, Candela, know and showed her image's. She brought over someone from their maintenance department and said that she was surprised, that they would need to close that area down. I can't tell if she was genuinely surprised or not, but as nice as she was it would be hard to believe considering you could smell it from the hallway just getting off the elevator. She was very kind though and issued a full refund, printing out a zeroed balance invoice, and said the full refund should hit sometime this week. I have not seen the refund yet, but I will be watching for it. I do notrecommend.
Bodde här 2 nätter i maj 2024
Svar från Jessie 21 maj 2024
Thank you for taking a moment to leave us your detailed feedback. I'm so sorry to hear we fell short of expectations. We at the Hilton Chicago/Northbrook strive to provide the best quality and services for all our guests. We are taken back this was not the case. I'm happy to read Candela was able to provide immediate assistance and more over informed maintenance to assess the room upon your findings. In addition, management has taken the proper steps to further investigate this matter. Please allow 2-3 business to see any pending hold from check-in that was not used to fall off from your account as some banks may be faster than others. Thank you again for your detailed feedback as it is only the best tool the hotel can improve quality and service expectations our guests deserve. We hope you allow us the opportunity to welcome you back to ensure the bets stay possible.

10/10 Fantastiskt

Mitchell, Beachwood

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great hotel, great interior design and furnishings. Good bed and nice walk in shower. Large rooms and very quiet. Only problem is the hotel is not in Northbrook (Prospect Heights) and a 15-20 minute long drive to Northbrook Court. If you’re looking to be in Northbrook, like near the Eden’s Expressway, I would not stay here.
Bodde här 2 nätter i maj 2024
Svar från Jesenia 20 maj 2024
Thank you for taking a moment to leave us a review. We're glad to see you enjoyed the large room and bed. We sincerely appreciate your feedback as we work to improve where needed. We look forward to seeing you again as a guest of the hotel!

10/10 Fantastiskt

stanley

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Jesenia 20 maj 2024
Thank you for taking a moment to leave us a review. We're glad to see you enjoyed your stay. We look forward to seeing you again as a guest of the hotel!

8/10 Bra

Ashley

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good: Very safe as comfortable. The hotel room was clean. The staff was nice. The location is great, no city noise, and a lot of great stuff nearby. Bad: The queen beds are actually a full size, the free crib is a pack and play and it was broken, and our shower was clogged so we couldn't take a shower without the tub filling up. The shower and toilet is the size of a closet. The pool was pretty dirty.
Bodde här 1 natt i maj 2024
Svar från Jessie 19 maj 2024
Thank you for taking a moment to share your detailed experience with us. We will take your comments into consideration as we work to make the proper improvements where possible. We hope to welcome you back to the hotel in a not-too-distant future!

2/10 Väldigt dåligt

Mya

Reste med familjen
Gillade inte: Boendets skick och faciliteter
Busted elevators, no water. How is this a Hilton? It really brings down the whole brand for a hotel this old to carry it. Should be a lower tier umbrella brand.
Bodde här 3 nätter i maj 2024
Svar från Jesenia 20 maj 2024
Thank you for taking a moment to leave us a review. We're sorry to hear we fell short of your expectations. We hope you allow us the opportunity to serve you best in any future travels.

10/10 Fantastiskt

Nohoon

Reste i grupp
Gillade: Personal och service och boendets skick och faciliteter
Clean and fast service
Bodde här 1 natt i maj 2024
Svar från Jesenia 15 maj 2024
Thank you for your review! We're happy to hear you had a great stay. We look forward to seeing you again!

10/10 Fantastiskt

Ivan

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was great but for improvement they should have both elevators working during busy hours
Bodde här 1 natt i maj 2024
Svar från Jesenia 13 maj 2024
Thank you very much for taking a moment to leave us a review! We're happy to hear you enjoyed your stay with us. Apologies for the delay in elevator service as it if undergoing maintenance work. Thank you again and we look forward to seeing you again!

10/10 Fantastiskt

Kara

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice place. Older but kept up. One of the elevators wasn’t working, but otherwise everything was great! We would come back.
Bodde här 2 nätter i maj 2024
Svar från Jesenia 10 maj 2024
Thank you for your review and feedback! We're happy you enjoyed your stay. We look forward to seeing you again!

