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Recensioner av MainStay Suites Northbrook Wheeling

2.5 out of 5
MainStay Suites Northbrook Wheeling
8000 Capitol Drive, Wheeling, IL

Recensioner

7,8

Bra

10 - Fantastiskt i betyg. 285 av 793 recensioner" "
8 - Bra i betyg. 274 av 793 recensioner" "
6 - Okej i betyg. 113 av 793 recensioner" "
4 - Dåligt i betyg. 64 av 793 recensioner" "
2 - Väldigt dåligt i betyg. 57 av 793 recensioner" "

8,0/10

Renlighet

8,0/10

Personal och service

7,2/10

Bekvämligheter

7,8/10

Boendets skick och faciliteter

7,4/10

Hållbarhet

Recensioner

8/10 Bra

Daniel, Falun, Sweden

Gillade: Renlighet, personal och service och rummets bekvämlighet
Helt ok hotell som fungera bra för övernattning.
Bodde här 1 natt i augusti 2018
Svar från Sharon 5 okt. 2018
Thank you for taking the time to tell us about your positive experience while at the Hawthorn Suites by Wyndham. I will share your feedback with our team who is committed to provide great service. Again, Thank you and we look forward to seeing you again!

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Cold spring in Chicago
Nice hotel and service. Complementary buffé some evenings. Not all kitchen utilities in the kitchen area in the room. Kitchen disposer not working. Fuse turned off all the time.
Bodde här 5 nätter i maj 2018
Svar från Sharon 12 okt. 2018
Thank you for taking the time to give us your 4 Star rating for the Hawthorn Suites in Wheeling Northbrook. I will share your feedback with our team who is committed to provide great service. Please accept or apologies for the inconvenience. Again, Thank you and we look forward to seeing you again!

8/10 Bra

Verifierad resenär

Gillade: Renlighet och rummets bekvämlighet
Bra övernattninshotell
Behövde bara någonstans att sova, helt OK för det priset!

10/10 Fantastiskt

jerry

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice place good price well stay again
Bodde här 8 nätter i april 2024
Svar från Lake Reid 29 apr. 2024
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Lake Reid, General Manager

10/10 Fantastiskt

Ozment

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good
Bodde här 1 natt i april 2024
Svar från Lake Reid 25 apr. 2024
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Lake Reid, General Manager

10/10 Fantastiskt

Susanna

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Room had a cooktop, full sized refrigerator, garbage disposal, and a dishwasher. Unfortunately only 1 small saucepan to cook with and nothing to use to hand wash anything. Since there are only a couple plates and glasses, seems crazy to run the full sized dishwasher for that. Room was very clean with a soft chair, table and desk chair. NIce peaceful neighborhood. I stayed only one night but they have weekly and monthly rentals. Housekeeping was aggressive, knocking twice before checkout time to determine if I was gone or not, which disturbs the peace. Coffee in the morning was decent and appreciated. Coffee in the room marginal. No breakfast. Overall quite nice.
Bodde här 1 natt i april 2024
Svar från Lake Reid 24 apr. 2024
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Lake Reid, General Manager

2/10 Väldigt dåligt

Maria

Reste i grupp, Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The bathroom ceiling where moldy, the front desk took an hour to check us in because there was no one at the desk and at night they gave our room to someone else allowing that peraon to open our door thankful for the locks on the door. After all this we left in the middle of the night to stay somewhere else.
Bodde här 1 natt i april 2024
Svar från Lake Reid 14 apr. 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Sincerely,Lake Reid, General ManagerMainStay Suites Northbrook Wheeling

10/10 Fantastiskt

Katerin

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I actually loved this! I looked at the reviews before booking but honestly not bad! I feel like this was such a good hotel that I will be coming back here when I visit again!
Svar från Lake Reid 29 mars 2024
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Lake Reid, General Manager

2/10 Väldigt dåligt

MARTHA

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Smelled, garbage’s were filled in the lobby. Not clean at all. Very disappointed
Bodde här 1 natt i mars 2024
Svar från Lake Reid 26 mars 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as valued guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Lake Reid, General Manager

2/10 Väldigt dåligt

Eliezer

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
La reservación no me la aceptaron por llegar luego de las 12 am es injusto
Svar från Lake Reid 26 mars 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as valued guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Lake Reid, General Manager

10/10 Fantastiskt

Denis

Bodde här 1 natt i februari 2024
Svar från Lake Reid 26 mars 2024
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Lake Reid, General Manager

10/10 Fantastiskt

Ryan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Everything was up to standard and it had a upbeat lively atmosphere amongst staff and patrons.
Bodde här 7 nätter i januari 2024
Svar från Lake Reid 26 mars 2024
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Lake Reid, General Manager

6/10 Okej

Omaria

Bodde här 1 natt i december 2023
Svar från Lake Reid 26 mars 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as valued guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Lake Reid, General Manager

