Bekvämlighet

Recensioner av Renaissance Chicago North Shore Hotel

4 out of 5
Renaissance Chicago North Shore Hotel
933 Skokie Blvd, Northbrook, IL

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 520 av 1000 recensioner" "
8 - Bra i betyg. 228 av 1000 recensioner" "
6 - Okej i betyg. 124 av 1000 recensioner" "
4 - Dåligt i betyg. 73 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 55 av 1000 recensioner" "

8,6/10

Renlighet

8,6/10

Personal och service

8,0/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

6/10 Okej

David

Gillade: Renlighet, personal och service och bekvämligheter
Showrr cold. Bed hard.
Bodde här 1 natt i april 2024
Svar från GM 24 apr. 2024
Dear David, Thank you for being our guest and sharing your thoughts on how we can improve. I am sorry to see that you found your bed uncomfortable and the shower temperature lacking. Your comments are valuable and help us to monitor the guest experience. We hope to host you again in the future for a better stay. Sincerely, Stephen Barr, GM

10/10 Fantastiskt

mary

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice hotel. We stay on average once a month. It's our go to hotel. Hallway carpeting can be updated. It's a great place and staff is always very inviting and pleasant.
Bodde här 2 nätter i april 2024
Svar från GM 21 apr. 2024
Dear mary, On behalf of our entire team, thank you for your kind review. It's wonderful to know that your stay was enjoyable. Our associates work hard to provide a pleasant experience, so we appreciate that you took the time to review our hotel. Your feedback, including recommendations for improvements, allows us to serve our guests better. Thank you for being a return guest, and we look forward to seeing you again soon. Best, Stephen Barr, GM

8/10 Bra

Cristina

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
This place was incredible. Staff at the restaurant was super friendly and helpful
Bodde här 1 natt i april 2024
Svar från GM 20 apr. 2024
Dear Cristina, We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and encourages our team, who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Stephen Barr, GM

10/10 Fantastiskt

Tijana

Bodde här 1 natt i april 2024

10/10 Fantastiskt

Krystofer

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was great.
Bodde här 2 nätter i mars 2024
Svar från GM 2 apr. 2024
Dear Krystofer, We sincerely appreciate you taking a moment to review our hotel. It brings us immense joy to know that you had a delightful stay with us, and we eagerly look forward to having you back soon. Thank you! Best, Stephen Barr, GM

6/10 Okej

mary

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från GM 2 apr. 2024
Dear mary, We appreciate your attention to reviewing our hotel and hope to host you again. Sincerely, Stephen Barr, GM

10/10 Fantastiskt

David, Alvarado

Fabulous stay
Bodde här 2 nätter i mars 2024
Svar från GM 22 mars 2024
Dear David, We love to see five stars on our review ratings! Thank you so much for taking the time to let us know that you had an exceptional experience. We enjoyed hosting you and hope you find a reason to visit again soon. Best, Stephen Barr, GM

10/10 Fantastiskt

Kaharri

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Renaissance Chicago North Shore Hotel Team 19 mars 2024
Kaharri,Thank you for choosing to stay with us and for taking the time to share your feedback. We are glad to hear that you enjoyed your stay overall. We appreciate your business and hope to have the opportunity to welcome you back in the future!

6/10 Okej

Emily

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room was really nice and the bed very comfortable, but the noise was unbearable. There was an adjoining room and you could hear the occupants' conversations. The doors slam shut loudly. I could hear people in the hall talking all night, and there was stomping from the room above me. I can't quite blame the hotel for these things, as it was otherwise very nice and clean, but I wish it was better soundproofed. I barely slept all night!
Bodde här 1 natt i mars 2024
Svar från GM 17 mars 2024
Dear Emily, I’m sorry to hear that noise pollution kept you from having a restful night’s sleep; please forgive us. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Stephen Barr GM

8/10 Bra

Courtney

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
They were friendly and accomodating whenever we asked for things or had questions.
Bodde här 3 nätter i mars 2024
Svar från GM 17 mars 2024
Dear Courtney, We are grateful for your kind rating. It thrills us to know that our team had a positive impact on your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back. Best, Stephen Barr GM