10/10 Fantastiskt

John

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was a very smooth process checking in and checking out and everything was clean and as expected.
Bodde här 1 natt i maj 2024
Svar från Jesenia 3 maj 2024
Hi John! Thank you so much for your feedback and review! It's great to know your stay met your expectations. We look forward to welcoming you back as a guest of the hotel!

10/10 Fantastiskt

Alicia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Jesenia 1 maj 2024
Thank you so much for your review! We greatly appreciate your 5/5. We look forward to welcoming you back to the hotel!

10/10 Fantastiskt

SHANTEL

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Jesenia 30 apr. 2024
Thank you for taking a moment to leave us a great review! We look forward to welcoming you back to the hotel in a not-too-distant future!

10/10 Fantastiskt

Mary

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice hotel for the price, decor is nice. Staff was very professional and helpful.
Bodde här 1 natt i april 2024
Svar från Jesenia 28 apr. 2024
Thank you for your review and kind feedback! Its great to know our hard work does not go unnoticed. We look forward to seeing you again!

10/10 Fantastiskt

DrLachaka

Bodde här 1 natt i april 2024
Svar från Jesenia 29 apr. 2024
Thank you for taking a moment to leave us a review! We're happy to know you enjoyed your stay. We look forward to welcoming you back to the hotel as a valued guest!

8/10 Bra

KWANG YOUNG, Palisades Park

Affärsresenär
Gillade: Renlighet och personal och service
The hotel has aged facilities, and the location of the hotel is inconvenient to use public transportation.
Bodde här 1 natt i april 2024
Svar från Jesenia 26 apr. 2024
Thank you for staying with us here at the Hilton Chicago/Northbrook. We understand how important it is to provide our guests with a reliable, friendly stay experience and we are truly sorry that we did not meet these expectations. We appreciate your feedback, and we will use it to make the necessary improvements. We hope to have the pleasure of welcoming you back in the future.

6/10 Okej

William

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
This hotel is tired, and needs a renovation. The rooms are dinged up, the facilities are not great (tiny shower and toilet in a separate room, could barely fit inside, and I'm a small man). The bed was o.k., but I expect a lot better from a Hilton hotel.
Bodde här 4 nätter i april 2024
Svar från Jesenia 26 apr. 2024
Thank you for staying with us here at the Hilton Chicago/Northbrook. We understand how important it is to provide our guests with a reliable, friendly stay experience and we are truly sorry that we did not meet these expectations. We appreciate your feedback, and we will use it to make the necessary improvements. We hope to have the pleasure of welcoming you back in the future.

10/10 Fantastiskt

Devyn, Mohnton

Bodde här 1 natt i april 2024
Svar från Jesenia 15 maj 2024
Thank you for your review! We're happy to hear you had a great stay! We look forward to seeing you again!

10/10 Fantastiskt

Kexuan

Bodde här 2 nätter i april 2024
Svar från Jesenia 13 maj 2024
Thank you very much for taking a moment to leave us a review! We're happy to hear you enjoyed your stay with us. We look forward to seeing you again!

10/10 Fantastiskt

young

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Emma, the staff helped us to move to a great kingsize bed room in a remote corner after i complained the next room’s noises which was annexed to my originally assigned room.
Bodde här 1 natt i april 2024
Svar från Hilton Northbrook. 22 apr. 2024
Thank you for taking the time to provide your feedback, we greatly appreciate it!

8/10 Bra

Merim

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was close to the office I was visiting. The room was clean.
Bodde här 1 natt i april 2024
Svar från Jesenia 18 apr. 2024
Thank you much for taking a moment to share your experience and we're glad the hotel was conveniently close to the office you were visiting! We hope to welcome you back in a not-too-distant future!

8/10 Bra

Evelyn

Reste i grupp
Gillade: Renlighet, personal och service och bekvämligheter
It wad a good stay just the pool was closed during our stay and we are upset
Bodde här 2 nätter i april 2024
Svar från Jesenia 16 apr. 2024
Thank you for your review. We sincerely apologize for any disappointment regarding the pool closure due to maintenance. We hope to welcome you back to the hotel in efforts to honor you with the best possible experience.