2/10 Väldigt dåligt

SOPHIYAA

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Tactics to threaten and harass that have been used in hotel to instill fear and prevent from speaking the truth or being witness against their crimes, and to stop from moving forward: constant slamming doors; loud hammering banging stomping sounds from walls and ceilings; these criminal fake guests, hotel manager, housekeeping, & staff spy through hidden cameras in hotel rooms & smoke detectors, bathroom, and hack into computer/phone screen. Hotel room phone lines cut off, mold in bathroom, sink plumbing leakage, suffocating smoke through bathroom drain in non-smoking rooms, consistent threatening intimidating bomb blast & drilling noise from ceiling & hallway in noise-free rooms, hotel housekeeping break into rooms without notice. Hotel disconnected hotel wifi when I was filing a report, slowed down computer, & blocked bathroom sink drain.

2/10 Väldigt dåligt

Priya

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
One of the worst hotel stays ever. The corridors and rooms smelled really bad, the floors were sticky, the bed linen and pillows were terrible. The staff was great, but unfortunately that did not make up for the terrible rooms. Will never stay at a Main Suites again.
Bodde här 4 nätter i november 2023
Svar från Lake Reid 26 mars 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as valued guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Lake Reid, General Manager

2/10 Väldigt dåligt

Brenda

Bodde här 1 natt i november 2023
Svar från Mainstay Suites Wheeling 22 nov. 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as valued guests.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Okej

Ying

Bodde här 7 nätter i oktober 2023
Svar från Lake Reid 26 mars 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as valued guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Lake Reid, General Manager

10/10 Fantastiskt

Erich

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent management
Bodde här 2 nätter i oktober 2023
Svar från Mainstay Suites Wheeling 22 nov. 2023
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Fantastiskt

Kaylene

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i oktober 2023
Svar från Mainstay Suites Wheeling 26 okt. 2023
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

4/10 Dåligt

Verifierad resenär

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Awful Stay!!!
I’d never stay here again, the condition of this place wasn’t good. Not clean at all, the comfort was terrible, it’s not being well maintained. Awful stay!!!
Bodde här 1 natt i oktober 2023
Svar från Mainstay Suites Wheeling 22 nov. 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as valued guests.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Okej

Sandra

Affärsresenär
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
The staff are friendly, but the property appears somewhat run down. I suppose this type of hotel does not have a real concierge.
Bodde här 2 nätter i oktober 2023
Svar från Mainstay Suites Wheeling 26 okt. 2023
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

8/10 Bra

serghei

Gillade: Personal och service
Bodde här 1 natt i oktober 2023
Svar från Mainstay Suites Wheeling 26 okt. 2023
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

6/10 Okej

David

Gillade: Renlighet och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från Mainstay Suites Wheeling 26 okt. 2023
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

6/10 Okej

Eric

Affärsresenär
Gillade inte: Personal och service och bekvämligheter
OK for the low price but I will not likely return.
Bodde här 2 nätter i september 2023
Svar från Mainstay Suites Wheeling 6 okt. 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as valued guests.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Sincerely, MARCEL JEAN General Manager MainStay Suites Northbrook Wheeling 18475201684

10/10 Fantastiskt

Todd

Bodde här 2 nätter i september 2023
Svar från Mainstay Suites Wheeling 26 okt. 2023
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

10/10 Fantastiskt

Jacob

Affärsresenär, Reste med sin partner
Gillade: Bekvämligheter
😎
Bodde här 1 natt i september 2023
Svar från Mainstay Suites Wheeling 26 okt. 2023
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

10/10 Fantastiskt

Silvia

Reste med sin partner
Gillade: Boendets skick och faciliteter
Nice place to stay very cozy
Bodde här 1 natt i september 2023
Svar från MJ 13 sep. 2023
hank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Northbrook Wheeling.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

4/10 Dåligt

Uzma

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Rooms are not clean. We changed rooms but second room was also not cleaned properly. Worn out furniture and very dirty sofas will not recommend
Bodde här 3 nätter i september 2023
Svar från Lake Reid 26 mars 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as valued guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Lake Reid, General Manager

10/10 Fantastiskt

Silvia

Bodde här 1 natt i september 2023
Svar från Mainstay Suites Wheeling 22 nov. 2023
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

8/10 Bra

Jeff

Gillade: Renlighet och personal och service
Bodde här 2 nätter i september 2023
Svar från MJ 13 sep. 2023
hank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Northbrook Wheeling.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Fantastiskt

Bruce

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
All staff was excellent,(Bruce) The staff was very respectful and considerate of their customers.. I recommend this hotel to anyone.. thank you so much for your hospitality… Kimberly Crouch
Bodde här 7 nätter i augusti 2023
Svar från MJ 13 sep. 2023
Thank you for your feedback. We apologize for any inconvenience and have addressed your concerns with our team,