10/10 Fantastiskt

Chrysanta

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent experience! The staff were friendly and efficient. The room was spotless and I had no issues during my stay!
Bodde här 1 natt i mars 2024
Svar från GM 14 mars 2024
Dear Chrysanta, Our staff prioritizes sincere hospitality; I’m glad you enjoyed our friendly associates and crisp accommodations. Reflections like yours allow us to monitor our guest experience. Thank you for taking the time to review your stay, and we hope to host you again soon. Best, Stephen Barr, GM

10/10 Fantastiskt

Paula

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel staff was very polite and helpful, especially in the bar and food area. Rooms were newly renovated - very comfortable.
Bodde här 2 nätter i mars 2024
Svar från GM 12 mars 2024
Dear Paula, We love receiving compliments, but it warms our hearts even more when you shower our staff with praise. They are the heartbeat of our hotel, and it's their hospitality that makes your stay with us truly memorable. Thank you so much for taking the time to share your thoughts with us. We hope to have the pleasure of hosting you again soon! Best, Stephen Barr, GM

10/10 Fantastiskt

Charles

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
-
Bodde här 2 nätter i mars 2024
Svar från ko 10 mars 2024
Thank you for taking the time to fill out the survey . We are glad you enjoyed your stay.

2/10 Väldigt dåligt

RICARDO

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very bad
Bodde här 2 nätter i mars 2024
Svar från GM 5 mars 2024
Dear RICARDO, I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret we let you down. We appreciate your feedback and hope to better serve you on a return visit. Sincerely, Stephen Barr, GM

4/10 Dåligt

Cindy

Affärsresenär
Gillade inte: Renlighet och boendets skick och faciliteter
Dirty and loud. Felt like there was no privacy! I could hear everyone on the hallways
Bodde här 1 natt i februari 2024
Svar från GM 26 feb. 2024
Dear Cindy, I'm sorry to hear that noise pollution interrupted the comfort of your stay. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Stephen Barr, GM

10/10 Fantastiskt

Aleksandra

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent hotel. This was my second time staying at this hotel location. Very close to the botanic garden. Lots of great food options near by. The hotel is very clean, and quiet. The staff is very nice and accommodating. Will definitely come back.
Bodde här 2 nätter i februari 2024
Svar från Renaissance Chicago North Shore Hotel Team 21 feb. 2024
Aleksandra,Thank you for taking the time to provide your feedback regarding your most recent stay and continuing to stay with us when you're in the area. We are glad to here you enjoyed your stay and look forward to welcoming you back again in the future!

10/10 Fantastiskt

Joan

Bodde här 3 nätter i februari 2024
Svar från Renaissance Chicago North Shore Hotel Team 27 mars 2024
Joan,Thank you for choosing to stay with us and for taking the time to share your feedback. We are glad to hear that you found your stay to be a 5 out of 5. We hope to have the opportunity to welcome you back again in the future!

10/10 Fantastiskt

carlos

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very bougie hotel with a great price. Most definitely recommend.
Bodde här 3 nätter i februari 2024
Svar från GM 11 feb. 2024
Dear carlos, I can't thank you enough for writing and sharing this review. Hotels, like all service-based businesses, thrive on feedback and guest recommendations. We appreciate you taking the time to let other travelers know about your exceptional experience with us. Please come and see us again. Best, Stephen Barr GM

10/10 Fantastiskt

Jovani

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Quiet place and really comfortable
Bodde här 1 natt i februari 2024
Svar från GM 5 feb. 2024
Dear Jovani, I'm so glad you enjoyed your stay. It is lovely that you found our rooms comfortable and our atmosphere peaceful. Your review and recommendation are welcomed and appreciated. Thank you for staying with us. Best, Stephen Barr, GM

10/10 Fantastiskt

Tianhua

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great stay
Bodde här 2 nätter i januari 2024
Svar från GM 5 feb. 2024
Dear Tianhua, Thank you for this flawless rating. We enjoyed hosting you and hope to do so again soon. Best, Stephen Barr, GM

10/10 Fantastiskt

steve

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Renaissance Chicago North Shore Hotel Team 12 feb. 2024
Steve,Thank you for choosing to stay with us and for taking the time to share your feedback regarding your experience. We are glad to hear you enjoyed your visit. We appreciate your business and hope to welcome you back again in the future!