10/10 Fantastiskt

Ian

Reste i grupp, Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great stay at the Northwood Hilton. The hotel was clean and very much to our liking. Staff were friendly and helpful. The pool was under repair due to a broken water pipe and subsequent flooding the week before we arrived.
Bodde här 2 nätter i april 2024
Svar från Hilton Northbrook. 15 apr. 2024
Thank you for taking the time to provide your feedback, we greatly appreciate it.

8/10 Bra

Carlos, Hialeah

Gillade: Boendets skick och faciliteter
This hotel is clean, convenient for the price and it’s located in a safe area.
Bodde här 4 nätter i april 2024
Svar från Jesenia 8 apr. 2024
Thank you for your feedback! We greatly appreciate your wonderful comments. We look forward to welcoming you back to the hotel!

10/10 Fantastiskt

Andria

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice stay and everything was clean. Only suggestion would be to wipe down rooms before your guests arrive or ever few days after cleaning the rooms so the dust won’t gather.
Bodde här 2 nätter i april 2024
Svar från Jesenia 8 apr. 2024
Thank you for taking a moment to leave us a review, and for the constructive feedback. We will look into the matter. We look forward to welcoming you back to the hotel!

10/10 Fantastiskt

Adi

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice place, good staff
Bodde här 1 natt i april 2024
Svar från Jesenia 8 apr. 2024
Thank you for taking a moment to leave us a review, and for the wonderful staff feedback. We look forward to welcoming you back to the hotel!

10/10 Fantastiskt

Jimmy

Gillade: Renlighet
Bodde här 1 natt i april 2024
Svar från Jesenia 7 apr. 2024
Thank you for taking a moment to leave us a great review! We look forward to welcoming you back to the hotel for any future travels!

8/10 Bra

Nicholas

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Jesenia 1 apr. 2024
Thank you for taking a moment to leave us a review! We hope to welcome you back as a valued guest of the hotel.

10/10 Fantastiskt

Muzaffer

Bodde här 1 natt i mars 2024
Svar från Jesenia B. 31 mars 2024
Thank you so much for allowing us to host you during your travels. We greatly appreciate your business and feedback!

4/10 Dåligt

Evelyn

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Jessie 31 mars 2024
Thank you for taking a moment to leave us a review. We hope you allow is the opportunity to welcome you back to the hotel in efforts to provide you with the best possible experience.

6/10 Okej

Sahaj

Reste med familjen
Gillade: Personal och service
Easy access to various food & drink options in the vicinity. Hotel is a bit outdated, rooms could use an upgrade
Bodde här 3 nätter i mars 2024
Svar från Hilton Chicago/Northbrook 27 mars 2024
Thank you for taking the time to provide your feedback, we greatly appreciate it.

10/10 Fantastiskt

Tamer

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Hilton Quality. Elegance room and comfy bed and pillows.
Bodde här 1 natt i mars 2024
Svar från Jessie 26 mars 2024
Thank you so much for your review. We greatly appreciate your business and feedback regarding our guest room and amenities. We look forward to welcoming you back to the hotel!

10/10 Fantastiskt

Jingyao

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Hilton Chicago/Northbrook. 27 mars 2024
Thank you for taking the time to provide your feedback, we greatly appreciate it.

6/10 Okej

Mariana

Reste med familjen
Gillade: Renlighet och personal och service
Beds and pillows were VERY uncomfortable. But other than that it was clean the staff was nice and the pool was nice.
Bodde här 1 natt i mars 2024
Svar från Hilton Chicago/Northbrook. 25 mars 2024
Thank you for taking the time to provide your feedback, we greatly appreciate it.

10/10 Fantastiskt

Stavros

Bodde här 1 natt i mars 2024
Svar från Jesenia 14 apr. 2024
Thank you for taking a moment to leave us a review! We look forward to seeing you again!

10/10 Fantastiskt

Steve

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Jessie 26 mars 2024
Thank you so much for your review. We greatly appreciate your business and look forward to welcoming you back to the hotel!

2/10 Väldigt dåligt

Nari, Oshkosh

Bodde här 1 natt i mars 2024
Svar från Jesenia 14 apr. 2024
Thank you for taking a moment to leave us your feedback. We're sorry to hear we might have fallen short of expectations. We hope you allow us the opportunity to serve you in the future to provide the quality and services our guest expect and deserve.

10/10 Fantastiskt

Diana

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i mars 2024
Svar från Jessie 19 mars 2024
Thank you for taking a moment to leave us great review. We look forward to welcoming you back to the hotel!