2/10 Väldigt dåligt

Shin

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Very dirty and old
Bodde här 3 nätter i augusti 2023
Svar från MJ 13 sep. 2023
Thank you for your feedback. We apologize for any inconvenience and have addressed your concerns with our team,

4/10 Dåligt

Bartosz

Bodde här 1 natt i augusti 2023
Svar från MJ 13 sep. 2023
Thank you for your feedback. We apologize for any inconvenience and have addressed your concerns with our team,

10/10 Fantastiskt

Avery

Bodde här 1 natt i augusti 2023
Svar från MJ 13 sep. 2023
hank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Northbrook Wheeling.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

8/10 Bra

Charles

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice staff and I would recommend.
Bodde här 3 nätter i juli 2023
Svar från MJ 13 sep. 2023
Thank you for your feedback. We apologize for any inconvenience and have addressed your concerns with our team,

6/10 Okej

robert

Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
I liked the location. I asked for an early check-in at 2PM. You would think i had asked for the moon and finally told that the foom would have to be inspected and take at least 30 minutes. I have been coming to this hotel, now has a new name and is an extended stay, for over 15 years, but i will not be returning.The hall carpet is filthy and soiled throughout. Plaster has been shoddily repaired in the lobby and is crumbling, same around the shower area in the bathroom. They only clean the rooms every 7 days and only if requested, so there is slways garbage in the hsll and stacked by the elevator. The smoke alarm went off during the middle of the day and it took about 45 minutes for them to figure out how to silence it. The ratings for this place must be faked. Their is no way on earth it should be rated anywhere near average.
Bodde här 5 nätter i juli 2023
Svar från MJ 13 sep. 2023
Thank you for your feedback. We apologize for any inconvenience and have addressed your concerns with our team,

6/10 Okej

Sharon

Reste med familjen
Gillade inte: Renlighet
The room itself wasn’t terribly dirty but outside of that the hotel was very dirty and smelled bad.
Bodde här 1 natt i juli 2023
Svar från MJ 13 sep. 2023
Thank you for your feedback. We apologize for any inconvenience and have addressed your concerns with our team,

2/10 Väldigt dåligt

oscar

Gillade: Renlighet och boendets skick och faciliteter
The mattress on the bed was old is made all kind of noise I didn’t get any sleep .has to get up early.try to get some sleep next night because I was driving back to Georgia after laying down for one hour I left the hotel and drove back home.stop at a rest area to get some sleep. I paid for two nights and it was a waste of money.
Bodde här 2 nätter i juli 2023
Svar från MJ 13 sep. 2023
Thank you for your feedback. We apologize for any inconvenience and have addressed your concerns with our team,

4/10 Dåligt

Daniella

Bodde här 10 nätter i juli 2023
Svar från MJ 13 sep. 2023
Thank you for your feedback. We apologize for any inconvenience and have addressed your concerns with our team,

4/10 Dåligt

Curtis

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
The room was very musty and looked like there was mold in the bathroom.
Bodde här 3 nätter i juli 2023
Svar från MJ 13 sep. 2023
Thank you for your feedback. We apologize for any inconvenience and have addressed your concerns with our team,

4/10 Dåligt

Gloria

Bodde här 1 natt i juli 2023

4/10 Dåligt

Faisal

Bodde här 4 nätter i juli 2023

2/10 Väldigt dåligt

Daniella

Bodde här 3 nätter i juni 2023

10/10 Fantastiskt

Larry

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i juni 2023

6/10 Okej

Daniella

Bodde här 4 nätter i juni 2023

6/10 Okej

sandra

Reste i grupp
We had three rooms...all were clean, beds comfortable, linens better than expected at the price we paid. The young lady on the desk was friendly and accommodating, not so much the older desk clerk. They do provide coffee and tea by the lobby, but no breakfast items. Our only complaint is that the fire alarm system was tested, repeatedly, very early in the morning. Not a nice way to wake up.
Bodde här 2 nätter i juni 2023

2/10 Väldigt dåligt

Sam, irvine

Affärsresenär
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
someone had a key and tried to come into my room at 4:40am. the only reason they were not able to come in was because of the safety deadbolt/chain at the top of the lock. hotel staff acted as if it did not happen.
Bodde här 1 natt i juni 2023

8/10 Bra

Boubaker

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i juni 2023
Svar från Mainstay Suites Wheeling 23 juni 2023
Thank you for completing our survey!

10/10 Fantastiskt

Sonia

Bodde här 1 natt i juni 2023
Svar från Mainstay Suites Wheeling 23 juni 2023
We are so glad you enjoyed your stay!

8/10 Bra

Matthew

Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Bodde här 8 nätter i juni 2023
Svar från Mainstay Suites Wheeling 23 juni 2023
Thank you for completing our survey!