10/10 Fantastiskt

Cariza Zimena

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
our best stay
Bodde här 1 natt i januari 2024
Svar från GM 31 jan. 2024
Dear Cariza Zimena, We look forward to your return! Thank you for your business and your five-star review. Please come back sooner rather than later. Best, Stephen Barr, GM

10/10 Fantastiskt

Kenneth

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Perfect
Bodde här 2 nätter i januari 2024
Svar från GM 29 jan. 2024
Dear Kenneth, Reviews just don't get any better than "perfect"! Thank you so much for your support of our Renaissance Hotel and your glowing comments. We loved having you as our guest, and we can't wait to welcome you back! Best, Stephen Barr, GM

10/10 Fantastiskt

Nazeray

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Our stay at Renaissance was great. The hotel was clean and the bed was comfortable. From the moment we arrived the staff were kind and helpful. Parking was free which is good for Chicago area and there were plenty of spaces. If you're looking for a bite to eat it's connected to the best steak house Ruth Chris.
Bodde här 2 nätter i december 2023
Svar från GM 26 jan. 2024
Dear Nazeray, Thank you very much for taking the time to share your positive feedback about your recent stay at our hotel. We are delighted to hear that you enjoyed your accommodations, our location, and most importantly, our staff's service. I will be sharing your kind words with our team, as they take great pride in ensuring that our guests have a memorable and comfortable stay. We would be thrilled to welcome you back soon, so please do not hesitate to visit us again. Best, Stephen Barr, GM

8/10 Bra

Greg D

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 5 nätter i januari 2024
Svar från Renaissance Chicago North Shore Hotel Team 30 jan. 2024
Greg D,Thank you for choosing to stay with us and for taking the time to share your feedback. We truly appreciate your business and hope to welcome you back in the future!

8/10 Bra

B

Gillade: Personal och service och rummets bekvämlighet
The accoutrements are rather strange.
Very good location for our visit to Northbrook. Decent price point reflective of the wear on the rooms. The heating unit was extremely loud on the subzero night, but the bed was comfortable. Televisions are large, but the quality of the picture is not great. And the shower in the standard room was built for children and small adults.
This is the good bit.
Bodde här 1 natt i januari 2024
Svar från GM 17 jan. 2024
Dear B, It is lovely to hear you had a great stay at our hotel. We appreciate your taking the time to share all your feedback, including recommendations for improvement. On behalf of the entire staff, I want to thank you so much for choosing our hotel, and please come see us again in the future. Best, Stephen Barr, GM

8/10 Bra

Marian

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i januari 2024
Svar från Renaissance Chicago North Shore Hotel Team 30 jan. 2024
Marian,Thank you for recently choosing to stay with us and for sharing your rating. We appreciate your business and hope to welcome you back the next time your travels bring you to the Chicago North Shore Area!

10/10 Fantastiskt

mario

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Renaissance Chicago North Shore Hotel Team 30 jan. 2024
Mario,Thank you for taking the time to share your feedback regarding your recent experience. We are glad to hear you enjoyed your stay with us. We appreciate your busienss and hope to welcome you back in the future!

10/10 Fantastiskt

Dominik

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Renaissance Chicago North Shore Hotel Team 8 jan. 2024
Dominik,Thank you for staying with us and for providing your feedback. We are glad to hear your stay was a 10 out of 10 and hope to serve you again!

10/10 Fantastiskt

Alae

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Renaissance Chicago North Shore Hotel Team 8 jan. 2024
Alea,Thank you for taking the time to share your feedback and for staying with us during your travels to the area. We are glad you were satisfied with your experience and hope to serve you again in the future!