8/10 Bra

Jose

Bodde här 2 nätter i mars 2024
Svar från Jesenia 7 apr. 2024
Thank you for taking a moment to leave us a great review! We look forward to welcoming you back to the hotel for any future travels!

10/10 Fantastiskt

Victoria

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I love coming here just for a little local getaway. It's my happy place.
Bodde här 1 natt i mars 2024
Svar från Jessie 11 mars 2024
Thank you for scoring us a 5 out of 5! In addition, for choosing us to be your local get away! We look forward to welcoming you back as a guest of the hotel!

10/10 Fantastiskt

Peter

Gillade: Renlighet
Bodde här 5 nätter i mars 2024
Svar från Jessie 11 mars 2024
Thank you for scoring us a 5 out of 5.It's great to know or efforts do not go unnoticed. We look forward to welcoming you back as a guest of the hotel!

10/10 Fantastiskt

Terry

Gillade: Renlighet, personal och service och boendets skick och faciliteter
👍
Bodde här 1 natt i mars 2024
Svar från Hilton Chicago/Northbrook. 5 mars 2024
Thank you for taking the time to provide your feedback, we greatly appreciate it.!

10/10 Fantastiskt

Muzaffer

Gillade: Renlighet
Bodde här 1 natt i februari 2024
Svar från Hilton Chicago/Northbrook. 5 mars 2024
Thank you for taking the time to provide your feedback, we greatly appreciate it!

10/10 Fantastiskt

Neil

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Get bigger mattress!!!!!
Don’t like the bed pedestal, it sticks out past the mattress. I come home from here with bloody holes on my shins.
Bodde här 1 natt i februari 2024
Svar från Jessie 21 feb. 2024
Thank you for taking the time to leave us a review. We're sorry to hear we have fallen short of your expectations. We strive for the best service and amenities for all our guests, always. We will be sure to use your comments to improve our guest experience. Thank you for allowing us the opportunity to have you as a guest.

10/10 Fantastiskt

Jeri

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great Hotel!!!
Bodde här 1 natt i februari 2024
Svar från Jessie 17 feb. 2024
Thank you so much for your feedback. It's great to know our efforts do not go unnoticed. We look forward to welcoming you back to the hotel in a not-too-distant future!

2/10 Väldigt dåligt

Jessica

Gillade inte: Renlighet och personal och service
Bodde här 1 natt i februari 2024
Svar från Hilton Chicago/Northbrook 23 feb. 2024
Thank you for taking the time to provide your feedback, we greatly appreciate it! I would like to know what happened during your stay so we can improve our services, could you please provide a some additional information?

10/10 Fantastiskt

Miriam

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The people make the stay
Bodde här 2 nätter i februari 2024
Svar från Jessie 13 feb. 2024
Thank you so much for a great review! We look forward to welcoming you back as a valued guest of the hotel!

10/10 Fantastiskt

Mel, Skokie

Reste med familj och småbarn
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Wasn’t modern was too outdated for me.
Bodde här 1 natt i februari 2024
Svar från Jessie 13 feb. 2024
Thank you for your feedback. We hope you allow us the opportunity to welcome you back as a guest of the hotel!

10/10 Fantastiskt

todd

Bodde här 1 natt i februari 2024
Svar från Jessie 13 feb. 2024
Thank you so much for a great 10/10 review! We look forward to welcoming you back as a valued guest of the hotel!

8/10 Bra

Alicia

Gillade: Personal och service och boendets skick och faciliteter
The room was great! Beds were somewhat comfortable not sure it was the sheets that weren’t helping. But overall we had a great experience at the Hilton! The outside building doesn’t have a sign, so when we pulled in we weren’t sure if we were at the the right place. Just a heads up, if you see a restaurant connected to a building with no name you are at the right place.
Bodde här 1 natt i februari 2024
Svar från Jessie 11 feb. 2024
Thank you so much for taking a moment to leave us your feedback! We hope you allow us the opportunity to welcome you back to the hotel so we may provide you with the best experience!

8/10 Bra

Byung Hwan

Bodde här 1 natt i februari 2024
Svar från Jessie 11 feb. 2024
Thank you so much for allowing us to serve you. We look forward to welcoming you back to the hotel!