8/10 Bra

Jake

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Everything was great i just wish our room had a microwave. The elevators could use some work though… the wood was chipped and didn’t feel very smooth ascending up and down. Staff was very helpful and nice. The home alone house was a nice and unique attraction nearby. Grocery store and nice food options nearby as well.
Bodde här 1 natt i december 2023
Svar från Renaissance Chicago North Shore Hotel Team 8 jan. 2024
Jake,Thak you for taking the time to share your feedback regarding your experience. For future reference, we happily provide microwaves upon request. We appreciate your business and hope to serve you again in the future!

2/10 Väldigt dåligt

Brandon

Bodde här 1 natt i december 2023
Svar från Renaissance Chicago North Shore Hotel Team 8 jan. 2024
Brandon,Thank you for choosing to stay with us and for taking the time to share your feedback. We apologize did not meet your and our expectations during your recent stay. We appreciate your business and hope to serve you again to ensure your next stay is a more enjoyable one.

10/10 Fantastiskt

Aleksandra

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice hotel. Hotel was in a great location! Staff was very nice, and helpful. Will come back for sure!
Bodde här 1 natt i december 2023
Svar från Renaissance Chicago North Shore Hotel Team 8 jan. 2024
Aleksandra,Thank your for staying with us and for taking the time to share your feedback. We appreciate your business and hope to welcome you back the next time you're in the area!

10/10 Fantastiskt

HERB

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
WORTH IT
Went to eat at ChrisRuth and reserve my room there beautiful love it food was also amazing there for new years eve
Bodde här 1 natt i december 2023
Svar från Renaissance Chicago North Shore Hotel Team 8 jan. 2024
Herb,We are glad to hear you enjoyed your stay with us and your dining experience at Ruth's Chris. We hope to have the opportunity to welcome you back in the future!

6/10 Okej

Mercedez

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Hotel staff was unsure about the breakfast credit we paid for in advance. She never followed back up. Breakfast for $20.00 a person with minimum eating option. Breakfast checkout was horrible and the gentleman working the counter was very judgmental. He assumed we couldn't pay for 2 additional Breakfasts but that totally wasn't the case. Will not be revisiting.
Bodde här 1 natt i december 2023
Svar från Renaissance Chicago North Shore Hotel Team 8 jan. 2024
Mercedez,We appreciate you choosing to stay with us during your travels to Chicago's North Shore. Our apologies for the confusion regarding the breakfast. We appreciate your business and hope to serve you again in the future!

2/10 Väldigt dåligt

Demetric

Bodde här 1 natt i december 2023
Svar från GM 3 jan. 2024
Dear Demetric, I'm sorry you were disappointed with your stay and felt the need to give us a low rating. Our goal is always to provide our guests with an exceptional experience, but we understand that we fell short in your case. We appreciate your feedback and hope you will give us another chance to exceed your expectations in the future. Thank you for choosing to stay with us. Sincerely, Stephen Barr, GM

10/10 Fantastiskt

Danette

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful decor, clean, comfy beds, decent water pressure.
Bodde här 1 natt i december 2023
Svar från Renaissance Chicago North Shore Hotel Team 8 jan. 2024
Danette,We are glad to hear you enjoyed your stay with us! We hope to have the chance to welcome you back in the future!

8/10 Bra

John

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Renaissance Chicago North Shore Hotel Team 8 jan. 2024
John,Thank you for taking the time to share your feedback regarding your stay. We appreciate your business and hope to serve you again in the future!

10/10 Fantastiskt

Siyuan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Renaissance Chicago North Shore Hotel Team 8 jan. 2024
Siyuan,Thak you for choosing to stay with us and for leaving your feedback. We are glad to hear you enjoyed your experienced and hope to serve you again in the future!

10/10 Fantastiskt

Deisha

Bodde här 2 nätter i december 2023
Svar från Renaissance Chicago North Shore Hotel Team 30 jan. 2024
Deisha,Thank you for taking the time to share your feedback. We are glad to hear you found your stay to be a 5 out of 5! We appreciate your business and hope to serve you again in the future!

10/10 Fantastiskt

Ray

Bodde här 2 nätter i december 2023
Svar från Renaissance Chicago North Shore Hotel Team 19 dec. 2023
Ray,Thank you for choosing to stay with us and for taking the time to share your rating! We are glad to hear that you found your experience to be a 10 out of 10. We appreciate your business and hope to serve you again in the future!

10/10 Fantastiskt

Sofia

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The stay was fantastic never disappoints!
Bodde här 3 nätter i december 2023
Svar från GM 17 dec. 2023
Dear Sofia,Thank you for taking the time to share your experience and for championing our hotel! We are so appreciative of your generous review and your continued choice to stay with us. We hope to welcome you again soon. Best,Stephen BarrGeneral Manager

10/10 Fantastiskt

Víctor

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Renaissance Chicago North Shore Hotel Team 14 dec. 2023
Dear Victor,Thank you for choosing to stay with us during your recent trip to Chicago's North Shore. We are pleased to hear you enjoyed your stay overall and hope to have the opportunity to serve you again in the future!

10/10 Fantastiskt

Alycia

Bodde här 5 nätter i december 2023
Svar från Renaissance Chicago North Shore Hotel Team 14 dec. 2023
Dear Alycia,Thank you for taking the time to provide your feedback. We are pleased to hear you found your experience to be a 10 out of 10! We appreciate your business and hope to welcome you back the next time your travels bring you to the area!

10/10 Fantastiskt

James

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nothing negative to say
Bodde här 1 natt i december 2023
Svar från GM 10 dec. 2023
Dear James,We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review and for choosing our hotel. Please visit us again soon.Best,Stephen BarrGeneral Manager

8/10 Bra

Elizabeth, CHAPPAQUA

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Svar från Renaissance Chicago North Shore Hotel Team 14 dec. 2023
Elizabeth,Thank you for choosing to stay with us and for taking the time to share your feedback. We appreciate your business and hope to serve you again in the future!

2/10 Väldigt dåligt

Consuelo

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Terrible experience….was stuck on a floor w teenage girls having a rertreat…it was extremely noisy well into the night…other customers were complaining as well…then they moved us to a higher floor and when we got into the elevator it dropped a floor and we got stuck for 5mins…! Then when i mentioned it to the front desk they said they KNEW the elevator was broken…and fave us a free breakfast! LMAO! What a joke!
Bodde här 2 nätter i december 2023
Svar från GM 5 dec. 2023
Dear Consuelo, I am sorry we didn't provide the level of comfort on this stay that you are accustomed to from a Marriott hotel. Thank you for your honest feedback, and please know that we will review it with the staff as we are constantly working to provide service on a high level. We hope you will come back for an improved experience on a future trip. Sincerely, Stephen Barr, General Manager

10/10 Fantastiskt

Jane

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I liked the friendliness and excellent customer service and want to commend Kathleen and Dani at the front desk. They were very helpful in recommending a taxi service to take me to the airport and arranging for it to pick me up at the exact time needed.
Bodde här 3 nätter i november 2023
Svar från GM 5 dec. 2023
Dear Jane,We are so glad you had an incredible stay with us here at the Renaissance Chicago North Shore! Thank you for recognizing our excellent staff and the great job they do for our guests. Please come see us again anytime you return to the area.Best,Stephen BarrGeneral Manager

10/10 Fantastiskt

Donna

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Thanksgiving week stay
Always my first choice of where to stay when visiting family in Chicago. From the friendly front desk (welcome after the long drive in) to the comfortable and clean rooms, to the nice breakfast, a stay never disappoints. Really like the new, remodeled rooms and architecture.
Bodde här 4 nätter i november 2023
Svar från Renaissance Chicago North Shore Hotel Team 1 dec. 2023
Donna,Thank you for taking the time to share your feedback regarding your most recent stay with us. We are very pleased to hear that you had a good experience. We look forward to welcoming you back again in the future!

2/10 Väldigt dåligt

brad

Bodde här 1 natt i november 2023
Svar från Renaissance Chicago North Shore Hotel Team 18 dec. 2023
Brad,Thank you for choosing to stay with us and for providing your feedback. We are sorry your stay fell below meeting your and our expectations. We appreciate your business and hope to have the opportunity to ensure your next stay is a more enjoyable one. Happy Holidays!